NHTSA owner reports · September 18, 2026 snapshot.
Service Brakes complaints
529 reportsClear category filter70,000 miles · Jan 17, 2019
Service Brakes
BRAKE BOOSTER FOR THIS VEHICLE NEEDED REPAIR BASED ON SYMPTOMS MATCHING FSP 13N02, AND THE REPAIR WAS ALSO AN EXACT MATCH. EXTENDED WARRANTY COVERAGE IS PROVIDED BY FORD FOR FSP 13N02 BASED ON A DATE RANGE, BUT FORD REFUSED TO ACKNOWLEDGE THAT THE CONDITION APPLIED TO THIS VEHICLE AND WOULD NOT COVER THE REPAIR. I HAD THIS VEHIC…
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BRAKE BOOSTER FOR THIS VEHICLE NEEDED REPAIR BASED ON SYMPTOMS MATCHING FSP 13N02, AND THE REPAIR WAS ALSO AN EXACT MATCH. EXTENDED WARRANTY COVERAGE IS PROVIDED BY FORD FOR FSP 13N02 BASED ON A DATE RANGE, BUT FORD REFUSED TO ACKNOWLEDGE THAT THE CONDITION APPLIED TO THIS VEHICLE AND WOULD NOT COVER THE REPAIR. I HAD THIS VEHICLE REPAIRED AT ANOTHER SHOP (NOT FORD), AND THIS SHOP SAID IT SHOULD HAVE BEEN COVERED.
NHTSA ODI #11170498
110,000 miles · Jan 15, 2019
Service Brakes
BRAKE PEDAL TRAVELS ALL THE WAY TO THE FLOOR DURING SUDDEN STOP SITUATIONS AND DOES NOT GO BACK TO NORMAL. WILL SELF CORRECT AFTER VEHICLE SITS FOR A FEW HOURS. AFTER MUTIPLE OCCURRENCES AND ATTEMPTED REPAIRS TRACTION CONTROL AND ABS LIGHTS ILLUMINATED. THIS HELPED THE FORD DEALER DETERMINE THE DEFECTIVE PARTS. THIS VEHICLE HAS …
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BRAKE PEDAL TRAVELS ALL THE WAY TO THE FLOOR DURING SUDDEN STOP SITUATIONS AND DOES NOT GO BACK TO NORMAL. WILL SELF CORRECT AFTER VEHICLE SITS FOR A FEW HOURS. AFTER MUTIPLE OCCURRENCES AND ATTEMPTED REPAIRS TRACTION CONTROL AND ABS LIGHTS ILLUMINATED. THIS HELPED THE FORD DEALER DETERMINE THE DEFECTIVE PARTS. THIS VEHICLE HAS BEEN AT THE DEALER SINCE 11/9/18 AND THERE ARE STILL NO FORD FACTORY PARTS AVAILABLE. I WAS NUMBER 208 OUT OF 228 ON THE BACK ORDER LIST. AN AFTERMARKET PARTS WAS INSTALLED WITH OUT MY KNOWLEDGE OR AUTHORIZATION AND FORD WILL NOT PROVIDE ANY WARRANTY FOR THIS PART. I BELIEVE THIS IS A SAFETY CONCERN THAT SHOULD BE LOOKED INTO.
NHTSA ODI #11170099
73,000 miles · Jan 14, 2019
Service Brakes
WHEN PRESSING ON THE BREAK PEDAL, HISSING AND SQUEALING NOISE OCCURS. SOMETIMES WHEN PRESSING ON BREAK PEDAL, HARD STOP OCCURS RATHER THAN GRADUAL SLOWING. HISSING AND SQUEALING OCCURS WHEN THE VEHICLE IS BOTH STOPPED AND MOVING. HARD STOP OCCURS WHEN COASTING/BREAKING SLOWLY, HISS, THEN A JERK/HARD STOP OCCURS SUDDENLY WHILE DR…
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WHEN PRESSING ON THE BREAK PEDAL, HISSING AND SQUEALING NOISE OCCURS. SOMETIMES WHEN PRESSING ON BREAK PEDAL, HARD STOP OCCURS RATHER THAN GRADUAL SLOWING. HISSING AND SQUEALING OCCURS WHEN THE VEHICLE IS BOTH STOPPED AND MOVING. HARD STOP OCCURS WHEN COASTING/BREAKING SLOWLY, HISS, THEN A JERK/HARD STOP OCCURS SUDDENLY WHILE DRIVING. THIS HAPPENS ON CITY STREET AND HIGHWAY. THIS HAS BEEN ONGOING FOR SEVERAL MONTHS.
NHTSA ODI #11170033
260,007 miles · Jan 10, 2019
Service BrakesVisibility/wiper
NO SET TIME THE BRAKES FAILS. GOES TO THE FLOOR INSTEAD OF STOPPING AND IT DOESN'T MATTER WHAT RATE OF SPEED YOU'RE TRAVELING. EVEN AFTER THINKING FORD FIXED IT I ALMOST GOT INTO AN ACCIDENT BECAUSE THE BRAKES FAILED. FORD FIXED IT BY DOING A FLUSH, COST CHARGED ME A LOT OF MONEY FOR NOTHING OR THEY DON'T KNOW WHAT THEY'RE DOING…
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NO SET TIME THE BRAKES FAILS. GOES TO THE FLOOR INSTEAD OF STOPPING AND IT DOESN'T MATTER WHAT RATE OF SPEED YOU'RE TRAVELING. EVEN AFTER THINKING FORD FIXED IT I ALMOST GOT INTO AN ACCIDENT BECAUSE THE BRAKES FAILED. FORD FIXED IT BY DOING A FLUSH, COST CHARGED ME A LOT OF MONEY FOR NOTHING OR THEY DON'T KNOW WHAT THEY'RE DOING.
NHTSA ODI #11166337
73,584 miles · Jan 2, 2019
Service Brakes
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT HEARD AN ABNORMAL NOISE WHEN THE BRAKE PEDAL WAS DEPRESSED. AN INDEPENDENT MECHANIC STATED THAT THE VEHCLE EXHIBITED THE SAME FAILURE RELATED TO CUSTOMER SATISFACTION PROGRAM NUMBER: 13N02 (EXTENDED WARRANTY COVERAGE ON THE BRAKE BOOSTER). THE MANUFACTURER INDICATED THAT THE VEH…
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TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT HEARD AN ABNORMAL NOISE WHEN THE BRAKE PEDAL WAS DEPRESSED. AN INDEPENDENT MECHANIC STATED THAT THE VEHCLE EXHIBITED THE SAME FAILURE RELATED TO CUSTOMER SATISFACTION PROGRAM NUMBER: 13N02 (EXTENDED WARRANTY COVERAGE ON THE BRAKE BOOSTER). THE MANUFACTURER INDICATED THAT THE VEHICLE WAS EXCLUDED FROM THE SERVICE CAMPAIGN AND PROVIDED NO REMEDY. THE INDEPENDENT MECHANIC DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 73,584.
NHTSA ODI #11164566
127,100 miles · Dec 31, 2018
Service Brakes
WHEN I HIT THE BRAKE HARD OR BRAKE OVER A BUMPY ROAD THE BRAKE PEDAL GOES TO THE FLOOR AND SQUEAKING NOISE CAN BE HEARD. I TOOK THE CAR TO THE FORD DEALERSHIP FOR TESTING AND REPAIR AND THEY SAID THE PROBLEM IS SO COMMON THAT THE PART IS NOT AVAILABLE AND ON BACK ORDER. WHILE THE CAR EVENTUALLY STOPS, IT IS A HAZARD BECAUSE IF …
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WHEN I HIT THE BRAKE HARD OR BRAKE OVER A BUMPY ROAD THE BRAKE PEDAL GOES TO THE FLOOR AND SQUEAKING NOISE CAN BE HEARD. I TOOK THE CAR TO THE FORD DEALERSHIP FOR TESTING AND REPAIR AND THEY SAID THE PROBLEM IS SO COMMON THAT THE PART IS NOT AVAILABLE AND ON BACK ORDER. WHILE THE CAR EVENTUALLY STOPS, IT IS A HAZARD BECAUSE IF IT FAILS YOU HAVE TO AVOID REAR ENDING A CAR IN FRONT OF YOU THAT IS STOPPED. THIS SOMETIMES RESULTS IN SWERVING OFF THE ROAD TO AVOID HITTING THAT PERSON. THIS IS A MANUFACTURER FLAW.
NHTSA ODI #11164284
92,000 miles · Dec 28, 2018
Service Brakes
BRAKE BOOSTER/DIAPHRAGM ISSUE, KNOWN ISSUE IN OTHER EDGE MODELS. HISSING NOISE WHEN APPLYING THE BRAKES, SPONGY BRAKE FEEL TURNING TO EXCESSIVE FOOT PRESSURE NEEDED TO STOP THE CAR AND, AFTER STOPPING, BRAKE PEDAL CAN BE PUSHED TO THE FLOOR. THIS ISSUE FIRST OCCURRED DURING CITY DRIVING AND PROGRESSIVELY GOT WORSE.
NHTSA ODI #11163815
84,189 miles · Dec 27, 2018
Service Brakes
WHILE DRIVING MY 2013 FORD EDGE THE BRAKE SYSTEM ON MY VEHICLE BEGAN TO FAIL ON THE HIGHWAY. WHEN APPLYING PRESSURE ON THE BRAKE PEDAL THE BRAKES BECAME VERY HARD, THE BRAKE PEDAL WAS DEPRESSED TO THE FLOOR BUT THE CAR WAS STILL MOVING FORWARD. THERE WAS ALSO A HISSING SOUND COMING FROM THE BRAKE PEDAL. I WAS STOPPED AT A RED …
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WHILE DRIVING MY 2013 FORD EDGE THE BRAKE SYSTEM ON MY VEHICLE BEGAN TO FAIL ON THE HIGHWAY. WHEN APPLYING PRESSURE ON THE BRAKE PEDAL THE BRAKES BECAME VERY HARD, THE BRAKE PEDAL WAS DEPRESSED TO THE FLOOR BUT THE CAR WAS STILL MOVING FORWARD. THERE WAS ALSO A HISSING SOUND COMING FROM THE BRAKE PEDAL. I WAS STOPPED AT A RED LIGHT, THE SEAT WARMER FOR THE DRIVER SEAT WAS ON, AND THE CAR LUNGED FORWARD AND THEN THE ENGINE SHUT OFF AUTOMATICALLY. THE ENGINE LIGHT CAME ON AND INDICATED LOW OIL AND TO PLACE THE CAR IN PARK. I PLACED THE CAR IN PARK, TURNED OFF THE KEY IN THE IGNITION. I THEN TURNED THE CAR BACK ON AND THE WARNING LIGHT WAS OFF ALONG WITH THE SEAT WARMER. I HAVE TO BELIEVE THIS WAS RELATED TO THE BRAKING ISSUE CREATING A POSSIBLE VACUUM LOSS THROUGH THE FAILED BRAKE BOOSTER SYSTEM AND INCREASING THE RPM'S. THE BRAKE BOOSTER SYSTEM IN MY CAR WAS REPAIRED (84,189 MILES) AT TIRES PLUS AT A COST OF $700 AND THE LOSS OF MY VEHICLE FOR TWO DAYS. THE SERVICE ADVISOR AT TIRES PLUS CALLED A LOCAL FORD DEALER SERVICE ADVISOR AND AFTER PROVIDING THE VIN# FOR MY CAR WAS ADVISED IT WAS NOT COVERED ALTHOUGH THIS IS A KNOW ISSUE AND A TECHNICAL SERVICE BULLETIN / CSPN1302 HAS BEEN ISSUED AND AMENDED WITH SUPPLEMENT #1. FORD MOTOR COMPANY NEEDS TO ADDRESS THIS BY EITHER INCLUDING/EXTENDING THE CURRENT CSP 13N02 OR A RECALL TO REIMBURSE AUTO OWNERS THAT ARE DEALING WITH THE FAILING BRAKE BOOSTERS. THIS IS A SAFETY ISSUE THAT IS NOT GOING AWAY.
NHTSA ODI #11163685
51,000 miles · Dec 26, 2018
Service Brakes
WHILE APPROACHING STOP LIGHT, BRAKES WERE EXTREMELY STIFF. WOULD NOT STOP. EXCESSIVE PRESSURE WAS NECESSARY TO STOP THE VEHICLE, AT WHICH TIME THE FRONT BRAKES LOCKED UP. INDEPENDENT AUTO SHOP INDICATED BACK BRAKES ARE NOT ENGAGING AND DO NOT WORK. FULL BRAKE JOB WAS COMPLETED AND WORKED FOR 3 WEEKS BEFORE REPEAT OF SAME PRO…
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WHILE APPROACHING STOP LIGHT, BRAKES WERE EXTREMELY STIFF. WOULD NOT STOP. EXCESSIVE PRESSURE WAS NECESSARY TO STOP THE VEHICLE, AT WHICH TIME THE FRONT BRAKES LOCKED UP. INDEPENDENT AUTO SHOP INDICATED BACK BRAKES ARE NOT ENGAGING AND DO NOT WORK. FULL BRAKE JOB WAS COMPLETED AND WORKED FOR 3 WEEKS BEFORE REPEAT OF SAME PROBLEM. FAILURE MILEAGE 1ST TIME 51,000; 2ND TIME AT 51,500.
NHTSA ODI #11163497
Mileage unknown · Dec 7, 2018
Service Brakes
2013 FORD EDGE. CONSUMER WRITES IN REGARDS TO CUSTOMER SATISFACTION SAFETY PROGRAM 13N02. *LD THE CONSUMER STATED THE VEHICLE WAS NOT INCLUDED IN THE BRAKE BOOSTER CUSTOMER SATISFACTION SAFETY PROGRAM DUE TO THE MANUFACTURER'S DATE. *JS
NHTSA ODI #11156270
Official recalls
2Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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