2019 Ford Edge

The contact owns a 2019 Ford Edge. The contact stated that while driving 30 MPH, the vehicle jerked before slamming into gear. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to several independent mechanics. However, no cause for the failure was found. The vehicle was taken to the dealer where it was diagnosed that the torque converter had failed. The vehicle has not been repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The contact associated the failure to manufacturer recall number: 20S49. The failure mileage was approximately 45,000.

My 2019 Ford Edge transmission has been shuddering, jerking, and harsh shifting at low speeds. I’m afraid when driving the transmission is going to fall out of. the car on the road - doesn’t make me feel safe driving it. Took it to dealer and they tell me it is normal wear and tear on the vehicle, which I question. Call Ford and they tell me there is no recall on this vehicle about its transmission, there should be - it is unsafe. There was no Service Engine Lights, just knocking, jerking as I start to drive the vehicle. Please reach out Ford and heave them fix the issue under a recall.

The contact owns a 2019 Ford Edge. The contact stated while driving from a complete stop, the vehicle shuddered, and the failure ceased while driving 45-50 MPH. The vehicle was taken to the dealer, where a tune-up was performed, and the fuel lines were cleaned; however, the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The contact was informed that the transmission needed to be taken apart. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 65,000.

Vehicle has hard shifting, delayed response when changing gears. Sudden shudders or almost a bucking type motion when attempting to go after stopping at red lights. Torque converter was replaced in January of 2024. Vehicle began have same issues and same parts were replaced in April of 2025. It is now July of 2025 vehicle is completely obsolete and unable to shift out of any gear or even into neutral. All work performed at a ford certified dealership. Vehicle now being worked on for the third time with the same issues and parts being replaced car has been inoperable for a month at a time for three consecutive years.

The car is experiencing shuddering and jerking during acceleration. My research indicates that is a common and prevalent transmission problem in the 2019 and 2020 models. There is a unsafe lag time until adequate speed can be achieved. An independent shop preformed fluid service and took note of the problem. There were no codes related to the transmission.

Transmission shudder. Will most likely have to pay for a new transmission or torque converter out of pocket in a vehicle with 52k miles and regular maintenance. It is unsafe to drive in its condition as the vehicle could break down/blow up at any given moment. Problem has been inspected and confirmed by licensed mechanic. Absolutely no warning signs. No check engine light or codes appeared. I purchased the car in February 2025 and the shudder started in June 2025. It is my vehicle to commute to work In and I bought it with the intent of getting over 100K miles out of it. I haven’t even hit 10k. This is ridiculous, there are so many people I have been in contact with that have the same issues and have had to pay 3-9k to replace a part that should not be malfunctioning at such low miles!! Ford needs to be held responsible for their mistakes and compensate those who trusted them and bought Edges off of them.