2019 Ford Edge

In 2019 Ford removed the Low gear option from the shifter dial. Customers were forced to manually shift using paddle shifters to access engine braking in steep grade situations. Current Ford TCM programming for 2019 and newer vehicles skips from first to third gear at 4mph, 900-1000 rpm, providing no engine braking ability in speeds below 25 mph when using paddle shifters. My vehicle manual states “SelectShift does not automatically upshift, even if the engine is approaching the RPM limit, unless the accelerator pedal is at full travel.” Despite contradictions to how the Ford owners manual says my car should operate, the dealership says it’s working as intended. I believe this violates NHTSA standard Section S3.1.2 of that states that “[in] vehicles having more than one forward transmission gear ratio, one forward drive position shall provide a greater degree of engine braking than the highest speed transmission ratio at vehicle speeds below 25 miles per hour." Third gear does not provide more engine braking ability than Drive in speeds below 25mph. This is a safety issue which could lead to potential brake failure in long, steep grade situations and provides no engine braking ability.

My car Continuously jerks while driving. It's like stuttering, I am afraid it will not pick up speed one day while driving and making turns. This is a scary and safety issue as I do not want to be in a position of making a turn and getting hit. I know that I am not the only one complaining about this issue. Please look into all complaints and rectify this problem. Thank you. Sincerely [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My transmission started to shudder with MPH under 40. I mentioned this to the Ford Dealership in Manhattan during an oil change but they said they found no transmission issues. My car just hit 61,800 miles, so the warranty is now over. The shudder started much worse in the past couple of days. I contact the dealership in regards to the Tech Service Bulletin on the NHTSA website from 3/18/2021. I mentioned how I noticed this and no one offered this option while the car was still under warranty. They said that solution will likely not fix the problem and I will need a full transmission replacement. How does Ford not know this is an incredibly common issue? There is no chance this car can maintain a speed or accelerate properly with the model years 2019-2021. This is a safety issue, not just a company taking advantage of consumers.

The options above were not exact for my vehicle issue. But here is the letter i am mailing to FORD. [XXX]. [XXX], Queen Creek, AZ 85142May 20, 2024 RE: 2019 FORD EDGE VIN 2FMPK3K90K[XXX] with 60K miles in 12/2023 Ford Motor Company Customer Relationship CenterTo P.O. Box 6248 Dearborn, MI 48126 We've purchased several used Fords growing up and loved them and found them to be reliable like your Commercials and Mission Statements claims: Ford Motor Company's mission statement is "to help build a better world where people can move freely and pursue their dreams". The company's core values are "put people first", "do the right thing", "create tomorrow", "play to win", "be curious", "built Ford tough", and "one Ford". So we decided to purchase our very first BRAND NEW Ford Edge vehicle on [XXX] at Ford Auto Nation, not knowing we were sold a lemon. We do all necessary maintenance to all vehicles to avoid costly expenses. We started noticing some shuddering and took the vehicle to FORD but they wanted $200 for diagnosis and would not apply to repairs. Upon taking the vehicle to 2 local Auto Repair Shops on 12/2023 to 01/2024 they used the computerized diagnostic tool/On-Board Diagnostics (OBD) system and could not collect any data from sensors and stating Zero Trouble Codes (DTCs) were generated. 1 mechanic recommended we change spark plugs and do other maintenance for $350 that would be used for later repairs Unfortunately issue remains. They wanted to hold on to the car for another week to do further inspections. Instead, I chose to take to FORD. [XXX] FORD charges $200 for Diagnose (Receipt Attached) and does not apply to the repairs. After the 1st week without any status update via several texts and calls, and not getting any updates. I was finally advised that the Transmission was shot and expected to pay $7K. My heart fell. How can a 5 year old vehicle with 60K miles h INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.

The wrench light and check engine light continue to come on. The vehicle has been at the dealership for 5 weeks now and they cant figure out whats wrong with. This is the 3rd visit in 4 months for the same problem. The first time it occured driving it home from dealership the day we bought it. Codes continue to say powertrain malfunction/reduced power, specifically the torque convertor clutch failed to apply. This vechicle shifts very rough, especially when going uphill, there is random times the RPMs spike without us pressing the gas petal. This vehicle is a lemon and it is not safe to drive.

I was driving on a country road and had my cruise control set to 55. My car braked hard and de-accelerated to about 40 and then increased the speed without hitting the resume button. My 89 year old mother was my passenger in the car with me and both of us were jolted when the seat belts locked up. We both gasped as we were startled by this action. There were no animals, vehicles or blowing debris across the path of my car. No messages appeared on my dash. I have not reported this to my Ford dealer and the car is available to be checked. This was a one time event. If a police officer had been behind me I would have received a ticket for brake checking.

The start/stop technology works from time to time. Example. At a complete stop icon appears and show’s technology off- the device is NOT off. At times the technology will engage at a complete stop then suddenly turns off with in seconds. At times when this device is on one can hear a rattling noise. When leaving from a complete stop and applying the gas petal lightly the vehicle jumps/hop roughly 6” to 1’ without adding additional pressure to the gas petal. When using the advanced cruise control with NO vehicle in front of mine and have set the mileage which can been seen on the control panel the vehicle will keep the mileage speed for 3-6 seconds then decrease in speed up to 10-12 miles. If applying the brake when using cruise control and re-engage the speed (res button) the vehicle speeds up continuously at a very fast unsafe pace. The advance lane shift will warn me (turn red based on which lane it thinks I have crossed) I have steered out of my lane (low setting) but haven’t cross any lanes. Will use turn signals to change lane and lane shift turns red again to inform me I have steered out of my lane. This should not happen. Back up camera at times screen is black. Rear sensors when backing up even with large objects (persons- adult, another vehicle, garbage truck) will not notify me of objects. Now I can see the objects and don’t proceed but the sensors don’t go off and there are four. Brought vehicle to Akins ford in ga. Went for observation ride. The foreman noticed many issues including cruise control, after braking- suv leaping, sensors, backup camera. but felt there were no safety issues.

Experienced harsh upshift and downshift causing vehicle to come to rigid stop and eventually loosing the ability to reverse. This is a serious safety concern to not only myself, but others on the road as my vehicle would not accelerate when coming to a complete stop at a stop sign or a red light, thus putting myself and others at risk of an accident. There were no warning lamps or messages that illuminated either on the dash or on the FordPass application to inform me of any issues that would require maintenance. My vehicle has been brought to a mechanic shop as I was told that the transmission needed to be replaced.

ADAPTIVE CRUISE CONTROL HAS A MIND OF ITS OWN. SOMETIMES IT KEEPS YOU BETWEEN THE ROAD LINES. SOMETIMES IT WILL LET YOU GO OFF THE ROAD. SOMETIMES IT WILL TRY TO PULL THE STEERING WHEEL OUT OF YOUR HANDS FOR NO REASON. SOMETIMES THE PRE-COLLISION ALARM WILL GO OFF FOR NO REASON. SOMETIMES IT WILL STOP FOR A VEHICLE IN FRONT OF YOU. SOMETIMES IT WILL NOT. HOW CAN YOU FEEL SAFE DRIVING THIS VEHICLE?