Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
1380–25K
40825–50K
39750–75K
22375–100K
211100–150K
61150K+
1,438 reports with mileage · 363 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Electrical System. Review the 686 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Structure. Review the 274 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Service Brakes. Review the 261 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
23 crash reports4 fire reports7 injury reports
What owners actually said
1,801 reports
89,124 miles · Apr 4, 2016
Unknown Or Other
THE DRIVER SIDE DOOR AJAR SENSOR IS FAULTY AND KEEPS THE DOOR AJAR WARNING ON THE DASH, IT ALSO KEEPS THE DOME LIGHTS ON IN THE CAR WHICH CAN OBSTRUCT SIGHT DURING NIGHT TIME DRIVING, IT ALSO RUNS THE BATTERY DOWN CAUSING US TO CONTINUOUSLY START THE CAR OR LET THE BATTERY COMPLETELY DIE, IT ALSO KEEPS THE DOORS FROM LOCKING WHI…
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THE DRIVER SIDE DOOR AJAR SENSOR IS FAULTY AND KEEPS THE DOOR AJAR WARNING ON THE DASH, IT ALSO KEEPS THE DOME LIGHTS ON IN THE CAR WHICH CAN OBSTRUCT SIGHT DURING NIGHT TIME DRIVING, IT ALSO RUNS THE BATTERY DOWN CAUSING US TO CONTINUOUSLY START THE CAR OR LET THE BATTERY COMPLETELY DIE, IT ALSO KEEPS THE DOORS FROM LOCKING WHICH COULD RESULT IN MY CAR BEING BROKEN INTO. THIS WARNING STAYS ON ALMOST ALWAYS WHETHER THE CAR IS STATIONARY OR BEING DRIVEN.
NHTSA ODI #10853344
56,000 miles · Apr 2, 2016
Electrical System
DOOR LATCH CENSURE NOT OPERATING PROPERLY, IT INDICATES THE DOOR IS OPEN ALL OF THE TIME.
NHTSA ODI #10853067
39,000 miles · Apr 1, 2016
Electrical SystemExterior Lighting
THE DRIVERS SIDE DOOR ALWAYS SAYS IS AJAR CAUSING MY FIANC TO DRIVE AROUND WITH THE DOME LIGHTS ON. SHE ALREADY HAS TROUBLE SEEING AT NIGHT AND THIS IS A DISASTER WAITING TO HAPPEN. THE DOOR IS CLEARLY CLOSED. I NOTICED THE DOOR SENSORS ARE BUILT INTO THE LATCH SO I LOOKED UP HOW HARD IT WOULD BE TO CHANGE WITH THE PART O AMAZO…
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THE DRIVERS SIDE DOOR ALWAYS SAYS IS AJAR CAUSING MY FIANC TO DRIVE AROUND WITH THE DOME LIGHTS ON. SHE ALREADY HAS TROUBLE SEEING AT NIGHT AND THIS IS A DISASTER WAITING TO HAPPEN. THE DOOR IS CLEARLY CLOSED. I NOTICED THE DOOR SENSORS ARE BUILT INTO THE LATCH SO I LOOKED UP HOW HARD IT WOULD BE TO CHANGE WITH THE PART O AMAZON AND CAME ACROSS HUNDREDS MAYBE EVEN THOUSANDS OF PEOPLE ALL WITH THE EXACT SAME PROBLEM. I DON'T UNDERSTAND HOW THIS ISN'T A RECALL WITH SO MANY VEHICLES MALFUNCTIONING OVER MANY MANY YEARS! DO THE RIGHT THING! LIVES ARE AT STAKE! IF YOU DO RIGHT BY YOUR CUSTOMERS WE WILL CONTINUE TO BUY YOUR GREAT PRODUCTS! BUT NOT AT THE COST OF WHAT COULD HAPPEN IF THIS CONTINUES. I THANK YOU FOR YOUR TIME. *TR
NHTSA ODI #10853027
60,000 miles · Apr 1, 2016
Electrical System
I OWN A 2011 FORD EDGE. NOT LONG AFTER THE WARRANTY RAN OUT MY FRONT DRIVERS DOOR AJAR LIGHT CAME ON. MY DOOR WAS DEFINITELY CLOSED BUT THE LIGHT REMAINS ON. THIS CAUSES THE DOOR LOCKS TO NOT LOCK THE DOORS WHILE DRIVING. WHEN I PARK THE CAR THE EXTERIOR REAR VIEW MIRRORS DOWN LIGHT STAYS ON, THE INTERIOR LIGHTS STAY ON AND SOME…
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I OWN A 2011 FORD EDGE. NOT LONG AFTER THE WARRANTY RAN OUT MY FRONT DRIVERS DOOR AJAR LIGHT CAME ON. MY DOOR WAS DEFINITELY CLOSED BUT THE LIGHT REMAINS ON. THIS CAUSES THE DOOR LOCKS TO NOT LOCK THE DOORS WHILE DRIVING. WHEN I PARK THE CAR THE EXTERIOR REAR VIEW MIRRORS DOWN LIGHT STAYS ON, THE INTERIOR LIGHTS STAY ON AND SOME DASH LIGHTS. I'VE GONE OUT TO THE GARAGE 4 HOURS AFTER I'VE GOTTEN HOME AND FOUND THEM STILL ON. YES I HAD TO REPLACE THE BATTERY AFTER FINDING IT DEAD. NOW THE REAR DRIVERS DOOR IS SHOWING ITS AJAR ON MY DASH. THIS IS A SAFETY ISSUE. I CAN'T LOCK THE DOORS WITH MY GRANDKIDS IN THE BACK SEAT. I CAN'T LOCK THE DOORS WHEN I'M DRIVING AT NIGHT OR THROUGH SCAREY AREAS.I TRAVEL WITH MY HUSBAND WHO IS HANDICAPPED AND I CAN'T BE SURE THAT MY CAR WILL START WHEN I RETURN TO IT. I SEE MANY STORIES LIKE MY OWN FROM OTHER EDGE OWNERS AND I HOPE THEY TAKE A GOOD LOOK AT THIS PROBLEM. IT'S WIDESPREAD, DANGEROUS AND AN EXPENSIVE FIX.
NHTSA ODI #10853013
66,000 miles · Apr 1, 2016
Electrical SystemLatches/locks/linkages
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE THE VEHICLE WAS PARKED, THE DOOR AJAR WARNING LIGHT REMAINED ILLUMINATED. THE INTERIOR DOME LIGHT REMAINED ILLUMINATED ALSO. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR SWITCH AND THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFA…
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TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE THE VEHICLE WAS PARKED, THE DOOR AJAR WARNING LIGHT REMAINED ILLUMINATED. THE INTERIOR DOME LIGHT REMAINED ILLUMINATED ALSO. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR SWITCH AND THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 66,000.
NHTSA ODI #10853003
549,800 miles · Mar 31, 2016
Electrical System
MY WIFE AND I BOUGHT A 2011 FORD EDGE ON OCTOBER 28, 2015 WITH PREMIUM CARE EXTENDED SERVICE PLAN. WE ASKED BEFORE WE TOOKED THE PLAN WHAT WAS COVERED. IT WAS EXPLAINED TO US THAT IT WAS COVERED FROM BUMPER TO BUMPER FOR 36,000 MILES OR 36 MONTHS. WE HAVE A ISSUE WITH OUR SUNROOF NOT CLOSING WHEN STATIONARY. YOU HAVE TO HOLD THE…
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MY WIFE AND I BOUGHT A 2011 FORD EDGE ON OCTOBER 28, 2015 WITH PREMIUM CARE EXTENDED SERVICE PLAN. WE ASKED BEFORE WE TOOKED THE PLAN WHAT WAS COVERED. IT WAS EXPLAINED TO US THAT IT WAS COVERED FROM BUMPER TO BUMPER FOR 36,000 MILES OR 36 MONTHS. WE HAVE A ISSUE WITH OUR SUNROOF NOT CLOSING WHEN STATIONARY. YOU HAVE TO HOLD THE BUTTON AND PULL IT SHUT. THEY EXPLAINED TO US THAT THEE WARRANTY COVERS THE MOTOR WHICH THEY HAVE ALREADY REPLACED AND IT DID NOT SOLVE THE PROBLEM. THEY SAY IT IS THE TRACK AND WE WERE TOLD THAT IS NOT COVERED, I WAS TOLD BY THE MECHANIC AT THE DEALERSHIP SERVICE CENTER WHERE WE PURCHASED THE VEHICLE FROM THE TRACK SHOULD HAVE NOT GONE BAD THAT SOON. THE ONLY THING WE WERE GIVEN SHOWING WHAT THE PREMIUM CARE WARRANTY COVER IS A PARTIAL LIST. WHEN YOU GO TO THE WEBSITE IT STILL ONLY SHOWS YOU PARTIAL LIST LIKE THE BROCHURE.FORD NEEDS TO DO A RECALL OR REPLACE IT.BECAUSE I HAVE FOUND NUMEROUS PEOPLE OF THE SAME MODELS OR OLDER OR NEWER MODELS WHERE CAR BUYERS ARE TOLD OR WHEN A QUESTION IS ASKED TO A SALEMAN AND TO THERE BOSSES YOU TAKE THERE WORD FOR IT AND THAT IT IS TRUE BECAUSE THEY ARE TRAINED TO DO THERE JOB AND RESEARCH OF THE FORD VEHICLES AND THE WARRANTY THEY OFFER. WHEN PEOPLE ARE TOLD WRONG THEY DON'T GO BACK OR THEY LOSE CUSTOMERS DO TO NOT BEING DONE RIGHT. ALL WE IS ASKING IS FOR THEM TO STAND UP TO THEIR WORD AND FIX THE PROBLEM SINCE THEIR EMPLOYEES DON'T HAVE A CLEAR UNDERSTANDING OF A PRODUCT OF WHAT THEY ARE SELLING.
NHTSA ODI #10852835
Mileage unknown · Mar 31, 2016
Electrical System
DOOR AJAR SENSOR WILL NOT GO OFF AND HAS LED TO THE DOME LIGHT NOT SHUTTING OFF AND WILL KILL THE BATTERY. TAKES 10-15 MINUTES OF OPENING AND SHUTTING BOTH DOORS ON THE DRIVERS SIDE. IF I DON'T DO THIS I WILL END UP WITH A DEAD BATTERY! USUALLY THIS HAPPENS WHEN I START MY CAR OR GET OUT OF MY CAR. THERE HAS ALSO BEEN A COUPLE T…
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DOOR AJAR SENSOR WILL NOT GO OFF AND HAS LED TO THE DOME LIGHT NOT SHUTTING OFF AND WILL KILL THE BATTERY. TAKES 10-15 MINUTES OF OPENING AND SHUTTING BOTH DOORS ON THE DRIVERS SIDE. IF I DON'T DO THIS I WILL END UP WITH A DEAD BATTERY! USUALLY THIS HAPPENS WHEN I START MY CAR OR GET OUT OF MY CAR. THERE HAS ALSO BEEN A COUPLE TIMES WHEN WHILE DRIVING THE DOOR AJAR SENSOR AND DOME LIGHT COME ON. THIS IS A SAFETY ISSUE WHEN DRIVING AT NIGHT.
NHTSA ODI #10852673
Mileage unknown · Mar 31, 2016
Unknown Or Other
IT'S MY 2011 FORD EDGE SEL. THE DRIVER AJAR LIGHT STAYS ON ALL THE TIME NO MATTER HOW HARD I SLAM THE DOOR. THIS SITUATION IS UNSAFE BECAUSE WHILE DRIVING IT LEAVES ALL THE DOORS UNSECURED. THIS IS NOT RIGHT, ANYONE COULD COME AT THE LIGHTS OR STOP SIGNS AND OPEN UP THE VEHICLE. ALSO IT NOT SAFE FOR THE KIDS. THIS IS A BIG SECUR…
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IT'S MY 2011 FORD EDGE SEL. THE DRIVER AJAR LIGHT STAYS ON ALL THE TIME NO MATTER HOW HARD I SLAM THE DOOR. THIS SITUATION IS UNSAFE BECAUSE WHILE DRIVING IT LEAVES ALL THE DOORS UNSECURED. THIS IS NOT RIGHT, ANYONE COULD COME AT THE LIGHTS OR STOP SIGNS AND OPEN UP THE VEHICLE. ALSO IT NOT SAFE FOR THE KIDS. THIS IS A BIG SECURITY ISSUE THAT NEEDS TO BE LOOKED INTO.
NHTSA ODI #10852616
52,000 miles · Mar 30, 2016
Electrical System
DASHBOARD DISPLAYS DRIVER SIDE DOOR AJAR WHEN DOOR IS LOCKED. DOME LIGHTS REMAIN ON AND ALARM SYSTEM CANNOT BE ARMED.
NHTSA ODI #10852345
25,000 miles · Mar 29, 2016
Unknown Or Other
THE DRIVER DOOR AJAR SWITCH WILL NOT SENSE THE DOOR IS SHUT WHEN THE VEHICLE IS STATIONARY. THE LIGHT WILL NOT GO OUT AFTER REPEATED SHUTTING. WHEN BACKING OUT OF MY GARAGE, I CANNOT SEE WHEN IT IS DARK BECAUSE THE INTERIOR LIGHTS BLIND THE DRIVER. I AM FEARFUL I WILL HIT SOMEONE WHILE BACKING UP. WHEN DRIVING FORWARD, THE L…
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THE DRIVER DOOR AJAR SWITCH WILL NOT SENSE THE DOOR IS SHUT WHEN THE VEHICLE IS STATIONARY. THE LIGHT WILL NOT GO OUT AFTER REPEATED SHUTTING. WHEN BACKING OUT OF MY GARAGE, I CANNOT SEE WHEN IT IS DARK BECAUSE THE INTERIOR LIGHTS BLIND THE DRIVER. I AM FEARFUL I WILL HIT SOMEONE WHILE BACKING UP. WHEN DRIVING FORWARD, THE LIGHTS GO OUT AROUND 15 MPH. THE DOOR AJAR SWITCH IS ON EVERY TIME THE DOOR IS SHUT.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 FORD F-150, F-250, F-350, F-450, F-550, EDGE, AND LINCOLN MKX TRUCKS MANUFACTURED FROM OCTOBER 25, 2010, THROUGH NOVEMBER 20, 2010. THESE VEHICLES WERE INSPECTED USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) THAT HAD A CUSTOM SOFTWARE ROUTINE TO READ THE SUSPECT BODY CONTROL MODULE (BCM) SERIAL NUMBER. BASED ON THE SERIAL NUMBER THE BCM WAS EITHER NOT AFFECTED OR REPLACED. THE CUSTOM SOFTWARE ROUTINE WAS NOT READING THE CORRECT SET OF CHARACTERS, AND WAS NOT ABLE TO IDENTIFY A BCM THAT REQUIRED REPLACEMENT AFFECTED BCMS MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH COULD RESULT IN A VEHICLE FIRE.
Remedy: DEALER WILL INSPECT THE BODY CONTROL MODULE AND IF NECESSARY REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 7, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 F-150, F-250, F-350, F-450, F-550, EDGE AND LINCOLN MKX VEHICLES. DURING A SIX-DAY PRODUCTION PERIOD, THE SUPPLIER OF THE BODY CONTROL MODULE MANUFACTURED MODULES THAT MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH CAN RESULT IN AN UNATTENDED VEHICLE FIRE.
Remedy: DEALER WILL REPLACE THE BODY CONTROL MODULE IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EDGE AND LINCOLN MKX VEHICLES MANUFACTURED FROM JULY 1, 2010, THROUGH OCTOBER 8, 2010. THESE VEHICLES WERE SHIPPED WITH INCORRECTLY CONFIGURED ELECTRONIC MODULE SETTINGS THAT DISABLE THE LOCKING FUNCTION OF THE LIFTGATE. ACCORDINGLY, THE VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, "DOOR LOCKS AND DOOR RETENTION COMPONENTS."
Consequence & remedy
Consequence: THE LIFTGATE LOCK MAY BE DISABLED AND THE DRIVER MAY NOT BE ABLE TO LOCK THE LIFTGATE USING INTERIOR LOCK SWITCHES OR REMOTE KEY FOB BUTTONS.
Remedy: FORD WILL NOTIFY OWNERS AND DEALERS WILL HAVE THE AFFECTED CONTROL MODULES UPDATED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 1, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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