NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
1,134 reports65,000 miles · Apr 19, 2016
Electrical SystemPower TrainService Brakes
I PURCHASED MY LOW MILEAGE EDGE FROM LOCAL FORD DEALER. EXPERIENCING PERIODIC ISSUE WITH CAR TRANSMISSION LAG OR JERKING WHEN ACCELERATING FROM STOP, AS AT A STOP SIGN OR PULLING OUT OF PARKING LOTS. TOOK TO DEALER SEVERAL TIMES, THEY CAN'T DUPLICATE ISSUE, NO CODES. MORE RECENTLY THE BACKUP CAMERA HAS INTERMITTENTLY FAILED. …
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I PURCHASED MY LOW MILEAGE EDGE FROM LOCAL FORD DEALER. EXPERIENCING PERIODIC ISSUE WITH CAR TRANSMISSION LAG OR JERKING WHEN ACCELERATING FROM STOP, AS AT A STOP SIGN OR PULLING OUT OF PARKING LOTS. TOOK TO DEALER SEVERAL TIMES, THEY CAN'T DUPLICATE ISSUE, NO CODES. MORE RECENTLY THE BACKUP CAMERA HAS INTERMITTENTLY FAILED. NO BACKUP GUIDELINES ARE PRESENT, SOMETIMES BACKUP CAMERA IS VISIBLE, THEN GOES BLACK, OTHER TIMES DOESN'T WORK AT ALL. NOW MY BRAKES ARE GIVING ME ISSUES. THE PEDAL WILL EITHER BE VERY HARD TO PRESS, AS IN LOSING POWER BRAKING WHEN A VEHICLE DIES. THEN THE PEDAL MAY GO ALL THE WAY TO THE FLOOR. DID EXPERIENCE SOMETHING SIMILAR WHILE IN FAST FOOD DRIVE THRU, FOOT ON BRAKE, THEN BRAKE LOSING PRESSURE AND PEDAL DEPRESSING TO FLOOR. I PUT THE VEHICLE IN PARK, THEN THE "SERVICE ADVANCE TRACK: LIGHT CAME ON BRIEFLY. THIS VEHICLE IS NOT SAFE AND ONCE I MAKE A LIST OF ALL OF THE SERVICE BULLETINS IT'S GOING TO THE DEALER FOR REPAIR. LAST TIME I WENT THE IDIOT AT THE SERVICE COUNTER PUT THAT I SAID THE VEHICLE "STALLED". NEVER DID I SAY THAT HAPPENED. I SAID THERE WAS A LAG IN ACCELERATION AND THE FEELING LIKE A TRANSMISSION JERKING INTO GEAR. PIECE OF JUNK FORD, DON'T KNOW WHAT I WAS THINKING BUYING IT. ALL OF THESE COMPLAINTS ON THIS SITE, AMAZING THERE AREN'T MORE ACCIDENTS. SHAME ON YOU FORD! YOU USED TO MAKE QUALITY PRODUCTS.
NHTSA ODI #10860447
70,000 miles · Apr 19, 2016
Electrical System
DOOR AJAR SENSOR REMAINS ON EVEN WHEN DOOR IS SHUT. DOORS DO NOT LOCK WHEN SENSOR IS ON. INTERIOR LIGHTS STAY ON. BATTERY DIES BECAUSE LIGHTS DO NOT TURN OFF. ALL MY DOORS ARE UNLOCKED SO IT IS VERY UNSAFE, SOMEONE COULD ENTER MY VEHICLE WHILE IT IS STOPPED.THIS HAPPENS EVERYDAY AND CLEANING THE LATCH DOES NOT HELP.
NHTSA ODI #10860433
35,000 miles · Apr 18, 2016
Unknown Or Other
"DOOR AJAR"THE DRIVERS DOOR CONSTANTLY REGISTERS AS DOOR AJAR. THE DOOR IS CLEARLY CLOSED BUT THE SENSOR SHOW IT AS AJAR. YOU CANNOT LOCK THE DOORS WHEN IN MOTION, THE INTERIOR LIGHT STAYS ON AND WARNING BEEP GOES OFF EVERY TIME YOU STOP OR SLOW THE CAR.
NHTSA ODI #10860071
70,000 miles · Apr 16, 2016
Electrical System
DOOR AJAR ALARM ON WHEN DOOR IS CLOSED DOME LIGHT STAYS ON DOOR WONT LOCK
NHTSA ODI #10859881
Mileage unknown · Apr 13, 2016
Unknown Or Other
DOOR AJAR SENSOR STAYS ON. INTERIOR LIGHT WILL NOT TURN OFF AND EVERY TIME I STOP IT ASKS TO BE SHIFT TO PARK. EVERY TIME SENSOR MALFUNCTIONS IT PREVENTS THE VEHICLE FROM BEING LOCKED. THE VEHICLE WAS PURCHASED AS A CERTIFIED USED VEHICLE AND 3MONTHS AFTER I WAS AT THE DEALER TRYING TO GET IT FIXED. I WAS CHARGED A CO PAYMENT OF…
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DOOR AJAR SENSOR STAYS ON. INTERIOR LIGHT WILL NOT TURN OFF AND EVERY TIME I STOP IT ASKS TO BE SHIFT TO PARK. EVERY TIME SENSOR MALFUNCTIONS IT PREVENTS THE VEHICLE FROM BEING LOCKED. THE VEHICLE WAS PURCHASED AS A CERTIFIED USED VEHICLE AND 3MONTHS AFTER I WAS AT THE DEALER TRYING TO GET IT FIXED. I WAS CHARGED A CO PAYMENT OFF $100 AND 3 MONTHS AFTER THE SAME PROBLEM PERSISTS. NOW MY WARRANTY IS OVER AND I'M BEING CHARGED $400+ TO GET IT FIXED.
NHTSA ODI #10855391
Mileage unknown · Apr 12, 2016
Electrical SystemExterior LightingStructure
2012 FORD EDGE SE. I NOTICE THAT SOMETIMES IT WOULD SHOW DOOR AJARED WARNING LIGHT. I WOULD HAVE OPEN AND CLOSE MY DOOR SEVERAL TIMES BEFORE THE LIGHT GO OFF. THEN IT PROGRESS TO THE POINT NOW IT'S PERMERNANT. NOW DOORS WON'T LOCK WHILE DRIVING, INTERIOR LIGHTS MOMENTARILY STAY ON AND THE ALARM BEEPS TWICE ( WARNING THAT THE DOO…
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2012 FORD EDGE SE. I NOTICE THAT SOMETIMES IT WOULD SHOW DOOR AJARED WARNING LIGHT. I WOULD HAVE OPEN AND CLOSE MY DOOR SEVERAL TIMES BEFORE THE LIGHT GO OFF. THEN IT PROGRESS TO THE POINT NOW IT'S PERMERNANT. NOW DOORS WON'T LOCK WHILE DRIVING, INTERIOR LIGHTS MOMENTARILY STAY ON AND THE ALARM BEEPS TWICE ( WARNING THAT THE DOOR AJAR IS KEEPING IT FROM SETTING PROPERLY.
NHTSA ODI #10855035
Mileage unknown · Apr 12, 2016
Electrical SystemExterior LightingUnknown Or Other
DOOR AJAR INDICATOR ON DASH STAYS ON EVEN WHEN DOOR IS CLOSED, DOME LIGHTS STAY ON, CAR ALARM GOES OFF RANDOMLY. INDICATOR WILL COME ON WHEN VEHICLE IS PARKED AND IN MOTION. HAVE HAD THIS PROBLEM FOR APPROXIMATELY 3 MONTHS NOW.
NHTSA ODI #10854983
15,000 miles · Apr 11, 2016
Electrical SystemLatches/locks/linkages
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STARTED THE VEHICLE AND THE DOOR AJAR WARNING INDICATOR ILLUMINATED. A CHIME SOUNDED EVEN THOUGH ALL THE DOORS WERE CLOSED SECURELY. IN ADDITION, THE DOME LIGHTS ILLUMINATED TEMPORARILY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A LUBRICANT WAS APPLIED TO THE DOOR LATCHES. THE F…
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TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STARTED THE VEHICLE AND THE DOOR AJAR WARNING INDICATOR ILLUMINATED. A CHIME SOUNDED EVEN THOUGH ALL THE DOORS WERE CLOSED SECURELY. IN ADDITION, THE DOME LIGHTS ILLUMINATED TEMPORARILY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A LUBRICANT WAS APPLIED TO THE DOOR LATCHES. THE FAILURE RECURRED ONE YEAR LATER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
NHTSA ODI #10854860
25,000 miles · Apr 11, 2016
Exterior LightingUnknown Or Other
DOOR AJAR AND LATCH ISSUE -DOOR AJAR SIGNAL STAYS ON WHEN DOOR IS CLOSED -INTERIOR LIGHT STAYS ON -INABILITY TO LOCK DOORS WHILE IN VEHICLE -FAULTY LATCH ON DRIVERS SIDE DOOR -THE DOME LIGHT STAYS ON AND CREATES A NIGHT DRIVING HAZARD -FALSE DOOR AJAR SIGNAL PREVENTS DRIVER FROM RECOGNIZING A REAL DOOR AJAR SITUATION -THE…
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DOOR AJAR AND LATCH ISSUE -DOOR AJAR SIGNAL STAYS ON WHEN DOOR IS CLOSED -INTERIOR LIGHT STAYS ON -INABILITY TO LOCK DOORS WHILE IN VEHICLE -FAULTY LATCH ON DRIVERS SIDE DOOR -THE DOME LIGHT STAYS ON AND CREATES A NIGHT DRIVING HAZARD -FALSE DOOR AJAR SIGNAL PREVENTS DRIVER FROM RECOGNIZING A REAL DOOR AJAR SITUATION -THE DOORS WILL NOT LOCK WHICH IS A MAJOR SAFETY ISSUE
NHTSA ODI #10854856
30,000 miles · Apr 11, 2016
Unknown Or Other
DRIVER DOOR AJAR LIGHT COMES ON, BUT THE DOOR IS NOT AJAR. VERY ANNOYING AND I THINK DANGEROUS. THOUSANDS OF PEOPLE COMPLAINING ONLINE, IT SHOULD BE RECALLED.
NHTSA ODI #10854851
Official recalls
3Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Jan 6, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Sep 7, 2012
Ford is recalling certain 2012 Edge vehicles manufactured from September 2, 2010, through October 31, 2011, equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel odor, weepage, or a continuous leak while the fuel system is pressurized.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will repair the vehicles free of charge. The safety recall began on September 27, 2012. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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