NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
1,134 reports44,000 miles · Oct 28, 2015
Electrical System
DRIVER DOOR AJAR SWITCH MALFUNCTIONING. DOOR AJAR DISPLAY MESSAGE STAYS ON WHILE DOOR IS CLOSED AND THE RESULT IS THAT THE DOORS WILL NOT LOCK WHEN THE VEHICLE IS MOVING. THIS IS VERY UNSAFE! THIS ISSUE ORIGINALLY OCCURRED AT APPROXIMATELY 20K MILES AND DEALER REPLACED THE DOOR AJAR SWITCH UNDER WARRANTY. BUT ISSUE IS HAPP…
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DRIVER DOOR AJAR SWITCH MALFUNCTIONING. DOOR AJAR DISPLAY MESSAGE STAYS ON WHILE DOOR IS CLOSED AND THE RESULT IS THAT THE DOORS WILL NOT LOCK WHEN THE VEHICLE IS MOVING. THIS IS VERY UNSAFE! THIS ISSUE ORIGINALLY OCCURRED AT APPROXIMATELY 20K MILES AND DEALER REPLACED THE DOOR AJAR SWITCH UNDER WARRANTY. BUT ISSUE IS HAPPENING AGAIN 2 YEARS LATER.
NHTSA ODI #10786741
64,000 miles · Oct 26, 2015
Electrical SystemExterior LightingStructure
DRIVERS DOOR AJAR REPEATEDLY COMES ON, DOME LIGHT ILLUMINATES, MESSAGE TO PUT IN PARK SHOWS. CALLED FORD MOTOR CO. WHO REPORTS NO RECALL!! THIS IS A SAFETY ISSUE AS IT PROHIBITS DOOR LOCKING, TURNS ON INTERIOR LIGHT DURING NIGHT DRIVING. FORD ADVISED THAT THEY DIDN'T KNOW IF THIS WOULD BE COVERED BY MY EXTENDED WARRANTY. HOW CAN…
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DRIVERS DOOR AJAR REPEATEDLY COMES ON, DOME LIGHT ILLUMINATES, MESSAGE TO PUT IN PARK SHOWS. CALLED FORD MOTOR CO. WHO REPORTS NO RECALL!! THIS IS A SAFETY ISSUE AS IT PROHIBITS DOOR LOCKING, TURNS ON INTERIOR LIGHT DURING NIGHT DRIVING. FORD ADVISED THAT THEY DIDN'T KNOW IF THIS WOULD BE COVERED BY MY EXTENDED WARRANTY. HOW CAN THAT BE? ALL THEY COULD DO WAS GIVE ME A CASE NUMBER IF IT EVER TURNS INTO A RECALL. EVEN IF OUT OF WARRANTY, THIS SHOULD BE CONSIDERED A LATENT MANUFACTURE SAFETY DEFECT! LEAVES ME WONDERING HOW MANY OWNERS NEED TO REPORT MUCH LESS BE INJURED BEFORE FORD TAKES CARE OF IT. I WOULD ADVISE ALL WHO HAVE EXPERIENCED THIS TO REPORT TO FORD CUSTOMER SERVICE.
NHTSA ODI #10786147
Mileage unknown · Oct 20, 2015
Unknown Or Other
I HAVE A 2012 FORD EDGE. IT LOSS POWER WHEN I DRIVE AT 20MPH IN THE NOON . THE YELLOW WRENCH LIGHT WAS ON AND THE CAR STARTED SHAKING. THE ENGINE WAS STILL WORKING AT THAT TIME. I WAS STOPPED IN THE MIDDLE OF THE ROAD TO TURN LEFT. I TURN OFF THE CAR AND RESTART IT. IT WORKED WELL. IT HAPPENED TWICE IN A WEEK. FORD DEALER AUTO S…
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I HAVE A 2012 FORD EDGE. IT LOSS POWER WHEN I DRIVE AT 20MPH IN THE NOON . THE YELLOW WRENCH LIGHT WAS ON AND THE CAR STARTED SHAKING. THE ENGINE WAS STILL WORKING AT THAT TIME. I WAS STOPPED IN THE MIDDLE OF THE ROAD TO TURN LEFT. I TURN OFF THE CAR AND RESTART IT. IT WORKED WELL. IT HAPPENED TWICE IN A WEEK. FORD DEALER AUTO SERVICE IN SANTA MONICA WOULDN'T FIND THE PROBLEM. I AM STILL IN EXTENSION WARRANTY. FORD CUSTOMER SERVICE HAVE NO SOLUTION EXCEPT ASKING ME TO TRY OTHER DEALER AUTO SERVICE. I JUST PRAY FOR A GOOD LUCK...
NHTSA ODI #10783844
60,000 miles · Oct 19, 2015
Service Brakes
TL* THE CONTACT OWNS A 2012 FORD EDGE. WHILE DRIVING IN REVERSE, THE BRAKE PEDAL WAS APPLIED, BUT THE VEHICLE HESITATED TO STOP AND THE PEDAL EXTENDED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MECHANIC REPLACED ALL FOUR BRAKE PADS AND MACHINED THE ROTORS. THE FAILURE RECURRED. THE VEHICLE WAS NOT R…
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TL* THE CONTACT OWNS A 2012 FORD EDGE. WHILE DRIVING IN REVERSE, THE BRAKE PEDAL WAS APPLIED, BUT THE VEHICLE HESITATED TO STOP AND THE PEDAL EXTENDED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MECHANIC REPLACED ALL FOUR BRAKE PADS AND MACHINED THE ROTORS. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000....UPDATED 01/27/16 *BF; 04/23/18*JB *CN
NHTSA ODI #10783250
31,000 miles · Oct 14, 2015
Electrical System
BOUGHT A 2012 FORD EDGE WITH 28,000 MILES DOOR AJAR LIGHT STAYED ON EVEN WHEN DOOR WAS SHUT. FORD DEALER SAID THE LATCH JUST NEEDED CLEANING. THE WORK ORDER STATES ( CUSTOMER STATES, DOOR AJAR LIGHT STAYS ON ALL THE TIME ADVISE ON NEEDED REPAIR- JUST PURCHASE VEHICLE FROM US. CHECKED WITH IDS AND DRIVERS FRONT DOOR AJAR SWITCH …
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BOUGHT A 2012 FORD EDGE WITH 28,000 MILES DOOR AJAR LIGHT STAYED ON EVEN WHEN DOOR WAS SHUT. FORD DEALER SAID THE LATCH JUST NEEDED CLEANING. THE WORK ORDER STATES ( CUSTOMER STATES, DOOR AJAR LIGHT STAYS ON ALL THE TIME ADVISE ON NEEDED REPAIR- JUST PURCHASE VEHICLE FROM US. CHECKED WITH IDS AND DRIVERS FRONT DOOR AJAR SWITCH STAYING ON ALL THE TIME, FOUND TSB #15-0013 FOR CLEANING ELECTRONICS WITH SPECIAL TOOL FOR REPAIR, PERFORMED TSB#15-0013, REPAIR VERIFIED)NOW 3 MONTHS LATER SAME PROBLEM. DOOR AJAR LIGHT STAYS ON BELL SOUNDS AND INTERIOR LIGHTS COME ON. THIS IS A CERTIFIED EDGE UNTIL MARCH 2016. GLARE FROM DOME LIGHT DISTRACTING WHEN DRIVING AT NIGHT. FORD NEEDS TO FIX THIS PROBLEM NOW.
NHTSA ODI #10782228
51,600 miles · Oct 14, 2015
Electrical System
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH, THE AIR CONDITION SYSTEM FAILED TO BLOW COOL AIR. IN ADDITION, THE INTERIORS LIGHTS WOULD REMAIN ILLUMINATED AND CAUSE THE BATTERY TO DRAIN. THE CONTACT STATED THAT ALL THE ELECTRICAL FUNCTIONS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE…
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TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH, THE AIR CONDITION SYSTEM FAILED TO BLOW COOL AIR. IN ADDITION, THE INTERIORS LIGHTS WOULD REMAIN ILLUMINATED AND CAUSE THE BATTERY TO DRAIN. THE CONTACT STATED THAT ALL THE ELECTRICAL FUNCTIONS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,600.
NHTSA ODI #10782227
30,000 miles · Oct 13, 2015
Unknown Or Other
WHEN THE DRIVERS SIDE DOOR IS CLOSED THE DOOR AJAR LIGHT STAYS ON.
NHTSA ODI #10781659
22,200 miles · Oct 13, 2015
Service Brakes
BACKING DOWN DRIVEWAY IN REVERSE THE BRAKES FAILED TO FUNCTION PROPERLY. I HAD TO STAND ON THEM (PUSH WITH ALL MY LEG STRENGTH) AND THEN ALL OF A SUDDEN THEY WERE WORKING WITH THE POWER ASSIST. THANKFULLY NO ONE WAS COMING DOWN THE STREET AT THE TIME. I'M CERTAIN THIS IS A DESIGN OR MANUFACTURING FLAW. IT WAS SIMILAR TO THE TIM…
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BACKING DOWN DRIVEWAY IN REVERSE THE BRAKES FAILED TO FUNCTION PROPERLY. I HAD TO STAND ON THEM (PUSH WITH ALL MY LEG STRENGTH) AND THEN ALL OF A SUDDEN THEY WERE WORKING WITH THE POWER ASSIST. THANKFULLY NO ONE WAS COMING DOWN THE STREET AT THE TIME. I'M CERTAIN THIS IS A DESIGN OR MANUFACTURING FLAW. IT WAS SIMILAR TO THE TIME I BROKE A BRAKE LINE AND ONLY HAD THE REAR DRUM BRAKES WORKING AND HAD TO USE THE EMERGENCY BRAKE TO STOP. TO ME THE BRAKES ARE MISSION CRITICAL FOR SAFETY AND IF FORD WON'T ADMIT IT AND HAVE A RECALL THEN THE NTSB MUST STEP IN. THIS THREAD IS LOADED WITH SIMILAR COMPLAINTS AND SOMETHING NEEDS TO BE RECTIFIED BEFORE SOME ONE IS KILLED.
NHTSA ODI #10781510
73,000 miles · Oct 8, 2015
Electrical System
LIKE THE HUNDREDS OF OTHER COMPLAINTS, WHEN DOOR IS PROPERLY CLOSED, THE "DRIVER DOOR AJAR" ALERT COMES ON AND BEEPS EVERY TIME YOU ACCELERATE FROM A STOP, ALSO CAUSES INTERIOR LIGHT TO STAY ON. I HAD NOT REALIZED IT WAS NOT ALLOWING ME TO LOCK THE DOOR UNTIL I READ ALL OF THE OTHER COMPLAINTS AND TESTED IT MYSELF....SURE ENOUGH…
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LIKE THE HUNDREDS OF OTHER COMPLAINTS, WHEN DOOR IS PROPERLY CLOSED, THE "DRIVER DOOR AJAR" ALERT COMES ON AND BEEPS EVERY TIME YOU ACCELERATE FROM A STOP, ALSO CAUSES INTERIOR LIGHT TO STAY ON. I HAD NOT REALIZED IT WAS NOT ALLOWING ME TO LOCK THE DOOR UNTIL I READ ALL OF THE OTHER COMPLAINTS AND TESTED IT MYSELF....SURE ENOUGH, BACK DOOR CAN BE OPENED! I AM NOW HIGHLY CONCERNED ABOUT MY 11 MONTH OLD SITTING IN THE BACK SEAT. GOING TO FORD TOMORROW TO FIGURE THIS OUT!
NHTSA ODI #10780953
Mileage unknown · Oct 8, 2015
Electrical SystemExterior LightingUnknown Or Other
THE PANEL SHOWS DRIVER DOOR AJAR ALL THE TIME WHILE DRIVING THE INTERIOR LIGHTS STAY ON AFTER CAR HAS BEEN LOCKED FOR SOME TIME THE LIGHTS GO ON EVEN IF THE CAR HAS NOT BEEN USED FOR A WHILE WHILE THE DOOR AJAR IS ON, THE DOORS DO NOT LOCK-SAFETY ISSUE, CAR IN MOTION I TRIED GETTING THE DEALER I BOUGHT THE CAR FROM TO REPAIR…
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THE PANEL SHOWS DRIVER DOOR AJAR ALL THE TIME WHILE DRIVING THE INTERIOR LIGHTS STAY ON AFTER CAR HAS BEEN LOCKED FOR SOME TIME THE LIGHTS GO ON EVEN IF THE CAR HAS NOT BEEN USED FOR A WHILE WHILE THE DOOR AJAR IS ON, THE DOORS DO NOT LOCK-SAFETY ISSUE, CAR IN MOTION I TRIED GETTING THE DEALER I BOUGHT THE CAR FROM TO REPAIR IT, THEY STATED THAT THEY COULD NOT BECAUSE THERE WAS NOT RECALLS ON MY ISSUES. BUT IF I WANTED IT REPAIRED IT WOULD COST ME $350.00 TO CHANGE THE SENSOR THAT MAY BE CAUSING THE PROBLEM. I BELIEVE THE DEALER SOLD ME A LEMON...THE DOOR AJAR COMES UP AS I CLOSE THE LEFT DOOR AS I PUT THE CAR IN MOTION;THE DOORS DO NOT LOCK WHILE THE CAR IS IN MOTION; INTERIOR LIGHTS IS WHEN THE CAR IS PARKED; THE LIGHTS GO ON WHEN THE CAR IS PARKED IN THE GARAGE. THE BATTERY HAS DIED A COUPLE OF TIMES AS A RESULT OF THIS.
NHTSA ODI #10780946
Official recalls
3Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Sep 7, 2012
Ford is recalling certain 2012 Edge vehicles manufactured from September 2, 2010, through October 31, 2011, equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will repair the vehicles free of charge. The safety recall began on September 27, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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