TRAVELING ON INTERSTATE HIGHWAY THE ENGINE SHUT DOWN AND A WRENCH WARNING SYMBOL APPEARED ON DASH BOARD. TURNED OFF CAR AND RESTARTED ALL CLEARED. TOOK TO DEALER AND THEY COULD FIND NOTHING ON COMPUTER. HAPPEN AGAIN ON TRIP TO FLORIDA AND TWICE MORE BACK AT HOME. DEALER AGAIN CHECK AND SAID COULD FIND NOTHING. THERE IS DEFINIT…
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TRAVELING ON INTERSTATE HIGHWAY THE ENGINE SHUT DOWN AND A WRENCH WARNING SYMBOL APPEARED ON DASH BOARD. TURNED OFF CAR AND RESTARTED ALL CLEARED. TOOK TO DEALER AND THEY COULD FIND NOTHING ON COMPUTER. HAPPEN AGAIN ON TRIP TO FLORIDA AND TWICE MORE BACK AT HOME. DEALER AGAIN CHECK AND SAID COULD FIND NOTHING. THERE IS DEFINITELY SOMETHING GOING WRONG AND IT A SERIOUS HAZARD WHEN YOU ARE TRAVELING AT INTERSTATE SPEED AND THE CAR ENGINE, POWER STEERING, AND BRAKES STOP WORKING. CAR GOES INTO CREEP MODE UNTIL YOU STOP TURN OFF ENGINE AND RESTART. *TR
NHTSA ODI #10513113
Mileage unknown · Mar 4, 2013
EnginePower TrainCrashInjury
I HAD BEEN HAVING ON-GOING ISSUES WITH ENGINE SURGING, STALLING AND GEAR "SKIPPING" SINCE I FIRST PURCHASED THE VEHICLE IN DECEMBER 2010, WHICH I HAD REPORTED TO THE DEALERSHIP AND ABOUT WHICH I WAS IN THE MIDST OF LEMON LAW PROCEEDINGS UNDER GA LEMON LAW. THEY ARE BEST DESCRIBED AS SIMILAR IN NATURE TO THOSE REPORTED IN THE NHT…
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I HAD BEEN HAVING ON-GOING ISSUES WITH ENGINE SURGING, STALLING AND GEAR "SKIPPING" SINCE I FIRST PURCHASED THE VEHICLE IN DECEMBER 2010, WHICH I HAD REPORTED TO THE DEALERSHIP AND ABOUT WHICH I WAS IN THE MIDST OF LEMON LAW PROCEEDINGS UNDER GA LEMON LAW. THEY ARE BEST DESCRIBED AS SIMILAR IN NATURE TO THOSE REPORTED IN THE NHTSA INVESTIGATION HERE: HTTP://WWW.USATODAY.COM/STORY/MONEY/CARS/2013/02/25/PROBE-FORD-CARS-SUVS-STALLING/1945799/ AT TIMES, THE ENGINE WOULD CUT OUT AT HIGH SPEEDS AND I'D BE STUCK IN "LIMP MODE". OTHER TIMES THE TRANSMISSION WOULD SLIP, THEN SURGE, MAKING IT FEEL AS IF I WERE HIT FROM BEHIND BY ANOTHER VEHICLE. STILL OTHER TIMES, IT MIGHT STALL OUT AT SLOW SPEEDS (I.E. WHILE MAKING A TURN, ETC.), LEAVING ME STUCK IN AN INTERSECTION AND VULNERABLE TO BEING HIT BY ONCOMING TRAFFIC. FORD HAD ATTEMPTED MULTIPLE TIMES TO FIX THIS PROBLEM, BUT IT KEPT RECURRING, EVEN AFTER MANY PARTS WERE REBUILT OR REPLACED. FINALLY, THE UNRESOLVED ISSUE CULMINATED IN AN ACCIDENT ON 11/26/12. I WAS COMING OFF ON A HIGHWAY EXIST RAMP AND THE ENGINE "SKIPPED" AND SURGED, PROPELLING ME INTO THE REAR OF THE CAR IN FRONT OF ME. NO ONE WAS TREATED FOR INJURY AT THE TIME OF THE CRASH, BUT THE DRIVER OF THE OTHER CAR DID REPORT INJURY AFTER THE CRASH. MY ISSUE IS STILL UNRESOLVED BY FORD. THEY CLAIM THEY CAN'T DUPLICATE THE ISSUE AND HAVE MADE NO ATTEMPTS TO GET ME OUT OF THIS VEHICLE, WHICH I AM STUCK DRIVING UNTIL I CAN COMPLETE THE LENGTHY LEMON LAW PROCESS. I FEAR FOR MY LIFE EVERY DAY THAT I HAVE TO DRIVE IT AND AM AFRAID TO TRANSPORT MY CHILDREN IN IT. THANK YOU FOR THE OPPORTUNITY TO SUBMIT MY CLAIM. *TR
NHTSA ODI #10501206
37,000 miles · Feb 12, 2013
EnginePower Train
AS I WAS LEAVING WORK AND PULLED OUT OF THE PARKING LOT ONTO THE MAIN ROAD AND MY CAR STALLED AFTER REACHING APPROX 10-15 MPH INDICATING ME TO "SEE MANUAL" WITH A WRENCH ON THE SCREEN THEN FLASHING "CHECK ENGINE OIL PRESSURE". AS I CAME TO A COMPLETE STOP MY EDGE BEGAN TO SHAKE VIOLENTLY AND THE RPM'S BEGAN TO JUMP UP AND DOWN F…
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AS I WAS LEAVING WORK AND PULLED OUT OF THE PARKING LOT ONTO THE MAIN ROAD AND MY CAR STALLED AFTER REACHING APPROX 10-15 MPH INDICATING ME TO "SEE MANUAL" WITH A WRENCH ON THE SCREEN THEN FLASHING "CHECK ENGINE OIL PRESSURE". AS I CAME TO A COMPLETE STOP MY EDGE BEGAN TO SHAKE VIOLENTLY AND THE RPM'S BEGAN TO JUMP UP AND DOWN FRANTICALLY. I THEN TURNED MY EDGE OFF FOR 30 SECONDS. WHEN I RESTARTED IT, IT STARTED WITHOUT ISSUE AND IDLED FINE. I WAS ABLE TO BACK IT UP AND DRIVE IT UNDER 10 MPH TO PARK IT OVER NIGHT. THE FOLLOWING DAY (TODAY) WHEN I WENT TO TAKE IT TO THE DEALERSHIP THE SAME THING HAPPENED EXCEPT THIS TIME AROUND ONLY THE "SEE MANUAL" INDICATOR FLASHED AND I HAD TO HAVE IT TOWED TO THE LOCAL FORD DEALERSHIP FOR SERVICING. STILL NO WORD ON WHAT IT COULD POSSIBLY BE. I CHECKED THE OIL LEVEL, IT WAS NORMAL AND HAVE BEEN HAVING IT SERVICED EVERY 3,000 MILES. *TR
NHTSA ODI #10497960
20,900 miles · Dec 9, 2012
Electrical SystemEnginePower Train
TWO WEEKS AGO MY FORD EDGE LIMITED (2011), WHICH I HAD FOR LESS THAN 2 YEARS AND IT HAD ~21000MI, STARTED TO HAVE SERIOUS PROBLEMS. WHILE DRIVING ON ONE OF THE BUSIEST HIGHWAYS IN HOUSTON, THE ACCELERATION SUDDENLY DISAPPEARED (GAS PEDAL WENT LIMP) WHEN I WAS GOING 65-70MPH. THE CAR STILL HAD POWER AND I WAS ABLE TO BREAK AND ST…
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TWO WEEKS AGO MY FORD EDGE LIMITED (2011), WHICH I HAD FOR LESS THAN 2 YEARS AND IT HAD ~21000MI, STARTED TO HAVE SERIOUS PROBLEMS. WHILE DRIVING ON ONE OF THE BUSIEST HIGHWAYS IN HOUSTON, THE ACCELERATION SUDDENLY DISAPPEARED (GAS PEDAL WENT LIMP) WHEN I WAS GOING 65-70MPH. THE CAR STILL HAD POWER AND I WAS ABLE TO BREAK AND STEER TO THE EMERGENCY LANE. WHILE DOING THAT, ALMOST GOT HIT FROM THE BACK TWICE. AFTER COMPLETE STOP AT EMERGENCY LANE, I RESTARTED THE CAR. IT STARTED FINE, AND I WAS ABLE TO GET HOME, THOUGH I WAS AFRAID TO TAKE A HIGHWAY. NEXT DAY, SAME PROBLEM HAPPENED TWICE, AND BOTH TIMES AT ABOUT THE SAME SPEED. THESE TIMES, HOWEVER, I FELT STRONG VIBRATIONS WHEN RESTARTING THE ENGINE. ALL OF THE TIMES, AN ORANGE WRENCH APPEARED ON THE DASHBOARD INDICATING POWER TRAIN PROBLEMS. AFTER THE SECOND TIME, A LIGHT INDICATING THAT ENGINE NEEDS TO BE SERVICED SOON ALSO APPEARED. THIS LIGHT TURNED OFF ON ITS OWN COUPLE DAYS LATER. I HAD PLENTY OF PROBLEMS WITH THIS CAR BEFORE. THIS WAS THE LAST POINT WHEN MY PATIENCE WITH THIS CAR HAD ENDED. BESIDES, I COULD GET INTO A SERIOUS ACCIDENT. LUCKILY, ALL OF THE TIMES I WAS DRIVING AFTER THE RUSH HOUR AND TRAFFIC WAS NOT TOO BAD. OTHERWISE, I WOULD BE DEFINITELY BE HIT BY SOMEONE. IN ANY CASE, I BROUGHT THE CAR TO THE DEALERSHIP AND TRADED IT IN. NO WONDER, I WAS TOLD IN THE DEALERSHIP THAT THEY ARE NOT AWARE OF ANY PROBLEMS LIKE THIS AND OFFERED SERVICING THE CAR. I REFUSED IT, BECAUSE OF MULTIPLE PROBLEMS I HAD WITH THIS CAR BEFORE AND JUST DIDN'T WANT TO KEEP IT ANYMORE. FORD DEFINITELY NEEDS TO RECALL 2011 FORD EDGE WITH SUCH PROBLEMS. I WILL CALL THEM AND COMPLAINT TO THEM AS WELL. FOR NOW, I WOULD RECOMMEND PEOPLE NOT TO BUY 2011 FORD EDGE AS IT HAS SO MANY ISSUES, ESPECIALLY WITH ELECTRICAL WIRING/COMPONENTS AND SYNC. THIS WAS THE MOST EXPENSIVE AND MOST UNRELIABLE CAR I'VE EVER HAD. *TR
NHTSA ODI #10487794
18,500 miles · Oct 3, 2012
EnginePower Train
I WAS DRIVING WITH MY TWO CHILDREN ON THE HIGHWAY GOING 65 MILES PER HOUR/AVERAGE SPEED LIMIT WHEN ALL OF A SUDDEN MY CAR ACCELERATION WENT LIMP AND THE CAR ENGINE STALLED. THE ACCELERATOR PEDAL NO LONGER WORKED AND A LITTLE ORANGE WRENCH FLASHED IN THE DIGITAL DASH. THERE WAS NO WARNING. I PUT ON MY HAZARDS. SHUT OFF THE AR, TH…
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I WAS DRIVING WITH MY TWO CHILDREN ON THE HIGHWAY GOING 65 MILES PER HOUR/AVERAGE SPEED LIMIT WHEN ALL OF A SUDDEN MY CAR ACCELERATION WENT LIMP AND THE CAR ENGINE STALLED. THE ACCELERATOR PEDAL NO LONGER WORKED AND A LITTLE ORANGE WRENCH FLASHED IN THE DIGITAL DASH. THERE WAS NO WARNING. I PUT ON MY HAZARDS. SHUT OFF THE AR, THEN RESTARTED AND IT WAS FINE. THIS HAPPENED TWO MORE TIMES. FORD DEALERSHIP CAN'T FIND ANYTHING WRONG WITH THE VEHICLE AND CAN'T "RECREATE" THE PROBLEM. I LOOKED ONLINE AND THERE ARE CONSUMER COMPLAINTS ALL OVER USER GROUP WEBSITES COMPLAINING OF THIS PROBLEM BUT WHEN I CALL FORD CUSTOMER CARE THEY SAY THAT "NO ONE HAS EVER FILED THIS COMPLAINT WITH THEM". CALL FORD. BLOW UP THEIR HOTLINES AND IF YOU ARE HAVING THIS PROBLEM GET THE WORD OUT TO THEM AND EVERYONE ELSE INCLUDING CONSUMER AFFAIRS, BBB AND MORE. SOMEONE IS GOING TO GET KILLED. IT'S SO DANGEROUS AND CLEARLY A MANUFACTURE DEFECT THAT THEY WILL NOT ACKNOWLEDGE BECAUSE THEY DON'T' KNOW WHAT IT IS. *TR
NHTSA ODI #10478538
33,000 miles · Sep 19, 2012
EngineVehicle Speed ControlCrash
I ATTEMPTED TO PARK BEHIND A PARKED VEHICLE. I BACKED OUT OF A DRIVEWAY APPROX 60' FROM THE PARKED CAR AND WHEN I PUT THE CAR IN DRIVE THE ENGINE STARTED TO RACE & REV VERY QUICKLY (6 - 7 RPM) LIKE THE ACCELERATOR WAS STUCK. THE CAR RACED FORWARD AND WOULD NOT STOP UNTIL IT HIT THE PARKED VEHICLE. I TRIED TO BRAKE IMMEDIATELY…
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I ATTEMPTED TO PARK BEHIND A PARKED VEHICLE. I BACKED OUT OF A DRIVEWAY APPROX 60' FROM THE PARKED CAR AND WHEN I PUT THE CAR IN DRIVE THE ENGINE STARTED TO RACE & REV VERY QUICKLY (6 - 7 RPM) LIKE THE ACCELERATOR WAS STUCK. THE CAR RACED FORWARD AND WOULD NOT STOP UNTIL IT HIT THE PARKED VEHICLE. I TRIED TO BRAKE IMMEDIATELY BUT THE CAR CONTINUED TO MOVE FORWARD. I APPLIED BOTH FEET WITH MORE PRESSURE ON THE BRAKE AND THE CAR WOULD NOT STOP. THE ONLY THING THAT FINALLY STOPPED THE CAR WAS THE PARKED CAR IN FRONT OF ME. MY HUSBAND WAS THE PASSENGER AND CAN VERIFY THE FACTS. ANOTHER PERSON (FEMALE) WHO LIVES AT THE HOUSE NEXT TO THE PARKED VEHICLE ALSO CAME OUT TO VERIFY THAT SHE HEARD A CAR'S ENGINE RACING/REVVING UP BEFORE THE ACTUAL IMPACT. THERE WERE OTHERS IN THE YARD (GRADUATION PARTY) ACROSS THE STREET THAT ALSO HEARD THE REVVING/RACING ENGINE BEFORE THEY HEARD THE IMPACT/CRASH. THERE WAS NO FAULT OF MINE THAT THIS CAR HAD A MIND OF IT'S OWN AND PROCEEDED TO ACCELERATE FORWARD AND THE BRAKES COULD NOT STOP IT FROM HITTING A PARKED CAR. I AM JUST GLAD THAT WE WERE NOT INJURED AND THAT NO ONE ELSE WAS HURT OR KILLED. *TR
NHTSA ODI #10476483
40,130 miles · Aug 13, 2012
EnginePower Train
THIS IS THE 3RD TIME IN THE PAST 3 MONTHS THAT MY FORD EDGE HAS STALLED. THE FIRST TWO TIMES WERE ON THE HIGHWAY GOING 55MPH. THIS TIME WAS IN MY NEIGHBORHOOD GOING 35MPH. CAR JUST SPORADICALLY GOES "LIMP" AND LOSES ALL ACCELERATION, WITH WRENCH LIGHT COMING ON. HAVE BEEN ABLE TO COAST TO SIDE OF ROAD EACH TIME. FORD REFUSES TO …
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THIS IS THE 3RD TIME IN THE PAST 3 MONTHS THAT MY FORD EDGE HAS STALLED. THE FIRST TWO TIMES WERE ON THE HIGHWAY GOING 55MPH. THIS TIME WAS IN MY NEIGHBORHOOD GOING 35MPH. CAR JUST SPORADICALLY GOES "LIMP" AND LOSES ALL ACCELERATION, WITH WRENCH LIGHT COMING ON. HAVE BEEN ABLE TO COAST TO SIDE OF ROAD EACH TIME. FORD REFUSES TO FIX. THEY KEEP SAYING THEY CAN'T DUPLICATE THE PROBLEM. I'M GOING TO GET KILLED IN THIS CAR IF SOMETHING ISN'T DONE ABOUT IT. APPARENTLY I'M NOT THE ONLY CONSUMER WITH THIS ISSUE. *TR
NHTSA ODI #10470457
37,550 miles · Jun 26, 2012
EnginePower TrainVehicle Speed Control
MY WIFE WAS DRIVING HOME FROM WORK ON THE FREEWAY WHEN ALL OF A SUDDEN HER VEHICLE WENT "LIMP". WHILE THE VEHICLE WAS IN "LIMP' MODE THERE WAS NO ACCELERATION AND YOU CAN FEEL HUGE VIBRATIONS AS IF THE ENGINE WAS ABOUT TO DIE. SHE WAS FORCED TO MANEUVER HER WAY THROUGH THREE LANES OF TRAFFIC WITH HER HAZARDS ON IN ORDER TO GET …
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MY WIFE WAS DRIVING HOME FROM WORK ON THE FREEWAY WHEN ALL OF A SUDDEN HER VEHICLE WENT "LIMP". WHILE THE VEHICLE WAS IN "LIMP' MODE THERE WAS NO ACCELERATION AND YOU CAN FEEL HUGE VIBRATIONS AS IF THE ENGINE WAS ABOUT TO DIE. SHE WAS FORCED TO MANEUVER HER WAY THROUGH THREE LANES OF TRAFFIC WITH HER HAZARDS ON IN ORDER TO GET TO A "SAFE" SPOT. THE ONLY WAY SHE WAS ABLE TO GET OUT OF THE SITUATION WAS TO TURN OFF THE VEHICLE AND RESTART IT. THE ON BOARD COMPUTER HAD A WRENCH LIGHT UP AND A MESSAGE ASKING TO LOOK IN OUR MANUAL. PER OUR MANUAL THIS IS A POWERTRAIN ISSUE. THIS HAS HAPPENED TWO MORE TIMES IN LESS THAN FOUR DAYS AND TWICE OUR THREE MONTH OLD SON WAS WITH US/HER. MY WIFE IS CURRENTLY TAKING THE VEHICLE TO A FORD DEALERSHIP AND SHE JUST CALLED TO INFORM ME THAT IT HAD HAPPENED THE THIRD TIME. THIS IS A DANGEROUS THING AND HAS DISASTER WRITTEN ALL OVER IT! *JB
NHTSA ODI #10463164
36,600 miles · May 26, 2012
EnginePower Train
WAS DRIVING IN MORNING RUSH HOUR TRAFFIC GOING ABOUT 50MPH ON A HIGHWAY. CAR LOST ALL ACCELERATION AND WENT "LIMP" WITHOUT ANY NOTICE. WRENCH LIGHT CAME ON. WAS ABLE TO GET CAR TO SIDE OF ROAD BEFORE IT COMPLETELY STOPPED. IT WAS VERY FRIGHTENING AS CARS WERE CLOSE BEHIND ME AND COULD HAVE EASILY REAR-ENDED ME. HUSBAND CAME TO …
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WAS DRIVING IN MORNING RUSH HOUR TRAFFIC GOING ABOUT 50MPH ON A HIGHWAY. CAR LOST ALL ACCELERATION AND WENT "LIMP" WITHOUT ANY NOTICE. WRENCH LIGHT CAME ON. WAS ABLE TO GET CAR TO SIDE OF ROAD BEFORE IT COMPLETELY STOPPED. IT WAS VERY FRIGHTENING AS CARS WERE CLOSE BEHIND ME AND COULD HAVE EASILY REAR-ENDED ME. HUSBAND CAME TO THE SCENE AND ATTEMPTED TO RESTART CAR AND DRIVE IT. SAME THING HAPPENED AGAIN. HAD CAR TOWED TO LOCAL SHOP OWNED BY FORD DEALER. THEY CONCLUDED THAT WE HAD CARBON BUILD UP IN THE FUEL SYSTEM THAT WAS CAUSING THE PROBLEM. THEY CLEANED OUT THE "GUNK" AND CHARGED US $350. FOUR DAYS LATER THE SAME THING HAPPENED AGAIN. THIS TIME I HAD BOTH OF MY CHILDREN IN THE CAR AND MY DOG. CAR LOST ALL ACCELERATION IN THE MIDDLE OF 5PM TRAFFIC! WRENCH LIGHT CAME ON AGAIN. WAS ABLE TO PULL OVER IN SHOPPING CENTER BEFORE IT COMPLETELY DIED. TOWED IT BACK TO DEALER. THIS TIME THEY SAID THEY COULD NOT DUPLICATE PROBLEM, BUT RECALIBRATED IT (WHATEVER "IT" IS). I'M TERRIFIED TO DRIVE THIS CAR AGAIN FOR FEAR THAT IT WILL HAPPEN WHEN I'M GOING 65MPH ON A MAJOR HIGHWAY! IT'S ONLY A MATTER OF TIME BEFORE IT HAPPENS AGAIN. FORD NEEDS TO TAKE RESPONSIBILITY AND DEAL WITH THIS PROBLEM. FROM WHAT I READ, IT HAS HAPPENED TO MANY OF THEIR MODELS AND HAS TYPICALLY INVOLVED THE THROTTLE BODY. *TR
FORD IS RECALLING CERTAIN MODEL YEAR 2011 FORD F-150, F-250, F-350, F-450, F-550, EDGE, AND LINCOLN MKX TRUCKS MANUFACTURED FROM OCTOBER 25, 2010, THROUGH NOVEMBER 20, 2010. THESE VEHICLES WERE INSPECTED USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) THAT HAD A CUSTOM SOFTWARE ROUTINE TO READ THE SUSPECT BODY CONTROL MODULE (BCM) SERIAL NUMBER. BASED ON THE SERIAL NUMBER THE BCM WAS EITHER NOT AFFECTED OR REPLACED. THE CUSTOM SOFTWARE ROUTINE WAS NOT READING THE CORRECT SET OF CHARACTERS, AND WAS NOT ABLE TO IDENTIFY A BCM THAT REQUIRED REPLACEMENT AFFECTED BCMS MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH COULD RESULT IN A VEHICLE FIRE.
Remedy: DEALER WILL INSPECT THE BODY CONTROL MODULE AND IF NECESSARY REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 7, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 F-150, F-250, F-350, F-450, F-550, EDGE AND LINCOLN MKX VEHICLES. DURING A SIX-DAY PRODUCTION PERIOD, THE SUPPLIER OF THE BODY CONTROL MODULE MANUFACTURED MODULES THAT MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH CAN RESULT IN AN UNATTENDED VEHICLE FIRE.
Remedy: DEALER WILL REPLACE THE BODY CONTROL MODULE IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EDGE AND LINCOLN MKX VEHICLES MANUFACTURED FROM JULY 1, 2010, THROUGH OCTOBER 8, 2010. THESE VEHICLES WERE SHIPPED WITH INCORRECTLY CONFIGURED ELECTRONIC MODULE SETTINGS THAT DISABLE THE LOCKING FUNCTION OF THE LIFTGATE. ACCORDINGLY, THE VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, "DOOR LOCKS AND DOOR RETENTION COMPONENTS."
Consequence & remedy
Consequence: THE LIFTGATE LOCK MAY BE DISABLED AND THE DRIVER MAY NOT BE ABLE TO LOCK THE LIFTGATE USING INTERIOR LOCK SWITCHES OR REMOTE KEY FOB BUTTONS.
Remedy: FORD WILL NOTIFY OWNERS AND DEALERS WILL HAVE THE AFFECTED CONTROL MODULES UPDATED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 1, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
2011 Ford Edge Problems, Complaints & Recalls | Skip That Year
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