Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
1380–25K
40825–50K
39750–75K
22375–100K
211100–150K
61150K+
1,438 reports with mileage · 363 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Electrical System. Review the 686 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Structure. Review the 274 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Service Brakes. Review the 261 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
23 crash reports4 fire reports7 injury reports
What owners actually said
1,801 reports
1,000 miles · Jun 29, 2012
Power Train
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE EMITTED A LOUD BANGING NOISE WHILE CHANGING GEARS AND THE VEHICLE WOULD JERK. THE FAILURE OCCURRED AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS NORMAL. THE VEHICLE WAS NOT REPAIRED. THE…
Read full complaint
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE EMITTED A LOUD BANGING NOISE WHILE CHANGING GEARS AND THE VEHICLE WOULD JERK. THE FAILURE OCCURRED AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS NORMAL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 1,000.
NHTSA ODI #10463527
37,550 miles · Jun 26, 2012
EnginePower TrainVehicle Speed Control
MY WIFE WAS DRIVING HOME FROM WORK ON THE FREEWAY WHEN ALL OF A SUDDEN HER VEHICLE WENT "LIMP". WHILE THE VEHICLE WAS IN "LIMP' MODE THERE WAS NO ACCELERATION AND YOU CAN FEEL HUGE VIBRATIONS AS IF THE ENGINE WAS ABOUT TO DIE. SHE WAS FORCED TO MANEUVER HER WAY THROUGH THREE LANES OF TRAFFIC WITH HER HAZARDS ON IN ORDER TO GET …
Read full complaint
MY WIFE WAS DRIVING HOME FROM WORK ON THE FREEWAY WHEN ALL OF A SUDDEN HER VEHICLE WENT "LIMP". WHILE THE VEHICLE WAS IN "LIMP' MODE THERE WAS NO ACCELERATION AND YOU CAN FEEL HUGE VIBRATIONS AS IF THE ENGINE WAS ABOUT TO DIE. SHE WAS FORCED TO MANEUVER HER WAY THROUGH THREE LANES OF TRAFFIC WITH HER HAZARDS ON IN ORDER TO GET TO A "SAFE" SPOT. THE ONLY WAY SHE WAS ABLE TO GET OUT OF THE SITUATION WAS TO TURN OFF THE VEHICLE AND RESTART IT. THE ON BOARD COMPUTER HAD A WRENCH LIGHT UP AND A MESSAGE ASKING TO LOOK IN OUR MANUAL. PER OUR MANUAL THIS IS A POWERTRAIN ISSUE. THIS HAS HAPPENED TWO MORE TIMES IN LESS THAN FOUR DAYS AND TWICE OUR THREE MONTH OLD SON WAS WITH US/HER. MY WIFE IS CURRENTLY TAKING THE VEHICLE TO A FORD DEALERSHIP AND SHE JUST CALLED TO INFORM ME THAT IT HAD HAPPENED THE THIRD TIME. THIS IS A DANGEROUS THING AND HAS DISASTER WRITTEN ALL OVER IT! *JB
NHTSA ODI #10463164
Mileage unknown · Jun 8, 2012
Vehicle Speed Control
LETTER FROM CONGRESSMAN KING ON BEHALF OF CONSTITUENT REGARDING HER ISSUE WITH THE 2011 FORD EDGE; PLEASE RESPOND TO MASSAPEQUA PARK DISTRICT OFFICE AT 1003 PARK BLVD., MASSAPEQUA PARK, NEW YORK 11762 *TGW THE CONSUMER STATED THE VEHICLE SUDDENLY ACCELERATED FROM 30 MPH TO 90 MPH. THE CONSUMER WAS UNABLE TO STOP THE VEHICLE. T…
Read full complaint
LETTER FROM CONGRESSMAN KING ON BEHALF OF CONSTITUENT REGARDING HER ISSUE WITH THE 2011 FORD EDGE; PLEASE RESPOND TO MASSAPEQUA PARK DISTRICT OFFICE AT 1003 PARK BLVD., MASSAPEQUA PARK, NEW YORK 11762 *TGW THE CONSUMER STATED THE VEHICLE SUDDENLY ACCELERATED FROM 30 MPH TO 90 MPH. THE CONSUMER WAS UNABLE TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER. WHEN THE SERVICE TECH DROVE THE VEHICLE INTO THE BAY, THE VEHICLE WAS STILL ACCELERATING. THE DEALER PERFORMED TESTS, BUT THEY DID NOT MAKE ANY REPAIRS. *JB
NHTSA ODI #10461537
54,917 miles · Jun 5, 2012
Vehicle Speed Control
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH THE VEHICLE STALLED. THE CONTACT WAS ABLE TO PULL THE CAR TO THE SIDE OF THE ROAD AND RESTARTED THE VEHICLE. THE VEHICLE TRAVELED ANOTHER 15 MILES AT 65 MPH BEFORE STALLING AGAIN. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR A DIAGNOSIS AND THE…
Read full complaint
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH THE VEHICLE STALLED. THE CONTACT WAS ABLE TO PULL THE CAR TO THE SIDE OF THE ROAD AND RESTARTED THE VEHICLE. THE VEHICLE TRAVELED ANOTHER 15 MILES AT 65 MPH BEFORE STALLING AGAIN. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR A DIAGNOSIS AND THE THROTTLE BODY WAS REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 54,917.
NHTSA ODI #10460690
36,600 miles · May 26, 2012
EnginePower Train
WAS DRIVING IN MORNING RUSH HOUR TRAFFIC GOING ABOUT 50MPH ON A HIGHWAY. CAR LOST ALL ACCELERATION AND WENT "LIMP" WITHOUT ANY NOTICE. WRENCH LIGHT CAME ON. WAS ABLE TO GET CAR TO SIDE OF ROAD BEFORE IT COMPLETELY STOPPED. IT WAS VERY FRIGHTENING AS CARS WERE CLOSE BEHIND ME AND COULD HAVE EASILY REAR-ENDED ME. HUSBAND CAME TO …
Read full complaint
WAS DRIVING IN MORNING RUSH HOUR TRAFFIC GOING ABOUT 50MPH ON A HIGHWAY. CAR LOST ALL ACCELERATION AND WENT "LIMP" WITHOUT ANY NOTICE. WRENCH LIGHT CAME ON. WAS ABLE TO GET CAR TO SIDE OF ROAD BEFORE IT COMPLETELY STOPPED. IT WAS VERY FRIGHTENING AS CARS WERE CLOSE BEHIND ME AND COULD HAVE EASILY REAR-ENDED ME. HUSBAND CAME TO THE SCENE AND ATTEMPTED TO RESTART CAR AND DRIVE IT. SAME THING HAPPENED AGAIN. HAD CAR TOWED TO LOCAL SHOP OWNED BY FORD DEALER. THEY CONCLUDED THAT WE HAD CARBON BUILD UP IN THE FUEL SYSTEM THAT WAS CAUSING THE PROBLEM. THEY CLEANED OUT THE "GUNK" AND CHARGED US $350. FOUR DAYS LATER THE SAME THING HAPPENED AGAIN. THIS TIME I HAD BOTH OF MY CHILDREN IN THE CAR AND MY DOG. CAR LOST ALL ACCELERATION IN THE MIDDLE OF 5PM TRAFFIC! WRENCH LIGHT CAME ON AGAIN. WAS ABLE TO PULL OVER IN SHOPPING CENTER BEFORE IT COMPLETELY DIED. TOWED IT BACK TO DEALER. THIS TIME THEY SAID THEY COULD NOT DUPLICATE PROBLEM, BUT RECALIBRATED IT (WHATEVER "IT" IS). I'M TERRIFIED TO DRIVE THIS CAR AGAIN FOR FEAR THAT IT WILL HAPPEN WHEN I'M GOING 65MPH ON A MAJOR HIGHWAY! IT'S ONLY A MATTER OF TIME BEFORE IT HAPPENS AGAIN. FORD NEEDS TO TAKE RESPONSIBILITY AND DEAL WITH THIS PROBLEM. FROM WHAT I READ, IT HAS HAPPENED TO MANY OF THEIR MODELS AND HAS TYPICALLY INVOLVED THE THROTTLE BODY. *TR
NHTSA ODI #10459745
300 miles · Apr 13, 2012
Steering
WHEN FACED WITH A SITUATION THAT REQUIRES BRISK ACCELLERATION, IE., PASSING, THE CAR EXHIBITS A STRONG TENDENCY TO STEER TO THE RIGHT, TORQUE STEER. THIS HAS OCCURED AT A LEVEL THAT CAUSES THE DRIVER TO IMMEDIATELY TAKE HIS FOOT OFF THE GAS PEDAL CAUSING A REVERSAL OF THE DIRECTION THE CAR WANTS TO GO, RIGHT TO LEFT, AND JEOPAR…
Read full complaint
WHEN FACED WITH A SITUATION THAT REQUIRES BRISK ACCELLERATION, IE., PASSING, THE CAR EXHIBITS A STRONG TENDENCY TO STEER TO THE RIGHT, TORQUE STEER. THIS HAS OCCURED AT A LEVEL THAT CAUSES THE DRIVER TO IMMEDIATELY TAKE HIS FOOT OFF THE GAS PEDAL CAUSING A REVERSAL OF THE DIRECTION THE CAR WANTS TO GO, RIGHT TO LEFT, AND JEOPARDIZES THE COMPLETION OF THE PASSING MOVE. AS THIS OCCURS WITH THE VEHICLE IN THE OPPOSITE LANE, ONCOMING TRAFFIC, THE CAR'S OCCUPANTS CONTINED SAFETY COMES INTO QUESTION. *TR
NHTSA ODI #10455093
24,600 miles · Apr 6, 2012
Power Train
AFTER BUYING MY 2011 FORD EDGE FROM CARMAX AND DRIVING IT FOR 35 DAYS, MY CAR STARTED TO HAVE TRANSMISSION PROBLEMS. IT WAS CLANKING, SLOW ACCELERATING, VIBRATING, WHEN YOU WOULD STOP IT WOULDN'T PROCEED WHEN GAS APPLIED UNTIL IT WOULD LOUDLY THUMP AND LURCH FORWARD. HAD IT TOWED TO DEALER AND THEY DIAGNOSED IT NEEDED THE PART …
Read full complaint
AFTER BUYING MY 2011 FORD EDGE FROM CARMAX AND DRIVING IT FOR 35 DAYS, MY CAR STARTED TO HAVE TRANSMISSION PROBLEMS. IT WAS CLANKING, SLOW ACCELERATING, VIBRATING, WHEN YOU WOULD STOP IT WOULDN'T PROCEED WHEN GAS APPLIED UNTIL IT WOULD LOUDLY THUMP AND LURCH FORWARD. HAD IT TOWED TO DEALER AND THEY DIAGNOSED IT NEEDED THE PART (AT4Z7251A). THE PROBLEM IS THERE ARE ONLY 2 (AT4Z7251A) IN THE WHOLE UNITED STATES! THOSE ARE ON HOLD FOR CUSTOMERS OR THEY APPEAR IN INVENTORY ON COMPUTER BUT THEY ARE NO WHERE TO BE FOUND. IT ALSO APPEARS THAT THIS PART HAS BEEN ON BACK ORDER FOR A VERY VERY VERY LONG TIME .I JUST CAN'T BELIEVE THAT I AM THE ONLY ONE WITH THIS PROBLEM SINCE THIS PART IS USED FOR AT LEAST 5 DIFFERENT TYPE FORD CARS. MY CAR HAS BEEN AT THE DEALER FOR A MONTH WAITING FOR THE PART. AFTER READING OTHER OWNER PROBLEMS SIMILAR TO MINE THERE NEEDS TO BE SOMETHING DONE BY THE FORD CORPORATION. THIS IS UNACCEPTABLE TO HAVE TO WAIT FOR A PART WITH NO ETA . *TR
NHTSA ODI #10454400
26,000 miles · Apr 5, 2012
Power Train
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT AFTER PAKING ON AN INCLINE AND RELEASING THE BRAKE PEDAL, THE VEHICLE ROLLED BACKWARD. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 26,000. THE VIN WAS UNKNOWN. UPDATED 05/24/…
Read full complaint
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT AFTER PAKING ON AN INCLINE AND RELEASING THE BRAKE PEDAL, THE VEHICLE ROLLED BACKWARD. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 26,000. THE VIN WAS UNKNOWN. UPDATED 05/24/12*LJ
NHTSA ODI #10454238
10,000 miles · Mar 26, 2012
Vehicle Speed ControlCrashInjury
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING APPROXIMATELY 10 MPH, THE ENGINE BEGAN TO REV UP AND THE VEHICLE ACCELERATED IN REVERSE INDEPENDENTLY TO 35 MPH. THE VEHICLE BEGAN TO SPIN AND THE CONTACT CRASHED INTO A MOTOR HOME. THE POLICE REPORTED TO THE SCENE AND A REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW YARD. …
Read full complaint
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING APPROXIMATELY 10 MPH, THE ENGINE BEGAN TO REV UP AND THE VEHICLE ACCELERATED IN REVERSE INDEPENDENTLY TO 35 MPH. THE VEHICLE BEGAN TO SPIN AND THE CONTACT CRASHED INTO A MOTOR HOME. THE POLICE REPORTED TO THE SCENE AND A REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW YARD. THE PASSENGER OF THE VEHICLE SUSTAINED INJURIES AND BRUISING TO HIS RIBS, ARMS, LEGS, AND HEAD. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
NHTSA ODI #10453005
42,000 miles · Mar 20, 2012
Visibility
THE WINDOW CRACKED FROM BOTTOM UPWARDS FOR NO APPARENT REASON. DOOR WAS NOT CLOSED HARD OR "SLAMMED". NOTHING HIT WINDOW. JUST CRACKED. *KB
FORD IS RECALLING CERTAIN MODEL YEAR 2011 FORD F-150, F-250, F-350, F-450, F-550, EDGE, AND LINCOLN MKX TRUCKS MANUFACTURED FROM OCTOBER 25, 2010, THROUGH NOVEMBER 20, 2010. THESE VEHICLES WERE INSPECTED USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) THAT HAD A CUSTOM SOFTWARE ROUTINE TO READ THE SUSPECT BODY CONTROL MODULE (BCM) SERIAL NUMBER. BASED ON THE SERIAL NUMBER THE BCM WAS EITHER NOT AFFECTED OR REPLACED. THE CUSTOM SOFTWARE ROUTINE WAS NOT READING THE CORRECT SET OF CHARACTERS, AND WAS NOT ABLE TO IDENTIFY A BCM THAT REQUIRED REPLACEMENT AFFECTED BCMS MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH COULD RESULT IN A VEHICLE FIRE.
Remedy: DEALER WILL INSPECT THE BODY CONTROL MODULE AND IF NECESSARY REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 7, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 F-150, F-250, F-350, F-450, F-550, EDGE AND LINCOLN MKX VEHICLES. DURING A SIX-DAY PRODUCTION PERIOD, THE SUPPLIER OF THE BODY CONTROL MODULE MANUFACTURED MODULES THAT MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH CAN RESULT IN AN UNATTENDED VEHICLE FIRE.
Remedy: DEALER WILL REPLACE THE BODY CONTROL MODULE IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EDGE AND LINCOLN MKX VEHICLES MANUFACTURED FROM JULY 1, 2010, THROUGH OCTOBER 8, 2010. THESE VEHICLES WERE SHIPPED WITH INCORRECTLY CONFIGURED ELECTRONIC MODULE SETTINGS THAT DISABLE THE LOCKING FUNCTION OF THE LIFTGATE. ACCORDINGLY, THE VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, "DOOR LOCKS AND DOOR RETENTION COMPONENTS."
Consequence & remedy
Consequence: THE LIFTGATE LOCK MAY BE DISABLED AND THE DRIVER MAY NOT BE ABLE TO LOCK THE LIFTGATE USING INTERIOR LOCK SWITCHES OR REMOTE KEY FOB BUTTONS.
Remedy: FORD WILL NOTIFY OWNERS AND DEALERS WILL HAVE THE AFFECTED CONTROL MODULES UPDATED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 1, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Illustration