NHTSA owner reports · September 18, 2026 snapshot.
Latches/locks/linkages complaints
83 reportsClear category filter40,000 miles · Aug 4, 2017
Latches/locks/linkages
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING AT ANY SPEED, ALL FOUR DOORS UNLOCKED AND THE INTERIOR LIGHTING REMAINED ILLUMINATED. IN ADDITION, THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (SHAMALEY FORD IN EL PASO, TX), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACT…
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TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING AT ANY SPEED, ALL FOUR DOORS UNLOCKED AND THE INTERIOR LIGHTING REMAINED ILLUMINATED. IN ADDITION, THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (SHAMALEY FORD IN EL PASO, TX), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
NHTSA ODI #11012862
49,000 miles · Jun 28, 2017
Latches/locks/linkages
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DOME LIGHT FAILED TO TURN OFF, WHICH DRAINED THE ELECTRICAL POWER. IN ADDITION, THE DOOR AJAR WARNING INDICATOR ILLUMINATED INTERMITTENTLY WHEN THE DOOR WAS CLOSED. THE INDEPENDENT MECHANIC WHO SOLD THE VEHICLE TO THE CONTACT DID NOT PERFORM DIAGNOSTIC TESTING. T…
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TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DOME LIGHT FAILED TO TURN OFF, WHICH DRAINED THE ELECTRICAL POWER. IN ADDITION, THE DOOR AJAR WARNING INDICATOR ILLUMINATED INTERMITTENTLY WHEN THE DOOR WAS CLOSED. THE INDEPENDENT MECHANIC WHO SOLD THE VEHICLE TO THE CONTACT DID NOT PERFORM DIAGNOSTIC TESTING. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS WAITING TO DETERMINE IF THERE WAS A MANUFACTURER CAMPAIGN TO SERVICE THE VEHICLE OR A SOLUTION TO PREVENT THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,000.
NHTSA ODI #11001948
80,000 miles · May 5, 2017
Latches/locks/linkages
TL* THE CONTACT OWNS A 2011 FORD EDGE. UPON STARTING THE VEHICLE, THE DOOR AJAR WARNING INDICATOR ILLUMINATED AND CHIMED. THE CONTACT ATTEMPTED TO LOCK THE DOORS, BUT THE LOCKS FAILED. THE DEALER DIAGNOSED THAT THE LATCH MALFUNCTIONED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MI…
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TL* THE CONTACT OWNS A 2011 FORD EDGE. UPON STARTING THE VEHICLE, THE DOOR AJAR WARNING INDICATOR ILLUMINATED AND CHIMED. THE CONTACT ATTEMPTED TO LOCK THE DOORS, BUT THE LOCKS FAILED. THE DEALER DIAGNOSED THAT THE LATCH MALFUNCTIONED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. THE VIN WAS UNAVAILABLE.
NHTSA ODI #10983704
49,000 miles · Apr 17, 2017
Latches/locks/linkages
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT ANY SPEED, THE DRIVER SIDE DOOR REMAINED OPEN AND THE DOOR AJAR WARNING LIGHT ILLUMINATED. THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WAS COVERED BY THE WARRANTY. THE FAILURE WAS NOT REME…
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TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT ANY SPEED, THE DRIVER SIDE DOOR REMAINED OPEN AND THE DOOR AJAR WARNING LIGHT ILLUMINATED. THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WAS COVERED BY THE WARRANTY. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 49,000. THE VIN WAS NOT PROVIDED.
NHTSA ODI #10978865
121,000 miles · Apr 11, 2017
Latches/locks/linkages
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DOOR AJAR SENSOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR DRIVER SIDE DOOR LATCH FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER ADVISED THE CONTACT TO FILE A COMPLAINT WITH NHTSA. THE FAILURE MILEAGE WAS APPROX…
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TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DOOR AJAR SENSOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR DRIVER SIDE DOOR LATCH FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER ADVISED THE CONTACT TO FILE A COMPLAINT WITH NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 121,000.
NHTSA ODI #10971948
77,100 miles · Apr 7, 2017
Latches/locks/linkagesStructure
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DRIVER'S DOOR AJAR WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT, BUT EVENTUALLY EVOLVED TO A CONSISTENT FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH WAS DEFECTIVE AND NEEDED TO BE R…
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TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DRIVER'S DOOR AJAR WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT, BUT EVENTUALLY EVOLVED TO A CONSISTENT FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 77,100. THE CONSUMER REQUESTED A NON-TAKATA REPLACEMENT FOR THE AIRBAG RECALL. UPDATED 08/10/2017*JS
NHTSA ODI #10971123
130,000 miles · Apr 3, 2017
Latches/locks/linkagesStructure
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING VARIOUS SPEEDS, THE DRIVER'S DOOR AJAR WARNING INDICATOR ILLUMINATED. AS A RESULT, ALL THE DOORS FAILED TO AUTOMATICALLY LOCK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT DRIVER'S DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE…
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TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING VARIOUS SPEEDS, THE DRIVER'S DOOR AJAR WARNING INDICATOR ILLUMINATED. AS A RESULT, ALL THE DOORS FAILED TO AUTOMATICALLY LOCK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT DRIVER'S DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE FAILURE MILEAGE WAS 130,000.
NHTSA ODI #10970112
Mileage unknown · Mar 23, 2017
Latches/locks/linkages
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR FAILED TO LATCH CORRECTLY AND THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH SENSOR WAS MALFUNCTIONING AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED, BUT THE ISSUE PE…
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TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR FAILED TO LATCH CORRECTLY AND THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH SENSOR WAS MALFUNCTIONING AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED, BUT THE ISSUE PERSISTED. THE VEHICLE WAS TAKEN BACK AND FORTH TO THE DEALER SEVERAL TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA ODI #10967974
65,000 miles · Dec 29, 2016
Latches/locks/linkages
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHEN PARKING AND EXITING THE VEHICLE, THE DOME LIGHT AND DOOR AJAR WARNING INDICATOR REMAINED ILLUMINATED AND WOULD ONLY GO OFF WHEN THE VEHICLE WAS SHIFTED INTO DRIVE. THE DEALER DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF…
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TL* THE CONTACT OWNS A 2011 FORD EDGE. WHEN PARKING AND EXITING THE VEHICLE, THE DOME LIGHT AND DOOR AJAR WARNING INDICATOR REMAINED ILLUMINATED AND WOULD ONLY GO OFF WHEN THE VEHICLE WAS SHIFTED INTO DRIVE. THE DEALER DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
NHTSA ODI #10938544
65,000 miles · Dec 5, 2016
Latches/locks/linkages
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DOOR AJAR WARNING INDICATOR REMAINED ILLUMINATED EVEN WITH ALL THE DOORS CLOSED. IN ADDITION, THE DOOR DID NOT REMAIN LOCKED AFTER BEING LOCKED USING THE KEY FOB. THE CONTACT ALSO EXPERIENCED EXCESSIVE BATTERY DRAIN DUE TO THE FAILURE. THE CONTACT HAD POOR VISIBI…
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TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DOOR AJAR WARNING INDICATOR REMAINED ILLUMINATED EVEN WITH ALL THE DOORS CLOSED. IN ADDITION, THE DOOR DID NOT REMAIN LOCKED AFTER BEING LOCKED USING THE KEY FOB. THE CONTACT ALSO EXPERIENCED EXCESSIVE BATTERY DRAIN DUE TO THE FAILURE. THE CONTACT HAD POOR VISIBILITY DUE TO THE WARNING INDICATOR BEING ILLUMINATED UNTIL THE VEHICLE WAS OPERATED BETWEEN 25-30 MPH. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LATCH ASSEMBLY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
NHTSA ODI #10930042
Official recalls
3Feb 24, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2011 FORD F-150, F-250, F-350, F-450, F-550, EDGE, AND LINCOLN MKX TRUCKS MANUFACTURED FROM OCTOBER 25, 2010, THROUGH NOVEMBER 20, 2010. THESE VEHICLES WERE INSPECTED USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) THAT HAD A CUSTOM SOFTWARE ROUTINE TO READ THE SUSPECT BODY CONTROL MODULE (BCM) SERIAL NUMBER. BASED ON THE SERIAL NUMBER THE BCM WAS EITHER NOT AFFECTED OR REPLACED. THE CUSTOM SOFTWARE ROUTINE WAS NOT READING THE CORRECT SET OF CHARACTERS, AND WAS NOT ABLE TO IDENTIFY A BCM THAT REQUIRED REPLACEMENT AFFECTED BCMS MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH COULD RESULT IN A VEHICLE FIRE.
Remedy: DEALER WILL INSPECT THE BODY CONTROL MODULE AND IF NECESSARY REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 7, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Dec 29, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2011 F-150, F-250, F-350, F-450, F-550, EDGE AND LINCOLN MKX VEHICLES. DURING A SIX-DAY PRODUCTION PERIOD, THE SUPPLIER OF THE BODY CONTROL MODULE MANUFACTURED MODULES THAT MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH CAN RESULT IN AN UNATTENDED VEHICLE FIRE.
Remedy: DEALER WILL REPLACE THE BODY CONTROL MODULE IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Oct 27, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EDGE AND LINCOLN MKX VEHICLES MANUFACTURED FROM JULY 1, 2010, THROUGH OCTOBER 8, 2010. THESE VEHICLES WERE SHIPPED WITH INCORRECTLY CONFIGURED ELECTRONIC MODULE SETTINGS THAT DISABLE THE LOCKING FUNCTION OF THE LIFTGATE. ACCORDINGLY, THE VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, "DOOR LOCKS AND DOOR RETENTION COMPONENTS."
Consequence & remedy
Consequence: THE LIFTGATE LOCK MAY BE DISABLED AND THE DRIVER MAY NOT BE ABLE TO LOCK THE LIFTGATE USING INTERIOR LOCK SWITCHES OR REMOTE KEY FOB BUTTONS.
Remedy: FORD WILL NOTIFY OWNERS AND DEALERS WILL HAVE THE AFFECTED CONTROL MODULES UPDATED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 1, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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