NHTSA owner reports · September 18, 2026 snapshot.
Structure complaints
300 reportsClear category filter42,000 miles · Dec 26, 2016
Electrical SystemStructure
DRIVER DOOR LATCH; DOOR WON'T LOCK OR STAY LOCKED INTERMITTENTLY; DOOR AJAR LIGHT COMES ON WHEN THE DOOR IS CLOSED. WHEN THE INTERMITTENT PROBLEM OCCURS, THE DOORS UNLOCK, THE DOME LIGHT COMES ON, WHICH MAKES IT DIFFICULT TO SEE WHILE DRIVING AT NIGHT OR EARLY MORNING. THE BATTERY IS DRAINING-THE DOOR AJAR LIGHT CAUSES THE INTER…
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DRIVER DOOR LATCH; DOOR WON'T LOCK OR STAY LOCKED INTERMITTENTLY; DOOR AJAR LIGHT COMES ON WHEN THE DOOR IS CLOSED. WHEN THE INTERMITTENT PROBLEM OCCURS, THE DOORS UNLOCK, THE DOME LIGHT COMES ON, WHICH MAKES IT DIFFICULT TO SEE WHILE DRIVING AT NIGHT OR EARLY MORNING. THE BATTERY IS DRAINING-THE DOOR AJAR LIGHT CAUSES THE INTERIOR LIGHTS TO COME ON WHEN THE VEHICLE IS PARKED. IT WILL NOT LOCK FROM OUTSIDE THE VEHICLE INTERMITTENTLY. THIS STARTED EARLIER THIS MONTH AN IS BECOMING MORE FREQUENT. THIS NEEDS TO BE ADDRESSED NOW! FROM MY RESEARCH, THIS IS A LONG STANDING ISSUE WITH FORD PRODUCTS. *TR
NHTSA ODI #10937440
86,000 miles · Dec 20, 2016
Latches/locks/linkagesStructure
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE THE VEHICLE WAS STATIONARY, THE DOOR AJAR INDICATOR REMAINED ILLUMINATED. IN ADDITION, NONE OF THE DOORS WOULD LOCK WHEN PROMPTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 86,000.
NHTSA ODI #10936597
85,724 miles · Dec 20, 2016
Structure
DRIVERS DOOR LATCH FAILED AGAIN. WAS REPLACED UNDER FORD ORIGINAL WARRANTY WITH CAMELBACK FORD BUT HAS FAILED FOUR MONTHS LATER AND NOT UNDER WARRANTY. DEALER CAMELBACK FORD HAS NO INTEREST AND REPAIRING WITHOUT PAYING $642.00 TO REPAIR. I GUESS NO WARRANTY ON THEIR WORK.
NHTSA ODI #10936428
31,000 miles · Dec 19, 2016
Electrical SystemStructureUnknown Or Other
DRIVERS DOOR AJAR LIGHT STAYS ON WHILE DRIVING , AND THE LIGHTS STAY ON 10 MINS AFTER THE CAR IS TURNED OFF . *TR
NHTSA ODI #10936346
57,450 miles · Dec 13, 2016
Structure
THE DRIVER DOOR AJAR LIGHT WILL RANDOMLY COME ON LIGHTING UP THE INTERIOR OF THE CAR. OR IT WONT GO OFF WHEN ENTERING THE VEHICLE. THIS IS AN ONGOING PROBLEM
NHTSA ODI #10935156
38,000 miles · Dec 10, 2016
Structure
DRIVERS SIDE DOOR SAYS IT IS AJAR, BUT IT'S NOT AJAR.
NHTSA ODI #10934435
40,000 miles · Dec 7, 2016
Electrical SystemStructure
DOOR AJAR SWITCH ON DRIVERS DOOR MALFUNCTION. INDICATES DOOR AJAR AT ALL TIMES, THUS DOORS DO NOT LOCK WHILE DRIVING, INTERIOR LIGHTS REMAIN ON, DASH TELL-TAIL LIGHT AND WARNING SIGNAL. UNSAFE CONDITION EXIST BECAUSE OF FAILURE OF LOCKS FOR CHILD SAFETY, DURING VEHICLE MOVEMENT. ALSO UNABLE TO ENGAGE VEHICLE LOCKS AND ALARM SYST…
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DOOR AJAR SWITCH ON DRIVERS DOOR MALFUNCTION. INDICATES DOOR AJAR AT ALL TIMES, THUS DOORS DO NOT LOCK WHILE DRIVING, INTERIOR LIGHTS REMAIN ON, DASH TELL-TAIL LIGHT AND WARNING SIGNAL. UNSAFE CONDITION EXIST BECAUSE OF FAILURE OF LOCKS FOR CHILD SAFETY, DURING VEHICLE MOVEMENT. ALSO UNABLE TO ENGAGE VEHICLE LOCKS AND ALARM SYSTEM DUE TO FAULTY SWITCH, AS VEHICLE DOES NOT RECOGNIZE THE DOOR IS CLOSED. *TR
NHTSA ODI #10930374
41,000 miles · Dec 7, 2016
Electrical SystemStructure
DOOR AJAR LIGHT COMES ON WHEN ALL DOORS ARE CLOSED WHILE DRIVING, AFTER EXITING THE VEHICLE. IT APPEARS TO BE RELATED TO THE DRIVER'S DOOR. I HAVE TO CLOSE THE DOOR SEVERAL TIMES AND VERY HARD. IN FACT, I HAVE TO SLAM IT SO HARD I FEAR I MAY BREAK THE WINDOW. IT IS A TREMENDOUS SAFETY ISSUE. ALL THE DOORS WILL UNLOCK WHILE DR…
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DOOR AJAR LIGHT COMES ON WHEN ALL DOORS ARE CLOSED WHILE DRIVING, AFTER EXITING THE VEHICLE. IT APPEARS TO BE RELATED TO THE DRIVER'S DOOR. I HAVE TO CLOSE THE DOOR SEVERAL TIMES AND VERY HARD. IN FACT, I HAVE TO SLAM IT SO HARD I FEAR I MAY BREAK THE WINDOW. IT IS A TREMENDOUS SAFETY ISSUE. ALL THE DOORS WILL UNLOCK WHILE DRIVING BECAUSE THE SENSOR IS NOT REGISTERING. THIS IS MY SECOND TIME DEALING WITH THIS MATTER. THE FIRST TIME IT WAS COVERED UNDER WARRANTY...UGH! *TR
NHTSA ODI #10930327
28,000 miles · Dec 6, 2016
Structure
WHILE DRIVING ON THE CITY STREET, THE DRIVER DOOR AJAR WARNING IS DISPLAYED ON THE DIGITAL INSTRUMENT PANEL, ALONG WITH INSTRUCTIONS TO SHIFT THE VEHICLE INTO PARK AND THE DOME LIGHTS BEING TURNED ON. OPENING AND CLOSING THE DOOR WILL MAKE THE WARNING GO AWAY FOR A FEW MINUTES, BUT IT INVARIABLY RETURNS BEFORE MUCH TIME PASSES.…
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WHILE DRIVING ON THE CITY STREET, THE DRIVER DOOR AJAR WARNING IS DISPLAYED ON THE DIGITAL INSTRUMENT PANEL, ALONG WITH INSTRUCTIONS TO SHIFT THE VEHICLE INTO PARK AND THE DOME LIGHTS BEING TURNED ON. OPENING AND CLOSING THE DOOR WILL MAKE THE WARNING GO AWAY FOR A FEW MINUTES, BUT IT INVARIABLY RETURNS BEFORE MUCH TIME PASSES. THIS HAPPENS WHILE THE VEHICLE IS STATIONARY AS WELL. *TR
NHTSA ODI #10930186
33,000 miles · Nov 26, 2016
Electrical SystemStructure
DRIVER SIDE DOOR KEEPS ALARMING THAT IT IS NOT CLOSED EVEN IF DOOR IS CLOSED. I FEEL THIS IS A SAFETY ISSUE BECAUSE IT WON'T LOCK THE VEHICLE, THE INTERIOR LIGHTS REMAIN ON WHILE DRIVING AS WELL AS THE ALARM WHICH DISTRACTS THE DRIVER.
NHTSA ODI #10928054
Official recalls
2Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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