NHTSA owner reports · September 18, 2026 snapshot.
Structure complaints
274 reportsClear category filter50,000 miles · Nov 8, 2016
Structure
DRIVER SIDE FRONT DOOR SENSOR INCORRECTLY SENSES DOOR IS OPEN WHEN IT IS ACTUALLY CLOSED CAUSING THE INABILITY TO LOCK ANY OF THE VEHICLES DOORS. DOME LIGHT REMAINS ON WHEN DRIVING. THE INABILITY TO LOCK ANY OF THE DOORS IS A SERIOUS SAFETY CONCERN SINCE IT COULD ENABLE ANYONE TO GAIN ACCESS TO THE INTERIOR OF THE CAR AND THE DR…
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DRIVER SIDE FRONT DOOR SENSOR INCORRECTLY SENSES DOOR IS OPEN WHEN IT IS ACTUALLY CLOSED CAUSING THE INABILITY TO LOCK ANY OF THE VEHICLES DOORS. DOME LIGHT REMAINS ON WHEN DRIVING. THE INABILITY TO LOCK ANY OF THE DOORS IS A SERIOUS SAFETY CONCERN SINCE IT COULD ENABLE ANYONE TO GAIN ACCESS TO THE INTERIOR OF THE CAR AND THE DRIVER HAS NO WAY TO LOCK THEM OUT.
NHTSA ODI #10924929
60,000 miles · Nov 4, 2016
Exterior LightingStructure
DOOR AJAR WARNING ALWAYS ON RESULTING IN DOORS NOT LOCKING WHEN CAR IS IN MOTION, DOME LIGHTING STAYING ON WHEN EXITING THE CAR AND NOT BEING AWARE IF CAR DOOR IS SHUT.
NHTSA ODI #10924257
50,000 miles · Oct 28, 2016
Electrical SystemStructure
DRIVERS SIDE DOOR AJAR WARNING LIGHT IS ON, EVEN WHEN DOOR IS CLOSED. DOOR LOCKS WILL NOT WORK, DOME LIGHT STAYS ON. THIS IS A SAFETY HAZARD WHEN DRIVING AT NIGHT SINCE REDUCES NIGHT VISION AS WELL AS ALLOWS THE DOORS TO BE OPENED BY ANYONE. *TR
NHTSA ODI #10919794
50,000 miles · Oct 24, 2016
Electrical SystemExterior LightingStructure
THE DRIVER SIDE FRONT DOOR SENSOR IS BAD, WHICH KEEPS THE DOOR AJAR LIGHT ON AT ALL TIMES, AND KEEPS THE OVERHEAD LIGHTS ON FOR AN EXTENDED PERIOD OF TIME, WHICH DRAINS THE BATTERY AND IS ALSO DANGEROUS WHEN DRIVING AT NIGHT. HAD THE DEALER "FIX" THE ISSUE BY DOING A CLEANING/CYCLING ON THE ELECTRICAL PART OF THE LATCH, BUT IT …
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THE DRIVER SIDE FRONT DOOR SENSOR IS BAD, WHICH KEEPS THE DOOR AJAR LIGHT ON AT ALL TIMES, AND KEEPS THE OVERHEAD LIGHTS ON FOR AN EXTENDED PERIOD OF TIME, WHICH DRAINS THE BATTERY AND IS ALSO DANGEROUS WHEN DRIVING AT NIGHT. HAD THE DEALER "FIX" THE ISSUE BY DOING A CLEANING/CYCLING ON THE ELECTRICAL PART OF THE LATCH, BUT IT ONLY LASTED A FEW MONTHS AND NOW THE PROBLEM IS BACK. FORD DOES NOT SEEM WILLING TO ADDRESS THE ISSUE AS A SAFETY CONCERN - UNSAFE TO DRIVE WITH OVERHEAD LIGHTS ON, AND IT DRAINS THE BATTERY, WHICH HAS CAUSED OTHER ISSUES FOR ME, INCLUDING HAVING TO REPLACE THE BATTERY WELL AHEAD OF ITS INTENDED USEFUL LIFE. *TR
NHTSA ODI #10918438
60,000 miles · Oct 19, 2016
Structure
WHILE DRIVING, THE DOOR AJAR LIGHT REMAINS ON EVEN THOUGH ALL THE DOORS ARE COMPLETELY CLOSED. THE IMAGE INDICATES THE PASSENGER DOOR IS AJAR. BECAUSE OF THIS, THE DOME LIGHTS REMAIN ON AND I AM UNABLE TO LOCK THE DOORS WHILE DRIVING. *TR
NHTSA ODI #10917425
91,000 miles · Oct 17, 2016
Electrical SystemExterior LightingStructure
DOOR AJAR WARNING MESSAGE ON WHILE DRIVING OR PARKED. CAUSES INTERIOR LIGHTS TO STAY ON 10 MINUTES BEFORE TURNING OFF WHEN PARKED. INTERIOR LIGHTS WILL TURN ON AND ALARM HORN WILL SOUND INTERMITTENTLY WHEN PARKED. I PULLED THE FUSE FOR THE HORN RELAY, DON'T KNOW WHEN IT WILL SOUND. I FEEL IT'S UNSAFE TO DRIVE WITHOUT A HORN. W…
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DOOR AJAR WARNING MESSAGE ON WHILE DRIVING OR PARKED. CAUSES INTERIOR LIGHTS TO STAY ON 10 MINUTES BEFORE TURNING OFF WHEN PARKED. INTERIOR LIGHTS WILL TURN ON AND ALARM HORN WILL SOUND INTERMITTENTLY WHEN PARKED. I PULLED THE FUSE FOR THE HORN RELAY, DON'T KNOW WHEN IT WILL SOUND. I FEEL IT'S UNSAFE TO DRIVE WITHOUT A HORN. WHILE DRIVING DOORS DO NOT LOCK IN FACT THEY UNLOCK AFTER LOCKING THEM WITH LOCK SWITCH. *TR
NHTSA ODI #10916642
89,000 miles · Oct 16, 2016
Latches/locks/linkagesStructure
THE DOOR LATCH SENSOR IN THE DRIVERS DOOR IS MALFUNCTIONING. SHOWS A DOOR AJAR WARNING ON INSTRUMENT CLUSTER WHEN DOOR IS ACTUALLY CLOSED TIGHT. THIS WARNING INDICATION PREVENT THE DOORS FROM LOCKING WHEN DRIVING. BIG SAFETY ISSUE! IT ALSO CAUSES INTERIOR LIGHT TO STAY ON, AND NIGHT TIME DRIVING WITH THAT INTERIOR LIGHT GLARE IS…
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THE DOOR LATCH SENSOR IN THE DRIVERS DOOR IS MALFUNCTIONING. SHOWS A DOOR AJAR WARNING ON INSTRUMENT CLUSTER WHEN DOOR IS ACTUALLY CLOSED TIGHT. THIS WARNING INDICATION PREVENT THE DOORS FROM LOCKING WHEN DRIVING. BIG SAFETY ISSUE! IT ALSO CAUSES INTERIOR LIGHT TO STAY ON, AND NIGHT TIME DRIVING WITH THAT INTERIOR LIGHT GLARE IS A SAFETY ISSUE. THE DOME LIGHTS HAVE ALSO STAYED ON WHEN PARKED, CAUSING THE BATTERY TO GO DEAD. THIS ISSUE FIRST WAS NOTICED 7/10/16 AND CONTINUES INTERMITTENTLY EACH TIME THE VEHICLE IS DRIVEN. *TR
NHTSA ODI #10916359
43,000 miles · Oct 14, 2016
Electrical SystemStructure
THE DOME LIGHT COMES ON WHILE VEHICLE IS ON MOVEMENT AND CREATES A NIGHT DRIVING HAZARD. THE DOORS WILL NOT LOCK WHICH IS A MAJOR SAFETY ISSUE. THE FALSE DOOR AJAR SIGNAL PREVENTS THE DRIVER FROM RECOGNIZING A REAL DOOR AJAR SITUATION.
NHTSA ODI #10916144
51,000 miles · Oct 12, 2016
Structure
DRIVE SIDE DRIVER DOOR AJAR SENSOR SWITCH FAILS. INTERIOR LIGHTS STAY ON AND DOOR LOCKS WILL NOT STAY LOCKED WHEN THE CAR IS IN MOTION. DOOR AJAR LIGHT STAYS ON AT ALL TIMES IF THE KEY IS IN THE IGNITION.
NHTSA ODI #10915436
30,000 miles · Oct 6, 2016
Structure
DRIVERS SIDE DOOR AJAR LIGHT STAYS ON WHEN DOOR IS SHUT. IS A SAFETY CONCERN BECAUSE DOORS WON'T LOCK AND DOME LIGHT STAYS ON. PROBLEM IS INTERMITTENT AND IS WORSE IN COLD WEATHER. DEALERSHIP COMPLIED WITH A SERVICE LETTER BUT THE PROBLEM CAME BACK WITHIN MONTHS. DEALERSHIP SEEMS TO BE DRAGGING THEIR FEET.
NHTSA ODI #10914149
Official recalls
3Feb 24, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2011 FORD F-150, F-250, F-350, F-450, F-550, EDGE, AND LINCOLN MKX TRUCKS MANUFACTURED FROM OCTOBER 25, 2010, THROUGH NOVEMBER 20, 2010. THESE VEHICLES WERE INSPECTED USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) THAT HAD A CUSTOM SOFTWARE ROUTINE TO READ THE SUSPECT BODY CONTROL MODULE (BCM) SERIAL NUMBER. BASED ON THE SERIAL NUMBER THE BCM WAS EITHER NOT AFFECTED OR REPLACED. THE CUSTOM SOFTWARE ROUTINE WAS NOT READING THE CORRECT SET OF CHARACTERS, AND WAS NOT ABLE TO IDENTIFY A BCM THAT REQUIRED REPLACEMENT AFFECTED BCMS MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH COULD RESULT IN A VEHICLE FIRE.
Remedy: DEALER WILL INSPECT THE BODY CONTROL MODULE AND IF NECESSARY REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 7, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Dec 29, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2011 F-150, F-250, F-350, F-450, F-550, EDGE AND LINCOLN MKX VEHICLES. DURING A SIX-DAY PRODUCTION PERIOD, THE SUPPLIER OF THE BODY CONTROL MODULE MANUFACTURED MODULES THAT MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH CAN RESULT IN AN UNATTENDED VEHICLE FIRE.
Remedy: DEALER WILL REPLACE THE BODY CONTROL MODULE IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Oct 27, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EDGE AND LINCOLN MKX VEHICLES MANUFACTURED FROM JULY 1, 2010, THROUGH OCTOBER 8, 2010. THESE VEHICLES WERE SHIPPED WITH INCORRECTLY CONFIGURED ELECTRONIC MODULE SETTINGS THAT DISABLE THE LOCKING FUNCTION OF THE LIFTGATE. ACCORDINGLY, THE VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, "DOOR LOCKS AND DOOR RETENTION COMPONENTS."
Consequence & remedy
Consequence: THE LIFTGATE LOCK MAY BE DISABLED AND THE DRIVER MAY NOT BE ABLE TO LOCK THE LIFTGATE USING INTERIOR LOCK SWITCHES OR REMOTE KEY FOB BUTTONS.
Remedy: FORD WILL NOTIFY OWNERS AND DEALERS WILL HAVE THE AFFECTED CONTROL MODULES UPDATED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 1, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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