Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
1470–25K
63025–50K
50950–75K
24575–100K
206100–150K
56150K+
1,793 reports with mileage · 651 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Electrical System. Review the 854 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Service Brakes. Review the 529 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Structure. Review the 300 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
33 crash reports7 fire reports24 injury reports
What owners actually said
2,444 reports
53,000 miles · Mar 28, 2017
Electrical System
THE DOOR AJAR SENSOR IS MALFUNCTIONING ON BOTH THE DRIVER DOOR AND DRIVER SIDE PASSENGER DOOR. IT IS SO BAD ON THE PASSENGER DOOR THAT I DO NOT EVEN USE IT ANY MORE BECAUSE IT IS SO HARD TO GET THE LIGHT TO GO OFF, SINCE IT STAYS ON EVEN THOUGH THE DOOR IS CLOSED. THE DRIVER DOOR IS ALSO EXTREMELY HARD TO GET THE SENSOR TO GO OF…
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THE DOOR AJAR SENSOR IS MALFUNCTIONING ON BOTH THE DRIVER DOOR AND DRIVER SIDE PASSENGER DOOR. IT IS SO BAD ON THE PASSENGER DOOR THAT I DO NOT EVEN USE IT ANY MORE BECAUSE IT IS SO HARD TO GET THE LIGHT TO GO OFF, SINCE IT STAYS ON EVEN THOUGH THE DOOR IS CLOSED. THE DRIVER DOOR IS ALSO EXTREMELY HARD TO GET THE SENSOR TO GO OFF, EVEN AFTER OPENING AND CLOSING THE DOOR MANY TIMES. I HAVE ALSO TRIED FLIPPING THE LOCK SWITCH OPEN AND CLOSED IN AN EFFORT TO GET THE SENSOR WORKING RIGHT SO THE LIGHT WILL GO OFF. MANY TIMES I AM DRIVING WITH THE INSIDE DOME LIGHTS ON. THERE HAVE ALSO BEEN TIMES WHEN THE LIGHT COMES ON WHILE I AM DRIVING. I HAVE TRIED EVERYTHING I HAVE GOOGLED FROM COMPRESSED AIR TO WD40 TO ELECTRICAL PARTS CLEANER, BUT THE FIX IS ONLY TEMPORARY. I AM ALMOST TO THE POINT OF CUTTING THE WIRE TO THE SENSOR SO THE DOOR AJAR ALARM AND LIGHT WILL GO OFF, BUT THEN THAT DEFEATS THE PURPOSE OF THE SENSOR IN CASE THE DOOR WAS ACTUALLY AJAR. I HAVE SEEN THIS AS AN ISSUE SINCE 2011 AND I CANNOT BELIEVE IT HAS TAKEN FORD THIS LONG TO FIX THE PROBLEM. MY BROTHER-IN-LAW HAS AN EXPLORER WITH THE SAME LATCH/SWITCH AND HAS THE SAME PROBLEM.
NHTSA ODI #10969192
35,000 miles · Mar 28, 2017
Power Train
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT THE GEAR SHIFTER FAILED TO DISPLAY THE PARK LIGHT WHEN THE CONTACT PLACED THE GEAR INTO PARK. THE CONTACT SPOKE WITH A REPRESENTATIVE AT THE DEALER AND WAS INFORMED THAT THE GEAR SHIFTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILU…
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TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT THE GEAR SHIFTER FAILED TO DISPLAY THE PARK LIGHT WHEN THE CONTACT PLACED THE GEAR INTO PARK. THE CONTACT SPOKE WITH A REPRESENTATIVE AT THE DEALER AND WAS INFORMED THAT THE GEAR SHIFTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000. UPDATED 08/08/17*LJ
NHTSA ODI #10969045
Mileage unknown · Mar 27, 2017
Electrical System
DOOR AJAR SENSOR MALFUNCTION. WHEN DOOR IS CLOSED THE ALARM WARNING KEEPS GOING OFF AND INSIDE LIGHTS STAY ON.
NHTSA ODI #10968860
Mileage unknown · Mar 27, 2017
Electrical System
DRIVER DOOR NOT LOCKING, DOOR MUST BE OPENED AND RE CLOSED SEVERAL TIMES. IF NOT ENGAGED, INTERIOR LIGHTS STAY ON DRAINING BATTERY AND CAR REMAINS UNSECURED AND PRONE TO THEFT. ALSO SOMETIMES WHILE DRIVING THE UNLOCKED INDICATOR LIGHTS UP AND SOUNDS AND NOT SURE IF DOOR HAS TRULY UNLATCHED.
NHTSA ODI #10968701
Mileage unknown · Mar 25, 2017
Structure
DOOR AJAR WARNING LIGHTS UP, DOME LIGHTS REMAIN ON AND DOORS WILL NOT AUTOMATICALLY LOCK EVEN WHEN DOOR IS SHUT. WARNING DOES NOT GO OFF SO YOU HAVE TO DRIVE WITH THE DOME LIGHT ON FOR A WHILE AND WHEN YOU PARK YOUR CAR THESE STAY ON AND IT CAN DRAIN YOUR BATTERY STRANDING YOU. THIS IS AN ONGOING EVERYDAY PROBLEM.
NHTSA ODI #10968456
30,000 miles · Mar 24, 2017
Electrical System
THE DRIVERS SIDE "DOOR AJAR" WARNING LIGHT COMES ON WHEN THE DOOR IS CLOSED. IN THIS CONDITION THE DOORS WILL NOT LOCK AUTOMATICALLY AND THE WARNING CONTINUES TO COME ON INTERMITTENTLY WHICH IS A DISTRACTION TO THE DRIVER. THE WARNING LIGHT AND ANNUNCIATOR COME IN WHEN THE CAR IS STATIONARY AND WILL GO QUIET WHEN THE CAR IS I…
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THE DRIVERS SIDE "DOOR AJAR" WARNING LIGHT COMES ON WHEN THE DOOR IS CLOSED. IN THIS CONDITION THE DOORS WILL NOT LOCK AUTOMATICALLY AND THE WARNING CONTINUES TO COME ON INTERMITTENTLY WHICH IS A DISTRACTION TO THE DRIVER. THE WARNING LIGHT AND ANNUNCIATOR COME IN WHEN THE CAR IS STATIONARY AND WILL GO QUIET WHEN THE CAR IS IN MOTION ONLY AFTER ACKNOWLEDGING THE WARNING BY DEPRESSING OK ON THE STEERING WHEEL CONTROLS. THE ALARM COMES IN AGAIN WHEN STOPPED AT A STOP LIGHT
NHTSA ODI #10968408
19,000 miles · Mar 24, 2017
Electrical System
DOOR AJAR LIGHT AND WARNING COME ON WITH DOOR CLOSED. OPENING AND CLOSING DOOR ALLEVIATES THE PROBLEM AT TIMES.
NHTSA ODI #10968331
60,000 miles · Mar 24, 2017
Electrical SystemEngine
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE DRIVING APPROXIMATELY 25 MPH AND MAKING A RIGHT TURN, THE VEHICLE STALLED WITHOUT WARNING. THE DRIVER WAS ABLE TO COAST INTO A PARKING LOT AND TURNED OFF THE ENGINE. THE DRIVER WAS ABLE TO RESTART THE VEHICLE AND RESUME DRIVING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTU…
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TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE DRIVING APPROXIMATELY 25 MPH AND MAKING A RIGHT TURN, THE VEHICLE STALLED WITHOUT WARNING. THE DRIVER WAS ABLE TO COAST INTO A PARKING LOT AND TURNED OFF THE ENGINE. THE DRIVER WAS ABLE TO RESTART THE VEHICLE AND RESUME DRIVING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
NHTSA ODI #10968289
65,000 miles · Mar 24, 2017
Electrical SystemExterior Lighting
I HAVE HAD A RE-OCCURRING DOOR AJAR ISSUE WITH MY FORD EDGE EVER SINCE I PURCHASED IT. OVER TIME, THE DOOR AJAR LIGHTS COME ON AND OFF EVEN AS ALL THE DOOR ARE CLOSED. HAVE HAD THE ISSUE LOOKES AT BY FORD DEALERSHIP, BUT THEY CHARGE A SUBSTANTIAL AMOUNT TO REPAIR IT. WITHIN THE PAST WEEK, THE DOOR AJAR ISSUE IS NOW CAUSING T…
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I HAVE HAD A RE-OCCURRING DOOR AJAR ISSUE WITH MY FORD EDGE EVER SINCE I PURCHASED IT. OVER TIME, THE DOOR AJAR LIGHTS COME ON AND OFF EVEN AS ALL THE DOOR ARE CLOSED. HAVE HAD THE ISSUE LOOKES AT BY FORD DEALERSHIP, BUT THEY CHARGE A SUBSTANTIAL AMOUNT TO REPAIR IT. WITHIN THE PAST WEEK, THE DOOR AJAR ISSUE IS NOW CAUSING THE INTERIOR LIGHTS TO REMAIN ON. I DID NOT USE MY CAR OVER THE WEEKEND, AND NOTICED 3 DAYS LATER THAT MY INTERIOR LIGHTS HAD BEEN ON FOR A WHILE. THE LIGHTS WERE EXTREMELY HOT, THAT ONE OF THEM WAS SMOKING. THE LIGHTS NOW WILL NOT TURN OFF BECAUSE OF HE DOOR AJAR ISSUE. WHEN I OPEN AND CLOSE THE DOOR OVER AND OVER AGAIN, THE DOOR AJAR ISSUE GOES AWAY AND THEN THE LIGHTS GO OFF. THIS IS A SAFETY ISSUE DUE ONE OF THE LIGHTS SMOKING. IN ADDITION, TOUCHING THE LIGHTS AFTER BEING ON FOR DAYS, COULD HAVE CAUSE BURNS ON THE SKIN.
NHTSA ODI #10968267
51,000 miles · Mar 24, 2017
Unknown Or Other
DOOR AJAR LIGHT COMES ON EVEN WHEN ALL DOORS ARE CLOSED. LIGHT WILL COME ON WHEN DRIVING, DOME LIGHTS COME ON AND DURING NIGHT DRIVING THIS IS VERY DANGEROUS AND BLINDING. THIS WILL DRAIN THE BATTERY, NOT TO MENTION THE OUTRAGEOUS COST TO GET THIS "FIXED" AT A FORD DEALERSHIP. THIS HAS HAPPENED MULTIPLE TIMES SINCE I BOUGHT TH…
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DOOR AJAR LIGHT COMES ON EVEN WHEN ALL DOORS ARE CLOSED. LIGHT WILL COME ON WHEN DRIVING, DOME LIGHTS COME ON AND DURING NIGHT DRIVING THIS IS VERY DANGEROUS AND BLINDING. THIS WILL DRAIN THE BATTERY, NOT TO MENTION THE OUTRAGEOUS COST TO GET THIS "FIXED" AT A FORD DEALERSHIP. THIS HAS HAPPENED MULTIPLE TIMES SINCE I BOUGHT THE CARD USED FROM A FORD DEALER ONE YEAR AGO.
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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