Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
1380–25K
40825–50K
39750–75K
22375–100K
211100–150K
61150K+
1,438 reports with mileage · 363 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Electrical System. Review the 686 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Structure. Review the 274 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Service Brakes. Review the 261 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
23 crash reports4 fire reports7 injury reports
What owners actually said
1,801 reports
114,000 miles · Aug 4, 2020
Service Brakes
MY VEHICLE'S BRAKES WENT ALL THE WAY TO THE FLOORBOARD BEFORE COMING TO A STOP. THE PRESSURE IN THE BRAKES WOULD LEAVE IMMEDIATELY SO I TOOK IT TO MY MECHANIC AND THEY REPLACED THE MASTER CYLINDER. TWO MONTHS LATER, THE SAME THING HAPPENED AGAIN WHERE ALL THE PRESSURE OF THE BRAKES ARE GONE AND THE BRAKES BARELY STOP THE CAR SO …
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MY VEHICLE'S BRAKES WENT ALL THE WAY TO THE FLOORBOARD BEFORE COMING TO A STOP. THE PRESSURE IN THE BRAKES WOULD LEAVE IMMEDIATELY SO I TOOK IT TO MY MECHANIC AND THEY REPLACED THE MASTER CYLINDER. TWO MONTHS LATER, THE SAME THING HAPPENED AGAIN WHERE ALL THE PRESSURE OF THE BRAKES ARE GONE AND THE BRAKES BARELY STOP THE CAR SO I TOOK IT AGAIN TO THE MECHANIC AND THEY REPLACED THE MASTER CYLINDER AND STILL THE BRAKE PRESSURE WON'T HOLD SO THEY SAID IT MIGHT HAVE TO DO WITH THE ABS SYSTEM. THEY WERE SURPRISED THAT THERE IS NO RECALL ON THE BRAKE SYSTEM BECAUSE IT SEEMS LIKE SO MANY OTHER PEOPLE ARE DEALING WITH THE FAULTY SYSTEM THAT KEEPS BREAKING THE MASTER CYLINDER. THE ABS SYSTEM IS VERY EXPENSIVE TO FIX TOO. I DON'T FEEL SAFE IN MY CAR ANYMORE, THE BRAKES CAN GIVE OUT ANYTIME WHILE I'M DRIVING AND FORD COULD CARE LESS.
NHTSA ODI #11343191
145,000 miles · Jul 19, 2020
Structure
FRONT PASSENGER DOOR LATCH/SENSOR MALFUNCTION. DOOR AJAR LIGHT STAYS ON EVEN THOUGH THE DOOR IS CLOSED. THE DOORS DON'T LOCK AND THE DOME LIGHT STAYS ON BECAUSE THE CAR THINKS THE DOOR IS OPEN. THIS IS A HUGE SAFETY CONCERN BECAUSE I HAVE A SMALL SON AND WE CAN'T LOCK THE DOORS WHILE HE'S IN THE VEHICLE.
NHTSA ODI #11340261
166,000 miles · Jul 17, 2020
Engine
THE TEMPERATURE GAUGE SUDDENLY WENT FROM NORMAL TO HIGH. I NOTICED IT AND WAS ABLE TO IMMEDIATELY TURN THE CAR OFF. NO ALARMS OR ALERTS WENT OFF ON THE CAR AT ALL. WHEN WE LOOKED UNDER THE HOOD OF THE CAR WE NOTICED THAT THE ANTIFREEZE WAS LEAKING. MY HUSBAND ADDED MORE TO IT AND WE LEFT THE CAR THERE UNTIL WE COULD FIGURE OU…
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THE TEMPERATURE GAUGE SUDDENLY WENT FROM NORMAL TO HIGH. I NOTICED IT AND WAS ABLE TO IMMEDIATELY TURN THE CAR OFF. NO ALARMS OR ALERTS WENT OFF ON THE CAR AT ALL. WHEN WE LOOKED UNDER THE HOOD OF THE CAR WE NOTICED THAT THE ANTIFREEZE WAS LEAKING. MY HUSBAND ADDED MORE TO IT AND WE LEFT THE CAR THERE UNTIL WE COULD FIGURE OUT WHICH MECHANIC WOULD BE ABLE TO REPAIR THE WATER PUMP. THE LOCAL MECHANICS WE SPOKE TO WERE NOT COMFORTABLE DOING THIS REPAIR DUE TO THE AMOUNT OF LABOR REQUIRED FOR THIS VEHICLE. WE HAD THE FORD EDGE TOWED TO THE FORD DEALERSHIP. THE WATER PUMP ENDED UP LEAKING INTO THE ENGINE WHICH THE DEALERSHIP SAID WAS CATASTROPHIC. IF I HAD BEEN ON THE ROAD, INSTEAD OF IN THE PARKING LOT, IT COULD HAVE SEIZED THE ENGINE. IT HAPPENED INSTANTANEOUSLY AND WITHOUT ANY WARNINGS OR ALARMS. THE FORD TECHNICIANS SAID IT MAY HAVE BEEN LEAKING INTO THE ENGINE FOR SEVERAL DAYS WITHOUT WARNING. THIS IS A SERIOUS AND DANGEROUS ISSUE AS WELL AS A COSTLY ONE. A WATER PUMP SHOULD BE A SIMPLE REPAIR OR PROBLEM, HOWEVER THE WAY THAT IT HAPPENED CAUSED ENGINE FAILURE. IT NOW REQUIRES AN ENTIRE ENGINE REPLACEMENT. THE CAR NO LONGER FUNCTIONS OR OPERATES IN ANY CAPACITY. I WAS STATIONARY IN A PARKING LOT SO I WAS FORTUNATE. I HAD JUST PULLED INTO THE PARKING SPACE AND WAS THERE ABOUT ONE MINUTE - LITERALLY. THE REPAIR FEES FOR THE WATER PUMP WERE PRICED AT $3,000. THE REPAIR FEES FOR THE USED ENGINE REPLACEMENT ARE $4,000-5,000. THIS IS A POOR VEHICLE DESIGN AND A SAFETY CONCERN FOR FORD.
NHTSA ODI #11339958
26,000 miles · Jul 16, 2020
Back Over Prevention
ALL DOOR SENSORS NEEDED REPLACING. THE FRONT INTERFACE DISPLAY MODULE NEEDED TO BE REPLACED BECAUSE THE HAZARD LIGHTS CAME ON FOR NO REASONS AND COULDN'T BE TURNED OFF. REAR VIEW CAMERA DOESN'T WORK. FRONT HOOD NEEDS PAINTING FROM POOR CLEAR COAT. IT TOOK ONE MONTH FOR FORD TO GET THE FIDM. NUMEROUS RECALLS BUT FORD SAID THEY DO…
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ALL DOOR SENSORS NEEDED REPLACING. THE FRONT INTERFACE DISPLAY MODULE NEEDED TO BE REPLACED BECAUSE THE HAZARD LIGHTS CAME ON FOR NO REASONS AND COULDN'T BE TURNED OFF. REAR VIEW CAMERA DOESN'T WORK. FRONT HOOD NEEDS PAINTING FROM POOR CLEAR COAT. IT TOOK ONE MONTH FOR FORD TO GET THE FIDM. NUMEROUS RECALLS BUT FORD SAID THEY DON'T APPLY TO THE FORD EDGE. AS A FAMILY WE HAVE A FORD EDGE, F-150 LARIAT, ESCAPE,EXPLORER AND A F-250. THIS IS CURRENT AND NOT INCLUDING ALL THE OTHER VEHICLES WE HAD FROM FORD.
NHTSA ODI #11339705
141,350 miles · Jul 16, 2020
Service Brakes
BREAKS ARE REALLY SPONGY ABOUT 2TO3 IN OF PLAY BEFORE BRAKE ENGAGES
NHTSA ODI #11339688
Mileage unknown · Jul 14, 2020
Service Brakes
BRAKES ARE SO HARD, THE CAR DOES NOT BRAKE EASILY. IT MAKES A SOUND LIKE A WIND IS BLOWING. I TOOK IT TO THE FORD DEALER AND THEY SAID THE PROBLEM PROBABLY IS THE BRAKE BOOSTER. BUT AFTER THEY DO AN INSPECTION THEY FIND OUT THE PROBLEM IS THE MASTER CYLINDER AND HCU. SO THEY SAID THE COST IS AROUND $1,300 THIS IS TO EXPENSIVE …
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BRAKES ARE SO HARD, THE CAR DOES NOT BRAKE EASILY. IT MAKES A SOUND LIKE A WIND IS BLOWING. I TOOK IT TO THE FORD DEALER AND THEY SAID THE PROBLEM PROBABLY IS THE BRAKE BOOSTER. BUT AFTER THEY DO AN INSPECTION THEY FIND OUT THE PROBLEM IS THE MASTER CYLINDER AND HCU. SO THEY SAID THE COST IS AROUND $1,300 THIS IS TO EXPENSIVE THIS MUST BE A RECALL.. I SAW MANY CASES WITH THIS SAME PROBLEM.. ALSO FORD CHARGE $149 FOR INSPECTION..
NHTSA ODI #11339440
105,000 miles · Jul 12, 2020
Service Brakes
THE BRAKES HAVE BECOME 'SPONGY' AS THE SERVICE MECHANIC CALLS IT. WHEN I PUSH THE BRAKES, THEY GO ALL THE WAY TO THE FLOOR BEFORE STOPPING THE VEHICLE. IT TAKES MUCH LONGER TO STOP EVEN IF YOU ARE GOING SLOW.
NHTSA ODI #11338865
110,000 miles · Jul 8, 2020
Service Brakes
THE PROBLEM STARTED WITH AN OCCASIONALLY STIFF BRAKE PEDAL. THIS WAS IN FEBRUARY 2015 WITH 59,554 MILES ON THE CAR. THE FORD DEALERSHIP REPLACED THE BRAKE BOOSTER UNDER CUSTOMER SATISFACTION PROGRAM 13N02. THEN IN MAY 2016 WITH 74,029 MILES ON THE CAR THE PROBLEM RETURNED EVEN WORSE. THIS TIME THE PEDAL WOULD NOT ONLY BE STIFF …
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THE PROBLEM STARTED WITH AN OCCASIONALLY STIFF BRAKE PEDAL. THIS WAS IN FEBRUARY 2015 WITH 59,554 MILES ON THE CAR. THE FORD DEALERSHIP REPLACED THE BRAKE BOOSTER UNDER CUSTOMER SATISFACTION PROGRAM 13N02. THEN IN MAY 2016 WITH 74,029 MILES ON THE CAR THE PROBLEM RETURNED EVEN WORSE. THIS TIME THE PEDAL WOULD NOT ONLY BE STIFF AT START UP BUT WOULD ALSO BECOME STIFF WHILE DRIVING AND WAS ACCOMPANIED BY A HIGH PITCHED RINGING NOISE. THE DEALERSHIP REPLACED THE BRAKE BOOSTER AGAIN BUT THIS TIME THE COST WAS PLACED ON ME. NOW HERE WE ARE IN JULY 2020 WITH APPROXIMATELY 110,000 MILES ON THE VEHICLE THE STIFF PEDAL PROBLEM HAS BEEN COMING UP AGAIN AND HAS PROGRESSED TO THE BRAKE PEDAL GOING TO THE FLOOR WHILE DRIVING WITH GREATLY REDUCED BRAKING POWER. THE FORD DEALERSHIP AGAIN SAYS THAT THE BRAKE BOOSTER IS PART OF THE PROBLEM, ALONG WITH THE MASTER CYLINDER. THE DEALER & FORD MOTOR CO. BOTH STATE THAT THE COST OF REPLACING THEIR FAULTY PARTS IS MY RESPONSIBILITY. FORD OBVIOUSLY HAS NOT FIXED THE PROBLEM WITH THEIR BRAKE BOOSTERS
NHTSA ODI #11338292
116,000 miles · Jul 4, 2020
Service Brakes
WHEN DRIVING AT VARIOUS SPEEDS ON HIGHWAY AND CITY STREETS, GOING TO APPLY BRAKES WHEN STOPPING THE BRAKES WILL NOT FULLY STOP THE VEHICLE. IT WILL SLOW IT DOWN BUT IT WON'T COME TO A COMPLETE STOP WITHOUT HAVING TO USE THE EMERGENCY BRAKE TO BE ABLE TO FULLY STOP. THE BRAKE PEDAL WOULD BE PUSHED ALL THE WAY INTO THE FLOOR. AND …
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WHEN DRIVING AT VARIOUS SPEEDS ON HIGHWAY AND CITY STREETS, GOING TO APPLY BRAKES WHEN STOPPING THE BRAKES WILL NOT FULLY STOP THE VEHICLE. IT WILL SLOW IT DOWN BUT IT WON'T COME TO A COMPLETE STOP WITHOUT HAVING TO USE THE EMERGENCY BRAKE TO BE ABLE TO FULLY STOP. THE BRAKE PEDAL WOULD BE PUSHED ALL THE WAY INTO THE FLOOR. AND IT MAKES THIS AWFUL SQEAULING NOISE WHEN BRAKES ARE APPLIED.
NHTSA ODI #11337425
92,800 miles · Jun 29, 2020
Unknown Or Other
REAR HATCH WILL OPEN UP RANDOMLY, NO RHYME OR REASON. USUALLY ONLY HAPPENS WHEN PARKED. I BELIEVE IT MAY BE A KEY FOB ISSUE, BUT CAN'T BE CERTAIN. *TR
FORD IS RECALLING CERTAIN MODEL YEAR 2011 FORD F-150, F-250, F-350, F-450, F-550, EDGE, AND LINCOLN MKX TRUCKS MANUFACTURED FROM OCTOBER 25, 2010, THROUGH NOVEMBER 20, 2010. THESE VEHICLES WERE INSPECTED USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) THAT HAD A CUSTOM SOFTWARE ROUTINE TO READ THE SUSPECT BODY CONTROL MODULE (BCM) SERIAL NUMBER. BASED ON THE SERIAL NUMBER THE BCM WAS EITHER NOT AFFECTED OR REPLACED. THE CUSTOM SOFTWARE ROUTINE WAS NOT READING THE CORRECT SET OF CHARACTERS, AND WAS NOT ABLE TO IDENTIFY A BCM THAT REQUIRED REPLACEMENT AFFECTED BCMS MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH COULD RESULT IN A VEHICLE FIRE.
Remedy: DEALER WILL INSPECT THE BODY CONTROL MODULE AND IF NECESSARY REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 7, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 F-150, F-250, F-350, F-450, F-550, EDGE AND LINCOLN MKX VEHICLES. DURING A SIX-DAY PRODUCTION PERIOD, THE SUPPLIER OF THE BODY CONTROL MODULE MANUFACTURED MODULES THAT MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH CAN RESULT IN AN UNATTENDED VEHICLE FIRE.
Remedy: DEALER WILL REPLACE THE BODY CONTROL MODULE IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EDGE AND LINCOLN MKX VEHICLES MANUFACTURED FROM JULY 1, 2010, THROUGH OCTOBER 8, 2010. THESE VEHICLES WERE SHIPPED WITH INCORRECTLY CONFIGURED ELECTRONIC MODULE SETTINGS THAT DISABLE THE LOCKING FUNCTION OF THE LIFTGATE. ACCORDINGLY, THE VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, "DOOR LOCKS AND DOOR RETENTION COMPONENTS."
Consequence & remedy
Consequence: THE LIFTGATE LOCK MAY BE DISABLED AND THE DRIVER MAY NOT BE ABLE TO LOCK THE LIFTGATE USING INTERIOR LOCK SWITCHES OR REMOTE KEY FOB BUTTONS.
Remedy: FORD WILL NOTIFY OWNERS AND DEALERS WILL HAVE THE AFFECTED CONTROL MODULES UPDATED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 1, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
2011 Ford Edge Problems, Complaints & Recalls | Skip That Year
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