NHTSA owner reports · September 18, 2026 snapshot.
Service Brakes complaints
529 reportsClear category filterMileage unknown · May 16, 2016
Service Brakes
I WAS DRIVING DOWN THE STREET AND MY BRAKES FAILED. I HAD TO HIT THE CURB TO STOP THE VEHICLE. THIS IS TRULY A SAFETY ISSUED , I WAS TOLD MY BOOSTER FOR THE BRAKES FAILED AND IT WAS TOO NEW OF A VEHICLE TO HAVE THIS PROBLEM AND THAT IT NEEDED TO BE REPORTED AND ADDRESSED BY THE FORD COMPANY. THIS IS VERY DANGEROUS NO WARNING AT…
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I WAS DRIVING DOWN THE STREET AND MY BRAKES FAILED. I HAD TO HIT THE CURB TO STOP THE VEHICLE. THIS IS TRULY A SAFETY ISSUED , I WAS TOLD MY BOOSTER FOR THE BRAKES FAILED AND IT WAS TOO NEW OF A VEHICLE TO HAVE THIS PROBLEM AND THAT IT NEEDED TO BE REPORTED AND ADDRESSED BY THE FORD COMPANY. THIS IS VERY DANGEROUS NO WARNING AT ALL AND THIS REPAIR WAS VERY COSTLY.
NHTSA ODI #10865113
74,469 miles · May 3, 2016
Service Brakes
BRAKE EXTENDED WARRANTY 13N02: WARRANTY COVERS VEHICLES THROUGH BUILD DATE 3/2013 MY VEHICLE HAS BUILD DATE 7/2013 BUILT AT SAME PLANT LISTED IN WARRANTY EXTENSION 13N02. I EXPERIENCED SAME PROBLEM DESCRIBED IN 13N02.MY VEHICLE ISN'T COVERED. I'M SURE I AM NOT THE ONLY ONE. ITS THE BRAKES. SERIOUS SAFETY CONCERN. ALL VEHICLES W…
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BRAKE EXTENDED WARRANTY 13N02: WARRANTY COVERS VEHICLES THROUGH BUILD DATE 3/2013 MY VEHICLE HAS BUILD DATE 7/2013 BUILT AT SAME PLANT LISTED IN WARRANTY EXTENSION 13N02. I EXPERIENCED SAME PROBLEM DESCRIBED IN 13N02.MY VEHICLE ISN'T COVERED. I'M SURE I AM NOT THE ONLY ONE. ITS THE BRAKES. SERIOUS SAFETY CONCERN. ALL VEHICLES WITH THE BRAKE PROBLEM SHOULD BE COVERED.
NHTSA ODI #10862739
50,000 miles · Apr 9, 2016
Service BrakesUnknown Or Other
MY 2013 FORD EDGE DOOR AJAR LIGHT STAYS ON AND DINGS AT EVERY STOP SAYS DOOR IS OPEN AND ITS CLEARLY SHUT WILL NOT LOCK DO TO PROBLEM, ALSO POWER BOOSTER ON BRAKES ARE BAD AND ONLY FOUND OUT WHEN TRIEN TO STOP AND SCARES ME WHILE APPROACHING LIGHTS AND STOPS HARD TO PRESS. ONLY HAD A FEW MONTHS AND ITS NOT LOOKING GOOD
NHTSA ODI #10854573
60,000 miles · Mar 14, 2016
Service Brakes
THE PASSENGER SIDE INSIDE BRAKE PAD WAS WORN DOWN TO THE METAL. THE OUTSIDE OF THE PASSENGER BRAKE PAD AND THE DRIVER SIDE BRAKE PADS WERE ALMOST LIKE NEW. I'VE PAID OVER $300 IN PARTS AND LABOR TO HAVE ROTORS AND PADS REPLACED. THIS INCIDENT WILL MOST LIKELY HAPPEN AGAIN. THE VEHICLE IS NOT UNDER WARRANTY. THERE HAVE BEEN OTHE…
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THE PASSENGER SIDE INSIDE BRAKE PAD WAS WORN DOWN TO THE METAL. THE OUTSIDE OF THE PASSENGER BRAKE PAD AND THE DRIVER SIDE BRAKE PADS WERE ALMOST LIKE NEW. I'VE PAID OVER $300 IN PARTS AND LABOR TO HAVE ROTORS AND PADS REPLACED. THIS INCIDENT WILL MOST LIKELY HAPPEN AGAIN. THE VEHICLE IS NOT UNDER WARRANTY. THERE HAVE BEEN OTHERS WHO HAVE COMPLAINED ABOUT THE SAME ISSUE. THIS IS A SAFETY ISSUE, BUT I'M NOT SURE HOW MUCH OF A SAFETY ISSUE IT IS. HOPEFULLY NOTHING HAPPENS DURING OUR DAILY COMMUTE.
NHTSA ODI #10849642
57,000 miles · Dec 18, 2015
Service Brakes
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ABS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SERVICE TECHNICIAN INFORMED THE CONTACT THAT THE VEHICLE HAD A TECHNICAL SERVICE BULLETIN FOR THE ISSUE; HOWEVER DETAILS OF THE DIAGNOSIS COULD NOT B…
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TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ABS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SERVICE TECHNICIAN INFORMED THE CONTACT THAT THE VEHICLE HAD A TECHNICAL SERVICE BULLETIN FOR THE ISSUE; HOWEVER DETAILS OF THE DIAGNOSIS COULD NOT BE PROVIDED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED SHORTLY AFTER THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 57,000.
NHTSA ODI #10811077
40,000 miles · Jul 17, 2015
Service BrakesVehicle Speed Control
I WAS DRIVING MY 2013 FORD EDGE WHEN I WENT TO STOP AT A STOP SIGN AND THE BRAKE PEDAL WAS EXTREMELY HARD TO PUSH. THE CAR DID NOT WANT TO STOP, IT SLOWED BUT KEPT ROLLING FORWARD WHILE I WAS STOMPING ON THE BRAKES. IT DID IT AGAIN WHEN I WAS TRYING TO PARK AT A RESTAURANT, THE BRAKE PEDAL WAS STUCK AND I KEPT ROLLING FORWARD TI…
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I WAS DRIVING MY 2013 FORD EDGE WHEN I WENT TO STOP AT A STOP SIGN AND THE BRAKE PEDAL WAS EXTREMELY HARD TO PUSH. THE CAR DID NOT WANT TO STOP, IT SLOWED BUT KEPT ROLLING FORWARD WHILE I WAS STOMPING ON THE BRAKES. IT DID IT AGAIN WHEN I WAS TRYING TO PARK AT A RESTAURANT, THE BRAKE PEDAL WAS STUCK AND I KEPT ROLLING FORWARD TILL THE PEDAL GAVE AND SUNK TO THE FLOOR BOARD AND THE CAR FINALLY JERKED TO A STOP. AFTER THOSE 2 INCIDENTS MY HUSBAND DROVE IT TO THE FORD DEALERSHIP IN TOWN, WHILE HE WAS DRIVING IT HE ALMOST REAR ENDED THE VEHICLE IN FRONT OF HIM. THE DEALER TESTED THE BRAKE BOOSTER AND IT FAILED. THE DEALER REPLACED THE BRAKE BOOSTER. THERE WERE NO WARNING SIGNS THAT THE BRAKES WERE GOING BAD, ALL OF A SUDDEN I COULDN'T STOP MY CAR, I'M REALLY CORNERED THAT THIS COULD HAPPEN AGAIN AND THAT I MAY END UP IN AN ACCIDENT.
NHTSA ODI #10734840
17,000 miles · Jun 23, 2015
Service Brakes
WHEN SITTING AT TRAFFIC LIGHT, BRAKE PEDAL FALLS TO THE FLOOR, VEHICLE IS STILL STOPPED, BUT VERY UNNERVING FEELING. THEY REPLACED BRAKE BOOSTER, AND IT STILL HAPPENS, AND FORD DEALER SAYS THERE IS NO PROBLEM, THAT THIS IS NORMAL
NHTSA ODI #10726880
60,000 miles · Jun 12, 2015
Electrical SystemService Brakes
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHEN THE DOOR WAS CLOSED, THE PANEL LIGHT REMAINED ILLUMINATED AS IF THE DOOR WAS STILL OPEN AND THE CHIME SOUNDED CONSTANTLY. WHILE DRIVING APPROXIMATELY 45 MPH DOWNHILL, THE BRAKES FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE BRAKE BOOSTER F…
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TL* THE CONTACT OWNS A 2013 FORD EDGE. WHEN THE DOOR WAS CLOSED, THE PANEL LIGHT REMAINED ILLUMINATED AS IF THE DOOR WAS STILL OPEN AND THE CHIME SOUNDED CONSTANTLY. WHILE DRIVING APPROXIMATELY 45 MPH DOWNHILL, THE BRAKES FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE BRAKE BOOSTER FAILED. THE BRAKES WERE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
NHTSA ODI #10725003
53,000 miles · May 28, 2015
Service Brakes
WE GOT IN THE CAR TO LEAVE WORK AND, IN THE PARKING LOT, NOTICED THAT THE BRAKES HAD GONE COMPLETELY SOFT. THERE WAS A SLOW HISS WHEN PRESSURE WAS APPLIED. WE WERE ABLE TO DRIVE THE CAR TO A SHOP THE NEXT DAY BUT IT TOOK A LOT OF PRESSURE, PUTTING THE BRAKE PEDAL TO THE FLOOR TO GET THE CAR TO STOP. THIS CONDITION CAME ON SUD…
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WE GOT IN THE CAR TO LEAVE WORK AND, IN THE PARKING LOT, NOTICED THAT THE BRAKES HAD GONE COMPLETELY SOFT. THERE WAS A SLOW HISS WHEN PRESSURE WAS APPLIED. WE WERE ABLE TO DRIVE THE CAR TO A SHOP THE NEXT DAY BUT IT TOOK A LOT OF PRESSURE, PUTTING THE BRAKE PEDAL TO THE FLOOR TO GET THE CAR TO STOP. THIS CONDITION CAME ON SUDDENLY AND WITHOUT WARNING.
NHTSA ODI #10721848
58,308 miles · May 21, 2015
Service Brakes
THE BRAKE FLUID LINE ON THE REAR BRAKES WAS NOT ALLOWING BRAKE FLUID THROUGH THEREFORE CAUSING THE REAR BRAKE PADS TO CONTINUALLY STAY ENGAGED. THE OUTER RIM OF BOTH REAR ROTORS WAS COMPLETELY CHARRED AND BURNT RED ALONG WITH THE SURFACE OF THE ROTOR BEING COMPLETELY WORN AND GOUGED. I WAS TOLD BY THE REPAIR SHOP THAT I WAS LU…
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THE BRAKE FLUID LINE ON THE REAR BRAKES WAS NOT ALLOWING BRAKE FLUID THROUGH THEREFORE CAUSING THE REAR BRAKE PADS TO CONTINUALLY STAY ENGAGED. THE OUTER RIM OF BOTH REAR ROTORS WAS COMPLETELY CHARRED AND BURNT RED ALONG WITH THE SURFACE OF THE ROTOR BEING COMPLETELY WORN AND GOUGED. I WAS TOLD BY THE REPAIR SHOP THAT I WAS LUCKY THEY DID NOT START A FIRE FROM RUNNING SO HOT. THE REAR ROTORS, PADS AND BRAKE FLUID LINES ALL HAD TO BE REPLACED.
NHTSA ODI #10717805
Official recalls
2Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.