2011 FORD EDGE 102K MILES. FRONT DRIVER DOOR LIGHT AJAR, THE DOOR INDICATING ITS AJAR KEEPS THE LIGHTS IN THE VEHICLE ILLUMINATED, THIS IN TURNED DRAINED THE BATTERY. VERY HARD TO TELL THE LIGHTS INSIDE ARE ON DURING DAYLIGHT HOURS. UNFORTUNATELY THIS SITUATION LEFT MY WIFE AND KIDS STRANDED. LOOKED UP SOLUTIONS FOR THIS WHEN I …
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2011 FORD EDGE 102K MILES. FRONT DRIVER DOOR LIGHT AJAR, THE DOOR INDICATING ITS AJAR KEEPS THE LIGHTS IN THE VEHICLE ILLUMINATED, THIS IN TURNED DRAINED THE BATTERY. VERY HARD TO TELL THE LIGHTS INSIDE ARE ON DURING DAYLIGHT HOURS. UNFORTUNATELY THIS SITUATION LEFT MY WIFE AND KIDS STRANDED. LOOKED UP SOLUTIONS FOR THIS WHEN I RAN ACROSS THE RECALL 19N09 FOR THIS SITUATION. TOOK IT TO THE LOCAL DEALERSHIP WHERE IT WAS DIAGNOSED AS THE THE ISSUE. THEY NOTED THIS WAS A VERY COMMON ISSUE WITH THESE CARS. UNFORTUNATELY TODAY'S DATE (8/26/20) WAS 26 DAYS PAST THE RECALL EXPIRATION DATE OF 7/31/20. THE DEALERSHIP ADVISED ME THEY COULDN'T FIX THE ISSUE UNDER THE RECALL DUE TO THE EXPIRATION AND THE REPAIR WOULD COST $471. I CALLED FORD DIRECTLY WHERE THEY POLITELY TOLD ME I MISSED THE DATE AND THEREFORE I WAS ON MY OWN. I'M VERY DISAPPOINTED IN FORD'S DECISION TO NOT STAND BEHIND THE RECALL AND TAKE CARE OF THE KNOWN ISSUE WITH THE EDGE AFTER BEING ONLY 26 DAYS AFTER A RECALL EXPIRED. I ASKED FORD IF THEY HAD NOTIFIED ME OF THIS ISSUE WITH THE VEHICLE PRIOR TO THE RECALL EXPIRING, THEY SAID THEY SENT ME A NOTICE IN JANUARY, I ASKED THEM TO CONFIRM THE ADDRESS THAT NOTICE WAS SENT TO AND THEY INTIMATELY ASKED ME TO VERIFY MY ADDRESS TO THEM. RED FLAG.... I GOT THE FEELING THEY DID NOT SEND OUT ANY NOTICE ON THIS RECALL AND THEY COULD NOT CONFIRM WHERE THEY SENT THE NOTICE TO. FORD ADVISED ME TO PAY UP, GET IT FIXED BUT KEEP THE RECEIPT IN CASE THE RECALL OPENS BACK UP THEY WOULD REIMBURSE ME FOR IT. VERY DISAPPOINTED IN THIS SITUATION AND IN FORD. THE WAY THE CAR IS CURRENTLY IS NOT SAFE FOR MY WIFE AND KIDS TO DRIVE. THE DEALERSHIP TOLD ME THAT I COULD JUST "DISCONNECT THE NEGATIVE TERMINAL TO STOP THE BATTERY FROM DRAINING"! FORD PLEASE DO THE RIGHT THING AND OPEN THIS RECALL BACK UP.
NHTSA ODI #11351370
Mileage unknown · Jun 17, 2020
Electrical SystemExterior LightingUnknown Or Other
IN 2016 FORD EDGE DOOR AJAR LIGHT WILL STAY ON EVEN WHEN THE DOOR WERE LOCKED. IN THE BEGINNING IT WAS NOT AN ISSUE BUT THAN THINGS GOT WORSE AS FOR NO APPARENT REASON THE CAR ALARM WOULD GO OFF ON ITS OWN AT DIFFERENT TIMES OF DAY AND NIGHT. AFTER PINPOINTING THE PROBLEM TO THE DOOR LATCH SENSOR WAS ADVISED TO CHANGE THE SENSOR…
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IN 2016 FORD EDGE DOOR AJAR LIGHT WILL STAY ON EVEN WHEN THE DOOR WERE LOCKED. IN THE BEGINNING IT WAS NOT AN ISSUE BUT THAN THINGS GOT WORSE AS FOR NO APPARENT REASON THE CAR ALARM WOULD GO OFF ON ITS OWN AT DIFFERENT TIMES OF DAY AND NIGHT. AFTER PINPOINTING THE PROBLEM TO THE DOOR LATCH SENSOR WAS ADVISED TO CHANGE THE SENSOR (BUT SINCE GENIUSES AT FORD DECIDED TO INCORPORATE THE SENSOR IN THE ACTUAL DOOR LATCH WITH NO REMOVABLE PARTS) I WAS FORCED TO CHANGE THE ENTIRE DOOR LATCH MECHANISM WHICH COST ABOUT $500..I RECENTLY RECEIVED A LETTER THAT THIS WAS A KNOWN ISSUE AND A RECALL NOW HAS BEEN ORDERED...SUBMITTED THE PAPERWORK FOR A REFUND AND IT WAS DENIED (REASON CAR IN 2016 HAD 88,000 MILES)...ALTHOUGH ON THE LETTER IT SAYS THAT IF I HAD THE ISSUE NOW IT WILL BE COVERED UP TO 120,000 ...I HAVE CALLED FORD MULTIPLE TIMES AND ALSO SUBMITTED ORIGINAL RECEIPTS WITH CHAPMAN FORD IN EGG HARBOR TWP, NJ...BUT THEY SAID THEY CAN NOT HONOR ANY REFUNDS DUE TO MILEAGE (CASE # FORD GAVE ME IS [XXX]) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #11329303
156,000 miles · May 22, 2020
Electrical SystemEngine
SITTING IN A DRIVE THRU AND CAR BEGINS TO RUN HOT ONCE AGAIN DUE TO THE COOLING FANS NOT KICKING ON. THIS IS AN ONGOING PROBLEM WITH THIS CAR. I HAVE REPLACED AN ENTIRE ENGINE ALONG WITH THE COOLING FAN MODULE AND ASSEMBLY. OVER 2000 IN REPAIRS ALL DUE TO A COOLING FAN MALFUNCTION AND IS ACTING LIKE IT AGAIN. *TR
NHTSA ODI #11325561
165,300 miles · May 21, 2020
Electrical System
THE DOOR LATCH SENSOR DOSE NOT WORK ALL THE TIME. WITCH MEANS THE DOORS WILL NOT LOCK WHICH MAKES ME FEEL UNSAFE DRIVING MY VEHICLE. THERE HAS BEEN A LOT OF COMPLAINTS ON THIS WITH THE EDGES YEARS 2011 TO 2013. THERE SHOULD BE A RECALL ON THIS IF A LOT OF PEOPLE ARE HAVE THIS PROBLEM TO KEEP US SAFE. ANYONE COULD OPEN YOUR DOOR …
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THE DOOR LATCH SENSOR DOSE NOT WORK ALL THE TIME. WITCH MEANS THE DOORS WILL NOT LOCK WHICH MAKES ME FEEL UNSAFE DRIVING MY VEHICLE. THERE HAS BEEN A LOT OF COMPLAINTS ON THIS WITH THE EDGES YEARS 2011 TO 2013. THERE SHOULD BE A RECALL ON THIS IF A LOT OF PEOPLE ARE HAVE THIS PROBLEM TO KEEP US SAFE. ANYONE COULD OPEN YOUR DOOR AT A RED LIGHT. *TR
NHTSA ODI #11325434
Mileage unknown · May 13, 2020
Electrical System
TONIGHT, I WAS CLOSING MY SUNROOF AN IT TOOK 5 MINUTES AND 3 PEOPLE TO CLOSE IT. ONE PERSON HAD TO PUSH THE BUTTON TO CLOSE IT AND THE OTHER TWO HAD TO PUSH THE GLASS FROM THE OUTSIDE. EVERY TIME WE DID THAT IT KEPT RESISTING AND POPPING BACK TO THE OPEN POSITION. I HAVE TOOK IT TO FORD ABOUT A MONTH AGO WHEN I GOT MY OIL CHANGE…
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TONIGHT, I WAS CLOSING MY SUNROOF AN IT TOOK 5 MINUTES AND 3 PEOPLE TO CLOSE IT. ONE PERSON HAD TO PUSH THE BUTTON TO CLOSE IT AND THE OTHER TWO HAD TO PUSH THE GLASS FROM THE OUTSIDE. EVERY TIME WE DID THAT IT KEPT RESISTING AND POPPING BACK TO THE OPEN POSITION. I HAVE TOOK IT TO FORD ABOUT A MONTH AGO WHEN I GOT MY OIL CHANGED THEY TOLD ME TO TRIED TO CLEAN THE TRACKS OF IT AND LUB ON MY OWN OR HAVE FORD DO IT FOR ALMOST $1,000.00. I DON'T HAVE THAT KIND OF MONEY. THEY. TOLD ME THIS HAS HAPPENED TO ALL THE SUNROOF OF THIS YEAR. I FEEL IF MOST PEOPLE HAVE HAD THIS PROBLEM THEY SHOULD OFFER SOME KIND OF HELP OR A RECALL ON IT. *TR
NHTSA ODI #11324467
128,000 miles · May 11, 2020
Electrical SystemExterior Lighting
WHILE DRIVING IN THE CITY MY HAZARD LIGHTS CAME ON AUTOMATICALLY AND I COULD NOT TURN THEM OFF. THIS ALSO MADE MY BLINKERS INCAPABLE OF BEING USED, A CLEAR SAFETY ISSUE AND LAW OFFENSE. MY HAZARD LIGHTS CONTINUED TO TURN ON AND OFF AUTOMATICALLY LEAVING ME WITH A DRAINED BATTERY. I HAVE RESEARCHED THE RECALLS AND IT SEEMS THIS …
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WHILE DRIVING IN THE CITY MY HAZARD LIGHTS CAME ON AUTOMATICALLY AND I COULD NOT TURN THEM OFF. THIS ALSO MADE MY BLINKERS INCAPABLE OF BEING USED, A CLEAR SAFETY ISSUE AND LAW OFFENSE. MY HAZARD LIGHTS CONTINUED TO TURN ON AND OFF AUTOMATICALLY LEAVING ME WITH A DRAINED BATTERY. I HAVE RESEARCHED THE RECALLS AND IT SEEMS THIS CAN BE A FIRE HAZARD BUT MY CAR WAS NOT ON THIS RECALL LIST. *TR
NHTSA ODI #11324083
Mileage unknown · Mar 13, 2020
Electrical SystemSeatsUnknown Or Other
BLACK SCREEN FOR BACK UP CAM AND RADIO. HEATED SEAT ON DRIVERS SIDE DOESN'T WORK.
NHTSA ODI #11317896
99,000 miles · Feb 9, 2020
Electrical SystemElectronic Stability Control (esc)
THE FRONT PASSENGER DOOR AJAR LIGHT RANDOMLY COMES ON AND STAYS ON WHICH KEEPS ON THE INTERIOR LIGHTS. CAUSING PASSENGERS TO FEEL U SAFE AS ND MAKING IT DANGEROUS TO DRIVE AT NIGHT AND NEARLY IMPOSSIBLE TO BACK UP. THE PARKING LIGHTS COME ON AND OFF A OUT OF NOWHERE DRAINING THE BATTERY WHICH LEAVES IT DEAD.
NHTSA ODI #11308046
55,000 miles · Feb 6, 2020
Electrical SystemExterior Lighting
THIS IS A FOLLOW UP COMPLAINT AS ADVISED BY MARY AT FORD MOTOR COMPANY. FORD DID ISSUE CUSTOMER SATISFACTION PROGRAM 19N09 REFUND FOR THE DRIVER SIDE LATCH, HOWEVER I HAD TO REPLACE THE PASSENGER SIDE LATCH AS WELL SO WOULD LIKE A REFUND ON BOTH LATCHES. DOOR AJAR LIGHTS STAY ON WHICH CAUSES AUTOMATIC DOOR LOCKS TO FAIL, DOM…
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THIS IS A FOLLOW UP COMPLAINT AS ADVISED BY MARY AT FORD MOTOR COMPANY. FORD DID ISSUE CUSTOMER SATISFACTION PROGRAM 19N09 REFUND FOR THE DRIVER SIDE LATCH, HOWEVER I HAD TO REPLACE THE PASSENGER SIDE LATCH AS WELL SO WOULD LIKE A REFUND ON BOTH LATCHES. DOOR AJAR LIGHTS STAY ON WHICH CAUSES AUTOMATIC DOOR LOCKS TO FAIL, DOME LIGHTS TO REMAIN ON WHILE DRIVING AS WELL AS WHEN VEHICLE IS PARKED AND TURNED OFF. WHEN DRIVING THIS CAUSES A SAFETY HAZARD BECAUSE ANYONE CAN ENTER THE CAR AT A STOP SIGN OR LIGHT AND CAUSE HARM TO VEHICLE OCCUPANTS. ADDITIONALLY, DOME LIGHTS STUCK ON WHILE DRIVING ALSO POSES A SAFETY HAZARD. WHEN VEHICLE IS OFF AND DOME LIGHTS STAY ON, THIS DRAINS THE BATTERY AS WELL AS FUSES. WE HAVE HAD TO REPLACE THE VEHICLE BATTERY AS WELL AS FUSES. WE RECENTLY HAD TO PAY $1144.40 TO HAVE THE DOOR LATCHES REPLACED AND WERE TOLD THIS IS A KNOWN ISSUE WITH FORD. I REACHED OUT TO FORD CUSTOMER SERVICE AND WAS TOLD THEY HAVE NOT ISSUED A RECALL FOR THIS PROBLEM. DATE AND MILEAGE MAY NOT BE ACCURATE AS THIS ISSUE HAS BEEN HAPPENING FOR MANY YEARS, HOWEVER WE FINALLY HAD NO CHOICE BUT TO REPLACE THE DOOR LATCHES WHEN MY HUSBAND'S WHEELCHAIR WAS STUCK IN THE BACK BECAUSE THE FUSE HAD BLOWN AND THE BACK HATCH DOOR WOULD NOT OPEN.
NHTSA ODI #11307545
Mileage unknown · Jan 28, 2020
Electrical SystemExterior Lighting
DOOR ADJAR SENSOR IS FAULTY. DOME LIGHTS STAY ON WHILE DRIVING EVEN THOUGH CAR DOOR IS SHUT. SENSOR THINKS CAR DOOR IS OPEN.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 FORD F-150, F-250, F-350, F-450, F-550, EDGE, AND LINCOLN MKX TRUCKS MANUFACTURED FROM OCTOBER 25, 2010, THROUGH NOVEMBER 20, 2010. THESE VEHICLES WERE INSPECTED USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) THAT HAD A CUSTOM SOFTWARE ROUTINE TO READ THE SUSPECT BODY CONTROL MODULE (BCM) SERIAL NUMBER. BASED ON THE SERIAL NUMBER THE BCM WAS EITHER NOT AFFECTED OR REPLACED. THE CUSTOM SOFTWARE ROUTINE WAS NOT READING THE CORRECT SET OF CHARACTERS, AND WAS NOT ABLE TO IDENTIFY A BCM THAT REQUIRED REPLACEMENT AFFECTED BCMS MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH COULD RESULT IN A VEHICLE FIRE.
Remedy: DEALER WILL INSPECT THE BODY CONTROL MODULE AND IF NECESSARY REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 7, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 F-150, F-250, F-350, F-450, F-550, EDGE AND LINCOLN MKX VEHICLES. DURING A SIX-DAY PRODUCTION PERIOD, THE SUPPLIER OF THE BODY CONTROL MODULE MANUFACTURED MODULES THAT MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH CAN RESULT IN AN UNATTENDED VEHICLE FIRE.
Remedy: DEALER WILL REPLACE THE BODY CONTROL MODULE IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EDGE AND LINCOLN MKX VEHICLES MANUFACTURED FROM JULY 1, 2010, THROUGH OCTOBER 8, 2010. THESE VEHICLES WERE SHIPPED WITH INCORRECTLY CONFIGURED ELECTRONIC MODULE SETTINGS THAT DISABLE THE LOCKING FUNCTION OF THE LIFTGATE. ACCORDINGLY, THE VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, "DOOR LOCKS AND DOOR RETENTION COMPONENTS."
Consequence & remedy
Consequence: THE LIFTGATE LOCK MAY BE DISABLED AND THE DRIVER MAY NOT BE ABLE TO LOCK THE LIFTGATE USING INTERIOR LOCK SWITCHES OR REMOTE KEY FOB BUTTONS.
Remedy: FORD WILL NOTIFY OWNERS AND DEALERS WILL HAVE THE AFFECTED CONTROL MODULES UPDATED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 1, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
2011 Ford Edge Problems, Complaints & Recalls | Skip That Year
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