2019 Ford Edge

1. The transmission/torque converter causes the car to shift randomly causing almost constant jerking motion especially between 10-40 mph. This tends to lead to reduced power output as the car is constantly shifting gears or stuck is an incorrect gear. Yes, it is available for inspection. This issue is described in TSB 21-2389, which I have had preformed on the vehicle by ford but did not fix the issues. 2. Safety is impacted by the shifting gear reducing the available power output and inconsistent speeds. 3. I have had it in with the Ford Dealership and an independent mechanic. Both could reproduce it. Ford updated the software per TSB 21-2389 which is supposed to address the specific problem, but it did not fix it. The independent dealer reset the control unit, but that also did not fix the issue. 4. Only the ford dealership and independent mechanic. 5. There are no warning lamps or messages.

my wife was driving on [XXX] made a left turn on to [XXX] had enough time but because the Transmision slip on the car slowed down and the car coming from [XXX] have at a high speed was able to hit the caron the right back panel i had power train malfunctions alerts messages from the car. Ford could not find the problem now at 54000 miles I need a new transmission the model needs a recall for the Transmission this is a frequent problem that is well documented on the internet. And Ford knows about it and is not doing anything about it. I had to pay for a new Transmission when it should have been covered under warranty. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

During normal driving conditions in stop and go traffic the engine coolant over-temperature warning message displayed on the dashboard. Also, for a couple days prior to this incident, the vehicle exhibited hesitation when attempting to accelerate, and the engine was very close to stalling multiple times. There wear no other symptoms of the problem prior to the failure. The vehicle was towed to a local Ford dealership, where it was confirmed the issue was related to existing TSB 20-2234 (2.0L EcoBoost - Illuminated MIL With Various DTCs And/Or Low Coolant Level, White Smoke From Tailpipe And/Or External Coolant Leak), and repairs were completed.

2019 Ford Edge ran out of coolant without any indication of low coolant level or check engine light, resulting in loss of heat and poor engine performance due to coolant combustion. According to Ford service (who confirmed the root cause), this was due to the known issue of a faulty EGR cooler [XXX] ) leaking internally, but repairs had to be paid out of pocket. Loss of heat in winter could be dangerous, and in prolonged error state, catastrophic engine failure could occur. Failure occurred at ~55,000 miles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle was not shifting properly and was surging while traveling at lower and higher speeds. There was NO CHECK ENGINE light on or any other warning lights at all. The vehicle is in my name, however, my daughter drives 9 hours for college by herself and could have been at risk of injury had the vehicle stalled in the wintertime between Minnesota and Kansas. I drove it while she was home over the winter break and noticed it. I took it to a Ford dealer and they said the transmission needed to be replaced. I went from diagnosing there was a problem myself with no warning lights to the dealer saying this is very common for the Ford Ecoboost engines and that the car is not drivable at all. He was also concerned the low coolant level was due to an engine failure which he said they've also seen a lot of. The vehicle only has 57,000 miles on it, however, it is 6 months past warranty. I have read the Ford forums about this vehicle and there are SO MANY people who have experienced the same thing and Ford refuses to do a recall to cover their mistake. There needs to be a recall on this to protect consumers like myself. This is so frustrating. Now I need to pay out of pocket for a new transmission on a car that I need to get rid of ASAP after hearing about all of the engine failures. I know that would be next, which would put my daughter at risk once again on the road.