Electronic Stability Control (esc)Service BrakesSteering
I WAS DRIVING ON THE HIGHWAY WITH MY 3 KIDS AND MY WIFE AND AS I GOT OFF THE EXIT I NOTICED THE CAR WASN'T BRAKING, SO AS I GOT TO THE FIRST STOP LEFT I DECIDED TO TURN LEFT AND SEE IF I COULD FIX THE PROBLEM. AS I WAS TURNING THE SHEARING WHEEL LOCKED UP, BRAKES DIDN'T BRAKE THEN THE CAR STARTED TO SHAKE. I ALMOST HIT ON COMING…
Read full complaint
I WAS DRIVING ON THE HIGHWAY WITH MY 3 KIDS AND MY WIFE AND AS I GOT OFF THE EXIT I NOTICED THE CAR WASN'T BRAKING, SO AS I GOT TO THE FIRST STOP LEFT I DECIDED TO TURN LEFT AND SEE IF I COULD FIX THE PROBLEM. AS I WAS TURNING THE SHEARING WHEEL LOCKED UP, BRAKES DIDN'T BRAKE THEN THE CAR STARTED TO SHAKE. I ALMOST HIT ON COMING TRAFFIC AT 40 MIL PER HOUR. AS SOON AS THE CAR BYPASSED ON COMING TRAFFIC A HAD TO RESTART MY CAR AND IT WAS FINE. AS SOON AS I GOT HOME, IT HAPPENED AGAIN. I WAS ABOUT 2FT FROM HITTING MY GARAGE DOOR. *TR
NHTSA ODI #10617478
32,000 miles · Jul 15, 2014
Service Brakes
BRAKE PEDAL FEELS HARD TO PRESS AND DOES NOT STOP MY VEHICLE. SOME OTHER TIMES THE PEDAL FEELS SPONGY AND WITHOUT BRAKING POWER. AT THE SAME TIME AS PRESSING THE PEDAL I COULD HEAR A HISSING NOISE , BROUGHT THE CAR IN TO THE SERVICE CENTER I WAS TOLD THAT THERE IS A NATIONAL BACKORDER ON THE BRAKE BOOSTER PART, THEY CAN NOT GIVE…
Read full complaint
BRAKE PEDAL FEELS HARD TO PRESS AND DOES NOT STOP MY VEHICLE. SOME OTHER TIMES THE PEDAL FEELS SPONGY AND WITHOUT BRAKING POWER. AT THE SAME TIME AS PRESSING THE PEDAL I COULD HEAR A HISSING NOISE , BROUGHT THE CAR IN TO THE SERVICE CENTER I WAS TOLD THAT THERE IS A NATIONAL BACKORDER ON THE BRAKE BOOSTER PART, THEY CAN NOT GIVE A DATE THAT THE PART WILL BE AVAILABLE. *TR
NHTSA ODI #10610831
50,966 miles · Jun 26, 2014
Service Brakes
WHILE DRIVING MY WIFE'S 2011 EDGE, WHEN APPLYING BRAKES HEARD A VACUUM LEAK IN THE FLOOR BOARD AREA AND THE BRAKES WERE NONE RESPONSIVE. INCREASED PRESSURE ON THE PEDDLE AND BRAKES LOCKED WITH A JOLT. THESE SEEMS TO BE A COMMON ISSUE WITH THE EDGE. PLEASE REVIEW COMPLAINS AND ISSUE A WARNING TO DRIVERS OF THIS VEHICLE OR ISSUE A…
Read full complaint
WHILE DRIVING MY WIFE'S 2011 EDGE, WHEN APPLYING BRAKES HEARD A VACUUM LEAK IN THE FLOOR BOARD AREA AND THE BRAKES WERE NONE RESPONSIVE. INCREASED PRESSURE ON THE PEDDLE AND BRAKES LOCKED WITH A JOLT. THESE SEEMS TO BE A COMMON ISSUE WITH THE EDGE. PLEASE REVIEW COMPLAINS AND ISSUE A WARNING TO DRIVERS OF THIS VEHICLE OR ISSUE A FIX TO THE PROBLEM. *TR
NHTSA ODI #10606179
23,690 miles · Apr 22, 2014
Service Brakes
WHILE BACKING OUT OF A PARKING SPACE, THE BRAKE PEDAL WAS HARD TO PUSH AND THE VEHICLE WAS SLOW TO STOP. THE CAR STARTED TO STALL AND A WARNING "LOW ENGINE OIL PRESSURE" WAS DISPLAYED, THEN THE CAR RECOVERED WHEN IN DRIVE. APPROXIMATELY A WEEK LATER, THE BRAKES WERE AGAIN HARD TO PUSH WHILE BACKING OUT OF A PARKING SPACE. IN TH…
Read full complaint
WHILE BACKING OUT OF A PARKING SPACE, THE BRAKE PEDAL WAS HARD TO PUSH AND THE VEHICLE WAS SLOW TO STOP. THE CAR STARTED TO STALL AND A WARNING "LOW ENGINE OIL PRESSURE" WAS DISPLAYED, THEN THE CAR RECOVERED WHEN IN DRIVE. APPROXIMATELY A WEEK LATER, THE BRAKES WERE AGAIN HARD TO PUSH WHILE BACKING OUT OF A PARKING SPACE. IN THE FOLLOWING WEEK, THE SAME ISSUE OCCURRED MULTIPLE TIMES. LAST WEEK, THE BRAKES BECAME HARD TO PUSH AND THE VEHICLE WAS SLOW TO STOP WHILE IN DRIVE. I HAVE PARKED THE CAR UNTIL SERVICE CAN BE PERFORMED. FLUIDS AND BRAKE PADS HAVE BEEN CHECKED AND ARE NOT THE ISSUE. IN SEARCHING THE WEB AND VARIOUS FORD FORUMS, AND SPEAKING WITH A MECHANIC, IT APPEARS TO BE A BRAKE BOOSTER ISSUE. THE CAR IS A 2011 MODEL WITH <24,000 MILES AND IS THREE MONTHS OUT OF MANUFACTURERS WARRANTY. *TR
NHTSA ODI #10584155
68,000 miles · Apr 20, 2014
Service Brakes
BRAKES ARE STIFF ON START UP THEN SPONGY AFTER DEPRESSING THEM. ALSO MAKING A SQUEALING NOISE WHEN PRESSED TO THE FLOOR. BRAKING IS AFFECTED AT SLOW SPEEDS SO FAR. *TR
NHTSA ODI #10583739
Mileage unknown · Apr 18, 2014
Service BrakesCrash
ON OR ABOUT JANUARY 21, 2014, I RECEIVED A LETTER FROM FORD REGARDING CUSTOMER SATISFACTION PROGRAM 13N02. AFTER READING THE LETTER, I REALIZED THAT I WAS EXPERIENCING 2 OF THE 3 SYMPTOMS NOTED IN THE LETTER(SPONGY FEEL WHEN APPLYING BRAKES AND INCREASED AMOUNT OF PEDAL EFFORT REQUIRED TO STOP CAR). I CALLED MY LOCAL DEALER AN…
Read full complaint
ON OR ABOUT JANUARY 21, 2014, I RECEIVED A LETTER FROM FORD REGARDING CUSTOMER SATISFACTION PROGRAM 13N02. AFTER READING THE LETTER, I REALIZED THAT I WAS EXPERIENCING 2 OF THE 3 SYMPTOMS NOTED IN THE LETTER(SPONGY FEEL WHEN APPLYING BRAKES AND INCREASED AMOUNT OF PEDAL EFFORT REQUIRED TO STOP CAR). I CALLED MY LOCAL DEALER AND THEY SAID TO BRING IT. ON MONDAY, JANUARY 27, 2014, I TOOK THE CAR IN TO THE DEALERSHIP. THEY TESTED THE BRAKES AND THEY CLAIM THAT THEY COULD NOT DUPLICATE THE PROBLEM AND THEREFORE REFUSED TO FIX THE PROBLEM. I CALLED FORD HEADQUARTERS AND REPORTED THE PROBLEM TO THEM ALSO. BECAUSE IT WAS NOT A RECALL, BUT A SERVICE ADVISORY, THEY SAID THAT THERE WAS NOTHING THEY COULD DO ABOUT THE PROBLEM BECAUSE THEY COULD NOT DUPLICATE THE SYMPTOMS AT THAT TIME. I TOLD BOTH THE LOCAL FORD DEALERSHIP AND FORD HEADQUARTERS THAT I'M STILL HAVING THE PROBLEM WHETHER OR NOT THEY COULD DUPLICATE THE PROBLEM. I ALSO ASKED BOTH OF THEM IF THEY WERE WAITING FOR SOMEONE TO HAVE AN ACCIDENT BEFORE THEY DID ANYTHING ABOUT THE PROBLEM. WELL, AS A RESULT OF FORD'S UNWILLINGNESS TO FIX MY BRAKE PROBLEM, I GOT INTO A CAR ACCIDENT ON MONDAY, APRIL 14, 2014. I APPLIED THE BRAKES ON MY CAR AND THE CAR WOULD NOT STOP; AND I REAR-ENDED THE CAR IN FRONT OF ME. *TR
NHTSA ODI #10583459
44,460 miles · Sep 23, 2013
Service Brakes
AT 44460 MILES THE ABOVE PARTS WERE REPLACED AND NOW ON SEPTEMBER 23, 2013 SOME OF THE SAME PARTS HAVE FAILED AGAIN. THE COST OF THE ORIGINAL REPAIR WAS $410.62. I BELIEVED AT THE TIME OF THE ORIGINAL REPAIR THAT ALL OR A GOOD SHARE OF THE COST SHOULD HAVE BEEN COVERED BY FORD!!! THERE DEFINITELY A PROBLEM WITH THESE BRAKES…
Read full complaint
AT 44460 MILES THE ABOVE PARTS WERE REPLACED AND NOW ON SEPTEMBER 23, 2013 SOME OF THE SAME PARTS HAVE FAILED AGAIN. THE COST OF THE ORIGINAL REPAIR WAS $410.62. I BELIEVED AT THE TIME OF THE ORIGINAL REPAIR THAT ALL OR A GOOD SHARE OF THE COST SHOULD HAVE BEEN COVERED BY FORD!!! THERE DEFINITELY A PROBLEM WITH THESE BRAKES. SCRAPE, SCRAPE, SCRAPE!! THERE NEEDS TO BE A DESIGN CHANGE IN THE BRAKE PARTS. OUR OTHER CARS HAVE NOW BRAKE PROBLEMS SUCH AS THE ABOVE. FORD NEEDS TO OWN UP TO THE FACT THAT THEY HAVE A POOR DESIGN OR A POOR SELECTION OF COMPONENTS. OTHER THAN THE ABOVE, I HAVE BEEN VERY SATISFIED WITH THE EDGE
NHTSA ODI #10544949
53,000 miles · Sep 18, 2013
Service Brakes
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE BRAKE FAILED TO ENGAGE WITHOUT WARNING AND EMITTED A HISSING NOISE. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY DEPRESSING THE BRAKE PEDAL SEVERAL TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NO…
Read full complaint
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE BRAKE FAILED TO ENGAGE WITHOUT WARNING AND EMITTED A HISSING NOISE. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY DEPRESSING THE BRAKE PEDAL SEVERAL TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 53,000.
NHTSA ODI #10544186
36,847 miles · Jul 8, 2013
Service Brakes
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE TRAVELING 55 MPH AND ATTEMPTING TO DECELERATE, THE BRAKES FAILED TO RESPOND. THE CONTACT ALSO MENTIONED THAT A HISSING NOISE WAS HEARD FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE VACUUM FOR THE BRAKES HAD FAILED. THE VEHICL…
Read full complaint
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE TRAVELING 55 MPH AND ATTEMPTING TO DECELERATE, THE BRAKES FAILED TO RESPOND. THE CONTACT ALSO MENTIONED THAT A HISSING NOISE WAS HEARD FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE VACUUM FOR THE BRAKES HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 36,847.
NHTSA ODI #10523678
51,000 miles · Feb 19, 2013
Service Brakes
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT HEARD A GRINDING NOISE COMING FROM THE BRAKES. A PRIVATE MECHANIC INSPECTED THE VEHICLE AND ADVISED THAT THE REAR PASSENGER'S SIDE INTERIOR BRAKE PADS DID NOT HAVE ANY PADDING AND PENETRATED THE ROTORS. THE VEHICLE WAS T…
Read full complaint
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT HEARD A GRINDING NOISE COMING FROM THE BRAKES. A PRIVATE MECHANIC INSPECTED THE VEHICLE AND ADVISED THAT THE REAR PASSENGER'S SIDE INTERIOR BRAKE PADS DID NOT HAVE ANY PADDING AND PENETRATED THE ROTORS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN ADVISED THAT BOTH REAR ROTORS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 51,000. THE VIN WAS NOT AVAILABLE.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 FORD F-150, F-250, F-350, F-450, F-550, EDGE, AND LINCOLN MKX TRUCKS MANUFACTURED FROM OCTOBER 25, 2010, THROUGH NOVEMBER 20, 2010. THESE VEHICLES WERE INSPECTED USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) THAT HAD A CUSTOM SOFTWARE ROUTINE TO READ THE SUSPECT BODY CONTROL MODULE (BCM) SERIAL NUMBER. BASED ON THE SERIAL NUMBER THE BCM WAS EITHER NOT AFFECTED OR REPLACED. THE CUSTOM SOFTWARE ROUTINE WAS NOT READING THE CORRECT SET OF CHARACTERS, AND WAS NOT ABLE TO IDENTIFY A BCM THAT REQUIRED REPLACEMENT AFFECTED BCMS MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH COULD RESULT IN A VEHICLE FIRE.
Remedy: DEALER WILL INSPECT THE BODY CONTROL MODULE AND IF NECESSARY REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 7, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 F-150, F-250, F-350, F-450, F-550, EDGE AND LINCOLN MKX VEHICLES. DURING A SIX-DAY PRODUCTION PERIOD, THE SUPPLIER OF THE BODY CONTROL MODULE MANUFACTURED MODULES THAT MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH CAN RESULT IN AN UNATTENDED VEHICLE FIRE.
Remedy: DEALER WILL REPLACE THE BODY CONTROL MODULE IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EDGE AND LINCOLN MKX VEHICLES MANUFACTURED FROM JULY 1, 2010, THROUGH OCTOBER 8, 2010. THESE VEHICLES WERE SHIPPED WITH INCORRECTLY CONFIGURED ELECTRONIC MODULE SETTINGS THAT DISABLE THE LOCKING FUNCTION OF THE LIFTGATE. ACCORDINGLY, THE VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, "DOOR LOCKS AND DOOR RETENTION COMPONENTS."
Consequence & remedy
Consequence: THE LIFTGATE LOCK MAY BE DISABLED AND THE DRIVER MAY NOT BE ABLE TO LOCK THE LIFTGATE USING INTERIOR LOCK SWITCHES OR REMOTE KEY FOB BUTTONS.
Remedy: FORD WILL NOTIFY OWNERS AND DEALERS WILL HAVE THE AFFECTED CONTROL MODULES UPDATED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 1, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
2011 Ford Edge Problems, Complaints & Recalls | Skip That Year
Illustration