NHTSA owner reports · September 18, 2026 snapshot.
Service Brakes complaints
529 reportsClear category filter100,000 miles · Aug 12, 2020
Service Brakes
UPON APPLYING BRAKES, THERE WAS A HISSING NOISE. WHEN PUTTING VEHICLE INTO PARK, THERE IS A HIGH PITCHED WHINE. WHEN DRIVING, SOMETIMES THE VEHICLE STOPS NORMALLY, SOMETIMES THE BRAKE PEDAL FEELS SPONGY, SOMETIMES I HAD TO STAND ON THE BRAKES AND HOPE IT WOULD STOP. SEVERAL TIMES, I THOUGHT IT WAS NOT GOING TO STOP. I HAVE R…
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UPON APPLYING BRAKES, THERE WAS A HISSING NOISE. WHEN PUTTING VEHICLE INTO PARK, THERE IS A HIGH PITCHED WHINE. WHEN DRIVING, SOMETIMES THE VEHICLE STOPS NORMALLY, SOMETIMES THE BRAKE PEDAL FEELS SPONGY, SOMETIMES I HAD TO STAND ON THE BRAKES AND HOPE IT WOULD STOP. SEVERAL TIMES, I THOUGHT IT WAS NOT GOING TO STOP. I HAVE READ THAT THIS VEHICLE MAKE HAS EXPERIENCED MULTIPLE YEARS OF MANUFACTURING WITH THE SAME PROBLEM: FAULTY BRAKE BOOSTER. THERE HAVE BEEN RECALLS FOR THE SAME VEHICLE MAKE FOR MULTIPLE YEARS. I CONTACTED THE FORD MOTOR COMPANY'S CUSTOMER SERVICE ON MULTIPLE DAYS ONLY TO BE TOLD THAT THERE IS NO RECALL AVAILABLE FOR MY VIN NUMBER. THERE IS A NOTICEABLE PATTERN HERE, ONE THAT CAN BE TRACED TO THE USE OF FAULTY BRAKE BOOSTERS. SOMEONE COULD DIE AS A RESULT. PLEASE HELP ME FIX THIS CONTINUING PROBLEM.
NHTSA ODI #11348907
69,000 miles · Jul 31, 2020
Service Brakes
ON THREE OCCASIONS, THE BRAKE PEDAL HAS TO BE PUSHED ALL THE WAY TO THE FLOOR MAKING IIT UNSAFE TO TRY TO STOP. ON JULY 29, 2020, THIS HAPPENED AND THE BRAKES HAD TO BE PUSHED ALL THE WAY TO THE FLOOR AND WOULD NOT GO BACK TO NORMAL. IT IS NOW IN THE SHOP.
NHTSA ODI #11342507
76,542 miles · Jul 30, 2020
Service Brakes
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING 5 MPH, EXCESSIVE FORCE WAS NEEDED TO DEPRESS THE BRAKE PEDAL. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE DRIVER CONTINUED TO DRIVE TO HER DESTINATION. THE VEHICLE WAS TAKEN TO COUGHLIN FORD OF PATASKALA LOCATED AT 9800 WORTHIN…
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TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING 5 MPH, EXCESSIVE FORCE WAS NEEDED TO DEPRESS THE BRAKE PEDAL. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE DRIVER CONTINUED TO DRIVE TO HER DESTINATION. THE VEHICLE WAS TAKEN TO COUGHLIN FORD OF PATASKALA LOCATED AT 9800 WORTHINGTON RD, PATASKALA, OH 43062, (800) 920-3914, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 76,542.*DT*JB
NHTSA ODI #11342349
90,000 miles · Jul 30, 2020
Service Brakes
ON MULTIPLE OCCASIONS AND VARIOUS SPEEDS, ON FREEWAY AND SIDE ROADS ETC, THE BRAKE PEDAL WAS HARD AND IT WAS DIFFICULT TO STOP THE VEHICLE SAFELY. THE BRAKE BOOSTER WAS DIAGNOSED BY A CERTIFIED TECHNICIAN THAT IS A FAMILY MEMBER. THE DEALER INDICATED THERE IS NO RECALL FOR THIS ISSUE AND THE VEHICLE HAS 90K ON THE ODOMETER,
NHTSA ODI #11342188
101,000 miles · Jul 28, 2020
Service Brakes
MY BRAKES AREN'T WORKING PROPERLY. VERY DANGEROUS. I'M TOLD IT'S A BRAKE BOOSTER, SOME 2013 FORD EDGE HAVE BEEN RECALLED BUT NOT MINE! THE BRAKES FEEL VERY SQUISHY AND WILL NOT STOP CAR QUICKLY, ESPECIALLY GOING DOWNHILL. I'M VERY AFRAID TO DRIVE IT. MY CAR IS STILL UNDER 150,000 MILES AND 10 YEARS. OTHER 2013 EDGES ARE BEING CO…
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MY BRAKES AREN'T WORKING PROPERLY. VERY DANGEROUS. I'M TOLD IT'S A BRAKE BOOSTER, SOME 2013 FORD EDGE HAVE BEEN RECALLED BUT NOT MINE! THE BRAKES FEEL VERY SQUISHY AND WILL NOT STOP CAR QUICKLY, ESPECIALLY GOING DOWNHILL. I'M VERY AFRAID TO DRIVE IT. MY CAR IS STILL UNDER 150,000 MILES AND 10 YEARS. OTHER 2013 EDGES ARE BEING COVERED UNDER EXTENDED WARRANTY AND CSP 13 N02, BUT NOT MINE.
NHTSA ODI #11341834
101,000 miles · Jul 27, 2020
Service Brakes
I WAS COMING TO A STOP LIGHT ON CITY STREET AFTER GOING APPROX 35 MPH AND WHEN I PUSHED ON THE BRAKES, MY FOOT WENT TO THE FLOOR WITHOUT THE BRAKES WORKING. THIS HAPPENED A COUPLE OF TIMES IN QUICK SUCCESSION. THEN ON 3RD ATTEMPT, THE BRAKES WORKED. THIS HAS HAPPENED TO ME 3 TIMES IN PAST 6 MONTHS.
NHTSA ODI #11341629
100,100 miles · Jul 17, 2020
Service Brakes
BRAKE PADS HAD BEEN CHANGED 8/19. BEGINNING 7/20, CONSIDERABLE EFFORT WAS NEEDED TO ENGAGE THE BRAKES. THE PEDAL WOULD BE NEARLY TO THE FLOOR BEFORE FULLY ENGAGING. WITH THE CAR IN MOTION, WE WERE CONCERNED THAT WE WOULDN'T STOP IN TIME.. THE CAR WAS TAKEN TO OUR AUTO SHOP WHERE THE MECHANIC DISCOVERED THERE WAS A PROBLEM WI…
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BRAKE PADS HAD BEEN CHANGED 8/19. BEGINNING 7/20, CONSIDERABLE EFFORT WAS NEEDED TO ENGAGE THE BRAKES. THE PEDAL WOULD BE NEARLY TO THE FLOOR BEFORE FULLY ENGAGING. WITH THE CAR IN MOTION, WE WERE CONCERNED THAT WE WOULDN'T STOP IN TIME.. THE CAR WAS TAKEN TO OUR AUTO SHOP WHERE THE MECHANIC DISCOVERED THERE WAS A PROBLEM WITH THE BRAKE BOOSTER. HE MENTIONED THAT OURS WAS THE THIRD EDGE HE HAS WORKED ON WITH THIS SAME PROBLEM.
NHTSA ODI #11340026
101,000 miles · Jun 30, 2020
Service Brakes
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD WITHOUT WARNING. THE VEHICLE WAS TOWED THE GOSCH FORD HEMET LOCATED AT 150 CARRIAGE CIR, HEMET, CA 92545, WHERE A DIAGNOSTIC TEST WAS RECOMMENDED. THE TECHNICIAN STATED TH…
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TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD WITHOUT WARNING. THE VEHICLE WAS TOWED THE GOSCH FORD HEMET LOCATED AT 150 CARRIAGE CIR, HEMET, CA 92545, WHERE A DIAGNOSTIC TEST WAS RECOMMENDED. THE TECHNICIAN STATED THAT SHOULD THE FAILURE BE CAUSED BY THE BRAKE BOOSTER; THE VEHICLE WOULD BE REPAIRED FREE OF CHARGE SINCE THE BRAKE BOOSTER WAS RECENTLY REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 101,000.
NHTSA ODI #11331782
51,000 miles · Jun 18, 2020
Service Brakes
I WAS DRIVING MY 2013 FORD EDGE AND CAME TO A STOP SIGN (ON A CITY STREET). THE BRAKES STOPPED BUT THE BREAK PEDAL FELT "SPONGY". THE BREAK PEDAL CONTINUE TO GO DOWN AND I HEARD A NOISE. WITH THE BREAK PEDAL STILL DOWN MY CAR STARTED ROLLING. I DROVE STRAIGHT TO MY MECHANIC. HE SAID IT WAS A BREAK BOOSTER PROBLEM. HE PRINTED…
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I WAS DRIVING MY 2013 FORD EDGE AND CAME TO A STOP SIGN (ON A CITY STREET). THE BRAKES STOPPED BUT THE BREAK PEDAL FELT "SPONGY". THE BREAK PEDAL CONTINUE TO GO DOWN AND I HEARD A NOISE. WITH THE BREAK PEDAL STILL DOWN MY CAR STARTED ROLLING. I DROVE STRAIGHT TO MY MECHANIC. HE SAID IT WAS A BREAK BOOSTER PROBLEM. HE PRINTED OUT CUSTOMER SATISFACTION PROGRAM 13N02 FOR ME. I SLOWLY DROVE HOME ON BACK STREETS AND ALMOST RAN THROUGH A RED LIGHT BECAUSE THE BRAKES FAILED AGAIN. I HAD TO CONSTANTLY PUMP THEM TO GET IT TO STOP. FORD HAS RECALLS ON THIS PROBLEM BUT THE FORD CUSTOMER SERVICE (AT 800-392-3673) SAID MY VEHICLE WAS BUILT AT THE OAKVILLE ASSEMBLY PLANT IN JULY 2013 INSTEAD OF FROM MAY 3, 2010-MARCH 28,2013 THEREFORE MY FORD IS NOT ON THEIR RECALL WHICH I FEEL IT DEFINITELY SHOULD BE. *TR
NHTSA ODI #11329616
1,200,000 miles · Jun 17, 2020
Service Brakes
BRAKE PEDAL IS HARD TO DEPRESS BUT WORK AS THOUGH IT LOST POWER BRAKE FEATURE. HEAR A WHISTLING NOISE WHEN DEPRESSING BRAKE INSIDE CABIN. BRAKE PEDAL FINE INITIALLY AFTER CAR HAS SAT BUT AFTER RUNNING A WHILE, LIKE ON CRUISE CONTROL, THE BRAKE PEDAL BECOMES VERY HARD TO DEPRESS . *TR
NHTSA ODI #11329415
Official recalls
2Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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