NHTSA owner reports · September 18, 2026 snapshot.
Service Brakes complaints
261 reportsClear category filter51,000 miles · Jun 27, 2016
Service Brakes
WHILE DRIVING THE BRAKE PEDAL BEGAN GET HARD AND NOT DEPRESSING APPLYING ENOUGH PRESSURE THE THE BRAKE PADS. THE HARDER YOU PUSH THE BETTER THEY WORKED SO DETERMINED THE BRAKE BOOSTER HAD FAILED. THE PROBLEM WAS INTERMITTENT AT FIRST AND THEN BECAME REGULAR. CALLED FORD SERVICE TO FIND OUT THEY HAD EXTENDED THE WARRANTY ON THIS …
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WHILE DRIVING THE BRAKE PEDAL BEGAN GET HARD AND NOT DEPRESSING APPLYING ENOUGH PRESSURE THE THE BRAKE PADS. THE HARDER YOU PUSH THE BETTER THEY WORKED SO DETERMINED THE BRAKE BOOSTER HAD FAILED. THE PROBLEM WAS INTERMITTENT AT FIRST AND THEN BECAME REGULAR. CALLED FORD SERVICE TO FIND OUT THEY HAD EXTENDED THE WARRANTY ON THIS PART BUT DID NOT DO A RECALL. THIS IS A DANGEROUS PART TO HAVE FAIL INTERMITTENTLY AS IT COULD GO FROM NEEDING A 100 FEET TO STOP TO 100 YARDS.
NHTSA ODI #10876733
56,000 miles · Jun 20, 2016
Fuel/propulsion SystemService Brakes
ON OCCASION, WHEN BREAKING AT SLOW SPEEDS (LIKE PULLING INTO A PARKING SPACE) WHILE DEPRESSING THE BRAKE PEDDLE, THE CAR WILL ACCELERATE AND LURCH FORWARD. MY FOOT WAS NOWHERE NEAR THE ACCELERATOR PEDDLE. THIS HAPPENS ABOUT ONCE EVERY FEW WEEKS.
NHTSA ODI #10875315
65,000 miles · Jun 13, 2016
Service Brakes
I OWN A 2011 FORD EDGE. ON JUNE 2, 2016, MY HUSBAND AND I WERE DRIVING ON A HIGHWAY, WHEN WE NOTICED A SUDDEN PROBLEM WITH THE CAR BRAKING PERFORMANCE; UNEXPECTEDLY, WE STARTED HEARING A HISSING NOISE COMING FROM THE PEDAL AND THE CAR WOULD NOT STOP; THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND WITHOUT WARNING. FORTUNATEL…
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I OWN A 2011 FORD EDGE. ON JUNE 2, 2016, MY HUSBAND AND I WERE DRIVING ON A HIGHWAY, WHEN WE NOTICED A SUDDEN PROBLEM WITH THE CAR BRAKING PERFORMANCE; UNEXPECTEDLY, WE STARTED HEARING A HISSING NOISE COMING FROM THE PEDAL AND THE CAR WOULD NOT STOP; THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND WITHOUT WARNING. FORTUNATELY, THE ROAD WAS NOT CONGESTED AT THE TIME, AND WE WERE ABLE TO SLOW DOWN WITHOUT CAUSING AN ACCIDENT. REGARDLESS, THIS COULD HAVE CAUSED A SERIOUS ACCIDENT; IT'S A MIRACLE THAT NO ONE WAS INJURED. THIS IS NOT THE FIRST TIME WE HAVE EXPERIENCED BREAK PROBLEMS WITH OUR FORD EDGE. LAST YEAR, DURING OCTOBER, WE NOTICED THE SAME PROBLEM, PARTICULARLY AN EXCESSIVE EFFORT NEEDED TO STOP, ADDITIONAL TO THE HISSING NOISE. BACK THEN, WE TOOK THE CAR TO AN INDEPENDENT PRIVATE MECHANIC TO GET IT FIXED, WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED, SO WE SPENT A SIGNIFICANT AMOUNT OF MONEY FOR THE REPLACEMENT. I'M CERTAIN THIS IS A DESIGN OR MANUFACTURING FLAW. A RECALL IS DEFINED AS ANY WIDESPREAD VEHICULAR PROBLEM THAT RESULTS IN A RISK FOR THOSE IN THE CAR. DOING ONLINE RESEARCH, I REALIZED THAT MANY FORD EDGE OWNERS HAVE EXPERIENCED THE SAME RISKY SITUATION. THROUGH THE FORD WEBSITE ' SPECIFICALLY THE FIELD SERVICE ACTIONS PAGE ' I WAS ABLE TO IDENTIFY THAT OUR VEHICLE WAS ELIGIBLE FOR AN 'EXTENDED WARRANTY COVERAGE ON BRAKE BOOSTER'. QUITE HONESTLY, I WAS HORRIFIED! HOW COME FORD NEVER NOTIFIED ME? WHY DISGUISE THIS SAFETY ISSUE AS AN EXTENDED WARRANTY WHEN IT SHOULD HAVE BEEN A RECALL? THIS IS SIMPLY NEGLECTFUL. I SENT FORD'S CUSTOMER SERVICE A COMPLAINT EMAIL, AND A REPRESENTATIVE CALLED ME TO VAGUELY EXPLAIN THE EXTENDED WARRANTY TERMS AND TO APOLOGIZE FOR MY INCONVENIENCE, BUT REFUSED TO RESPOND IN WRITING.
NHTSA ODI #10873911
24,800 miles · Jun 8, 2016
Service Brakes
BRAKE BOOSTER BEGAN FAILING AT 24,XXX MILES. MY WIFE AND OUR 1 YEAR OLD SON WERE PLACED INTO SERIOUS DANGER. THE BRAKE PEDAL BECAME 'ROCK HARD' AND WOULD NOT ENGAGE THE BRAKES. THE LOCAL FORD DEALER DIAGNOSED AND REPAIRED THIS UNDER WARRANTY.
NHTSA ODI #10873160
5 miles · May 18, 2016
Electrical SystemService Brakes
I WAS DRIVING DOWN A FREEWAY RAMP TOWARDS A STOP LIGHT AND PRESSED THE BRAKES. THE CAR DIDN'T SLOW DOWN. I HAD TO STEP ON THE BRAKES COMPLETELY APPLYING PRESSURE AND THE CAR DID NOT COME TO A COMPLETE STOP. THERE WAS A HISSING NOISE THAT I HEARD FROM BELOW THE INSIDE OF MY CAR NEAR BRAKES. MY CAR PROVIDE ANY WARNING OF MALFU…
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I WAS DRIVING DOWN A FREEWAY RAMP TOWARDS A STOP LIGHT AND PRESSED THE BRAKES. THE CAR DIDN'T SLOW DOWN. I HAD TO STEP ON THE BRAKES COMPLETELY APPLYING PRESSURE AND THE CAR DID NOT COME TO A COMPLETE STOP. THERE WAS A HISSING NOISE THAT I HEARD FROM BELOW THE INSIDE OF MY CAR NEAR BRAKES. MY CAR PROVIDE ANY WARNING OF MALFUNCTION.
NHTSA ODI #10865540
48,000 miles · Jan 5, 2016
Service Brakes
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT …
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TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.
NHTSA ODI #10818086
Mileage unknown · Dec 17, 2015
Service Brakes
I HAD LOST MY BRAKES IN SEPT, 2015. HAD NEW ROTORS AND PADS PUT ON, THEN NOTICED THAT THEY WERE GOING TO FLOOR WITH HISSING NOISE, HAD 2 BRAND NEW MASTER CYLINDERS PUT ON, STILL NO CHANGE IN BRAKES, THEN HAD THEM REPLACE BRAKE BOOSTER THE BEGINNING OF DEC, 2015. NO CHANGE IN BRAKES, THEY STILL GO TO FLOOR, I HAVE PUT A LOT OF MO…
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I HAD LOST MY BRAKES IN SEPT, 2015. HAD NEW ROTORS AND PADS PUT ON, THEN NOTICED THAT THEY WERE GOING TO FLOOR WITH HISSING NOISE, HAD 2 BRAND NEW MASTER CYLINDERS PUT ON, STILL NO CHANGE IN BRAKES, THEN HAD THEM REPLACE BRAKE BOOSTER THE BEGINNING OF DEC, 2015. NO CHANGE IN BRAKES, THEY STILL GO TO FLOOR, I HAVE PUT A LOT OF MONEY INTO DEAD END REPAIRS. FORD GARAGE WANTS ANOTHER $100 DIAGNOSTIC FEE?? FOR WHAT? I HAVE GOTTEN NO ANSWERS, NO HELP. I CALLED FORD WHO STATED THAT THEY WILL COMMUNICATE WITH THE TECH. THE TECHS ARE SAYING THEY HAVE NEVER SEEN THIS BEFORE, AND THAT THE BOOSTER SHOULD OF FIXED PROBLEM. I HAVE NOT HAD MY VEHICLE MORE THAN I HAVE. BORROWING CARS, ETC. ANY HELP?? SUGGESTIONS?
NHTSA ODI #10810895
48,000 miles · Dec 15, 2015
Service Brakes
WE WERE TRYING TO STOP AT A STOP SIGN, AND THE CAR WOULDN,T STOP. THE BRAKE PEDDLE GOT VERY HARD AND WOULDN'T PUSH DOWN. IT WENT BACK TO NORMAL A FEW SECONDS LATER. THERE ARE A LOT OF COMPLAINTS AND FORD HAS A BULLETIN ON THIS PROBLEM 13N02, THIS IS A SERIOUS SAFETY PROBLEM LUCKILY THERE WASN,T ANOTHER CAR COMING. WHY IS THERE …
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WE WERE TRYING TO STOP AT A STOP SIGN, AND THE CAR WOULDN,T STOP. THE BRAKE PEDDLE GOT VERY HARD AND WOULDN'T PUSH DOWN. IT WENT BACK TO NORMAL A FEW SECONDS LATER. THERE ARE A LOT OF COMPLAINTS AND FORD HAS A BULLETIN ON THIS PROBLEM 13N02, THIS IS A SERIOUS SAFETY PROBLEM LUCKILY THERE WASN,T ANOTHER CAR COMING. WHY IS THERE NO SAFETY RECALL?
NHTSA ODI #10810536
57,000 miles · Jul 28, 2015
Service Brakes
APPROACHING RED LIGHT AT MAJOR INTERSECTION. APPLYING BRAKES AND THEY ARE AS HARD AS CONCRETE. UNABLE TO STOP! HAD TO APPLY EMERGENCY BREAK AND PUT CAR IN PARK. NO PRIOR WARNING. IT APPEARS TO BE A BREAK BUSTER/POWER BUSTER ISSUE. I KNOW TWO OTHER PEOPLE WITH THE SAME 2011 FORD EDGE THIS RECENTLY HAPPENED TOO AND THERE IS NO REC…
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APPROACHING RED LIGHT AT MAJOR INTERSECTION. APPLYING BRAKES AND THEY ARE AS HARD AS CONCRETE. UNABLE TO STOP! HAD TO APPLY EMERGENCY BREAK AND PUT CAR IN PARK. NO PRIOR WARNING. IT APPEARS TO BE A BREAK BUSTER/POWER BUSTER ISSUE. I KNOW TWO OTHER PEOPLE WITH THE SAME 2011 FORD EDGE THIS RECENTLY HAPPENED TOO AND THERE IS NO RECALL. I ALMOST DIED. I HAVE A 5 YEAR OLD SON DRIVING IN THIS CAR. WHY IS THERE NO RECALL ISSUED ON THIS?? I AM 43 YEARS OLD AND HAVE NEVER EXPERIENCE SOMETHING LIKE THIS. I HAVE OLD CARS WITH 200K MILES ON THEM, NEVER HAD THIS ISSUE. ARE WE WAITING FOR ENOUGH PEOPLE TO DIE..
NHTSA ODI #10744193
50,000 miles · Jul 22, 2015
Service Brakes
THE BRAKE PEDAL BECOMES SPONGY, AND THE VEHICLE TAKES A VERY LONG TIME TO STOP. ALMOST REAR ENDED SOMEONE AND ROLLED THROUGH STOP LIGHT. CAN PUSH BRAKE PEDAL TO THE FLOOR AND HEAR HIGH PITCHED WHISTLE WHILE THE PEDAL SLOWLY RECOVERS. NUMEROUS COMPLAINTS AT CARCOMPLAINTS. COM ABOUT BRAKE BOOSTER. VEHICLE WAS SERVICED AT FOR…
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THE BRAKE PEDAL BECOMES SPONGY, AND THE VEHICLE TAKES A VERY LONG TIME TO STOP. ALMOST REAR ENDED SOMEONE AND ROLLED THROUGH STOP LIGHT. CAN PUSH BRAKE PEDAL TO THE FLOOR AND HEAR HIGH PITCHED WHISTLE WHILE THE PEDAL SLOWLY RECOVERS. NUMEROUS COMPLAINTS AT CARCOMPLAINTS. COM ABOUT BRAKE BOOSTER. VEHICLE WAS SERVICED AT FORD DEALER 7/18/2015 AND I WAS ADVISED THERE ARE NO RECALLS. FORD NEEDS TO ADVISE OWNERS THERE IS A PROBLEM, TO AT LEAST BRING THE VEHICLES IN TO BE CHECKED, IF NOT REPLACE THE PARTS.
NHTSA ODI #10735855
Official recalls
3Feb 24, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2011 FORD F-150, F-250, F-350, F-450, F-550, EDGE, AND LINCOLN MKX TRUCKS MANUFACTURED FROM OCTOBER 25, 2010, THROUGH NOVEMBER 20, 2010. THESE VEHICLES WERE INSPECTED USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) THAT HAD A CUSTOM SOFTWARE ROUTINE TO READ THE SUSPECT BODY CONTROL MODULE (BCM) SERIAL NUMBER. BASED ON THE SERIAL NUMBER THE BCM WAS EITHER NOT AFFECTED OR REPLACED. THE CUSTOM SOFTWARE ROUTINE WAS NOT READING THE CORRECT SET OF CHARACTERS, AND WAS NOT ABLE TO IDENTIFY A BCM THAT REQUIRED REPLACEMENT AFFECTED BCMS MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH COULD RESULT IN A VEHICLE FIRE.
Remedy: DEALER WILL INSPECT THE BODY CONTROL MODULE AND IF NECESSARY REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 7, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Dec 29, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2011 F-150, F-250, F-350, F-450, F-550, EDGE AND LINCOLN MKX VEHICLES. DURING A SIX-DAY PRODUCTION PERIOD, THE SUPPLIER OF THE BODY CONTROL MODULE MANUFACTURED MODULES THAT MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH CAN RESULT IN AN UNATTENDED VEHICLE FIRE.
Remedy: DEALER WILL REPLACE THE BODY CONTROL MODULE IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Oct 27, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EDGE AND LINCOLN MKX VEHICLES MANUFACTURED FROM JULY 1, 2010, THROUGH OCTOBER 8, 2010. THESE VEHICLES WERE SHIPPED WITH INCORRECTLY CONFIGURED ELECTRONIC MODULE SETTINGS THAT DISABLE THE LOCKING FUNCTION OF THE LIFTGATE. ACCORDINGLY, THE VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, "DOOR LOCKS AND DOOR RETENTION COMPONENTS."
Consequence & remedy
Consequence: THE LIFTGATE LOCK MAY BE DISABLED AND THE DRIVER MAY NOT BE ABLE TO LOCK THE LIFTGATE USING INTERIOR LOCK SWITCHES OR REMOTE KEY FOB BUTTONS.
Remedy: FORD WILL NOTIFY OWNERS AND DEALERS WILL HAVE THE AFFECTED CONTROL MODULES UPDATED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 1, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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