TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE IN PARK, THE DOOR AJAR WARNING LIGHT REMAINED ILLUMINATED WITH ALL DOORS CLOSED. IN ADDITION, THE CONTACT WAS UNABLE TO LOCK THE DOOR ELECTRONICALLY, AS THE DOME LIGHT REMAINED ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOS…
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TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE IN PARK, THE DOOR AJAR WARNING LIGHT REMAINED ILLUMINATED WITH ALL DOORS CLOSED. IN ADDITION, THE CONTACT WAS UNABLE TO LOCK THE DOOR ELECTRONICALLY, AS THE DOME LIGHT REMAINED ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000.
NHTSA ODI #10864128
Mileage unknown · May 8, 2016
Electrical System
2011 FORD EDGE. PASSENGER DOOR STARTED SAYING DOOR AJAR ERROR. HAVE TRIED ALL THE QUICK FIXES NONE OF THEM HAVE WORKED. HAVE SLAMMED AND REOPENED AND RECLOSED. HAVE TRIED PUTTING THE KEY IN AND TURNING IT OFF AND ON. DOESN'T WORK . HAVE TTIED SPRAYING THE LATCH WITH BRAKE CLEANER AND WD40. IT'S MAKING MY INSIDE LIGHT STAY ON. I…
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2011 FORD EDGE. PASSENGER DOOR STARTED SAYING DOOR AJAR ERROR. HAVE TRIED ALL THE QUICK FIXES NONE OF THEM HAVE WORKED. HAVE SLAMMED AND REOPENED AND RECLOSED. HAVE TRIED PUTTING THE KEY IN AND TURNING IT OFF AND ON. DOESN'T WORK . HAVE TTIED SPRAYING THE LATCH WITH BRAKE CLEANER AND WD40. IT'S MAKING MY INSIDE LIGHT STAY ON. I HAVE NO CLUE WHAT TO DO IF IT WON'T GO OFF. IT'S GOING TO KILL MY BATTERY. IT'S TO THE POINT WHERE I'M AFRAID TO LET ANYONE IN ON THE FRONT PASSENGER SIDE. BC ONCE IT SAYS THAT IT TAKES FOREVER TO GET THE LIGOT TO GO OUT. SUCKS SO BAD. SO AGGRAVATING WHEN I CAN'T GET THE INSIDE LIGHTS TO GO OUT OR THE CAR TO LOCK. THIS SUCKS!!! ALSO MY DIGITAL SCREEN IS CONSTANTLY LOCKING UP GOING BLACK AND WON'T HOLD MY BLUETOOTH CONNECTION. I HATE THIS CAR. . I HAVE BEEN. AT THIS POINT DRIVING OUR 2000 NISSAN FRONTIER. I PAID EXTRA FOR THE WARRANTY BUT THE DEDUCTIBLE IS 500. DON'T HAVE IT RIGHT NOW.
NHTSA ODI #10863835
58,000 miles · May 8, 2016
Electrical System
HAVE A "DRIVER DOOR AJAR" WARNING LIGHT ON 90% OF THE TIME WHEN THE DOOR IS FULLY CLOSED. INTERIOR LIGHTS REMAIN ON AND DO NOT GO OFF UNLESS ENGINE IS STARTED. THIS IS APPARENTLY A VERY COMMON PROBLEM WITH FORD EDGE VEHICLES, YET FORD DOES NOT SEEM TO WANT TO RECALL. WHY? THIS IS NOT A CHEAP OR EASY FIX FOR THE CONSUMER.
NHTSA ODI #10863806
60,356 miles · May 8, 2016
Electrical SystemStructure
DOOR AJAR WARNING. THERE'S A COMMON ISSUE WITH MANY FORDS WHERE THERE'S AN ISSUE IN THE DOOR LATCH ASSEMBLY THAT TRIGGERS THE DOOR AJAR WARNING LIGHT AND LEAVES THE DOME LIGHTS ON. THIS IS A SAFETY ISSUE IF ONE IS TRYING TO RECLOSE THE (ALREADY CLOSED) DOOR WHILE THE CAR IS MOVING AND THE DOME LIGHT REMAINING ON AFFECTS NIGHT VI…
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DOOR AJAR WARNING. THERE'S A COMMON ISSUE WITH MANY FORDS WHERE THERE'S AN ISSUE IN THE DOOR LATCH ASSEMBLY THAT TRIGGERS THE DOOR AJAR WARNING LIGHT AND LEAVES THE DOME LIGHTS ON. THIS IS A SAFETY ISSUE IF ONE IS TRYING TO RECLOSE THE (ALREADY CLOSED) DOOR WHILE THE CAR IS MOVING AND THE DOME LIGHT REMAINING ON AFFECTS NIGHT VISION. THIS HAPPENS AFTER CAR IS STARTED AND REMAINS ALL THE TIME THE CAR IS TURNS ON - IN MOTION OR NOT
NHTSA ODI #10863788
85,000 miles · May 7, 2016
Electrical System
DRIVER'S SIDE DOOR LATCH SENSOR INDICATES DOOR AJAR CONTINUALLY WHEN IT IS NOT AJAR. THIS RESULTS IN INTERIOR LIGHTS REMAINING ON FOR A WHILE WHEN DRIVING THE VEHICLE UNLESS MESSAGE IS ACKNOWLEDGED ON DRIVERS PANEL. DOORS REMAIN UNLOCKED. LIGHTS REMAIN ON WHEN EXITING AND LEAVING THE VEHICLE. THIS PROBLEM FIRST OCCURRED UNDE…
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DRIVER'S SIDE DOOR LATCH SENSOR INDICATES DOOR AJAR CONTINUALLY WHEN IT IS NOT AJAR. THIS RESULTS IN INTERIOR LIGHTS REMAINING ON FOR A WHILE WHEN DRIVING THE VEHICLE UNLESS MESSAGE IS ACKNOWLEDGED ON DRIVERS PANEL. DOORS REMAIN UNLOCKED. LIGHTS REMAIN ON WHEN EXITING AND LEAVING THE VEHICLE. THIS PROBLEM FIRST OCCURRED UNDER WARRANTY IN 2012 AND DOOR LATCH WAS REPLACED. NOW IT HAS OCCURRED AGAIN AND WILL NEED TO BE ADDRESSED. IT IS A SIGNIFICANT NUISANCE AND POTENTIAL SAFETY ISSUE, ESPECIALLY AT NIGHT. THE NUMBER OF IDENTICAL COMPLAINTS IN THIS DATABASE CLEARLY INDICATES TO ME THAT A SYSTEMIC PROBLEM EXISTS AND SHOULD BE ADDRESSED BY THE MANUFACTURER.
NHTSA ODI #10863710
33,000 miles · Apr 28, 2016
Electrical System
MY DRIVER DOOR KEEPS AJAR WHEN I FULLY CLOSED IT. I HAVE SLAM MANY TIMES.THE ALARM SYSTEM GOES OFF LATER VERY OFTEN .
NHTSA ODI #10862116
81,000 miles · Apr 28, 2016
Electrical System
DRIVER SIDE DOOR AJAR INDICATOR LIGHT COMES ON WHEN THE DOOR IS SECURELY CLOSED CAUSING DOORS TO REMAIN UNLOCKED WHILE DRIVING. I HAD THE DOOR LATCH ASSEMBLY REPLACE BACK IN JULY 2013 AT A COST OF $309. THE SAME ISSUE HAS REOCCURRED NEARLY 3 YRS. LATER. I CONTACTED THE DEALER WHO STATED SENSOR COULD NEED CLEANING FOR A COST OF $…
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DRIVER SIDE DOOR AJAR INDICATOR LIGHT COMES ON WHEN THE DOOR IS SECURELY CLOSED CAUSING DOORS TO REMAIN UNLOCKED WHILE DRIVING. I HAD THE DOOR LATCH ASSEMBLY REPLACE BACK IN JULY 2013 AT A COST OF $309. THE SAME ISSUE HAS REOCCURRED NEARLY 3 YRS. LATER. I CONTACTED THE DEALER WHO STATED SENSOR COULD NEED CLEANING FOR A COST OF $180 OR LATCH REPLACEMENT MIGHT BE REQUIRED AGAIN AT OVER $300. I STRONGLY BELIEVE THIS IS A WELL DOCUMENTED SAFETY ISSUE THAT FORD NEEDS TO ADDRESS.
NHTSA ODI #10862007
48,000 miles · Apr 28, 2016
Electrical System
DRIVER DOOR AJAR SENSOR STAYS ON EVEN THOUGH DOOR IS SECURELY CLOSED WHICH CAUSES INTERIOR LIGHTS TO STAY ON AND MAKING IT HARD TO SEE TO BACK UP AT NIGHT. DOOR WILL NOT LOCK WHEN THIS SENSOR STAYS ON WHICH IS ESPECIALLY UNSAFE FOR TRANSPORTING CHILDREN OR SECURING YOURSELF IN YOUR CAR IN LESS THAN FAVORABLE CONDITIONS. BATTER…
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DRIVER DOOR AJAR SENSOR STAYS ON EVEN THOUGH DOOR IS SECURELY CLOSED WHICH CAUSES INTERIOR LIGHTS TO STAY ON AND MAKING IT HARD TO SEE TO BACK UP AT NIGHT. DOOR WILL NOT LOCK WHEN THIS SENSOR STAYS ON WHICH IS ESPECIALLY UNSAFE FOR TRANSPORTING CHILDREN OR SECURING YOURSELF IN YOUR CAR IN LESS THAN FAVORABLE CONDITIONS. BATTERY CAN RUN DOWN WITH LIGHTS STAYING ON LEAVING YOU STRANDED.
NHTSA ODI #10861962
112,569 miles · Apr 26, 2016
Electrical System
DOOR AJAR LIGHT COMES ON DESPITE DOOR BEING SECURELY CLOSED WHICH PREVENTS DOOR FROM AUTO LOCKING AT SPEEDS OVER 15 MILES AN HOUR OR BEING ABLE TO BE LOCKED USING CONTROL PANEL OUTSIDE. POSES HAZARD AS IT CAN REGISTER AJAR WHILE DRIVING AND UNLOCK THE DOOR AT RANDOM.
NHTSA ODI #10861506
Mileage unknown · Apr 24, 2016
Electrical SystemStructure
FAULTY DRIVER SIDE DOOR LATCH ASSEMBLY. FORD KNOWS OF ISSUE IN TSB'S. DOORS WON'T LOCK AT HIGHWAY SPEEDS DUE TO DOOR AJAR BEING SENSED.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 FORD F-150, F-250, F-350, F-450, F-550, EDGE, AND LINCOLN MKX TRUCKS MANUFACTURED FROM OCTOBER 25, 2010, THROUGH NOVEMBER 20, 2010. THESE VEHICLES WERE INSPECTED USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) THAT HAD A CUSTOM SOFTWARE ROUTINE TO READ THE SUSPECT BODY CONTROL MODULE (BCM) SERIAL NUMBER. BASED ON THE SERIAL NUMBER THE BCM WAS EITHER NOT AFFECTED OR REPLACED. THE CUSTOM SOFTWARE ROUTINE WAS NOT READING THE CORRECT SET OF CHARACTERS, AND WAS NOT ABLE TO IDENTIFY A BCM THAT REQUIRED REPLACEMENT AFFECTED BCMS MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH COULD RESULT IN A VEHICLE FIRE.
Remedy: DEALER WILL INSPECT THE BODY CONTROL MODULE AND IF NECESSARY REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 7, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 F-150, F-250, F-350, F-450, F-550, EDGE AND LINCOLN MKX VEHICLES. DURING A SIX-DAY PRODUCTION PERIOD, THE SUPPLIER OF THE BODY CONTROL MODULE MANUFACTURED MODULES THAT MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH CAN RESULT IN AN UNATTENDED VEHICLE FIRE.
Remedy: DEALER WILL REPLACE THE BODY CONTROL MODULE IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EDGE AND LINCOLN MKX VEHICLES MANUFACTURED FROM JULY 1, 2010, THROUGH OCTOBER 8, 2010. THESE VEHICLES WERE SHIPPED WITH INCORRECTLY CONFIGURED ELECTRONIC MODULE SETTINGS THAT DISABLE THE LOCKING FUNCTION OF THE LIFTGATE. ACCORDINGLY, THE VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, "DOOR LOCKS AND DOOR RETENTION COMPONENTS."
Consequence & remedy
Consequence: THE LIFTGATE LOCK MAY BE DISABLED AND THE DRIVER MAY NOT BE ABLE TO LOCK THE LIFTGATE USING INTERIOR LOCK SWITCHES OR REMOTE KEY FOB BUTTONS.
Remedy: FORD WILL NOTIFY OWNERS AND DEALERS WILL HAVE THE AFFECTED CONTROL MODULES UPDATED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 1, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
2011 Ford Edge Problems, Complaints & Recalls | Skip That Year
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