2018 Ford Edge

My vehicle is not listed under the recall 17S16(2) this is an expansion to recall 17V-427 yet my car has been sitting for 4 months at a FORD dealership because the TORQUE CONVERTOR that is not performing IS ON BACKORDER. Why is FORD being allowed to string me the consumer along until they decide that this is a big problem? I received a Service Notice (Customer Satisfaction Program 22N12 stating that they are aware of a problem with the flexplate, transmission fluid pump and Torque convertor but no RESOLUTION. I cannot AFFORD to keep making car payments for a car I cannot drive. I am beyond frustrated and FORD will not communicate with me.

The contact owns a 2018 Ford Edge. The contact stated that after starting the vehicle, while driving at various speeds, the check engine warning light illuminated. The local dealer was made aware of the failure when the vehicle was taken in for routine service. The contact was informed that the engine needed to be replaced. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 64,000.

My vehicle only has 77K miles on it and is already needing an entirely new engine due to coolant intrusion into the cylinder. We discovered this after replacing all the spark plugs in the vehicle and the check engine light not disengaging. You should not have to replace an entire engine with only 77K miles. This is a known issue with FORD referencing two bulletin's - the first bulletin #19-2346 and now with bulletin #22-2133. They are refusing to cover the repairs 100% and expecting the consumer to pay 40% of the cost of their known issue of a $10K repair ticket. It also clearly states in the recent bulletin that the MIL may or may not engage with this issue. If we had know that this was an issue with this vehicle inside the 5 year/60K mile powertrain warraty which would have covered the repairs 100% we would have taken care of it then. The MIL was never engaged and provided any indication that this was going on. It was discovered after the MIL engaged at 77K miles and we took it in for service and had all spark plugs replaced costing almost $300 in repairs just to discover that did not resolve the check engine light to stop illuminating. This vehicle has been maticulously maintained since taking ownership of it in 2018. All service records are available if needed.

The contact owns a 2018 Ford Edge. The contact's husband stated the coolant was low and the check engine warning lights were illuminated. The contact's husband stated he would add coolant fluid daily. The contact took the vehicle to the local dealer, where she was informed the coolant was leaking into the engine. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 82,000.

The contact owns a 2014 Ford Edge. The contact stated that while driving on an incline at an undisclosed speed, the vehicle went into Limp Mode and stalled. The coolant temperature warning light and the engine safe mode light illuminated. The contact was able to restart the vehicle and the vehicle was taken to an independent mechanic where it was confirmed that the spark plugs and injectors needed to be replaced. The vehicle was repaired; however, the contact stated that he noticed light smoke coming from the exhaust and smelled a burning odor. The vehicle was taken back to the dealer where it was diagnosed that the lower engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that a portion of the cost for the repair would be covered. The failure mileage was approximately 78,000.

The contact owns a 2018 Ford Edge. The contact stated that after a cold start, the coolant temperature too high warning message appeared on the instrument panel while the vehicle was idle. The contact restarted the vehicle but the service message returned. Due to the failure, the vehicle was towed to the dealer where the mechanic discovered that coolant had leaked into the cylinder head, causing the engine block to crack, resulting in engine failure. The manufacturer was also notified of the failure and informed him that there were no recalls on the vehicle for the failure. The vehicle was not repaired. The failure mileage was 64,000.

The contact's mom owns a 2018 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.