Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
790–25K
32525–50K
22750–75K
12275–100K
103100–150K
18150K+
874 reports with mileage · 260 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Electrical System. Review the 462 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Service Brakes. Review the 247 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Structure. Review the 168 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
26 crash reports5 fire reports12 injury reports
What owners actually said
1,134 reports
68,000 miles · Apr 8, 2016
Power TrainCrash
TL* THE CONTACT OWNS A 2012 FORD EDGE. WHILE PLACING THE VEHICLE IN PARK AND EXITING THE VEHICLE, IT ROLLED DOWNHILL ACROSS THE STREET AND STRUCK A TREE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT REGISTER THAT IT WAS IN PARK. THE VEHICLE HAD TO BE RESTARTED NUMEROUS TIMES IN ORDER FOR THE VEHICLE TO REGISTER THAT IT WAS IN P…
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TL* THE CONTACT OWNS A 2012 FORD EDGE. WHILE PLACING THE VEHICLE IN PARK AND EXITING THE VEHICLE, IT ROLLED DOWNHILL ACROSS THE STREET AND STRUCK A TREE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT REGISTER THAT IT WAS IN PARK. THE VEHICLE HAD TO BE RESTARTED NUMEROUS TIMES IN ORDER FOR THE VEHICLE TO REGISTER THAT IT WAS IN PARK. THE VEHICLE WAS UNOCCUPIED AT THE TIME OF THE FAILURE AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS AWAITING REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000.
NHTSA ODI #10854449
Mileage unknown · Apr 8, 2016
Unknown Or Other
THE DOOR AJAR INDICATES THE DOOR IS OPEN AND IT IS NOT, CAUSING THE CAR TO BEEP AND INTEAIOR LIGHTS TO NOT TURN OFF.
NHTSA ODI #10854417
Mileage unknown · Apr 7, 2016
Electrical System
CAR ALARM GOES OFF RANDOMLY WHILE STATIONARY. IT'S HAPPENED DURING THE DAY AND AT NIGHT. THIS HAS HAPPENED 3 TIMES ALREADY SINCE APRIL 1, 2016.
NHTSA ODI #10854216
Mileage unknown · Apr 6, 2016
Unknown Or Other
DOORS ARE CLOSED AND LIGHT SHOWS RIGHT PASSENGER DOOR OPEN WHICH LEAVES DOME LIGHTS ON AND WASTES BATTERY WHEN VEHICLE IS OFF.
NHTSA ODI #10853768
77,000 miles · Apr 5, 2016
Electrical System
THE DOOR AJAR ALARM WILL SOUND EVEN WHEN THE DOOR IS SECURE. WHEN THIS OCCURS THE INTERIOR LIGHTS COME ON AND IT GIVES A AUDIBLE SIGNAL. INTERIOR LIGHTS COMING ON ARE HAZARDOUS WHEN DRIVING AT NIGHT ESPECIALLY WHEN IT HAPPENS EXPECTANTLY. THIS ACTIVATION ALSO CAUSES THE LIGHTS TO STAY ON AFTER YOU LEAVE THE VEHICLE. THIS HAS…
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THE DOOR AJAR ALARM WILL SOUND EVEN WHEN THE DOOR IS SECURE. WHEN THIS OCCURS THE INTERIOR LIGHTS COME ON AND IT GIVES A AUDIBLE SIGNAL. INTERIOR LIGHTS COMING ON ARE HAZARDOUS WHEN DRIVING AT NIGHT ESPECIALLY WHEN IT HAPPENS EXPECTANTLY. THIS ACTIVATION ALSO CAUSES THE LIGHTS TO STAY ON AFTER YOU LEAVE THE VEHICLE. THIS HAS CAUSED THE BATTERY TO DRAIN AND NOT BEING ABLE TO START THE ENGINE. THIS HAPPEN TO MY WIFE WHILE AT WORK. FORTUNATELY, THIS TIME, IT WASN'T IN A REMOTE LOCATION, BUT IT COULD HAPPEN. FORD REFUSES TO RECALL OR REPAIR AT THEIR COST, EVEN THOUGH I HAD IT REPAIRED PREVIOUSLY (WHILE UNDER WARRANTY).
NHTSA ODI #10853493
40,200 miles · Apr 2, 2016
SteeringStructure
POWER STEERING WINES AND IS NOT RESPONSIVE IN TEMPERATURES BELOW 35 DEGREES. ALSO THE DRIVERS DOOR LATCH DOES NOT WORK PROPERLY WARNING LIGHT SAYS DOOR AJAR AND DOME LIGHT STAYS ON.
NHTSA ODI #10853106
60,000 miles · Apr 2, 2016
Electrical System
SYNC INTERMITTENTLY SHUTS DOWN SOMETIMES FOR DAYS AT A TIME. WHEN SYNC SHUTS DOWN, THE BACK-UP CAMERA IS NON-FUNCTIONING WHICH ELIMINATES SAFE BACKING. THERE IS NO WAY TO SEE SMALL PEOPLE OR ITEMS THAT MIGHT BE DIRECTLY BEHIND THE VEHICLE....VERY DANGEROUS!!!
NHTSA ODI #10853064
75,000 miles · Apr 1, 2016
Electrical SystemStructure
TL* THE CONTACT OWNS A 2012 FORD EDGE. WHEN THE DRIVER SIDE DOOR WAS CLOSED, THE DOOR AJAR WARNING INDICATOR ILLUMINATED, THE INTERIOR LIGHTS ILLUMINATED CONTINUOUSLY, AND THE WARNING ALARM SOUNDED. WHILE DRIVING AT NIGHT AT VARIOUS SPEEDS, THE INTERIOR LIGHTS OBSCURED THE CONTACT'S VISION WHILE DRIVING. THE FAILURE RECURRED NUM…
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TL* THE CONTACT OWNS A 2012 FORD EDGE. WHEN THE DRIVER SIDE DOOR WAS CLOSED, THE DOOR AJAR WARNING INDICATOR ILLUMINATED, THE INTERIOR LIGHTS ILLUMINATED CONTINUOUSLY, AND THE WARNING ALARM SOUNDED. WHILE DRIVING AT NIGHT AT VARIOUS SPEEDS, THE INTERIOR LIGHTS OBSCURED THE CONTACT'S VISION WHILE DRIVING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000. UPDATED 05/11/16*LJ
NHTSA ODI #10852875
108,000 miles · Mar 31, 2016
Electrical System
THE DRIVERS DOOR SENSOR KEEP STATING THE DOOR IS NOT CLOSED OR AJAR
NHTSA ODI #10852668
45,000 miles · Mar 30, 2016
Electrical SystemStructure
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE DOOR AJAR WARNING INDICATOR WAS CONSTANTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT A SENSOR FOR THE DRIVER SIDE DOOR NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILU…
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TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE DOOR AJAR WARNING INDICATOR WAS CONSTANTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT A SENSOR FOR THE DRIVER SIDE DOOR NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE OCCURRED FOR APPROXIMATELY FOUR MONTHS EVERY DAY. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Ford is recalling certain 2012 Edge vehicles manufactured from September 2, 2010, through October 31, 2011, equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will repair the vehicles free of charge. The safety recall began on September 27, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
2012 Ford Edge Problems, Complaints & Recalls | Skip That Year
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