NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
854 reportsClear category filter59,000 miles · Jul 14, 2015
Electrical System
2013 FORD EDGE.DOOR IS SECURELY SHUT AND ENGINE IS RUNNING. HOWEVER, DRIVER DISPLAY SHOWS MESSAGE, "DRIVER DOOR AJAR" AND CHIME IS AUDIBLE. CHIME IS AUDIBLE AT LOW SPEEDS WHICH CAN DISTRACT DRIVER WHEN STOPPING. INTERIOR DOME LIGHTS STAY ON WHILE STARTING TO DRIVE, BUT WILL EVENTUALLY TURN OFF. WHILE DRIVING, DRIVER DISPLAY SHO…
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2013 FORD EDGE.DOOR IS SECURELY SHUT AND ENGINE IS RUNNING. HOWEVER, DRIVER DISPLAY SHOWS MESSAGE, "DRIVER DOOR AJAR" AND CHIME IS AUDIBLE. CHIME IS AUDIBLE AT LOW SPEEDS WHICH CAN DISTRACT DRIVER WHEN STOPPING. INTERIOR DOME LIGHTS STAY ON WHILE STARTING TO DRIVE, BUT WILL EVENTUALLY TURN OFF. WHILE DRIVING, DRIVER DISPLAY SHOWS MESSAGE, "SHIFT TO PARK". INTERIOR DOME LIGHTS AND SIDE MIRROR LIGHTS STAY ON WHEN ENGINE IS STOPPED AND DOORS ARE LOCKED. WHILE THE VEHICLE WAS PARKED, THE FRONT DRIVER SIDE DOOR WARNING LIGHT ILLUMINATED WHEN THE DRIVER'S DOOR WAS SECURELY CLOSED. THE FAILURE RECURRED CONSTANTLY.
NHTSA ODI #10733858
46,500 miles · Jul 12, 2015
Electrical System
ONE DAY WHILE DRIVING THE DOOR AJAR ALERT CAME ON THE DASHBOARD. WHEN I COULD DO SO, I OPENED AND CLOSED THE DOOR. THE ALERT REMAINED ON. TOOK IT TO THE FORD DEALERSHIP TO HAVE IT LOOKED AT AND THEY SAID IT'S THE DOOR AJAR LATCH ASSEMBLY HAS FAILED AND THAT IT'S A COMMON PROBLEM. IT COULD BE FIXED FOR $500. I SAID NO THANK …
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ONE DAY WHILE DRIVING THE DOOR AJAR ALERT CAME ON THE DASHBOARD. WHEN I COULD DO SO, I OPENED AND CLOSED THE DOOR. THE ALERT REMAINED ON. TOOK IT TO THE FORD DEALERSHIP TO HAVE IT LOOKED AT AND THEY SAID IT'S THE DOOR AJAR LATCH ASSEMBLY HAS FAILED AND THAT IT'S A COMMON PROBLEM. IT COULD BE FIXED FOR $500. I SAID NO THANK YOU. IT WOULD TAKE ME 5+ TIME OF SLAMMING THE DOOR CLOSED TO GET THE ALERT TO GO OFF. ONCE I WOULD GET THE ALERT OFF, I WOULD ACCESS MY CAR VIA THE PASSENGER SIDE. EVENTUALLY THAT HAS STOPPING WORKING AND THE DOOR AJAR ALERT IS ON CONSTANTLY. WHILE DRIVING, THIS BRINGS UP A "SHIFT TO PARK" ALERT EVERY TIME I CAN TO A STOP. IN ADDITION TO THAT, NOW WHILE DRIVING AND I LOCK THE DOORS FROM INSIDE THE CAR, THEY LOCK AND THEN IMMEDIATELY UNLOCK. ALL 4 DOORS. FURIOUS WITH ALL THE PROBLEMS AND FORD HAS DONE NOTHING ABOUT IT.
NHTSA ODI #10733503
38,960 miles · Jul 12, 2015
Electrical System
DOOR IS SECURELY SHUT AND ENGINE IS RUNNING. HOWEVER, DRIVER DISPLAY SHOWS MESSAGE, "DRIVER DOOR AJAR" AND CHIME IS AUDIBLE. INTERIOR DOME LIGHTS STAY ON WHILE STARTING TO DRIVE, BUT WILL EVENTUALLY TURN OFF. WHILE DRIVING, DRIVER DISPLAY SHOWS MESSAGE, "SHIFT TO PARK". INTERIOR DOME LIGHTS AND SIDE MIRROR LIGHTS STAY ON WHEN EN…
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DOOR IS SECURELY SHUT AND ENGINE IS RUNNING. HOWEVER, DRIVER DISPLAY SHOWS MESSAGE, "DRIVER DOOR AJAR" AND CHIME IS AUDIBLE. INTERIOR DOME LIGHTS STAY ON WHILE STARTING TO DRIVE, BUT WILL EVENTUALLY TURN OFF. WHILE DRIVING, DRIVER DISPLAY SHOWS MESSAGE, "SHIFT TO PARK". INTERIOR DOME LIGHTS AND SIDE MIRROR LIGHTS STAY ON WHEN ENGINE IS STOPPED AND DOORS ARE LOCKED.
NHTSA ODI #10733471
36,100 miles · Jul 9, 2015
Electrical SystemExterior Lighting
DRIVERS DOOR AJAR LIGHT REMAINS ON EVEN AFTER DOOR IS SHUT, CAUSING DOME LIGHT TO CONTINUE TO STAY LITE. INFO STATES SHIFT TO PARK WHENEVER COME TO STOP.
NHTSA ODI #10732957
56,000 miles · Jul 9, 2015
Electrical SystemStructure
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE THE VEHICLE WAS PARKED, THE FRONT DRIVER SIDE DOOR WARNING LIGHT ILLUMINATED WHEN THE DRIVER'S DOOR WAS SECURELY CLOSED. THE FAILURE RECURRED CONSTANTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 56,000.
NHTSA ODI #10732925
82,000 miles · Jul 8, 2015
Electrical SystemStructure
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE DRIVING 50 MPH, THE DRIVER AND FRONT PASSENGER SIDE DOOR WARNING LIGHTS ILLUMINATED. THE CONTACT ATTEMPTED TO CLOSE THE DOORS UNTIL THE WARNING LIGHTS STOPPED ILLUMINATING, BUT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIE…
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TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE DRIVING 50 MPH, THE DRIVER AND FRONT PASSENGER SIDE DOOR WARNING LIGHTS ILLUMINATED. THE CONTACT ATTEMPTED TO CLOSE THE DOORS UNTIL THE WARNING LIGHTS STOPPED ILLUMINATING, BUT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000.
NHTSA ODI #10732812
63,456 miles · Jul 7, 2015
Electrical System
THE DOOR AJAR SWITCH WILL NOT SHUT OFF EVEN WHEN THE DOOR IS CLOSED. THE DOME LIGHT STAYS ON AND IT IS VERY DANGEROUS WHEN DRIVING AT NIGHT.
NHTSA ODI #10732576
45,300 miles · Jul 3, 2015
Electrical SystemExterior LightingUnknown Or Other
DRIVER SIDE DOOR WILL SHUT, BUT INSIDE WILL SHOW "AJAR" WITH ALL DOME LIGHTS ON. AFTER NUMEROUS TIMES (20+) OF OPENING AND CLOSING THE DOOR, IT WILL SOMETIMES FINALLY CLOSE TO STOP SHOWING AJAR AND LIGHTS WILL TURN OFF. IN MY OPINION, THIS IS A SAFETY HAZARD IF DRIVING AT NIGHT AS I'VE EXPERIENCED ALREADY ONCE WITH MY DOOR NOT W…
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DRIVER SIDE DOOR WILL SHUT, BUT INSIDE WILL SHOW "AJAR" WITH ALL DOME LIGHTS ON. AFTER NUMEROUS TIMES (20+) OF OPENING AND CLOSING THE DOOR, IT WILL SOMETIMES FINALLY CLOSE TO STOP SHOWING AJAR AND LIGHTS WILL TURN OFF. IN MY OPINION, THIS IS A SAFETY HAZARD IF DRIVING AT NIGHT AS I'VE EXPERIENCED ALREADY ONCE WITH MY DOOR NOT WILLING TO CLOSE PROPERLY AT NIGHT, AND HAVING TO DRIVE WITH ALL DOME LIGHTS ON (HUGE ISSUE). WENT TO A FORD DEALER THAT SAYS THEY WILL RUN A DIAGNOSTICS TEST TO SEE WHAT'S WRONG, BUT THERE ARE HUNDREDS IF NOT THOUSANDS OF COMPLAINTS ALREADY ON-LINE OF PEOPLE HAVING THE SAME ISSUE AND THIS STILL HASN'T BEEN ADDRESSED BY FORD FOR A RECALL. MANY ARE SAYING THE COSTS ARE FROM $250-$500 FOR REPAIRS TO GET IT FIXED. FOR A 2 YEAR OLD CAR, THIS SHOULD NOT BE HAPPENING!
NHTSA ODI #10731878
Mileage unknown · Jul 3, 2015
Electrical SystemUnknown Or Other
THE FRONT DOOR LOCK SENSOR DOESN'T WORK. WHEN THE DOOR IS SHUT THE SENSOR DOESN'T SENSE THAT THE DOOR IS SHUT, CAUSING THE NOTICE TO DIRECT USER TO SHIFT CAR IN PARK TO SHUT DOOR, WHEN IT'S ALREADY SHUT.
NHTSA ODI #10731865
45,000 miles · Jul 2, 2015
Electrical System
DRIVER DOOR SENSOR DOES NOT SENSE THE DOOR IS CLOSED. THIS PREVENTS THE OVER HEAD DOME LIGHT FROM SHUTTING OFF, WHICH AT NIGHT MAKING IT HARD TO SEE OUT THE FRONT WINDSHIELD. THE DOOR LOCKS ALSO WILL NOT STAY LOCKED EVEN IF YOU MANUALLY PUSH DOWN THE INDICATOR. THIS ALLOWS MY CHILDREN TO OPEN THE REAR DOORS AS WE DRIVE DOWN T…
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DRIVER DOOR SENSOR DOES NOT SENSE THE DOOR IS CLOSED. THIS PREVENTS THE OVER HEAD DOME LIGHT FROM SHUTTING OFF, WHICH AT NIGHT MAKING IT HARD TO SEE OUT THE FRONT WINDSHIELD. THE DOOR LOCKS ALSO WILL NOT STAY LOCKED EVEN IF YOU MANUALLY PUSH DOWN THE INDICATOR. THIS ALLOWS MY CHILDREN TO OPEN THE REAR DOORS AS WE DRIVE DOWN THE STREET. I WAS TOLD TWICE NOW THAT THIS IS NOT A SAFETY ISSUE AND NOTHING IS BROKEN, SO IT ISNT COVERED UNDER WARRANTY OR A RECALL.
NHTSA ODI #10731821
Official recalls
2Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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