NHTSA owner reports · September 18, 2026 snapshot.
Structure complaints
274 reportsClear category filter34,230 miles · Nov 21, 2017
Structure
LIFT GATE IS CORRODED AND RUSTING IN BIG CHUNKS AT THE POINT WHERE THE LIFT GATE AND THE RUBBER SEAL MEET ALONG THE INSIDE BOTTOM OF THE GATE. ALSO HAVE RUSTING UNDER DRIVER SIDE REAR WHEEL WELL FENDER. VEHICLE IS WITHIN 36K AND AND VERY LITTLE ADVERSE WEATHER DRIVING. LIFT GATE IS NOW IN DANGER OF OPENING AS CORROSION IS WORKI…
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LIFT GATE IS CORRODED AND RUSTING IN BIG CHUNKS AT THE POINT WHERE THE LIFT GATE AND THE RUBBER SEAL MEET ALONG THE INSIDE BOTTOM OF THE GATE. ALSO HAVE RUSTING UNDER DRIVER SIDE REAR WHEEL WELL FENDER. VEHICLE IS WITHIN 36K AND AND VERY LITTLE ADVERSE WEATHER DRIVING. LIFT GATE IS NOW IN DANGER OF OPENING AS CORROSION IS WORKING ITS WAY TO LOCK CONNECTOR.
NHTSA ODI #11047930
150,000 miles · Nov 16, 2017
StructureUnknown Or Other
ON FEB 5, 2015 AS I TRAVELED DOWN THE ROAD MY SUNROOF EXPLODED. I WAS DRIVING 55 MPH UNDER AN OVERPASS THAT WAS UNDER CONSTRUCTION AT THE TIME ON SMOOTH ASPHALT, BUT IT WAS LUNCH TIME AND THERE WERE NO WORKERS PRESENT NOR ANY EQUIPMENT IN OPERATION. IT SOUNDED LIKE A SHOTGUN WENT OFF IN MY CAR. I PULLED OVER AND GOT OUT AND LOOK…
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ON FEB 5, 2015 AS I TRAVELED DOWN THE ROAD MY SUNROOF EXPLODED. I WAS DRIVING 55 MPH UNDER AN OVERPASS THAT WAS UNDER CONSTRUCTION AT THE TIME ON SMOOTH ASPHALT, BUT IT WAS LUNCH TIME AND THERE WERE NO WORKERS PRESENT NOR ANY EQUIPMENT IN OPERATION. IT SOUNDED LIKE A SHOTGUN WENT OFF IN MY CAR. I PULLED OVER AND GOT OUT AND LOOKED AT MY TIRES, FINE. MY WINDOWS, FINE. THEN AS I STOOD NEXT TO MY DRIVER'S SIDE DOOR ABOUT TO GET BACK INSIDE, I HEARD SPLINTERING COMING FROM THE TOP OF MY CAR. I LOOKED AT MY SUNROOF AND IT WAS SPIDER WEBBING. THERE WAS A GAP ALREADY GONE AT THE FRONT OF THE WINDOW. I WENT BACK TO THE ROADWAY/APEX UNDER THE OVERPASS AND LOOKED AROUND AND FOUND NO ROCK OR OTHER ITEM THAT I FELT WOULD CAUSE SUCH DAMAGE.
NHTSA ODI #11046638
60,000 miles · Oct 16, 2017
Electrical SystemStructure
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE STATIONARY, THE VEHICLE EXPERIENCED AN ELECTRICAL FAILURE. THE CONTACT STATED THAT THE REAR PASSENGER DOOR HAD A CHIP INCORRECTLY INSTALLED, WHICH CAUSED THE INSTRUMENT PANEL TO DISPLAY "DOOR AJAR" EVEN AFTER THE DOOR REMAINED CLOSED. THE CONTACT STATED THAT THE INTERIOR LIGHTING REMA…
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TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE STATIONARY, THE VEHICLE EXPERIENCED AN ELECTRICAL FAILURE. THE CONTACT STATED THAT THE REAR PASSENGER DOOR HAD A CHIP INCORRECTLY INSTALLED, WHICH CAUSED THE INSTRUMENT PANEL TO DISPLAY "DOOR AJAR" EVEN AFTER THE DOOR REMAINED CLOSED. THE CONTACT STATED THAT THE INTERIOR LIGHTING REMAINED ILLUMINATED WHEN THE VEHICLE WAS OFF. SAM PACK'S FIVE STAR FORD IN CARROLLTON, TEXAS WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO FORD. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
NHTSA ODI #11033918
Mileage unknown · Aug 14, 2017
Structure
DOOR WOULDNT LATCH. GOT OUT OF CAR TO TRY AND CLOSE DOOR. DOOR HANDLE FELL OFF. BUT DOOR LATCHED. GOT INTO CAR. DOOR WAS LATCHED. STARTED DRIVING DOOR CAME UNLATCHED AND OPENED WHILE DRIVING.
NHTSA ODI #11015258
39,500 miles · Jul 26, 2017
Exterior LightingStructureUnknown Or Other
FAULTY DOOR AJAR SWITCH - REPLACED DOOR AJAR SWITCH IN DRIVER DOOR AT 39,500 AND AGAIN 91,000 MILES. REAR DRIVER SIDE DOOR HAS PRODUCED THE SAME ISSUE AND IS NOW CONSISTENT FOR 1 MONTH.
NHTSA ODI #11010837
77,843 miles · Jul 21, 2017
Electrical SystemStructure
DRIVER'S DOOR AJAR LIGHT STAYS ON ALONG WITH INTERIOR LIGHTS WHEN DOOR IS CLOSED
NHTSA ODI #11006762
60,000 miles · Jul 17, 2017
Electrical SystemStructure
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DOOR AJAR WARNING INDICATOR ILLUMINATED AND REMAINED LIT EVEN THOUGH THE DRIVER'S SIDE DOOR WAS CLOSED. THE CONTACT STATED THAT THE INTERIOR LIGHTING REMAINED ILLUMINATED AND CAUSED DECREASED VISIBILITY WHILE DRIVING. THE KINGSVILLE DEALER WAS CONTACTED, BUT WAS …
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TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DOOR AJAR WARNING INDICATOR ILLUMINATED AND REMAINED LIT EVEN THOUGH THE DRIVER'S SIDE DOOR WAS CLOSED. THE CONTACT STATED THAT THE INTERIOR LIGHTING REMAINED ILLUMINATED AND CAUSED DECREASED VISIBILITY WHILE DRIVING. THE KINGSVILLE DEALER WAS CONTACTED, BUT WAS NOT REPAIRED DUE TO THE DIAGNOSTIC COST. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. UPDATED 10/24/17*LJ THE CONSUMER STATED THE DOORS WOULD NOT LOCK WHILE THE DRIVER WAS IN THE CAR, WHICH COULD BE A SECURITY ISSUE. IT COULD ALSO CAUSE THE BATTERY DIE. UPDATED 10/26/2017*JS
NHTSA ODI #11005833
96,000 miles · Jul 17, 2017
Structure
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR FAILED TO WORK AND THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.
NHTSA ODI #11005814
Mileage unknown · Jul 15, 2017
Structure
DOOR AJAR INDICATOR ALWAYS ON FOR DRIVER SIDE DOOR. AS A RESULT, THE INTERIOR LIGHTS STAY ON AND DOORS DON'T LOCK WHEN TRAVELLING.
NHTSA ODI #11005432
130,000 miles · Jun 9, 2017
Electrical SystemStructure
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE INSTRUMENT PANEL CONSTANTLY INDICATED THAT THE REAR DRIVER SIDE DOOR WAS OPEN WHEN, IN FACT, THE DOOR WAS COMPLETELY CLOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000…
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TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE INSTRUMENT PANEL CONSTANTLY INDICATED THAT THE REAR DRIVER SIDE DOOR WAS OPEN WHEN, IN FACT, THE DOOR WAS COMPLETELY CLOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
NHTSA ODI #10994212
Official recalls
3Feb 24, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2011 FORD F-150, F-250, F-350, F-450, F-550, EDGE, AND LINCOLN MKX TRUCKS MANUFACTURED FROM OCTOBER 25, 2010, THROUGH NOVEMBER 20, 2010. THESE VEHICLES WERE INSPECTED USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) THAT HAD A CUSTOM SOFTWARE ROUTINE TO READ THE SUSPECT BODY CONTROL MODULE (BCM) SERIAL NUMBER. BASED ON THE SERIAL NUMBER THE BCM WAS EITHER NOT AFFECTED OR REPLACED. THE CUSTOM SOFTWARE ROUTINE WAS NOT READING THE CORRECT SET OF CHARACTERS, AND WAS NOT ABLE TO IDENTIFY A BCM THAT REQUIRED REPLACEMENT AFFECTED BCMS MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH COULD RESULT IN A VEHICLE FIRE.
Remedy: DEALER WILL INSPECT THE BODY CONTROL MODULE AND IF NECESSARY REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 7, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Dec 29, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2011 F-150, F-250, F-350, F-450, F-550, EDGE AND LINCOLN MKX VEHICLES. DURING A SIX-DAY PRODUCTION PERIOD, THE SUPPLIER OF THE BODY CONTROL MODULE MANUFACTURED MODULES THAT MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH CAN RESULT IN AN UNATTENDED VEHICLE FIRE.
Remedy: DEALER WILL REPLACE THE BODY CONTROL MODULE IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Oct 27, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EDGE AND LINCOLN MKX VEHICLES MANUFACTURED FROM JULY 1, 2010, THROUGH OCTOBER 8, 2010. THESE VEHICLES WERE SHIPPED WITH INCORRECTLY CONFIGURED ELECTRONIC MODULE SETTINGS THAT DISABLE THE LOCKING FUNCTION OF THE LIFTGATE. ACCORDINGLY, THE VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, "DOOR LOCKS AND DOOR RETENTION COMPONENTS."
Consequence & remedy
Consequence: THE LIFTGATE LOCK MAY BE DISABLED AND THE DRIVER MAY NOT BE ABLE TO LOCK THE LIFTGATE USING INTERIOR LOCK SWITCHES OR REMOTE KEY FOB BUTTONS.
Remedy: FORD WILL NOTIFY OWNERS AND DEALERS WILL HAVE THE AFFECTED CONTROL MODULES UPDATED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 1, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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