Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
1380–25K
40825–50K
39750–75K
22375–100K
211100–150K
61150K+
1,438 reports with mileage · 363 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Electrical System. Review the 686 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Structure. Review the 274 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Service Brakes. Review the 261 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
23 crash reports4 fire reports7 injury reports
What owners actually said
1,801 reports
200 miles · May 23, 2011
Electrical System
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT WAS DRIVING APPROXIMATELY 55 TO 70 MPH WHEN THE ELECTRICAL SYSTEM FAILED. THE CONTACT WAS ABLE TO CONTINUE DRIVING THE VEHICLE AND THE VEHICLE WAS INSPECTED BY THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY…
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TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT WAS DRIVING APPROXIMATELY 55 TO 70 MPH WHEN THE ELECTRICAL SYSTEM FAILED. THE CONTACT WAS ABLE TO CONTINUE DRIVING THE VEHICLE AND THE VEHICLE WAS INSPECTED BY THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 200 AND THE VIN WAS UNAVAILABLE.
NHTSA ODI #10402447
500 miles · May 20, 2011
Seat Belts
REAR SEAT CENTER SEAT BELT LATCH IS IN A LOCATION THAT IS EXTREMELY HARD TO USE AND WHEN THE SEAT BELT DOES GET BUCKLED, IT IS SO UNCOMFORTABLE THAT I HAVE HAD PEOPLE UNBUCKLE. YOU ACTUALLY SIT RIGHT ON THE LATCH WHEN IT IS BUCKLED. THERE REALLY SHOULD BE A FIX AVAILABLE SO THAT THE LATCH END OF THE CENTER BUCKLE CAN BE MOVED …
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REAR SEAT CENTER SEAT BELT LATCH IS IN A LOCATION THAT IS EXTREMELY HARD TO USE AND WHEN THE SEAT BELT DOES GET BUCKLED, IT IS SO UNCOMFORTABLE THAT I HAVE HAD PEOPLE UNBUCKLE. YOU ACTUALLY SIT RIGHT ON THE LATCH WHEN IT IS BUCKLED. THERE REALLY SHOULD BE A FIX AVAILABLE SO THAT THE LATCH END OF THE CENTER BUCKLE CAN BE MOVED OUT OF THE WAY OF WHERE YOU SIT. I CAN'T IMAGINE HOW A PERSON WITH A CAR SEAT WOULD TRY TO USE THIS.
NHTSA ODI #10403177
500 miles · May 20, 2011
Steering
DURING ACCELERATION, VEHICLE PULLS TO THE RIGHT WITH STEERING WHEEL TURN TO THE RIGHT. PULLING HAPPENS REGARDLESS OF ACCELERATING FROM STOP OR MOVING. THE HARDER THE ACCELERATION, THE HARDER THE PULL. DURING COASTING AND BRAKING, VEHICLE TRAVELS STRAIGHT. *TR
NHTSA ODI #10402246
1,000 miles · May 12, 2011
Steering
I PURCHASED A 2011 FORD EDGE LIMITED. WITHIN 2 WEEKS I NOTICED THE CAR WAS VEERING TO THE RIGHT. I TOOK THE CAR INTO THE DEALERSHIP AND A 4 WHEEL ALIGNMENT WAS PERFORMED. I HAD TO TAKE THE CAR BACK WITHIN A FEW DAYS AS THE CAR WAS STILL PULLING TO THE RIGHT. A 2ND ALIGNMENT WAS PERFORMED. A FEW DAYS LATER I TOOK IT BACK AGAIN AS…
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I PURCHASED A 2011 FORD EDGE LIMITED. WITHIN 2 WEEKS I NOTICED THE CAR WAS VEERING TO THE RIGHT. I TOOK THE CAR INTO THE DEALERSHIP AND A 4 WHEEL ALIGNMENT WAS PERFORMED. I HAD TO TAKE THE CAR BACK WITHIN A FEW DAYS AS THE CAR WAS STILL PULLING TO THE RIGHT. A 2ND ALIGNMENT WAS PERFORMED. A FEW DAYS LATER I TOOK IT BACK AGAIN AS THE CAR WAS STILL VEERING TO THE RIGHT. THIS TIME THE SERVICE MANAGER CAME TO ME AND SAID I FOUND THE FIX ON THE FORD INNER COMPANY MEMO. HE THEN PERFORMED A SUB FRAME ADJUSTMENT. THE CAR STILL VEERS TO THE RIGHT AND I TOOK IT IN ONCE AGAIN AND A 3RD WHEEL ALIGNMENT WAS PERFORMED. AFTER EACH WHEEL ALIGNMENT I WAS INFORMED AN ADJUSTMENT WAS MADE, SOMETHING WAS "OUT OF WHACK" I EVEN TOOK A SALESMAN FOR A TEST DRIVE IN A DIFFERENT EDGE CAR FROM THE LOT AND THE CAR VEERED TO THE RIGHT. I HAVE SPOKEN TO THE SERVICE ADVISOR AND SHE HAS MENTIONED THAT OTHER EDGE OWNERS HAVE BROUGHT THEIR CAR IN FOR THE SAME PROBLEM AS WELL AS LINCOLN CUSTOMERS. THERE ARE ALSO SEVERE PROBLEMS WITH THE FORD MY TOUCH SYNC SYSTEM. I HAVE TAKEN MY CAR IN 3 DIFFERENT TIMES FOR UPDATES. I HAVE BEEN TOLD THAT THESE UPDATES WILL NOT FIX THE PROBLEMS AND THAT THERE ARE AT LEAST 6-10 MORE UPDATES NEEDED TO HOPEFULLY FIX ALL THE PROBLEMS. I BELIEVE THE CAR PULLING TO THE RIGHT IS A SEVERE SAFETY ISSUE. *TR
NHTSA ODI #10400594
9,000 miles · May 6, 2011
Steering
TL*THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING APPROXIMATELY BETWEEN 10-20 MPH, THE CONTACT ATTEMPTED TO MAKE A RIGHT TURN AND THE STEERING WHEEL LOCKED WITHOUT WARNING. THE VEHICLE WAS DRIVEN ONTO THE SIDE OF THE ROAD AND THE ENGINE SHUT OFF. UPON RESTARTING, THE VEHICLE, THE STEERING WHEEL FUNCTIONED NORMALLY. THE VEHICLE…
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TL*THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING APPROXIMATELY BETWEEN 10-20 MPH, THE CONTACT ATTEMPTED TO MAKE A RIGHT TURN AND THE STEERING WHEEL LOCKED WITHOUT WARNING. THE VEHICLE WAS DRIVEN ONTO THE SIDE OF THE ROAD AND THE ENGINE SHUT OFF. UPON RESTARTING, THE VEHICLE, THE STEERING WHEEL FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE PTU ASSEMBLY WAS REPLACED. THE SIMILAR FAILURE RECURRED AFTER THE VEHICLE WAS REPAIRED. THE CONTACT PLANNED TO TAKE THE VEHICLE BACK TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND RECOMMENDED THAT THE FAILURE BE DIAGNOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 9,000.
NHTSA ODI #10399340
3,980 miles · Apr 21, 2011
Electrical SystemFuel System, GasolineStructure
1. LEASED CAR ON 12/31/2010, THE SYNC FAILED AND SCREEN WENT BLANK WHILE DRIVING. 2. BACKED OUT OF DRIVEWAY AND REAR CAMERA FROZE. 3. DOORS AND HOOD OUT OF LINE 4. GAS TANK LEAK, DEALER DOESN'T KNOW WHEN THEY CAN GET A PART. *TR
NHTSA ODI #10397034
100 miles · Mar 27, 2011
Electrical SystemEquipment
FORD'S SYNC SYSTEM IS A SAFETY HAZARD. IT DOES NOT WORK AS ADVERTISED, CONSTANTLY CRASHES AND IS A GRAVE DISTRACTION FOR DRIVERS. *TR
NHTSA ODI #10393012
500 miles · Mar 22, 2011
Equipment
2011 FORD EDGE LIMITED WITH MYFORD TOUCH SYSTEM. TOOK DELIVERY OF THIS VEHICLE ON 2/23/11. SINCE, THE MYFORD TOUCH SYSTEM HAS EITHER OPERATED ON A VERY LIMITED BASIS, OR, AND MOST IMPORTANTLY, HAS BEEN ENTIRELY INOPERABLE. THE VEHICLE HAS BEEN IN DEALER SERVICE DEPARTMENT FROM 3/10/11 - 3/17/11 AND UPON FURTHER FAILURE OF THE SY…
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2011 FORD EDGE LIMITED WITH MYFORD TOUCH SYSTEM. TOOK DELIVERY OF THIS VEHICLE ON 2/23/11. SINCE, THE MYFORD TOUCH SYSTEM HAS EITHER OPERATED ON A VERY LIMITED BASIS, OR, AND MOST IMPORTANTLY, HAS BEEN ENTIRELY INOPERABLE. THE VEHICLE HAS BEEN IN DEALER SERVICE DEPARTMENT FROM 3/10/11 - 3/17/11 AND UPON FURTHER FAILURE OF THE SYSTEM, WE PICKED UP ONCE AGAIN BY THE DEALER ON 3/21/11 WHERE IT REMAINS, AWAITING AN INSPECTION BY A FORD FIELD SERVICE ENGINEER. THE DEALER INITIALLY RE-PROGRAMMED THE SYSTEM, WHICH FAILED, ATTEMPTED TO UPGRADE THE SYSTEM SOFTWARE TO V2.7, WITH NO SUCCESS AND THEN REPLACED THE APIM (AUDIO PROTOCOL INTERFACE MODULE) 3 TIMES, WITHOUT SUCCESS. AFTER E-MAILS TO KEY CONTACTS AT FORD, WE RECEIVED A CALL FROM FORD'S EXECUTIVE OFFICES, WHO ARE NOW COORDINATION THE FURTHER REPAIR ATTEMPTS. HAVE BEEN ADVISED THAT IF REPAIRS DO NOT REMEDY THE PROBLEM, THAT THEY WILL HAVE TO CONSIDER OTHER ALTERNATIVES. WE ASSUME THAT IS REPLACING THE VEHICLE, BUT THEY WOULD NOT YET COMMIT TO SUCH. THIS ISSUE HAS LEFT US WITH AN ENTIRE LACK OF FAITH IN FORD AND THE QUALITY OF ITS VEHICLES.
NHTSA ODI #10392438
2,500 miles · Mar 15, 2011
Electrical System
BLUETOOTH INOP ,DOES NOT ALLOW CONNECTIVITY AFTER 3.0 MONTHS. WORKED FINE. EVERYTHING ELSE FUNCTIONS CORRECTLY. LOVE THE VEHICLE. HAVE ALREADY TURNED IT OF THEN BACKON. TRIED ANOTHER PHONE. *TR
NHTSA ODI #10390213
500 miles · Mar 4, 2011
Electrical System
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE TOUCH SCREEN AND INSTRUMENTAL PANEL FAILED BY NOT DISPLAYING AN ACCURATE READING OF SPEED TRAVELED, GASOLINE FUEL LEVELS, ETC. THE VEHICLE WAS INSPECTED BY THE DEALER BUT THE DEALER WAS UNABLE TO DETERMINE A REMEDY FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. T…
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TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE TOUCH SCREEN AND INSTRUMENTAL PANEL FAILED BY NOT DISPLAYING AN ACCURATE READING OF SPEED TRAVELED, GASOLINE FUEL LEVELS, ETC. THE VEHICLE WAS INSPECTED BY THE DEALER BUT THE DEALER WAS UNABLE TO DETERMINE A REMEDY FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 500.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 FORD F-150, F-250, F-350, F-450, F-550, EDGE, AND LINCOLN MKX TRUCKS MANUFACTURED FROM OCTOBER 25, 2010, THROUGH NOVEMBER 20, 2010. THESE VEHICLES WERE INSPECTED USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) THAT HAD A CUSTOM SOFTWARE ROUTINE TO READ THE SUSPECT BODY CONTROL MODULE (BCM) SERIAL NUMBER. BASED ON THE SERIAL NUMBER THE BCM WAS EITHER NOT AFFECTED OR REPLACED. THE CUSTOM SOFTWARE ROUTINE WAS NOT READING THE CORRECT SET OF CHARACTERS, AND WAS NOT ABLE TO IDENTIFY A BCM THAT REQUIRED REPLACEMENT AFFECTED BCMS MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH COULD RESULT IN A VEHICLE FIRE.
Remedy: DEALER WILL INSPECT THE BODY CONTROL MODULE AND IF NECESSARY REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 7, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 F-150, F-250, F-350, F-450, F-550, EDGE AND LINCOLN MKX VEHICLES. DURING A SIX-DAY PRODUCTION PERIOD, THE SUPPLIER OF THE BODY CONTROL MODULE MANUFACTURED MODULES THAT MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH CAN RESULT IN AN UNATTENDED VEHICLE FIRE.
Remedy: DEALER WILL REPLACE THE BODY CONTROL MODULE IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EDGE AND LINCOLN MKX VEHICLES MANUFACTURED FROM JULY 1, 2010, THROUGH OCTOBER 8, 2010. THESE VEHICLES WERE SHIPPED WITH INCORRECTLY CONFIGURED ELECTRONIC MODULE SETTINGS THAT DISABLE THE LOCKING FUNCTION OF THE LIFTGATE. ACCORDINGLY, THE VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, "DOOR LOCKS AND DOOR RETENTION COMPONENTS."
Consequence & remedy
Consequence: THE LIFTGATE LOCK MAY BE DISABLED AND THE DRIVER MAY NOT BE ABLE TO LOCK THE LIFTGATE USING INTERIOR LOCK SWITCHES OR REMOTE KEY FOB BUTTONS.
Remedy: FORD WILL NOTIFY OWNERS AND DEALERS WILL HAVE THE AFFECTED CONTROL MODULES UPDATED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 1, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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