NHTSA owner reports · September 18, 2026 snapshot.
Service Brakes complaints
529 reportsClear category filter72,000 miles · May 21, 2018
Service Brakes
WHEN COMING TO A STOP LIGHT MY BREAKS BECAME SPONGY AND HISSING WHEN PRESSED AND IS HARD TO PUSH DOWN AS IF I HAD NO BREAKS AT ALL AND AIR WAS COMING OUT OF THEM. I WAS NOT PREPARED FOR THIS. I HAD MY KIDS IN THE CAR BUT LUCKILY I WAS GOING THE SPEED LIMIT AND WAS AWAY FROM ANY OTHER CARS. MY KIDS WERE IN THE CAR WITH ME SO IT A…
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WHEN COMING TO A STOP LIGHT MY BREAKS BECAME SPONGY AND HISSING WHEN PRESSED AND IS HARD TO PUSH DOWN AS IF I HAD NO BREAKS AT ALL AND AIR WAS COMING OUT OF THEM. I WAS NOT PREPARED FOR THIS. I HAD MY KIDS IN THE CAR BUT LUCKILY I WAS GOING THE SPEED LIMIT AND WAS AWAY FROM ANY OTHER CARS. MY KIDS WERE IN THE CAR WITH ME SO IT ADDED A LITTLE ANXIETY FOR ME. THIS HAPPENS NOW ALL THE TIME. I CALLED THE FORD DEALERSHIP THEY SAID IT SOUNDED LIKE THE BREAK BOOSTER THEY ASKED FOR MY VIN SINCE THE 2013'S HAVE BEEN RECALLED. HE CHECKED IT AND SAID YES YOURS WAS RECALLED SO WE MADE THE APPOINTMENT. I DROPPED IT OFF THEN AN HOUR LATER THEY CALLED ME BACK AND SAID I AM SORRY BUT THEY HAVE NOT RECALLED THE FORD EDGE WITH MY VIN AS OF YET JUST THE VINS BEFORE MINE AND I WOULD HAVE TO PAY TO HAVE IT FIXED AND TO COME PICK IT UP WHICH I DID SINCE THAT DIDN'T SEEM OK TO ME? HOW DOES THAT HAPPEN ITS THE SAME PROBLEM. THIS IS UNSAFE AND DEFINITELY A BIG PROBLEM THE FORD DEALERSHIPS ARE SEEING. THE FORD MANUFACTURE KNOWS OF THIS ISSUE SO I AM NOT SURE WHY THEY ARE NOT TAKING OWNERSHIP AND FIXING ALL THE CARS.
NHTSA ODI #11096997
Mileage unknown · May 15, 2018
Service Brakes
A LOUD GRINDING NOISE WHEN I BRAKE. SOUNDS LIKE IT'S COMING FROM THE REAR OF THE VEHICLE. IT IT INTERMITTENT SO WHEN I TOOK IT TO THE DEALER THEY COULD NOT REPLICATE THE NOISE.
NHTSA ODI #11093929
62,000 miles · May 10, 2018
Latches/locks/linkagesService Brakes
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE TRAVELING AT HIGH SPEEDS, THE BRAKES SEIZED AND THE VEHICLE MADE AN ABNORMAL SOUND WHEN ACCELERATING. THE FAILURE OCCURRED WITHOUT WARNING. IN ADDITION, THE DOOR AJAR WARNING INDICATOR ILLUMINATED EVEN WHEN ALL THE DOORS WERE CLOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE …
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TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE TRAVELING AT HIGH SPEEDS, THE BRAKES SEIZED AND THE VEHICLE MADE AN ABNORMAL SOUND WHEN ACCELERATING. THE FAILURE OCCURRED WITHOUT WARNING. IN ADDITION, THE DOOR AJAR WARNING INDICATOR ILLUMINATED EVEN WHEN ALL THE DOORS WERE CLOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 62,000.
NHTSA ODI #11092873
125,000 miles · Apr 9, 2018
Service Brakes
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE DRIVING APPROXIMATELY 40 MPH, THE BRAKE BOOSTER POWER SEIZED AND THE DRIVER WAS UNABLE TO STOP THE VEHICLE IMMEDIATELY. THE CONTACT TOOK THE VEHICLE TO DENTON FORD (LOCATED AT 1207 DOUBLE HILLS RD, DENTON, MD 21629, 877-861-7041) WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO…
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TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE DRIVING APPROXIMATELY 40 MPH, THE BRAKE BOOSTER POWER SEIZED AND THE DRIVER WAS UNABLE TO STOP THE VEHICLE IMMEDIATELY. THE CONTACT TOOK THE VEHICLE TO DENTON FORD (LOCATED AT 1207 DOUBLE HILLS RD, DENTON, MD 21629, 877-861-7041) WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE TECHNICIAN STATED THAT THE BRAKE BOOSTER WAS OUT OF WARRANTY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT NOTHING COULD BE DONE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000. *TT *TR
NHTSA ODI #11084064
16 miles · Apr 9, 2018
Service Brakes
WHILE PUTTING ON THE BRAKES AND TURNING, THE BRAKE PEDAL WENT ALL THE WAY DOWN AND STAYED LIKE THIS FOR QUITE SOME TIME. IT STILL BRAKES BUT IT PULLS TO THE RIGHT WHEN DONE SO. IT IS VERY ANNOYING, BUT IT IS A SAFETY HAZARD. I HEARD THERE WAS A RECALL ON THIS ACTION BUT WHEN I TOOK IT TO THE DEALER THEY SAID IT WAS NOT COVERED. …
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WHILE PUTTING ON THE BRAKES AND TURNING, THE BRAKE PEDAL WENT ALL THE WAY DOWN AND STAYED LIKE THIS FOR QUITE SOME TIME. IT STILL BRAKES BUT IT PULLS TO THE RIGHT WHEN DONE SO. IT IS VERY ANNOYING, BUT IT IS A SAFETY HAZARD. I HEARD THERE WAS A RECALL ON THIS ACTION BUT WHEN I TOOK IT TO THE DEALER THEY SAID IT WAS NOT COVERED. THIS IS DEFINITELY A FACTORY DEFECT AND I WOULD HATE TO GET IN A COURT ACTION WITH FORD IF ANYTHING HAPPENS. THIS MYSTERY HAPPENED TWICE SO FAR.
NHTSA ODI #11083952
59,600 miles · Mar 22, 2018
EngineService Brakes
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE DEPRESSING THE BRAKE PEDAL, AN AIRY HISSING NOISE WAS PRESENT AND THE BRAKE PEDAL EXTENDED TO THE FLOORBOARD. ON ONE OCCASION, THE ENGINE STALLED AND A MESSAGE DISPLAYED, INDICATING THAT NOT ENOUGH AIR HAD ENTERED THE ENGINE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. AN UNKNOWN DEALE…
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TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE DEPRESSING THE BRAKE PEDAL, AN AIRY HISSING NOISE WAS PRESENT AND THE BRAKE PEDAL EXTENDED TO THE FLOORBOARD. ON ONE OCCASION, THE ENGINE STALLED AND A MESSAGE DISPLAYED, INDICATING THAT NOT ENOUGH AIR HAD ENTERED THE ENGINE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. AN UNKNOWN DEALER WAS NOTIFIED AND DID NOT ASSIST. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 59,600. *TT THE CONSUMER STATED THE VEHICLE WAS REPAIRED. *JS
NHTSA ODI #11080935
70,000 miles · Mar 22, 2018
Service Brakes
DRIVING IN THE CITY, PRESSED ON THE BRAKES TO STOP AT A LIGHT BUT THE PEDAL WAS SOFT, HAD TO PUSH PEDAL ALL OF THE WAY TO THE FLOOR IN ORDER TO STOP. VERY SCARY, FORTUNATELY I WAS NEAR MY HOME, PEDAL REMAINS VERY SOFT.
NHTSA ODI #11080867
10,000 miles · Mar 13, 2018
Service Brakes
BRAKE BOOSTER FAILURE. HARD TO STOP, HISSING NOISE, HARD TO BACK UP, AT IDLE WHEN AT STOP LIGHT CAR CUTS OFF, IF AT STOP SIGN FOR TOO LONG WITH FOOT ON BREAKS CAR SHAKES THEN CUTS OFF, CAN'T MAKE SUDDEN BRAKE OR CAR JERK AND THEN IS HARD TO STOP, AIR PRESSURE NOISE WHEN APPLYING BREAKS. WHEN DRIVING AT SPEED WHILE TURNING AND T…
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BRAKE BOOSTER FAILURE. HARD TO STOP, HISSING NOISE, HARD TO BACK UP, AT IDLE WHEN AT STOP LIGHT CAR CUTS OFF, IF AT STOP SIGN FOR TOO LONG WITH FOOT ON BREAKS CAR SHAKES THEN CUTS OFF, CAN'T MAKE SUDDEN BRAKE OR CAR JERK AND THEN IS HARD TO STOP, AIR PRESSURE NOISE WHEN APPLYING BREAKS. WHEN DRIVING AT SPEED WHILE TURNING AND TRYING TO BREAK TO SLOW DOWN, CAR WON'T SLOW DOWN. BREAK PEDDLE EXTREMELY HARD WHEN BREAKING.
NHTSA ODI #11079022
100,000 miles · Feb 23, 2018
Power TrainService BrakesVehicle Speed Control
WHEN I GO TO PUT MY CAR I PARK AND TAKE MY FOOT OFF THE BREAK THE CAR WILL ROLL FORWARD SEVERAL FEET OR IF I AM ON A HILL IT WILL ROLL BACKWARD SEVERAL FEET. WHEN I AM DRIVING ON THE HIGHWAY THE CAR WILL JUST STOP ACCELERATING AT 80MPH. ON SEVERAL OCCASIONS I WAS TRYING TO GET AROUND A TRUCK AND THE CAR JUST STOPPED ACCELERA…
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WHEN I GO TO PUT MY CAR I PARK AND TAKE MY FOOT OFF THE BREAK THE CAR WILL ROLL FORWARD SEVERAL FEET OR IF I AM ON A HILL IT WILL ROLL BACKWARD SEVERAL FEET. WHEN I AM DRIVING ON THE HIGHWAY THE CAR WILL JUST STOP ACCELERATING AT 80MPH. ON SEVERAL OCCASIONS I WAS TRYING TO GET AROUND A TRUCK AND THE CAR JUST STOPPED ACCELERATING ALMOST CAUSING AN ACCIDENT.
NHTSA ODI #11074419
150,000 miles · Dec 20, 2017
Service Brakes
THE BREAKS GO OUT THEY GET SPONGY OR NO POWER THIS ISSUES STARTS AND STOPS I NEVER KNOW WHEN ITS GOING TO HAPPEN THIS HAS BEEN GOING ON FOR 3 MONTHS NOW ALSO THE CAR SMELL LIKE EGGS FROM TIME TO TIME
NHTSA ODI #11055759
Official recalls
2Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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