NHTSA owner reports · September 18, 2026 snapshot.
Structure complaints
300 reportsClear category filterMileage unknown · Jan 21, 2015
Electrical SystemStructure
THE PASSENGER SIDE DOOR AJAR LIGHT STAYS ON AND THE INTERIOR LIGHTS EVEN WHEN THE DOOR IS SHUT. I HAVE TO SLAM THE DOOR HARD 4-5 TIMES TO GET IT TO GO OFF. WHILE DRIVING DOWN THE ROAD THE LIGHT WILL COME ON AND THE ALERT TO "SHIFT TO PARK". I TOOK IT TO A FORD DEALER WHO CHARGED ME $80 TO SAY THERE WAS NOTHING WRONG. I CAME HOME…
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THE PASSENGER SIDE DOOR AJAR LIGHT STAYS ON AND THE INTERIOR LIGHTS EVEN WHEN THE DOOR IS SHUT. I HAVE TO SLAM THE DOOR HARD 4-5 TIMES TO GET IT TO GO OFF. WHILE DRIVING DOWN THE ROAD THE LIGHT WILL COME ON AND THE ALERT TO "SHIFT TO PARK". I TOOK IT TO A FORD DEALER WHO CHARGED ME $80 TO SAY THERE WAS NOTHING WRONG. I CAME HOME, KNOWING THIS WASN'T RIGHT AND FOUND NUMEROUS COMPLAINTS ONLINE ABOUT THE SAME ISSUE. FORD NEEDS TO PLACE A RECALL ON THIS. *TR
NHTSA ODI #10676876
36,000 miles · Jan 17, 2015
Electrical SystemStructure
THE SYSTEM IS SHOWING A "DOOR AJAR" ALARM, DRIVERS FRONT DOOR. INITIALLY I THOUGHT IT WAS JUST BECAUSE I DID NOT CLOSE THE DOOR ENOUGH SO I JUST OPENED IT, AND PULLED A LITTLE HARDER AND THE ALARM WENT AWAY. I DROVE THE CAR FOR A FEW DAYS AND ONE MORNING WHEN IT WAS FROSTY I CLOSED THE DOOR AND THE "DOOR AJAR" ALARM POSTED AGA…
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THE SYSTEM IS SHOWING A "DOOR AJAR" ALARM, DRIVERS FRONT DOOR. INITIALLY I THOUGHT IT WAS JUST BECAUSE I DID NOT CLOSE THE DOOR ENOUGH SO I JUST OPENED IT, AND PULLED A LITTLE HARDER AND THE ALARM WENT AWAY. I DROVE THE CAR FOR A FEW DAYS AND ONE MORNING WHEN IT WAS FROSTY I CLOSED THE DOOR AND THE "DOOR AJAR" ALARM POSTED AGAIN. I OPENED THE DOOR AND CLOSED IT SEVERAL TIMES AND THE ALARM WENT AWAY. FROM THIS I THOUGHT THE STRIKER NEEDED TO BE ADJUSTED, I THOUGHT, "HOW IS IT POSSIBLE THAT THE DOOR SWITCH COULD HAVE FAILED ON A VEHICLE THAT IS ONLY 1.5 YEARS OLD?". I DROVE THE CAR FOR A FEW MORE DAYS AND AT THIS POINT THE ALARM WAS POSTING ABOUT 50% OF THE TIME. AROUND THE BEGINNING OF DECEMBER THE ALARM BEGAN POSTING ALL THE TIME. NOW, IT POSTS NEARLY 95% OF THE TIME WITH ONLY A FEW TIMES WHERE IT DOES NOT. THE ISSUE WITH THIS ALARM IS TWOFOLD: 1) IT KEEPS THE DOME LIGHTS ON BECAUSE THE SYSTEM DOES NOT SEE THAT THE DOOR IS CLOSED WHEN YOU GET OUT OF THE CAR AND LOCK IT, THUS THE TIMER MUST TIME OUT (AROUND 20 MINUTES) AND THE LIGHTS TURN OFF. 2) THIS PREVENTS THE DOORS FROM BEING LOCKED WHILE DRIVING. THE LAST ONE IS THE ONE THAT I HAVE A PROBLEM WITH BECAUSE THIS, TO ME, IS A SAFETY CONCERN. *TR
NHTSA ODI #10676227
24,000 miles · Jan 8, 2015
Electrical SystemStructure
DRIVERS DOOR READING DOOR AJAR WHEN THE DOOR IS NOT AJAR. OPENED AND CLOSED MULTIPLE TIMES AND SENSOR WILL STILL NOT READ THAT DOOR IS CLOSED SOMETIMES. CAN BE DRIVING DOWN THE ROAD WHEN DOOR IS OBVIOUSLY CLOSED AND SENSOR WILL START ALARMING AND DOME LIGHT COMES ON. *TR
NHTSA ODI #10671145
55,000 miles · Dec 28, 2014
Electrical SystemStructure
WHEN CLOSE DOOR IT SAYS DOOR AJAR AND DOOR AJAR COMES ON AND DOME LIGHT STAYS ON. THIS HAPPENS ABOUT 60 PERCENT OF THE TIME. *TR
NHTSA ODI #10668601
38,000 miles · Dec 22, 2014
Structure
THE DRIVER SIDE DOOR SENSOR WILL NOT RECOGNIZE THE DOOR IS SHUT. THIS IS CAUSING THE INTERIOR LIGHTS TO REMAIN ON DURING THE NIGHT TIME AND THE DOORS CANNOT LOCK. MY CHILD IS ABLE TO OPEN THE DOOR WHILE MOVING CAUSING A MAJOR SAFETY ISSUE. FORD IS AWARE OF THE PROBLEM WHEN WE TOOK IT IN AND KNOWS THIS IS A DEFECT, BUT WILL NO…
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THE DRIVER SIDE DOOR SENSOR WILL NOT RECOGNIZE THE DOOR IS SHUT. THIS IS CAUSING THE INTERIOR LIGHTS TO REMAIN ON DURING THE NIGHT TIME AND THE DOORS CANNOT LOCK. MY CHILD IS ABLE TO OPEN THE DOOR WHILE MOVING CAUSING A MAJOR SAFETY ISSUE. FORD IS AWARE OF THE PROBLEM WHEN WE TOOK IT IN AND KNOWS THIS IS A DEFECT, BUT WILL NOT ADDRESS THE ISSUE. THE REQUIRE US TO PAY 300-500 DOLLARS TO FIX. PLEASE MAKE THEM RECALL THIS FOR THE SAFETY OF THE CHILDREN IN THE BACK SEAT. I WILL BE CONTACTING MY LAWYER TO SEE WHAT FURTHER STEPS WE CAN TAKE. *TR
NHTSA ODI #10667684
80,000 miles · Dec 17, 2014
Structure
DRIVE DOOR LATCH - DOOR AJAR SIGNAL WILL NOT CLEAR - DOOR LOCKS WILL NOT OPERATE PROPERLY. *TR
NHTSA ODI #10664744
35,000 miles · Nov 17, 2014
Electrical SystemStructure
DRIVER DOOR AJAR SENSOR DOES NOT RECOGNIZE THAT DOOR IS CLOSED. THIS PREVENTS ALL DOORS FROM BEING IN THE LOCKED POSITION WHILE OPERATING THE VEHICLE. MANUALLY LOCKING THE DOORS IS OVERRIDDEN BY THE SYSTEM AND AUTOMATICALLY UNLOCKED. ANNOYING ALARM ALWAYS GOING OFF WHILE DRIVING OR IDLE. NOT KNOWN IF SENSOR MALFUNCTION OR DOOR N…
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DRIVER DOOR AJAR SENSOR DOES NOT RECOGNIZE THAT DOOR IS CLOSED. THIS PREVENTS ALL DOORS FROM BEING IN THE LOCKED POSITION WHILE OPERATING THE VEHICLE. MANUALLY LOCKING THE DOORS IS OVERRIDDEN BY THE SYSTEM AND AUTOMATICALLY UNLOCKED. ANNOYING ALARM ALWAYS GOING OFF WHILE DRIVING OR IDLE. NOT KNOWN IF SENSOR MALFUNCTION OR DOOR NOT ACTUALLY CLOSED PROPERLY. SHOULD BE RECALLED FOR REPAIR. *TR
NHTSA ODI #10658740
13,934 miles · Nov 11, 2014
Electrical SystemPower TrainStructure
WHILE DRIVING - EVEN THOUGH THE DRIVER DOOR IS COMPLETELY SHUT, THE DRIVER DOOR AJAR WARNING SIGN APPEARS ON THE DASHBOARD SCREEN ACCOMPANIED BY THE SOUND OF A CHIME. SOMETIMES WHEN YOU OPEN AND SHUT THE DRIVER DOOR WHETHER WHILE STILL DRIVING OR IF AND WHEN YOU FIND A SIDE OF THE ROAD SPACE, THE WARNING SIGN DISAPPEARS. BUT OF…
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WHILE DRIVING - EVEN THOUGH THE DRIVER DOOR IS COMPLETELY SHUT, THE DRIVER DOOR AJAR WARNING SIGN APPEARS ON THE DASHBOARD SCREEN ACCOMPANIED BY THE SOUND OF A CHIME. SOMETIMES WHEN YOU OPEN AND SHUT THE DRIVER DOOR WHETHER WHILE STILL DRIVING OR IF AND WHEN YOU FIND A SIDE OF THE ROAD SPACE, THE WARNING SIGN DISAPPEARS. BUT OFTENTIMES, IT TAKES 3 OR FOUR TRIES TO MAKE IT DISAPPEAR. SOMETIMES THE DRIVER DOOR AJAR WARNING COMES WITH AN INSTRUCTION TO SHIFT TO P (PARK) . . . . WHICH IS HELPFUL IF YOU CAN FIND A SIDE OF THE ROAD SPOT OTHERWISE THE INSTRUCTION WILL JUST CONFUSE A NOVICE DRIVER AND COULD POTENTIALLY CREATE AN ACCIDENT. I SEARCH THE INTERNET AND FOUND THIS PROBLEM IS VERY COMMON WITH FORD EDGE. I FEEL THAT THIS PROBLEM COULD POTENTIALLY CREATE AN ACCIDENT AND WARRANTS A RECALL. *TR
NHTSA ODI #10654153
42,000 miles · Nov 6, 2014
Electrical SystemStructure
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE DRIVING 10 MPH, THE DRIVER SIDE DOOR AJAR LIGHT ILLUMINATED AND PREVENTED THE DOORS FROM LOCKING WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FRONT DRIVER SIDE DOOR SENSOR MALFUNCTIONED AND NEEDED TO BE REPLACED. THE MANUFACTU…
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TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE DRIVING 10 MPH, THE DRIVER SIDE DOOR AJAR LIGHT ILLUMINATED AND PREVENTED THE DOORS FROM LOCKING WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FRONT DRIVER SIDE DOOR SENSOR MALFUNCTIONED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000. THE VIN WAS NOT AVAILABLE.
NHTSA ODI #10653038
40,000 miles · Nov 3, 2014
Electrical SystemStructure
THE DRIVER SIDE DOOR SAYS THAT IT IS AJAR WHEN IT ISNT. SO ANNOYING. THE DEALERSHIP SAID IT WILL BE 250 DOLLARS TO FIX. WTF? I HAVE ONLY HAD THE CAR FOR 2 DAYS. *TR
NHTSA ODI #10652053
Official recalls
2Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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