NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
854 reportsClear category filter25,900 miles · Oct 20, 2017
Electrical System
MY 2013 FORD EDGE KEEPS TELLING ME MY DRIVERS SIDE DOOR IS AJAR, IT KEEPS BEEPING WHEN I AM DRIVING, THE DOORS WILL NOT LOCK AND THE INTERIOR LIGHTS STAY ON. THE INTERIOR LIGHTS STAY ON WHEN I TRY AND LOCK THE CAR WHEN I ARRIVE HOME AND THEY DON'T GO OFF AND DRAIN THE BATTERY. I ONLY HAVE 25,900 MILES ON MY CAR AND I FEEL THAT …
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MY 2013 FORD EDGE KEEPS TELLING ME MY DRIVERS SIDE DOOR IS AJAR, IT KEEPS BEEPING WHEN I AM DRIVING, THE DOORS WILL NOT LOCK AND THE INTERIOR LIGHTS STAY ON. THE INTERIOR LIGHTS STAY ON WHEN I TRY AND LOCK THE CAR WHEN I ARRIVE HOME AND THEY DON'T GO OFF AND DRAIN THE BATTERY. I ONLY HAVE 25,900 MILES ON MY CAR AND I FEEL THAT THIS IS A SAFETY ISSUE AND SHOULD BE A RECALL.
NHTSA ODI #11035327
Mileage unknown · Oct 20, 2017
Electrical SystemExterior Lighting
THE DOORS SENSORS OF THE DRIVER AND PASSENGER DOORS ARE FAULTY, CAUSING THE CAR TO REGISTER THEM AS "OPEN" ALL THE TIME. THIS CAUSES DOOR LOCKS TO DEFAULT TO UNLOCKED, EVEN WHILE DRIVING, REGARDLESS OF SPEED. THIS CAUSES A FALL HAZARD, A CARJACKING HAZARD, AND AN ABDUCTION HAZARD FOR ME AND MY CHILDREN. IT ALSO CAUSES THE OVERHE…
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THE DOORS SENSORS OF THE DRIVER AND PASSENGER DOORS ARE FAULTY, CAUSING THE CAR TO REGISTER THEM AS "OPEN" ALL THE TIME. THIS CAUSES DOOR LOCKS TO DEFAULT TO UNLOCKED, EVEN WHILE DRIVING, REGARDLESS OF SPEED. THIS CAUSES A FALL HAZARD, A CARJACKING HAZARD, AND AN ABDUCTION HAZARD FOR ME AND MY CHILDREN. IT ALSO CAUSES THE OVERHEAD LIGHTS TO STAY ON WHILE BEGINNING TO DRIVE UNTIL THE CAR REACHES SPEEDS OVER 10 MPH. THIS CAUSES A PROBLEM WHILE IN REVERSE IN PARKING LOTS, AS THE LIGHTS DECREASES VISIBILITY TO ALMOST NOTHING AND PREVENTS ME FROM SEEING CARS CROSSING BEHIND ME AND PARKED ON MY PASSENGER SIDE.
NHTSA ODI #11035287
Mileage unknown · Oct 20, 2017
Electrical System
DRIVERS DOOR KEEPS TELLING ME DOOR IS AJAR. I HAVE TO CLOSE THE DOOR AND OPEN IT SEVERAL TIMES TO CLEAR THE MESSAGE. IF YOU DON'T CLEAR THE MESSAGE, IT COULD KILL YOUR BATTERY. I HAVE SEEN MANY COMPLAINTS FROM FORD OWNERS ON THIS EXACT ISSUE.
NHTSA ODI #11035274
Mileage unknown · Oct 18, 2017
Electrical System
THE DRIVER SIDE DOOR SAYS IT'S AJAR WHEN IT'S CLOSED. AND YOU CANNOT LOCK THE VEHICLE AND THE LIGHT STAY ON LONGER. IT'S ONLY ON THE DRIVER SIDE FRONT DOOR. THE LIGHT COMES ON WHEN THE VEHICLE IS MOVING
NHTSA ODI #11034250
50,000 miles · Oct 17, 2017
Electrical SystemUnknown Or Other
'DRIVER DOOR AJAR' NOTIFICATION IS PRESENT WHILE IN MOTION IN SPITE OF DOOR BEING CLOSED/LATCHED. DOORS WON'T LOCK WHILE IN THE CAR (WHETHER IN MOTION OR STATIONARY) & ALARM CANNOT BE SET BECAUSE OF THIS. SEVERAL TIMES, THE NOTIFICATION WASN'T PRESENT ONLY TO POP UP WHILE DRIVING & DOORS UNLOCKED & WOULDN'T LOCK AGAIN. SO…
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'DRIVER DOOR AJAR' NOTIFICATION IS PRESENT WHILE IN MOTION IN SPITE OF DOOR BEING CLOSED/LATCHED. DOORS WON'T LOCK WHILE IN THE CAR (WHETHER IN MOTION OR STATIONARY) & ALARM CANNOT BE SET BECAUSE OF THIS. SEVERAL TIMES, THE NOTIFICATION WASN'T PRESENT ONLY TO POP UP WHILE DRIVING & DOORS UNLOCKED & WOULDN'T LOCK AGAIN. SOMETIMES NOTIFICATION GOES AWAY BUT IT'S BEEN INCREASING IN FREQUENCY THE LAST MONTH & A HALF. "DRIVER DOOR AJAR" NOTIFICATION IS PRESENT MORE OFTEN THAN NOT. SAFETY IS AN ISSUE & FRUSTRATION IS HIGH. SLAMMING THE DOOR DOESN'T WORK. SHUTTING THE DOOR LIGHTLY DOESN'T WORK. SHUTTING THE DOOR NORMALLY DOESN'T WORK. THERE'S NO RHYME OF REASON TO IT. REGARDING "WHEN DID THIS HAPPEN", IT'S BEEN HAPPENING FOR THE LAST MONTH & A HALF (BEGINNING OF SEPT UNTIL NOW) .
NHTSA ODI #11034150
35,000 miles · Oct 15, 2017
Electrical System
DRIVER'S SIDE REAR DOOR IS INDICATED AS ALWAYS OPEN/AJAR. THE ON-DASH WARNING SHOWS UP WHEN THE VEHICLE IS STARTED. WHEN VEHICLE IS DRIVEN IN REVERSE, THE INTERIOR LIGHTS STAY ON. WHEN THE VEHICLE IS DRIVEN FORWARD, THE LIGHTS FADE OUT BUT THE DOORS TO NOT LOCK AUTOMATICALLY. THIS IS A SAFETY CONCERN. WHEN THE VEHICLE IS SI…
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DRIVER'S SIDE REAR DOOR IS INDICATED AS ALWAYS OPEN/AJAR. THE ON-DASH WARNING SHOWS UP WHEN THE VEHICLE IS STARTED. WHEN VEHICLE IS DRIVEN IN REVERSE, THE INTERIOR LIGHTS STAY ON. WHEN THE VEHICLE IS DRIVEN FORWARD, THE LIGHTS FADE OUT BUT THE DOORS TO NOT LOCK AUTOMATICALLY. THIS IS A SAFETY CONCERN. WHEN THE VEHICLE IS SITTING IN MY GARAGE, THE CONVENIENCE LIGHTS WILL RANDOMLY TURN ON. THIS STARTED HAPPENING CLOSE TO TWO YEARS AGO AND WAS INTERMITTENT. NOW IT IS VERY CONSISTENT. I USED 10/15/2017 FOR THIS REPORT SINCE I DON'T REMEMBER WHEN THIS FIRST HAPPENED.
NHTSA ODI #11033413
Mileage unknown · Oct 12, 2017
Electrical SystemExterior Lighting
DRIVERS DOOR AJAR SENSOR ALWAYS ON INTERIOR LIGHTS DRAINING BATTERY UNABLE TO LOCK DOORS
NHTSA ODI #11033073
73,000 miles · Oct 12, 2017
Electrical System
BATTERY DRAIN FROM SOMETHING. CAR BATTERY WILL GO DEAD FOR NO REASON. I'VE HAD TO HAVE CAR JUMP STARTED 5 TIMES IN 3 WEEKS. NO GETTING BATTERY SAVER MODE IS OFF. BATTERY WILL TEST GOOD WITH PROPER VOLTAGE. THEN IT WILL TEST AT 9 VOLTS. JUMP IT AND IT WILL BE FINE AND CHARGE. THEN IT WILL GO DEAD AGAIN. SOMETHING IS DRAINING THE …
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BATTERY DRAIN FROM SOMETHING. CAR BATTERY WILL GO DEAD FOR NO REASON. I'VE HAD TO HAVE CAR JUMP STARTED 5 TIMES IN 3 WEEKS. NO GETTING BATTERY SAVER MODE IS OFF. BATTERY WILL TEST GOOD WITH PROPER VOLTAGE. THEN IT WILL TEST AT 9 VOLTS. JUMP IT AND IT WILL BE FINE AND CHARGE. THEN IT WILL GO DEAD AGAIN. SOMETHING IS DRAINING THE BATTERY AND FORD HAS NO CLUE BUT TO SAY LET'S PUT A NEW BATTERY IN. AND THEN THE NEW BATTERY WILL GO DEAD.
NHTSA ODI #11033061
57,300 miles · Oct 12, 2017
Electrical SystemStructure
VEHICLE WAS IN MOTION WHEN ALL SYSTEMS, INCLUDING POWER STEERING STOPPED DURING A LEFT TURN. UPON INSPECTION, BATTERY WAS DEAD. PRIOR TO THIS, THE "DOOR AJAR" WARNING INDICATOR WAS LIGHT, DESPITE THE DOOR BEING LATCHED. CERTIFIED FORD SERVICE CENTER SAID THAT THE DOOR WAS INDEED LATCHED, SO THERE WAS NO SAFETY ISSUE THERE. HOWEV…
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VEHICLE WAS IN MOTION WHEN ALL SYSTEMS, INCLUDING POWER STEERING STOPPED DURING A LEFT TURN. UPON INSPECTION, BATTERY WAS DEAD. PRIOR TO THIS, THE "DOOR AJAR" WARNING INDICATOR WAS LIGHT, DESPITE THE DOOR BEING LATCHED. CERTIFIED FORD SERVICE CENTER SAID THAT THE DOOR WAS INDEED LATCHED, SO THERE WAS NO SAFETY ISSUE THERE. HOWEVER, DIDN'T INFORM THAT IT WOULD DRAIN BATTERY. OCCASIONALLY, THE VEHICLE PARKING HEADLIGHTS WOULD COME ON, ALONG WITH DOME LIGHT WHEN NOT IN OPERATION.
NHTSA ODI #11033022
72,000 miles · Oct 11, 2017
Electrical System
DRIVERS DOOR LATCH. DOOR IS CLOSED AND DOOR AJAR ALARM STAYS ON CAUSING BATTERY DRAIN IF YOU DON'T GET IT TO GO OFF. BATTERY HAS WENT DEAD 5 TIMES BECAUSE INTERIOR LIGHTS WON'T GO IF DOOR AJAR ALARM IS ON. THIS ALSO CAUSES DOOR LOCKS NOT TO WORK. FORDS FIX IS TO SERVICE THE LATCH WITH CLEANING THAT LASTS ONLY A COUPLE MONTHS AT …
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DRIVERS DOOR LATCH. DOOR IS CLOSED AND DOOR AJAR ALARM STAYS ON CAUSING BATTERY DRAIN IF YOU DON'T GET IT TO GO OFF. BATTERY HAS WENT DEAD 5 TIMES BECAUSE INTERIOR LIGHTS WON'T GO IF DOOR AJAR ALARM IS ON. THIS ALSO CAUSES DOOR LOCKS NOT TO WORK. FORDS FIX IS TO SERVICE THE LATCH WITH CLEANING THAT LASTS ONLY A COUPLE MONTHS AT $250.00. TO REPLACE LATCH CAN BE IN EXCESS OF $500.00 FOR A $50.00 PART. A BATTERY CAN ONLY TAKE GOING DEAD SO MANY TIMES. BATTERY'S CAN COST WELL OVER $100.00 DOLLARS TO REPLACE.
NHTSA ODI #11032906
Official recalls
2Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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