NHTSA owner reports · September 18, 2026 snapshot.
Unknown Or Other complaints
427 reportsClear category filter59,000 miles · Jul 19, 2015
Electrical SystemEquipment Adaptive/mobilityUnknown Or Other
DRIVER'S SIDE DOOR SENSOR INDICATES DOOR AJAR, PREVENTING OTHER FUNCTIONS OF THE VEHICLE FROM OPERATING NORMALLY, SUCH AS DOME LIGHT TURNING OFF WHILE DRIVING AND AFTER LOCKING DOORS, DOORS WILL NOT REMAIN LOCKED WHILE DRIVING AND OTHER RELATED FUNCTIONS. ISSUES CAUSES A DRAIN ON THE BATTERY UNTIL IT EVENTUALLY LOSES CHARGE, LE…
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DRIVER'S SIDE DOOR SENSOR INDICATES DOOR AJAR, PREVENTING OTHER FUNCTIONS OF THE VEHICLE FROM OPERATING NORMALLY, SUCH AS DOME LIGHT TURNING OFF WHILE DRIVING AND AFTER LOCKING DOORS, DOORS WILL NOT REMAIN LOCKED WHILE DRIVING AND OTHER RELATED FUNCTIONS. ISSUES CAUSES A DRAIN ON THE BATTERY UNTIL IT EVENTUALLY LOSES CHARGE, LEAVING DRIVER STRANDED. DOOR AJAR INDICATOR REMAINS ON THE ENTIRE TIME DURING OPERATION OF THE VEHICLE.
NHTSA ODI #10735039
30,000 miles · Jul 18, 2015
Electrical SystemUnknown Or Other
DRIVERS SIDE DOOR AJAR LIGHT STAYS ON ALL THE TIME ALONG WITH THE SHIFT TO PARK AND ENGINE ON MESSAGES. AUTOMATIC LOCKS DONT WORK ANYMORE. THE RADIO SOMETIMES BLANKS COMPLETELT OUT. TAKING IT TO THE GARGE FOR THE THIRD TIME. OTHER PEOPLE HAVE POSTED ONLINE WITH THE SAME PROBLEMS AND FORD WILL NOT ISSUE A RECALL OR FIX THE PROBLE…
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DRIVERS SIDE DOOR AJAR LIGHT STAYS ON ALL THE TIME ALONG WITH THE SHIFT TO PARK AND ENGINE ON MESSAGES. AUTOMATIC LOCKS DONT WORK ANYMORE. THE RADIO SOMETIMES BLANKS COMPLETELT OUT. TAKING IT TO THE GARGE FOR THE THIRD TIME. OTHER PEOPLE HAVE POSTED ONLINE WITH THE SAME PROBLEMS AND FORD WILL NOT ISSUE A RECALL OR FIX THE PROBLEM PROPERLY. SOMETHING NEEDS TO BE DONE NOW TO MAKE FORD ACCOUNTABLE FOR THERE VEHICLES
NHTSA ODI #10734910
30,000 miles · Jul 18, 2015
Electrical SystemUnknown Or Other
THE CAR ALWAYS SAYS THE DRIVERS SIDE DOOR IS AJAR AND THE SHIFT TO PARK MESSAGE SHOWS UP ON THE DASH ALONG WITH THE ENGINE ON MESSAGE. NONE OF THESE MESSAGES GO AWAY. ITS ALWAYS DINGING BECAUSE IT THINKS THE DOOR IS OPEN AND THE AUTOMATIC LOCKS DONT WORK. THIS WILL BE THE THIRD TIME I TAKE THIS TO THE GARAGE FOR THE SAME THING. …
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THE CAR ALWAYS SAYS THE DRIVERS SIDE DOOR IS AJAR AND THE SHIFT TO PARK MESSAGE SHOWS UP ON THE DASH ALONG WITH THE ENGINE ON MESSAGE. NONE OF THESE MESSAGES GO AWAY. ITS ALWAYS DINGING BECAUSE IT THINKS THE DOOR IS OPEN AND THE AUTOMATIC LOCKS DONT WORK. THIS WILL BE THE THIRD TIME I TAKE THIS TO THE GARAGE FOR THE SAME THING. I UNDERSTAND ALOT OF PEOPLE HAVE THE SAME PROBLEM WITH THIS CAR AND FORD WILL NOT ISSUE A RECALL OR FIX THE PROBLEM PROPERLY.
NHTSA ODI #10734909
36,000 miles · Jul 17, 2015
Electrical SystemExterior LightingUnknown Or Other
DRIVER DOOR AJAR NOTIFICATION, DOME LIGHTS AND MIRROR LIGHTS STAY ON. COMES ON WHEN DRIVING. DONT ALWAYS KNOW IF THE DOOR IS CLOSED PROPERLY OR NOT. TOOK IT TO DEALER THEY TEMPORILY STOPPED IT, THEN IT STARTED AGAIN.
NHTSA ODI #10734891
37,000 miles · Jul 17, 2015
Unknown Or Other
FAULTY "DOOR AJAR" WARNING DO TO POORLY DESIGNED LATCH ON DOOR.
NHTSA ODI #10734857
80,000 miles · Jul 5, 2015
Unknown Or Other
THE DOOR SENSOR IS NOT WORKING CORRECTLY. THE CAR CONTINUES TO INDICATE "DOOR AJAR" ALL THE TIME. THE DOME LIGHT WILL NOT TURN OFF NOW WHEN I AM DRIVING AT NIGHT AND THE INTERIOR CAR LIGHTS COME ON AT NIGHT WHICH IS DRAINING MY BATTERY. I HAD TO REPLACE THE BATTERY SINCE IT HAD DIED YESTERDAY.
NHTSA ODI #10732045
45,300 miles · Jul 3, 2015
Electrical SystemExterior LightingUnknown Or Other
DRIVER SIDE DOOR WILL SHUT, BUT INSIDE WILL SHOW "AJAR" WITH ALL DOME LIGHTS ON. AFTER NUMEROUS TIMES (20+) OF OPENING AND CLOSING THE DOOR, IT WILL SOMETIMES FINALLY CLOSE TO STOP SHOWING AJAR AND LIGHTS WILL TURN OFF. IN MY OPINION, THIS IS A SAFETY HAZARD IF DRIVING AT NIGHT AS I'VE EXPERIENCED ALREADY ONCE WITH MY DOOR NOT W…
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DRIVER SIDE DOOR WILL SHUT, BUT INSIDE WILL SHOW "AJAR" WITH ALL DOME LIGHTS ON. AFTER NUMEROUS TIMES (20+) OF OPENING AND CLOSING THE DOOR, IT WILL SOMETIMES FINALLY CLOSE TO STOP SHOWING AJAR AND LIGHTS WILL TURN OFF. IN MY OPINION, THIS IS A SAFETY HAZARD IF DRIVING AT NIGHT AS I'VE EXPERIENCED ALREADY ONCE WITH MY DOOR NOT WILLING TO CLOSE PROPERLY AT NIGHT, AND HAVING TO DRIVE WITH ALL DOME LIGHTS ON (HUGE ISSUE). WENT TO A FORD DEALER THAT SAYS THEY WILL RUN A DIAGNOSTICS TEST TO SEE WHAT'S WRONG, BUT THERE ARE HUNDREDS IF NOT THOUSANDS OF COMPLAINTS ALREADY ON-LINE OF PEOPLE HAVING THE SAME ISSUE AND THIS STILL HASN'T BEEN ADDRESSED BY FORD FOR A RECALL. MANY ARE SAYING THE COSTS ARE FROM $250-$500 FOR REPAIRS TO GET IT FIXED. FOR A 2 YEAR OLD CAR, THIS SHOULD NOT BE HAPPENING!
NHTSA ODI #10731878
18,000 miles · Jul 3, 2015
StructureUnknown Or Other
DOOR AJAR SIGNAL STAYS ON WHEN DOOR IS CLOSED, INTERIOR LIGHT STAYS ON, INABILITY TO LOCK DOORS WHILE IN VEHICLE.
NHTSA ODI #10731873
Mileage unknown · Jul 3, 2015
Electrical SystemUnknown Or Other
THE FRONT DOOR LOCK SENSOR DOESN'T WORK. WHEN THE DOOR IS SHUT THE SENSOR DOESN'T SENSE THAT THE DOOR IS SHUT, CAUSING THE NOTICE TO DIRECT USER TO SHIFT CAR IN PARK TO SHUT DOOR, WHEN IT'S ALREADY SHUT.
NHTSA ODI #10731865
63,000 miles · Jun 26, 2015
Electrical SystemExterior LightingUnknown Or Other
DRIVER DOOR AJAR WARNING LIGHT STAYS ON WHEN DOOR IS SHUT. DOOR LOCKS WILL NOT LOCK UPON MOVEMENT OF VEHICLE WHEN LIGHT IS ON. WHEN TRYING TO LOCK THE VEHICLE AFTER TURNING OFF, INTERIOR AND PUDDLE LIGHTS STAY ON, DRAINING BATTERY. THIS HAS GOTTEN PROGRESSIVELY WORSE OVER THE PAST SIX MONTHS.
NHTSA ODI #10730506
Official recalls
2Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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