2018 Ford Edge

I brought in my vehicle for regular service (I.e., oil change) on June 2nd and all was well though i did get my rear brakes done. By June 19th, my check engine light came in and when I brought in my vehicle later that same morning, I was informed coolant had leaked into the engine, now requiring an entire engine replacement which I was told would cost 8500. I have since learned this is a fairly common issue is this model ford edge with eco boost engines and am appalled ford has not issued a recall for this defect.

The contact owns a 2018 Ford Edge. The contact stated that the power train, wrench, and check engine warning lights were illuminated. The contact stated that the transmission was slipping once the transmission was in 5th gear. The contact stated that while the warning lights were illuminated, the vehicle hesitated before accelerating, and the vehicle was struggling to drive forward. The vehicle was taken to the dealer and was diagnosed and determined that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The clutch was repaired, but not the torque converter. The contact became aware of NHTSA Campaign 18V390000 ( Power Train); however, the VIN was not included. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 118,890.

Latent defect in the engine, allowing coolant into cylinder 3 Car could potentially caused by ignition system faults or fuel delivery issues and also rough idle. Mechanic checked the code on the car and the cylinder 3, confirmed the automobile would need a new engine P0303 code- Cylinder 3 misfire that is created from a faulty engineering design

The check engine light came on, and I brought it to a Ford dealership. They confirmed that it has coolant intrusion into the cylinders and needs a new engine. They also informed me that my year, make, model and engine were recalled by Ford for this issue, but for some reason my VIN doesn't fall under it. Ford agreed to pay 40% of the cost which leaves me with a bill for $4,958.23 for a vehicle which should be covered under the recall. This should be covered under the recall. I was told to file a complaint with you. Apparently this is a safety issue that can cause the vehicle to suddenly shut off and cause a fire. The issue Any help would be great.

The contact owns a 2018 Ford Edge. The contact stated that upon starting the vehicle, the engine was misfiring, and there was white smoke coming out of the exhaust pipe. The vehicle was taken to AutoZone, then to an independent mechanic, where it was diagnosed and determined that there was a misfire in cylinder #1. The mechanic replaced the spark plugs and ignition coils; however, the failure recurred. The check engine warning light was illuminated. The vehicle was taken back to the independent mechanic, where two temperature sensors were replaced; however, the failure persisted. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in cylinder #1. The dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The contact related to the failure to TSB Number: 19-2346. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 64,000.

We had stopped to get a soda and when we came back out and started the vehicle the steering wheel turned 90 degrees so the straight position was now 12 and 6 vs 3 and 9, I tried to shut the vehicle off and restart it and no change in steering wheel position. There was also an adaptive steering error on the dash. Another issue with this was that you could no longer see the speedometer as the steering spoke was covering it, we drove to the closest Ford dealer from where we were and we were told they didn’t have time to look at it on that day. I confirmed with the cashier that they were sending us away with a vehicle with a steering issue and the cashier once again just said they could not look at it on that day which I was not asking them to do I just wanted to leave it and go off in a loaner that I was able to get under the extended warranty. We went to the second ford dealer that was closer to our home and they took the vehicle in and 2 different service writers stated they had never seen anything like this before. they had the vehicle for a total of 3 weeks to diagnosis and replace the steering wheel and try to get the wheel back into alignment which took 2 trips. The second visit we met with the master tech at Ford country who went for a drive with us and could see that the Ford emblem in the center of the wheel was not straight and it took them 2 or 3 attempts to get it straight and the master tech with 35 years of experience stated they had only seen this 1 other time in all their years of working on vehicles. I just do not have confidence in the vehicle any longer and just keep thinking about what if this happened while we were driving and not just in a parking lot. I no longer feel safe in the vehicle

Ford’s 2.0L EcoBoost engine failed on our on a 2018 Edge. The vehicle and engine are available for inspection. The engine suffered a catastrophic failure and must be replaced per Technical Service Bulletin (TSB) 19-2346. Ford issued TSB 19-2346 on coolant loss/need for engine replacement in 2019. They had a class action lawsuit in 2012 on EcoBoost engines allowing coolant in cylinders. Ford had a chronic problem with these engines for years but kept selling them. There is a recall for some 2015-2018 Edges and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engines. I’m not sure why my 2018 Edge is not part of the recall, since the engine has failed per TSB 19-2346. The problem was diagnosed by a certified mechanic, diagnosis attached. I filed a case (#[XXX]) with Ford Customer Service, who denied any responsibility because my extended powertrain warranty (which I believe lasted until 100,000 miles) expired 3 months before the engine failure was diagnosed. I also wrote a letter (attached) to Ford Consumer Affairs, which remains unanswered. A check engine light appeared just days after Ford performed a routine 60,000 mile service. Ford reported no problems and did not indicate that our vehicle was at risk under of TSB 19-2346, even though this TSB and problems with the 2018 Ford Edge have been known about by Ford since at least 2019 when the TSB was issued. In addition to the check engine light, we started losing/and replacing small amounts of coolant, which we attributed to a hose leak. A few months later, a certified mechanic then diagnosed the problem as TSB 19-2346. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford Edge. The contact stated while driving 55MPH, the check engine warning light illuminated. The message "Engine Hot" was displayed. The contact pulled over to the right side of the roadway, turned off the vehicle, and after three hours, the contact added coolant to the coolant reservoir and restarted the vehicle. A dealer was contacted. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The contact was referred to the NHTSA Hotline for assistance. The contact related the failure to TECHNICAL SERVICE BULLETIN: 22-2229 (Eco boost 2.0L Engine Failures), and the contact related the failure to the TSB. The failure mileage was 69,897.

The contact owns a 2018 Ford Edge. The contact stated that upon starting the vehicle, the engine was idling rough. The check engine warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that there was coolant intrusion into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 67,432.