NHTSA owner reports · September 18, 2026 snapshot.
Service Brakes complaints
529 reportsClear category filter48,000 miles · Sep 20, 2016
Service Brakes
ON 9/19/2016, REPORTED PROBLEM OF UNABLE TO STOP WHEN APPLYING BRAKES. FIRST TIME HAPPENED WHEN EXITING PARKING LOT AND RAN STOP SIGN. SECOND TIME HAPPENED AS APPROACHED STOPLIGHT. LATER ON WIFE HAD SIMILAR PROBLEMS STOPPING FROM 35MPH AT STOP SIGN AND OTHER STOPLIGHTS. PROBLEM WAS LEAKING BRAKE BOOSTER COVERED UNDER EXTENDED WA…
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ON 9/19/2016, REPORTED PROBLEM OF UNABLE TO STOP WHEN APPLYING BRAKES. FIRST TIME HAPPENED WHEN EXITING PARKING LOT AND RAN STOP SIGN. SECOND TIME HAPPENED AS APPROACHED STOPLIGHT. LATER ON WIFE HAD SIMILAR PROBLEMS STOPPING FROM 35MPH AT STOP SIGN AND OTHER STOPLIGHTS. PROBLEM WAS LEAKING BRAKE BOOSTER COVERED UNDER EXTENDED WARRANTY RECALL #13N02. THIS RECALL WAS NOT PREVIOUSLY NOTED ON FORD.COM, BUT IT SHOWED UP TODAY, 9/20/2016.
NHTSA ODI #10908328
48,000 miles · Sep 16, 2016
Service Brakes
APPROACHED STOP SIGN, FROM PARKING LOT AT APPROX 8-10 MPH. APPLIED BRAKES, BUT THEY WENT SOFT AND ENTERED TWO LANE HIGHWAY APPROX. 2 FEET. DUMP TRUCK SWERVED TO MISS ME. CAUTIOUSLY DROVE HOME BUT AT FIRST STOPLIGHT I ENCOUNTERED, SAME THING HAPPENED, NEARLY RUNNING INTO CAR IN FRONT OF ME. WIFE LEFT THAT EVENING TO DELIVER MEAL …
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APPROACHED STOP SIGN, FROM PARKING LOT AT APPROX 8-10 MPH. APPLIED BRAKES, BUT THEY WENT SOFT AND ENTERED TWO LANE HIGHWAY APPROX. 2 FEET. DUMP TRUCK SWERVED TO MISS ME. CAUTIOUSLY DROVE HOME BUT AT FIRST STOPLIGHT I ENCOUNTERED, SAME THING HAPPENED, NEARLY RUNNING INTO CAR IN FRONT OF ME. WIFE LEFT THAT EVENING TO DELIVER MEAL TO MY ELDERLY MOTHER. SHE SAID THAT SAME THING HAPPENED TO HER AT ONE STOP SIGN AND TWO STOPLIGHTS. (CAR WAS IN MOTION DURING ALL INCIDENTS. MINE HAPPENED WHILE LEAVING A PARKING LOT AND ENTERING A TWO-LANE HIGHWAY. HERS HAPPENED ON TWO LANE ROAD NEAR HOME AND FOUR-LANE INTERSECTION ACROSS TOWN. THIS IS REALLY A SCARY SCENARIO. MADE APPOINTMENT TO TAKE CAR TO DEALER ON MONDAY SEPT. 19. 2016.
NHTSA ODI #10907306
53,000 miles · Sep 13, 2016
Service Brakes
WHILE DRIVING TO WORK ON 9/8/16 ON A MAIL THOROUGHFARE, I HAD TO HIT THE BRAKES HARD BECAUSE A VEHICLE PULLED OUT IT FRONT OF ME. SINCE THAT TIME THE BRAKE PEDAL HAS BEEN INCONSISTENT (FIRM/SOFT) AND WHEN IT GOES SOFT IT REQUIRES MORE STOPPING DISTANCE. IN ADDITION WHEN STOPPED AT A LIGHT OR STOP SIGN AND PRESSING DOWN ON THE BR…
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WHILE DRIVING TO WORK ON 9/8/16 ON A MAIL THOROUGHFARE, I HAD TO HIT THE BRAKES HARD BECAUSE A VEHICLE PULLED OUT IT FRONT OF ME. SINCE THAT TIME THE BRAKE PEDAL HAS BEEN INCONSISTENT (FIRM/SOFT) AND WHEN IT GOES SOFT IT REQUIRES MORE STOPPING DISTANCE. IN ADDITION WHEN STOPPED AT A LIGHT OR STOP SIGN AND PRESSING DOWN ON THE BRAKE PEDAL THERE IS A SQUEALING SOUND COMING FROM UNDER THE DASH/FIREWALL AREA. AFTER TAKING VEHICLE TO LOCAL MECHANIC IT WAS DETERMINED TO BE THE BRAKE BOOSTER/VACUUM PUMP ATTACHED TO THE MASTER CYLINDER THAT HAS FAILED.
NHTSA ODI #10906001
30,000 miles · Aug 9, 2016
Service Brakes
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE ATTEMPTING TO ENGAGE THE BRAKES, AN ABNORMAL SQUEAKING SOUND EMITTED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ROTORS WERE CRACKED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE REMEDY FAILED TO REPAIR THE ISSUE. THE MANUF…
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TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE ATTEMPTING TO ENGAGE THE BRAKES, AN ABNORMAL SQUEAKING SOUND EMITTED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ROTORS WERE CRACKED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE REMEDY FAILED TO REPAIR THE ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 30,000.
NHTSA ODI #10894445
Mileage unknown · Jul 1, 2016
Service Brakes
BRAKE BOOSTER - THERE IS A KNOWN PROBLEM WITH A DEFECTIVE PART (BRAKE BOOSTER) ON THE FORD EDGE AS IDENTIFIED BY FORD IN THE CUSTOMER SATISFACTION PROGRAM 13N02. DESPITE FORD'S KNOWLEDGE OF THE FAULTY/DEFECTIVE PART, THEY ONLY ISSUED A RECALL FOR VEHICLES BUILT AT THE OAKVILLE ASSEMBLY PLANT. MY CAR BEGAN TO FAIL ABOUT 2 …
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BRAKE BOOSTER - THERE IS A KNOWN PROBLEM WITH A DEFECTIVE PART (BRAKE BOOSTER) ON THE FORD EDGE AS IDENTIFIED BY FORD IN THE CUSTOMER SATISFACTION PROGRAM 13N02. DESPITE FORD'S KNOWLEDGE OF THE FAULTY/DEFECTIVE PART, THEY ONLY ISSUED A RECALL FOR VEHICLES BUILT AT THE OAKVILLE ASSEMBLY PLANT. MY CAR BEGAN TO FAIL ABOUT 2 WEEKS AGO AND I TOOK IT TO BE SERVICED. THE TECHNICIAN TOLD ME THERE WAS NOTHING WRONG WITH IT. THE SYMPTOMS WERE ENGINE LIGHT WAS ON AND THE CAR WAS SHUTTING DOWN WHEN STOPPED AT RED LIGHT OR STOP SIGNS. AFTER A WEEK OR SO MY BRAKES GAVE OUT SUDDENLY CAUSING ME TO VEER OFF THE ROAD TO AVOID HITTING A CAR. I TOOK IT BACK TO THE FORD SERVICE AREA AND WAS TOLD THAT THE BRAKE BOOSTER WAS BAD AND THAT WAS CAUSING THE BRAKE FAILURE AND THE ENGINE CUTTING OFF. FORD IS AWARE OF THE DANGEROUS BRAKE FAILURE CAUSED BY THE FAULTY/DEFECTIVE BRAKE BOOSTER, BUT REFUSES TO RECALL ALL VEHICLES THAT ARE HAVING THIS PROBLEM. THIS IS A ROAD HAZARD AND CONSUMER SAFETY ISSUE THAT CAUSES UNSAFE CONDITIONS THAT FORD NEEDS TO ACKNOWLEDGE ON ALL FORD EDGE VEHICLES AND NOT A SELECT FEW.
NHTSA ODI #10882168
54,000 miles · Jun 27, 2016
Service Brakes
I CURRENTLY OWN A 2013 FORD EDGE 2013 THAT IS EXPERIENCING BRAKE FAILURE. DURING BRAKING (WHILE IN MOTION, IN THE CITY, HIGHWAY, INTERSTATE, AND TURNING THE VEHICLE LOSES SIGNIFICANT BREAKING PERFORMANCE. WHEN PRESSING THE BRAKE TO STOP THE VEHICLE THE VEHICLE DOES NOT STOP AT TIMES AND THE BRAKE PEDAL HARDENS AND HISSES DURI…
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I CURRENTLY OWN A 2013 FORD EDGE 2013 THAT IS EXPERIENCING BRAKE FAILURE. DURING BRAKING (WHILE IN MOTION, IN THE CITY, HIGHWAY, INTERSTATE, AND TURNING THE VEHICLE LOSES SIGNIFICANT BREAKING PERFORMANCE. WHEN PRESSING THE BRAKE TO STOP THE VEHICLE THE VEHICLE DOES NOT STOP AT TIMES AND THE BRAKE PEDAL HARDENS AND HISSES DURING BREAKING. THIS BEGAN WEDNESDAY, JUNE 22, 2016. IN REVIEW FORD MOTOR COMPANY HAS A RECALL ON THE BRAKE BOOSTER FOR YEARS 2010-2013. WHEN CONTACTING FORD MOTOR COMPANY AND SPEAKING TO AARON EMPLOYEE NUMBER 62306, HE STATED THAT MY VEHICLE FELL A FEW MONTHS OUTSIDE OF THE COVERED VEHICLES. SPOKE TO JEREMY AT STIVERS FORD DEALERSHIP IN MONTGOMERY, AL. THEY WILL NOT REVIEW THE ISSUE UNLESS I PAY $ 99.95 DIAGNOSTIC TESTING AND THERE IS NO GUARANTEE THAT FORD NOR STIVER WILL RELIEVE THE FINANCIAL BURDEN OF THE REPAIRS NOR SUPPLY A LOANER FOR THE DURATION OF FIXING. AFTER SEVERAL ATTEMPTS TO GET HELP, INCLUDING CONTACTING THE SERVICE MANAGER OF STIVER'S FORD JEFF ANDERSON, THERE HAS BEEN NO URGENT MATTER TO FIX OR HELP WITH GETTING THIS RESOLVED. AS IT STANDS THIS VEHICLE IS SAFETY HAZARD AND IS LOSING ITS BRAKING PERFORMANCE WHICH WILL LEAD TO ROAD HAZARD OF POSSIBLE FATALITY. THIS IS ONLY MEANS OF TRANSPORTATION FOR MY FAMILY OF MYSELF (SINGLE MOTHER AND TWO SMALL CHILDREN).
NHTSA ODI #10876904
22,300 miles · Jun 7, 2016
Service Brakes
TAKATA RECALL WE BOUGHT THE 2013 FORD EDGE NEW AND WITHIN A WEEK STARTED TO HERE NOISE IN THE BRAKES , WE CALLED THE DEALER AN THEY SAID ITS PROBABLY BECAUSE THE CAR SITS GARAGE TOO MUCH. SO WE PUT MORE MILES ON THE CAR DROVE IT MORE NOW AT JUST OVER 22,000 MILES THE BRAKES STARTED GETTING REALLY NOISY AN BECAME A BUMPING SOUN…
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TAKATA RECALL WE BOUGHT THE 2013 FORD EDGE NEW AND WITHIN A WEEK STARTED TO HERE NOISE IN THE BRAKES , WE CALLED THE DEALER AN THEY SAID ITS PROBABLY BECAUSE THE CAR SITS GARAGE TOO MUCH. SO WE PUT MORE MILES ON THE CAR DROVE IT MORE NOW AT JUST OVER 22,000 MILES THE BRAKES STARTED GETTING REALLY NOISY AN BECAME A BUMPING SOUND YOU COULD HERE WHILE STARTING TO STEP UP THE SPEED . WE GOT SCARED TO DRIVE IT SO TOOK IT TO MY MECHANIC . THEY TOOK APART THE BRAKES AND THEY PADS AND ROTORS WERE ALL SHOT AND WILL COST ME OVER $500 TO FIX . WE CALLED THE DEARLER WHO SAID THAT IT IS OUT OF WARRENTEE.
NHTSA ODI #10873090
40,200 miles · May 26, 2016
EngineService BrakesSteering
I HAVE TWO MAJOR PROBLEMS AND SAFETY ISSUES WITH THIS CAR. FIRST IS THE POWER BOOSTER, WHICH IS COVERED UNDER EXTENDED WARRANTY. SYMPTOMS OF BOOSTER ISSUE ARE SPONGY BRAKES THAT THEN WENT HARD WITH LITTLE RESISTANCE ACCOMPANIED BY HISSING SOUND COMING FROM BRAKES. THE SECOND ISSUE IS A DEFECTIVE THROTTLE BODY. THREE TIMES I…
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I HAVE TWO MAJOR PROBLEMS AND SAFETY ISSUES WITH THIS CAR. FIRST IS THE POWER BOOSTER, WHICH IS COVERED UNDER EXTENDED WARRANTY. SYMPTOMS OF BOOSTER ISSUE ARE SPONGY BRAKES THAT THEN WENT HARD WITH LITTLE RESISTANCE ACCOMPANIED BY HISSING SOUND COMING FROM BRAKES. THE SECOND ISSUE IS A DEFECTIVE THROTTLE BODY. THREE TIMES IN AS MANY DAYS WHEN FOOD IS ON BRAKE, THE BRAKE PUSHES BACK ESSENTIALLY HAVING LOST POWER BRAKES AND REQUIRING BOTH FEET FIRMLY PRESSED ON BRAKE TO EVEN REMOTELY SLOW CAR DOWN, UNABLE TO COMPLETELY STOP VEHICLE, AT THE SAME TIME I LOSE POWER STEERING AND CANNOT CONTROL DIRECTION OF CAR, THE WARNING LIGHT "LOW OIL PRESSURE" ILLUMINATES ON THE DASH. THIS DOES NOT SEND CAR INTO SO CALLED "LIMP HOME" MODE IT RENDERS THE CAR ESSENTIALLY INOPERABLE. IF I TURN THE CAR OFF AND THEN BACK ON AGAIN IT RETURNS TO NORMAL DRIVING FUNCTION....UNTIL IT HAPPENS AGAIN. I'VE BEEN LUCKY THAT THIS HAPPENED BACKING OUT OF MY DRIVEWAY AND IN STRAIGHT LANE STOP AND GO TRAFFIC ON CITY STREETS. HAD THIS HAPPENED WHEN I WAS DRIVING ALONG A CURVY MOUNTAIN ROAD, ALONG THE COAST OR ON A LOS ANGELES FREEWAY MOVING 65 MPH..I DOUBT I WOULD HAVE BEEN SO LUCKY. I CANNOT BELIEVE THE THROTTLE ISSUE IN THE EDGE IS NOT COVERED UNDER THE EXTENDED WARRANTY GIVEN TO OTHER FORD MODEL CARS OR EVEN MORE THAT THIS ISN'T A SWEEPING SAFETY RECALL. I AM RISKING LIFE AND LIMB OF MYSELF AND MY TWO YOUNG CHILDREN DRIVING THIS CAR. THIS IS MY FIRST FORD AND WILL PROBABLY BE MY LAST. FORD SHOULD BE ASHAMED OF THEMSELVES.
NHTSA ODI #10871040
35,000 miles · May 23, 2016
Service Brakes
DANGEROUS AND FAULTY BRAKING SYSTEM. BRAKES SOMETIMES FEEL SPONGY AND TO THE FLOOR AND OTHER TIMES HARD LIKE A BRICK WITH VERY LITTLE GIVE AND THE CAR IS EXTREMELY DIFFICULT TO STOP AND IMPOSSIBLE TO BRAKE QUICKLY. THERE IS A HISSING SOUND PRESENT WHEN THE BRAKE PEDAL IS DEPRESSED. MOST CHALLENGING IN STOP AND GO TRAFFIC OR C…
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DANGEROUS AND FAULTY BRAKING SYSTEM. BRAKES SOMETIMES FEEL SPONGY AND TO THE FLOOR AND OTHER TIMES HARD LIKE A BRICK WITH VERY LITTLE GIVE AND THE CAR IS EXTREMELY DIFFICULT TO STOP AND IMPOSSIBLE TO BRAKE QUICKLY. THERE IS A HISSING SOUND PRESENT WHEN THE BRAKE PEDAL IS DEPRESSED. MOST CHALLENGING IN STOP AND GO TRAFFIC OR COMING OFF OF HIGH SPEEDS GOING DOWNHILL. TERRIFYING TO DRIVE ESPECIALLY WITH MY CHILDREN IN THE CAR.
NHTSA ODI #10870414
46,000 miles · May 18, 2016
Service Brakes
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE DRIVING 35 MPH AROUND A CURVE, THE BRAKES FAILED TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 46,00…
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TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE DRIVING 35 MPH AROUND A CURVE, THE BRAKES FAILED TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 46,000.
NHTSA ODI #10865677
Official recalls
2Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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