2019 Ford Edge

I have a 2019 Ford Edge with about 68,000 miles on it that is having transmission issues. The dealer has said it needs a new torque converter. However, they cannot guarantee it will be covered by the warranty. I am [XXX], and cannot afford this if I end up having to pay for it!! After researching 2019 Ford Edge issues online, I see that there are MANY with the same issue, and that having it repaired does not fix the problem - it will happen again! If the transmission fails while I am driving it will be a huge safety risk for me and drivers around me. It is not shifting correctly, and causing me to not be able to speed up when necessary which puts me and others at risk. There are no warning or engine lights on at this time. This is a known problem and Ford should fix it!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford Edge. The contact stated that while driving in a low gear, the vehicle was hesitating and driving rough. The vehicle was taken to the local mechanic who discovered that the transmission fluid was black and was burnt. The transmission fluid was flushed and refilled; however, the failure persisted. The transmission was later replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 86,091.

I purchased vehicle 4/11/2023 with 41,000 miles. I started to experience concerns with acceleration periodically and clunking in the rear end prior to warranty ending, ford dealership inspector stated that they didn’t find anything. After 80, 000 miles it occurred more often, shuttering between 2-3rmps. Lack of ability to accelerate was a safety concern. A different Ford Dealership inspector reported torque converter clutch stuck open and circuit.Fluid drained indicating debris and heavy metallic and dark, prior to recommended ford manual service.

The transmission failed - completely out of the blue, unexpectedly without warning.The vehicle has been maintained, oil changes on schedule, all recommended service work up to date. No issues whatsoever prior to this incident. While driving on interstate highway at 75 mph (posted speed limit = 75 mph) in traffic across three lanes, vehicle began shifting gears indiscriminately while engine was revving and simultaneously the vehicle was losing power. Driver changed lanes, put on flashers, pulled over to shoulder of highway. After pulling over, the warning light came on and message said, "shift sys fault," followed by a reference to see manual. We researched the messages using smart phones and looked in manual. We determined the vehicle needed service. After 15-20 min, we restarted the vehicle and drove 23-25 miles to auto shop. We parked the vehicle at the shop. Yes, the vehicle is available for inspection. The independent service technician / owner investigated for 10 days consulting specialist, ran computer software updates for purpose of diagnosis, and determined the transmission needs replaced. He recommended taking the vehicle to the dealership to confirm. We scheduled an appointment at the local dealership, paid diagnostic fee, and received confirmation recommending new transmission. There were NO warning lamps, NO messages, NO indication of problems prior to failure. They first appeared on this drive. Our safety and the safety of others was at risk due to the high speed (our rate of speed and the rate of other vehicles around us at the time). In addition, the immediate loss of power without warning, the engine revving, gear shifting, loss of control etc. We were fortunate we were able to pull over safely, and to proceed at low speed with blinkers.

The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed and coming to a stop, the vehicle stalled. The vehicle was able to restart; however, the vehicle tugged and jerked. Additionally, the contact stated that the vehicle responded as needed upon depressing the accelerator pedal harder. The contact was able to drive; however, the vehicle was tugging and jerking while driving. The contact stated while pulling into the parking lot of an independent mechanic, the contact saw smoke coming out of the exhaust pipe. The mechanic diagnosed that the exhaust gas had mixed with the coolant system, causing the head gasket failure. The mechanic determined that the head gasket needed to be replaced. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 57,624.

The contact owns a 2019 Ford Edge. The contact stated while at a complete stop with her 9-months old daughter in the vehicle, the contact heard an abnormal flushing sound. The contact stated that upon inspecting the engine compartment, the contact noticed that the coolant level was significantly low. The contact added coolant to the vehicle. The contact stated that the vehicle made the abnormal flushing sound while driving 3 days later. The contact noticed that the coolant level was low and added coolant to the vehicle. The vehicle was taken to two independent mechanics, where it was diagnosed that there was coolant intrusion in the engine. The vehicle was then taken to the dealer, where it was diagnosed and determined that there was coolant intrusion in the engine, and the engine needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that there would be no assistance with the repair because the VIN was not included in a recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 62,000.

Two separate instances where this vehicle (2019 Ford Edge Titanium) completely shut down. The first, unfortunately, was in traffic while navigating a rotary. The second less intense event was in while parking. Eventually, the vehicle did restart and we were able to get it home. This looks to be an extension of a problem Ford thought was fixed -- related to the cannister purge valve (front) remaining stuck open. I say this because a cheap scanner tool revealed code P0496, and we experienced one of the primary symptoms (rough start after filling gas tank).

2019 Ford Edge Titatnium is experiencing shudder/buck/jerk while driving up to 35 mph as described in Technical Service Bulletin 21-2081. Dealership said it sounds like the same issue but for some reason my VIN is not part of the recall so they will not check without paying. Dealership asked me to contact Ford directly but they could not assist.I believe this is a safety risk as the shudder/jerking is intensifying and I'm afraid it could stall when driving in traffic resulting in bodily injury.No warning lamps or messages or other symptoms prior to start of issue.