Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
1380–25K
40825–50K
39750–75K
22375–100K
211100–150K
61150K+
1,438 reports with mileage · 363 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Electrical System. Review the 686 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Structure. Review the 274 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Service Brakes. Review the 261 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
23 crash reports4 fire reports7 injury reports
What owners actually said
1,801 reports
Mileage unknown · Oct 7, 2015
Structure
THE DRIVER SIDE DOOR DOES NOT CLOSE PROPERLY, SENSOR LIGHT READS DOOR AJAR AND WILL NOT ALLOW DOOR TO BE LOCKED. I HAVE TO SLAM THE DOOR A DOZEN TIMES FOR IT TO CATCH EVERY TIME I ENTER. LIGHTS IN CAR STAY ON AS A RESULT DRAINING MY BATTERY. SAFETY HAZARD AS I AM UNABLE TO LOCK MY DOORS. EXTREMELY FRUSTRATING & DANGEROUS AS …
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THE DRIVER SIDE DOOR DOES NOT CLOSE PROPERLY, SENSOR LIGHT READS DOOR AJAR AND WILL NOT ALLOW DOOR TO BE LOCKED. I HAVE TO SLAM THE DOOR A DOZEN TIMES FOR IT TO CATCH EVERY TIME I ENTER. LIGHTS IN CAR STAY ON AS A RESULT DRAINING MY BATTERY. SAFETY HAZARD AS I AM UNABLE TO LOCK MY DOORS. EXTREMELY FRUSTRATING & DANGEROUS AS I TRAVEL ALONE QUITE FREQUENTLY. I AM ASSUMING THIS IS THE SENSOR IN THE DOOR THAT IS MALFUNCTIONING. THIS NEEDS TO BE RECALLED SO THE PART CAN BE REPLACED & PROBLEM CAN BE CORRECTED.
NHTSA ODI #10780441
47,500 miles · Oct 7, 2015
Structure
DRIVER DOOR AJAR ALARM IS ACTIVATED EVEN THOUGH DOOR IS CLOSED. THIS WON'T ALLOW THE DOORS TO LOCK AUTOMATICALY WHILE THE CAR IS IN MOTION. NOT COVERED UNDER WARRANTY
NHTSA ODI #10780440
50,000 miles · Oct 5, 2015
Electrical System
DRIVERS DOOR AJAR ALARM IS ACTIVE EVEN THOUGH THE DOOR IS CLOSED, THIS WILL NOT ALLOW THE DOORS TO BE LOCKED WHILE THE CAR IS I MOTION. THIS IS THE SECOND TIME THIS PROBLEM HAS OCCURRED WITHIN THE LAST 2 YEARS. THE REPAIR REQUIRES THAT THE DOOR LOCK MECHANISM BE REPLACED...FORD NEEDS TO DETERMINE WHY THIS LOCK UNIT KEEPS FAILING…
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DRIVERS DOOR AJAR ALARM IS ACTIVE EVEN THOUGH THE DOOR IS CLOSED, THIS WILL NOT ALLOW THE DOORS TO BE LOCKED WHILE THE CAR IS I MOTION. THIS IS THE SECOND TIME THIS PROBLEM HAS OCCURRED WITHIN THE LAST 2 YEARS. THE REPAIR REQUIRES THAT THE DOOR LOCK MECHANISM BE REPLACED...FORD NEEDS TO DETERMINE WHY THIS LOCK UNIT KEEPS FAILING!
NHTSA ODI #10779967
83,000 miles · Oct 5, 2015
Power Train
I WAS DRIVING AT 35 MPH WHEN MY CAR JERKED AND LOST ALL POWER. I HAD TO COAST OFF THE ROAD WITHOUT ANY STEERING CAPABILITY. A WRENCH SYMBOL APPEARED INDICATING A PROBLEM WITH THE AWD OR POWER TRAIN. I HAD THE CAR TOWED TO MY MECHANIC WHO COULD NOT FIND A PROBLEM AND MY CAR STORED NO CODES FOR DIAGNOSTICS.
NHTSA ODI #10779957
55,612 miles · Oct 5, 2015
Electrical System
DOOR AJAR WARNING LIGHT ON. INTERIOR LIGHTS DO NOT TURN OFF UNTIL ABOUT 20 MILES PER HOUR. DOORS WILL NOT LOCK IF YOU LOCK THE DOORS THEY WILL JUST UNLOCK EVEN WHILE DRIVING.. THIS IS A REAL SAFETY CONCERN.
NHTSA ODI #10779878
51,000 miles · Oct 5, 2015
Engine
WHILE DRIVING THE ENGINE STALLS, RUNNING ONLY IN A ROUGH IDLE. THE AWD OFF WARNING LIGHT COMES ON ALONG WITH A WARNING LIGHT SHOWING A WRENCH ICON. THE VEHICLE WILL ONLY MOVE 1 - 2 MILES PER HOUR, WHICH IS VERY DANGEROUS IN TRAFFIC OR AT AN INTERSECTION! THIS HAPPENS AT DIFFERENT SPEEDS IN CITY DRIVING (I FEEL IT IS TOO DANGER…
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WHILE DRIVING THE ENGINE STALLS, RUNNING ONLY IN A ROUGH IDLE. THE AWD OFF WARNING LIGHT COMES ON ALONG WITH A WARNING LIGHT SHOWING A WRENCH ICON. THE VEHICLE WILL ONLY MOVE 1 - 2 MILES PER HOUR, WHICH IS VERY DANGEROUS IN TRAFFIC OR AT AN INTERSECTION! THIS HAPPENS AT DIFFERENT SPEEDS IN CITY DRIVING (I FEEL IT IS TOO DANGEROUS TO DRIVE AT FAST HIGHWAY SPEEDS AND NO LONGER FEEL SAFE IN THIS VEHICLE!) I UNDERSTAND OTHER FORD VEHICLES HAVING THIS SAME PROBLEM ARE NAMED IN A CUSTOMER SATISFACTION PROGRAM, AND THE PROBLEM IS A FAULTY THROTTLE BODY THAT IS REPLACED.
NHTSA ODI #10779834
40,000 miles · Oct 2, 2015
Exterior Lighting
2011 FORD EDGE PURCHASED NEW. THE DOOR AJAR INDICATOR COMES ON WHEN THE DOOR IS CLOSED. THE INTERIOR LIGHTS STAY ON AND WILL NOT GO OFF WHEN THE DOOR IS CLOSED. I HAVE SPRAYED BRAKE CLEANING SOLUTION AND ALSO WD-40. THIS HELPS FOR A DAY OR TWO. THE PROBLEM HAS BEEN REPORTED TO MY FORD DEALER AND NOTHING IS DONE. THE DOORS …
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2011 FORD EDGE PURCHASED NEW. THE DOOR AJAR INDICATOR COMES ON WHEN THE DOOR IS CLOSED. THE INTERIOR LIGHTS STAY ON AND WILL NOT GO OFF WHEN THE DOOR IS CLOSED. I HAVE SPRAYED BRAKE CLEANING SOLUTION AND ALSO WD-40. THIS HELPS FOR A DAY OR TWO. THE PROBLEM HAS BEEN REPORTED TO MY FORD DEALER AND NOTHING IS DONE. THE DOORS WILL NOT LOCK WHEN THE DOOR AJAR INDICATOR LIGHT IS ON, AND I WORRY ABOUT MY FAMILIES SAFETY. VERY FRUSTRATING , SINCE I READ ONLINE ABOUT THIS BEING A COMMON PROBLEM WITH FORDS AND THE FORD DEALER IS IGNORING MY CONCERNS. IT SEEMS THAT PROFIT IS MORE IMPORTANT THAN THE SAFETY OF FORD CUSTOMERS. VERY, VERY UPSET WITH APATHY OF FORD.
NHTSA ODI #10779371
53,500 miles · Oct 2, 2015
Fuel/propulsion SystemPower Train
VEHICLE COMPLETELY LOST POWER WHILE DRIVING 45 MPH ON BUSY 4 LANE ROAD WITH NO SHOULDER. YELLOW WRENCH LIT UP ON DASH AND CAR COMPLETELY AND IMMEDIATELY SHUT DOWN LEAVING ME WITHOUT THE ABILITY TO STEER AND SAFELY REMOVE THE VEHICLE OFF OF THE ROAD (I WAS ALMOST REAR-ENDED AND A CAR HAD TO SWERVE TO KEEP FROM HITTING ME). THIS…
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VEHICLE COMPLETELY LOST POWER WHILE DRIVING 45 MPH ON BUSY 4 LANE ROAD WITH NO SHOULDER. YELLOW WRENCH LIT UP ON DASH AND CAR COMPLETELY AND IMMEDIATELY SHUT DOWN LEAVING ME WITHOUT THE ABILITY TO STEER AND SAFELY REMOVE THE VEHICLE OFF OF THE ROAD (I WAS ALMOST REAR-ENDED AND A CAR HAD TO SWERVE TO KEEP FROM HITTING ME). THIS HAPPENED TWICE IN 8 HOURS. CAR HAS BEEN MAINTAINED, HAD FUEL, NEW BATTERY, ETC. WITH NO OTHER WARNINGS OR INDICATORS. THIS ISSUE IS VERY DANGEROUS!
NHTSA ODI #10779238
41,000 miles · Oct 2, 2015
Engine
LAST WEEK, WHILE MY WIFE WAS DRIVING OUR 2011 FORD EDGE SPORT WITH 41,000 MILES AT 65MPH ON A BUSY CHICAGO HIGHWAY, THE MESSAGE CENTER PINGED, "AWD OFF" MESSAGE APPEARED, THEN A PICTURE OF A WRENCH APPEARED. THE CAR THEN LOST ALL POWER, INCLUDING STEERING. LUCKILY, SHE WAS ABLE TO COAST TO THE SHOULDER WITHOUT CAUSING A MAJOR AC…
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LAST WEEK, WHILE MY WIFE WAS DRIVING OUR 2011 FORD EDGE SPORT WITH 41,000 MILES AT 65MPH ON A BUSY CHICAGO HIGHWAY, THE MESSAGE CENTER PINGED, "AWD OFF" MESSAGE APPEARED, THEN A PICTURE OF A WRENCH APPEARED. THE CAR THEN LOST ALL POWER, INCLUDING STEERING. LUCKILY, SHE WAS ABLE TO COAST TO THE SHOULDER WITHOUT CAUSING A MAJOR ACCIDENT AND TURN THE CAR OFF. AFTER A COUPLE OF MINUTES, SHE STARTED THE CAR AND ALL APPEARED FINE. NOT BEING SURE OF WHAT JUST HAPPENED, WE TOOK THE CAR TO THE FORD DEALERSHIP FOR INSPECTION. $200.00 LATER, THEY TOLD US THAT A BRAKE PEDAL CONNECTOR WAS LOOSE AND THAT WAS MOST LIKELY THE CAUSE. A WEEK LATER THE EXACT SAME THING HAPPENED, AGAIN WHILE SHE WAS TRAVELING ON A BUSY CHICAGO AREA HIGHWAY AT 65MPH. AFTER PULLING OVER, TURNING THE CAR OFF, AND CALMING HERSELF DOWN, SHE STARTED DRIVING TO GET OFF OF THE HIGHWAY. AFTER ABOUT 10 MINUTES IT HAPPENED AGAIN. THIS TIME SHE PULLED OVER AND CALLED ME. I MET HER AND I DROVE THE CAR TO THE FORD DEALERSHIP. WHILE I WAS DRIVING, IT HAPPENED THREE MORE TIMES. HOWEVER, I NOTICED THAT IT APPEARED THAT IF I KEPT THE CAR UNDER 40MPH, IT WOULD RUN WITHOUT RECURRENCE. WHEN I ARRIVED AT THE FORD DEALERSHIP, THEY WERE ABLE TO READ THE COMPUTER CODE. THIS TIME THEY TOLD ME IT WAS CODE P2111 AND THAT THE THROTTLE BODY ACTUATOR CONTROL WAS STUCK OPEN AND THAT THE THROTTLE BODY AND MOTOR ASSEMBLY NEEDED TO BE REPLACED. $800.00 LATER, THE REPAIRS WERE COMPLETED. THE EVENING WE DROPPED THE CAR OFF AT THE DEALERSHIP, WHILE DOING SOME RESEARCH ON THE INTERNET, I LEARNED THAT THIS APPEARS TO BE A KNOWN ISSUE WITH A "CUSTOMER SATISFACTION PROGRAM" TO ADDRESS BEING PUT IN PLACE. UNFORTUNATELY, MY FORD DEALERSHIP SERVICE ADVISOR TOLD ME THAT THEY KNEW NOTHING OF THIS WHEN WE PICKED THE CAR UP THE NEXT DAY. HAVING BEEN THROUGH THIS, I CAN SAY I AM QUITE SURPRISED THERE ARE NO DEATHS ASSOCIATED WITH THIS DANGEROUS ISSUE.
NHTSA ODI #10779194
105,000 miles · Oct 1, 2015
Electrical System
THE DRIVER SIDE DOOR AJAR WILL NOT GO AWAY. THE SENSOR SEEMS TO BE BROKEN FOR THIS AND THROUGH MY RESEARCH IS A VERY COMMON PROBLEM. THIS CAUSE THE DOME LIGHTS TO STAY ON, HINDERING VISIBILITY WHILE DRIVING AT NIGHT. FURTHER, THE LIGHTS BOTH INSIDE/OUTSIDE AS WELL AS THE CONSOLE STAY ON FOR 10 MINUTES IF DOOR IS CLOSED AND LO…
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THE DRIVER SIDE DOOR AJAR WILL NOT GO AWAY. THE SENSOR SEEMS TO BE BROKEN FOR THIS AND THROUGH MY RESEARCH IS A VERY COMMON PROBLEM. THIS CAUSE THE DOME LIGHTS TO STAY ON, HINDERING VISIBILITY WHILE DRIVING AT NIGHT. FURTHER, THE LIGHTS BOTH INSIDE/OUTSIDE AS WELL AS THE CONSOLE STAY ON FOR 10 MINUTES IF DOOR IS CLOSED AND LOCKED. THIS IN TURN DRAINS THE BATTERY SOMETIMES REQUIRING A BOOST.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 FORD F-150, F-250, F-350, F-450, F-550, EDGE, AND LINCOLN MKX TRUCKS MANUFACTURED FROM OCTOBER 25, 2010, THROUGH NOVEMBER 20, 2010. THESE VEHICLES WERE INSPECTED USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) THAT HAD A CUSTOM SOFTWARE ROUTINE TO READ THE SUSPECT BODY CONTROL MODULE (BCM) SERIAL NUMBER. BASED ON THE SERIAL NUMBER THE BCM WAS EITHER NOT AFFECTED OR REPLACED. THE CUSTOM SOFTWARE ROUTINE WAS NOT READING THE CORRECT SET OF CHARACTERS, AND WAS NOT ABLE TO IDENTIFY A BCM THAT REQUIRED REPLACEMENT AFFECTED BCMS MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH COULD RESULT IN A VEHICLE FIRE.
Remedy: DEALER WILL INSPECT THE BODY CONTROL MODULE AND IF NECESSARY REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 7, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 F-150, F-250, F-350, F-450, F-550, EDGE AND LINCOLN MKX VEHICLES. DURING A SIX-DAY PRODUCTION PERIOD, THE SUPPLIER OF THE BODY CONTROL MODULE MANUFACTURED MODULES THAT MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH CAN RESULT IN AN UNATTENDED VEHICLE FIRE.
Remedy: DEALER WILL REPLACE THE BODY CONTROL MODULE IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EDGE AND LINCOLN MKX VEHICLES MANUFACTURED FROM JULY 1, 2010, THROUGH OCTOBER 8, 2010. THESE VEHICLES WERE SHIPPED WITH INCORRECTLY CONFIGURED ELECTRONIC MODULE SETTINGS THAT DISABLE THE LOCKING FUNCTION OF THE LIFTGATE. ACCORDINGLY, THE VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, "DOOR LOCKS AND DOOR RETENTION COMPONENTS."
Consequence & remedy
Consequence: THE LIFTGATE LOCK MAY BE DISABLED AND THE DRIVER MAY NOT BE ABLE TO LOCK THE LIFTGATE USING INTERIOR LOCK SWITCHES OR REMOTE KEY FOB BUTTONS.
Remedy: FORD WILL NOTIFY OWNERS AND DEALERS WILL HAVE THE AFFECTED CONTROL MODULES UPDATED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 1, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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