2019 Ford Edge

My car started to stutter whenever I was at a red light and had to accelerate or when I was turning and had to coast and then accelerate. I thought it was my tires and had Goodyear check my tires.. Then it continued. I thought it was a bad tank of gas so when I filled up again, it was still happening. I brought it into the dealership on Friday, October 3rd. It has been at the dealership ever since. they told me that I need a new torque converter bed. Unfortunately, my extended warranty expired on September 12, 2025. I was driving around with it with the symptoms thinking it was other things. I brought it in when it got worse. It has been at the dealership for a whole week. I went online to check the whole situation out and found out that FORD is very aware of this design problem. It’s the same problem that they’ve been aware of for years. It’s a design flaw in this model car. They are no longer making it. This is the reason why. They are telling me it’s gonna cost anything from $7100-$8500. I went online and found a lot of other people that have had the same issue and they have paid $1600.

What component or system failed or malfunctioned, and is it available for inspection upon request? Transmission How was your safety or the safety of others put at risk? Had the transmission gone out on the road, she could have been in an accident Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, independent service center Has the vehicle or component been inspected by the manufacturer, police, insurance representative, or others? NO Were there any warning lamps, messages, or other symptoms of the problem before the failure, and when did they first appear? No warning or CEL before or during the slippage

What happened: The torque converter/transmission system failed. My 2019 Ford Edge (VIN [XXX] , 75,000 miles) experiences a shudder and vibration under 60 mph during normal driving, with no diagnostic trouble codes present. This matches the condition described in Ford Technical Service Bulletin (TSB) 25-2154 for the 8F35 transmission. The vehicle is available for inspection upon request. Safety risk: The shudder occurs during acceleration and highway merging. It causes the vehicle to hesitate and lurch, which puts myself, passengers, and nearby drivers at risk — especially when merging into traffic or crossing intersections. Loss of smooth power delivery creates a hazard that could result in a collision. Dealer confirmation: The problem has been diagnosed and confirmed by an authorized Ford dealer, who quoted approximately $2,800 for repair (torque converter replacement and PCM reprogram). Manufacturer involvement: The issue was presented to Ford Motor Company, who acknowledged the TSB exists but denied goodwill assistance to cover the repair, even though this is a known defect. Inspections: The vehicle has been inspected by the Ford dealer’s service department. No inspections have been performed by police or insurance representatives. Warning signs/symptoms: There were no warning lamps or error messages. The first symptoms (shuddering and jerking below 60 mph) appeared around [insert month/year you first noticed]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am a loyal Ford customer reporting a serious issue with my 2019 Ford Edge, which has about 53,000 miles and is equipped with the 8F35 transmission. The vehicle is experiencing shuddering, bucking, and jerking during acceleration, especially at speeds up to 35 mph. In addition, the auto Start/Stop accumulator switch no longer functions. These issues directly match the conditions described in Technical Service Bulletin 21-2081 and Safety Recall 20S49, yet my VIN is not included in the Safety recall because the part was not assembled at the Oakville plant. I strongly believe this exclusion is unfair and irrelevant—my vehicle has the same defective part and is experiencing the same failures. Ford now recommends replacing the torque converter because the lock-up clutch broke apart, which means metal debris already entered the transmission. This is not a minor issue, and I do not want a temporary or partial fix. I am requesting a full replacement of the transmission—not a refurbished unit—as this damage is systemic and not my fault. These problems have created unsafe driving conditions and have already cost me approximately $7,000 in repairs. I’ve paid $1,300 out of pocket, and while Ford has offered about $2,700 discount, I am still left with about $4,000 balance for a defect I did not cause.

The torque converter is bad and is sputtering, jerking, not shifting, hard shifts, this is not safe. This is a danger to me and others when the car is jerking and not shifting correctly, safety hazard! Ford dealer confirmed the torque converter is bad. Hundreds, if not thousands of others complaining about their Ford Edge having the same issue. No warning or other problems, or symptoms, it just started jerking and sputtering.

Complete transmission failure without a known cause. 2019 with just over 120,000 miles but I feel like the transmission should have held up for much longer and it is not the first time I had to have work done. A few years prior, I'd taken it in for a transmission service where they needed to drain and flush the system as well as work on the programming.

The transmission "stutters" causing shifting and acceleration issues. I have complained since shortly after purchasing it new but the exact cause was never diagnosed and/or repaired under warranty as it should have been. Ford has been uncooperative and only has ever offered me the possibility of financial aid if I paid $2200 to have the transmission removed and examined for the defect(s). This a serious safety issue.