2019 Ford Edge

At approximately 55,000 miles the car started to experience transmission bucking/jerking at the lower range of the transmission gears. The car jerks back and forth until it reaches a speed of 45-50 mph. Ford has recognized the issue in this model and has issued several technical/service bulletins to the dealers including Service Bulletin 21-2081 in March 2021. Their only solution is to reprogram the transmission. I had this service completed by a local Ford dealer in September 2024. Reprograming did not totally solve the issue. About a week ago the car start experiencing more severe bucking and the range expanded to the 15-50 mph. Car has 60,000 miles on it. Acceleration is affected during this.

The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the engine was shuddering. The vehicle was taken to the dealer where it was diagnosed with torque converter failure. The contact was informed that the torque converter needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to the dealer where it was diagnosed with a failed torque converter. The contact was informed that the torque converter needed to be replaced again. The vehicle was not repaired. Additionally, the contact stated that the failure had first occurred in 2023 and the torque converter was replaced. The manufacturer was made aware of the issue, and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 41,202.

Vehicle was not shifting smoothly when driving it. This had been an ongoing issue but was getting worse, especially in low gears. No lights or identification. I brought it to the dealership and they identified that I needed to have the torque convertor replaced. They did a transmission overhaul. Identified there were still issues occurring and shifting was not smooth. Installed new pistons, pump, shaft. Overhauled the automatic transmission assembly. There were identified Ford TSBs for these issues. They identified debris in transmission fluid, removed transmission, flushed and rebuilt. My vehicle was in service for two months, so not sure exactly when it was resolved but I do know when it was dropped off. The service department kept me updated and I had a loaner, but this occurred over the holiday season.

In May of 2024 Transmission downshifting hard at 35 mph as slowing down car milage was 67529. Took to dealer who performed diagnostics and verified a transmission problem; inspected fluid which was okay, performed TSB and reprogrammed PCM and reinstalled transmission strategy in module. Repairs done under warranty. Perform adaptive learn and noted it will feel different while driving for next few hundred miles. Six months later in November of 2024 transmission would hesitate, shudder, jerk between 20-40 mph and car mileage was 75937. Took back to dealer who did diagnostics, monitor PIDS and found the torque converter has failed causing shutter and also found the vehicle is flair shifting between gears. Checked fluid level and proper level is in transmission but fluid has meta debris. Dealer Service Representative advised it needs new transmission and would cost $800 or more to fix problem. Warranty expired at 72000 miles. We bought car new and had dealer perform all maintenance procedures and oil changes, etc. as noted in required maintenance schedule. We asked to speak with Service Manager who we saw in her office and we were told we'd need to make an appointment in late December or early January. We got no help from dealer or manufacturer, despite several technical service bulleting available at NHTSA showing transmission problems with 2019 Ford Edge. We finally got rid of the car but would say Ford Edges have definite transmission issues that may indicate a need for recall.

The contact owns a 2019 Ford Edge. The contact stated while driving at approximately 60 MPH and depressing the accelerator pedal, the vehicle hesitated to respond. The contact stated that upon depressing the accelerator pedal again, the vehicle responded as needed. The contact stated that the failure also occurred while depressing the brake pedal. Additionally, the contact stated that the transmission was downshifting unintendedly while driving. There was no warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 54,000.

In 2019 Ford removed the Low gear option from the shifter dial. Customers were forced to manually shift using paddle shifters to access engine braking in steep grade situations. Current Ford TCM programming for 2019 and newer vehicles skips from first to third gear at 4mph, 900-1000 rpm, providing no engine braking ability in speeds below 25 mph when using paddle shifters. My vehicle manual states “SelectShift does not automatically upshift, even if the engine is approaching the RPM limit, unless the accelerator pedal is at full travel.” Despite contradictions to how the Ford owners manual says my car should operate, the dealership says it’s working as intended. I believe this violates NHTSA standard Section S3.1.2 of that states that “[in] vehicles having more than one forward transmission gear ratio, one forward drive position shall provide a greater degree of engine braking than the highest speed transmission ratio at vehicle speeds below 25 miles per hour." Third gear does not provide more engine braking ability than Drive in speeds below 25mph. This is a safety issue which could lead to potential brake failure in long, steep grade situations and provides no engine braking ability.