NHTSA owner reports · September 18, 2026 snapshot.
Unknown Or Other complaints
427 reportsClear category filterMileage unknown · Mar 20, 2017
Unknown Or Other
DOOR AJAR SWITCH IS IS INOPERABLE, WHICH PREVENTS THE DOORS FROM BEING LOCKED WHEN THE CAR IS UNDERWAY. IT ALSO CAUSES THE LIGHTS THROUGHOUT THE VEHICLE TO STAY ON (ILLUMINATED) AT ALL TIMES CAUSING A TREMENDOUS DRAIN ON THE BATTERY , LEADING TO REPEATED BATTERY REPLACEMENT (WHICH IN ITSELF AN ENVIRONMENTAL CONCERN). FORD KNOWS …
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DOOR AJAR SWITCH IS IS INOPERABLE, WHICH PREVENTS THE DOORS FROM BEING LOCKED WHEN THE CAR IS UNDERWAY. IT ALSO CAUSES THE LIGHTS THROUGHOUT THE VEHICLE TO STAY ON (ILLUMINATED) AT ALL TIMES CAUSING A TREMENDOUS DRAIN ON THE BATTERY , LEADING TO REPEATED BATTERY REPLACEMENT (WHICH IN ITSELF AN ENVIRONMENTAL CONCERN). FORD KNOWS THIS SWITCH IS INFERIOR AND STILL THEY REFUSE TO RECALL IT.
NHTSA ODI #10967289
Mileage unknown · Mar 14, 2017
Electrical SystemUnknown Or Other
DOOR AJAR LATCH/SENSOR CONTINUES TO STICK WHICH KEEPS THE DOOR AJAR LIGHT ON AND KEEPS THE INTERIOR LIGHTS AND PARK LIGHTS ON AFTER TURNING OFF CAR, CLOSING DOOR, AND LOCKING CAR. INTERIOR LIGHTS AND PARK LIGHTS ARE HARD TO NOTICE DURING DAYLIGHT HOURS AND THIS RESULTS IN DRAINING BATTERY WHICH LEAVES THE OWNER STRANDED. THIS HA…
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DOOR AJAR LATCH/SENSOR CONTINUES TO STICK WHICH KEEPS THE DOOR AJAR LIGHT ON AND KEEPS THE INTERIOR LIGHTS AND PARK LIGHTS ON AFTER TURNING OFF CAR, CLOSING DOOR, AND LOCKING CAR. INTERIOR LIGHTS AND PARK LIGHTS ARE HARD TO NOTICE DURING DAYLIGHT HOURS AND THIS RESULTS IN DRAINING BATTERY WHICH LEAVES THE OWNER STRANDED. THIS HAPPENS REPEATEDLY!
NHTSA ODI #10965889
39,000 miles · Mar 5, 2017
Unknown Or Other
DOOR AJAR LIGHT COMES ON WHILE DRIVING DOWN THE ROAD,AND WON'T SHUT THE DOME LIGHTS OFF AFTER SHUTING OFF VEHICLE AND EXITING AND SHUTING DOOR.ITS HAPPENED MANY TIMES MOVING AND STATIONARY.
NHTSA ODI #10958711
80,500 miles · Mar 1, 2017
Unknown Or Other
2013 FORD EDGE HAS A CONTINUAL PROBLEM WHERE DOOR SENSORS ON 2 OF 4 DOORS INDICATE THAT THE DOOR IS AJAR, WHEN IT IS ACTUALLY CLOSED. THE INTERIOR LIGHTS COME ON (AND STAY ON) WHEN STARTING THE CAR OR WHEN DRIVING AT LOW SPEED, WHICH IS DANGEROUS, PARTICULARLY AS IT INTERFERES WITH NIGHT VISION. THE DOORS WON'T LOCK DUE TO THI…
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2013 FORD EDGE HAS A CONTINUAL PROBLEM WHERE DOOR SENSORS ON 2 OF 4 DOORS INDICATE THAT THE DOOR IS AJAR, WHEN IT IS ACTUALLY CLOSED. THE INTERIOR LIGHTS COME ON (AND STAY ON) WHEN STARTING THE CAR OR WHEN DRIVING AT LOW SPEED, WHICH IS DANGEROUS, PARTICULARLY AS IT INTERFERES WITH NIGHT VISION. THE DOORS WON'T LOCK DUE TO THIS WARNING MESSAGE. THE DRIVER'S DOOR IS AFFECTED BY THIS SENSOR PROBLEM, WHICH ALSO CAUSES A BELL WARNING THAT THE DOOR IS AJAR, AND REPEATED DASH WARNINGS TO PUT THE CAR IN PARK. REPEATEDLY SLAMMING THE DOOR CLOSED TEMPORARILY HELPS, SOMETIMES. THE DRIVER'S DOOR SENSOR WAS FIXED (BUT NOT REPLACED) WHILE THE CAR WAS UNDER WARRANTY. THE PROBLEM RETURNED WITHIN A FEW MONTHS. WHEN I TOOK IT IN THE SECOND TIME, I HAD THE DRIVER'S DOOR SENSOR CLEANED (THE DEALER WANTED ALMOST $400 FOR THIS, BUT REDUCED IT TO $260 AFTER MY COMPLAINT, VS $500 TO REPLACE EACH SENSOR) WHICH WAS HELPFUL FOR LESS THAN 2 MONTHS. THIS IS A DANGEROUS, KNOWN PROBLEM WITH THESE DEFECTIVE DOOR SENSORS THAT IS HIGHLY DISTRACTING FOR DRIVERS, WHICH INTERFERES WITH NIGHT VISION, AND THE ABILITY TO LOCK THE CAR DOORS WHILE DRIVING. THE FORD DEALER ACKNOWLEDGED THAT THIS IS A KNOWN PROBLEM, BUT WILL NOT REPAIR IT FOR FREE (NO RECALL ISSUED). THESE DOOR SENSOR ERRORS HAPPEN EVERY TIME I DRIVE THIS VEHICLE CURRENTLY (80,500 MILES), WHEREAS IT WAS A FREQUENT YET INTERMITTENT PROBLEM FROM ABOUT 30,000 TO 60,000 MILES. THE INTERIOR LIGHTS COME ON WHEN STARTING THE CAR, AS THEY SHOULD, THEN THE WARNING MESSAGES COME ON ON THE DASH, AND BOTH THE LIGHTS AND THE WARNINGS STAY ON WHEN DRIVING AT LOW SPEEDS. SOMETIMES THE INTERIOR LIGHTS AND WARNINGS WILL COME ON WHILE DRIVING AT NORMAL SPEEDS, FOR NO APPARENT REASON; WHEN THIS HAPPENS AT NIGHT, IT IS VERY DANGEROUS. FORD NEEDS TO RECALL THIS PART AND PROTECT DRIVERS.
NHTSA ODI #10957834
38,000 miles · Feb 28, 2017
Unknown Or Other
DOOR AJAR LIGHT STAYS LIT ON EVEN WHEN THE DOOR IS SHUT CAUSING INTERIOR LIGHT TO STAY ON AS WELL! CAUSING BATTERY TO DRAIN. FIRST TIME IT HAPPENED (12/8/14), WENT TO DEALERSHIP AND HAD TO PAY TO HAVE IT FIXED, FORD SPLIT THE COST. SECOND TIME IT HAPPENED 2/28/16; IF I HAVE TO PAY TO GET IT FIXED AGAIN, WILL SELL IT AND NEVER …
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DOOR AJAR LIGHT STAYS LIT ON EVEN WHEN THE DOOR IS SHUT CAUSING INTERIOR LIGHT TO STAY ON AS WELL! CAUSING BATTERY TO DRAIN. FIRST TIME IT HAPPENED (12/8/14), WENT TO DEALERSHIP AND HAD TO PAY TO HAVE IT FIXED, FORD SPLIT THE COST. SECOND TIME IT HAPPENED 2/28/16; IF I HAVE TO PAY TO GET IT FIXED AGAIN, WILL SELL IT AND NEVER BUY ANOTHER FORD!
NHTSA ODI #10957708
83,000 miles · Feb 27, 2017
Exterior LightingUnknown Or Other
DOOR AJAR SENSOR NOT FUNCTIONING PROPERLY. THE DRIVER'S DOOR INCORRECTLY STATES THAT THE DOOR IS AJAR AT ALL TIMES. THIS CAUSES THE INTERIOR LIGHTS TO STAY ON INITIALLY WHEN DRIVING, OR EXITING CAR. CAR BEEPS AND FLASHES A WARNING WHICH IS DISTRACTING/DANGEROUS. CAR WILL NOT LOCK WHILE DRIVING. THIS IS RELATED TO THE ONGOING INV…
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DOOR AJAR SENSOR NOT FUNCTIONING PROPERLY. THE DRIVER'S DOOR INCORRECTLY STATES THAT THE DOOR IS AJAR AT ALL TIMES. THIS CAUSES THE INTERIOR LIGHTS TO STAY ON INITIALLY WHEN DRIVING, OR EXITING CAR. CAR BEEPS AND FLASHES A WARNING WHICH IS DISTRACTING/DANGEROUS. CAR WILL NOT LOCK WHILE DRIVING. THIS IS RELATED TO THE ONGOING INVESTIGATION, I JUST WANTED TO ADD THAT MY VEHICLE STARTED EXPERIENCING THIS ABOUT A MONTH AGO. THE PROBLEM WAS INTERMITTENT AT FIRST, BUT IS NOW CONTINUOUS.
NHTSA ODI #10957377
62,000 miles · Feb 27, 2017
Unknown Or Other
THE "PASSENGER DOOR AJAR" SENSOR IS DEFECTIVE, CAUSING LIGHTS TO STAY ON AND PREVENTING LOCKING OF THE DOOR.. DOORS CAN NOT BE LOCKED FROM DRIVER SIDE WITH "DOOR AJAR" LIGHT ON, COMPROMISING SAFETY AND SECURITY.
NHTSA ODI #10957322
Mileage unknown · Feb 25, 2017
Unknown Or Other
WHEN YOU GET IN THE CAR AND START THE ENGINE (WHILE STILL IN PARK) THE DRIVER DOOR AJAR WARNING LIGHT COMES ON EVEN WHEN THE DOOR IS SECURELY SHUT. WE MUST OPEN AND RECLOSE THE DOOR SEVERAL TIMES IN ORDER TO GET THE WARNING LIGHT TO GO AWAY.
NHTSA ODI #10956920
65,000 miles · Feb 22, 2017
Electrical SystemExterior LightingUnknown Or Other
I HAVE BEEN HAVING A PROBLEM WITH THE DRIVER'S DOOR OF MY '13 FORD EDGE LIMITED INDICATING THAT IT IS AJAR (WARNING AND INTERIOR LIGHTS ON) WHEN IT IS NOT. IN ORDER FOR IT TO QUIT, I HAVE TO EITHER VERY FIRMLY CLOSE THE DOOR (SLAM IT) OR OPEN AND CLOSE IT A FEW TIMES UNTIL IT SENSES THAT IT IS IN FACT FULLY CLOSED. IT IS ALSO DR…
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I HAVE BEEN HAVING A PROBLEM WITH THE DRIVER'S DOOR OF MY '13 FORD EDGE LIMITED INDICATING THAT IT IS AJAR (WARNING AND INTERIOR LIGHTS ON) WHEN IT IS NOT. IN ORDER FOR IT TO QUIT, I HAVE TO EITHER VERY FIRMLY CLOSE THE DOOR (SLAM IT) OR OPEN AND CLOSE IT A FEW TIMES UNTIL IT SENSES THAT IT IS IN FACT FULLY CLOSED. IT IS ALSO DRAINING MY BATTERY BECAUSE WHEN I EXIT THE VEHICLE SOMETIMES THE INTERIOR LIGHTS STAY ON. THERE HAVE BEEN A FEW OCCASIONS THAT I HAD TO JUMP START MY CAR. THE DOOR AJAR LIGHT STAYS ON WHEN THE VEHICLE IS PARKED AND IN MOTION.
NHTSA ODI #10956387
57,000 miles · Feb 22, 2017
Unknown Or Other
02 VEHICLE KEEPS STALLING WHEN TRYING TO ACCELERATE. LEAVING AN INTERSECTION, IN TRAFFIC, IT WILL NOT GO, IS GOING TO GET ME KILLED. DEALERSHIP IS AWARE OF PROBLEM AND HAS NOT SOLVED IT. I LOOK ON INTERNET AND THERE ARE THOUSANDS WITH SAME PROBLEM
NHTSA ODI #10956319
Official recalls
2Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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