2019 Ford Edge

The contact owns a 2019 Ford Edge. The contact stated while driving 30 MPH, the vehicle jerked and vibrated and failed to accelerate as intended while depressing the accelerator pedal. The contact stated that the vehicle stalled; however, the contact was able to pull over to the side of the road. There were no warning lights illuminated. The contact stated that an unknown transmission message was displayed. The vehicle was towed to an independent mechanic who diagnosed the vehicle and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 100,000.

The contact owns a 2019 Ford Edge. The contact stated while driving at approximately 35 MPH, the vehicle shuddered abnormally. There was no warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 35,345.

The contact owns a 2019 Ford Edge. The contact stated that while depressing the accelerator pedal, the vehicle sputtered before accelerating. The contact had to use excessive force to depress the accelerator pedal to the floorboard for the vehicle to accelerate as needed. There were no warning lights. The failure occurred intermittently while driving at various speeds. The contact stated that while driving at speeds of 70 MPH or higher, the RPM gauge only slightly moved; however, the vehicle failed to respond as needed. The contact stated that the spark plugs were replaced; however, the failure became persistent. The vehicle was taken to the dealer who diagnosed that the torque converter and transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 116,000.

The contact owns a 2019 Ford Edge. The contact stated that while driving at undisclosed speeds and turning to the left, the rear end of the vehicle was shaking and vibrating abnormally. The vehicle was taken to the local dealer who diagnosed and determined that the rear differential was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 58,000.

The contact owns a 2019 Ford Edge. The contact stated that while driving at various speeds, the vehicle was driving rough, and the temperature gauge indicated that the engine was overheating. The contact stated that on several occasions, the vehicle stalled. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that there coolant inside the engine, causing the engine to overheat. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 71,000.

1. The transmission/torque converter causes the car to shift randomly causing almost constant jerking motion especially between 10-40 mph. This tends to lead to reduced power output as the car is constantly shifting gears or stuck is an incorrect gear. Yes, it is available for inspection. This issue is described in TSB 21-2389, which I have had preformed on the vehicle by ford but did not fix the issues. 2. Safety is impacted by the shifting gear reducing the available power output and inconsistent speeds. 3. I have had it in with the Ford Dealership and an independent mechanic. Both could reproduce it. Ford updated the software per TSB 21-2389 which is supposed to address the specific problem, but it did not fix it. The independent dealer reset the control unit, but that also did not fix the issue. 4. Only the ford dealership and independent mechanic. 5. There are no warning lamps or messages.

The contact owns a 2019 Ford Edge. The contact stated when the vehicle was started, the contact noticed white smoke coming from the exhaust. In addition, the contact noticed a burning odor on the interior of the vehicle. No warning light was illuminated. The vehicle was driven to the residence. The contact stated that later in the day, the contact's husband was driving the vehicle and the failure reoccurred. The contact's husband parked the vehicle and checked the coolant level. The contact's husband noticed that the coolant reservoir was almost empty and noticed a burning coolant odor. The vehicle was taken to an independent mechanic and was diagnosed with coolant intrusion and engine coolant. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 50,000.