2019 Ford Edge

The contact owns a 2019 Ford Edge. The contact stated while driving at approximately 35 MPH, the vehicle shuddered abnormally. There was no warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 35,345.

The contact owns a 2019 Ford Edge. The contact stated that while depressing the accelerator pedal, the vehicle sputtered before accelerating. The contact had to use excessive force to depress the accelerator pedal to the floorboard for the vehicle to accelerate as needed. There were no warning lights. The failure occurred intermittently while driving at various speeds. The contact stated that while driving at speeds of 70 MPH or higher, the RPM gauge only slightly moved; however, the vehicle failed to respond as needed. The contact stated that the spark plugs were replaced; however, the failure became persistent. The vehicle was taken to the dealer who diagnosed that the torque converter and transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 116,000.

The contact owns a 2019 Ford Edge. The contact stated that while driving at undisclosed speeds and turning to the left, the rear end of the vehicle was shaking and vibrating abnormally. The vehicle was taken to the local dealer who diagnosed and determined that the rear differential was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 58,000.

1. The transmission/torque converter causes the car to shift randomly causing almost constant jerking motion especially between 10-40 mph. This tends to lead to reduced power output as the car is constantly shifting gears or stuck is an incorrect gear. Yes, it is available for inspection. This issue is described in TSB 21-2389, which I have had preformed on the vehicle by ford but did not fix the issues. 2. Safety is impacted by the shifting gear reducing the available power output and inconsistent speeds. 3. I have had it in with the Ford Dealership and an independent mechanic. Both could reproduce it. Ford updated the software per TSB 21-2389 which is supposed to address the specific problem, but it did not fix it. The independent dealer reset the control unit, but that also did not fix the issue. 4. Only the ford dealership and independent mechanic. 5. There are no warning lamps or messages.

Ford Edge has a major issue with their drive system pertaining primary to the power train/Transmissions/torque converter. Looking at the complaints on google, you will see that Ford is reluctant to address these issues even when they should be covered under warranty or extended warranty. The issue becomes a safety problem when trying to make a left-hand turn in front of oncoming traffic The vehicle may or may not accelerate in a normal matter resulting in a near miss situation. The vehicle has a tendency to stall/shutter due to issues between the torque converter and the transmission. The problem is known to Ford and their dealerships, but they are refusing to take the corrective action required to address the problem. This should be a mandatory recall. We have had my wife's 2019 Ford Edge at the dealership 6 time for numerous attempts to resolve this issue. It will be going back again this week for trip number 7. In the meantime, I am forced to purchase her another vehicle so that she has something safe to drive. I have been a loyal Ford customer for the past several years. The last 3 vehicles I purchase included an F150, Fusion and this edge. Ford needs to step up and correct this issue before someone is in a tragic accident.