NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
686 reportsClear category filter90,000 miles · Oct 4, 2016
Electrical SystemExterior LightingUnknown Or Other
DRIVER DOOR AJAR STAYED ON....INTERIOR LIGHTS STAYED ON....DOORS WOULD NOT STAY LOCKED....HIGH BEAMS WOULD NOT TURN OFF. COULD NOT DRIVE MY VEHICLE AT NIGHT. ALL SAFETY CONCERNS. I JUST PAID FORD MOTOR COMPANY FOR NEW SWITCH ASSEMBLY AND DOOR LATCH ASSEMBLY AND LABOR. TOTAL COST WAS 833.19 FOR PARTS AND LABOR. WHEN I TOOK …
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DRIVER DOOR AJAR STAYED ON....INTERIOR LIGHTS STAYED ON....DOORS WOULD NOT STAY LOCKED....HIGH BEAMS WOULD NOT TURN OFF. COULD NOT DRIVE MY VEHICLE AT NIGHT. ALL SAFETY CONCERNS. I JUST PAID FORD MOTOR COMPANY FOR NEW SWITCH ASSEMBLY AND DOOR LATCH ASSEMBLY AND LABOR. TOTAL COST WAS 833.19 FOR PARTS AND LABOR. WHEN I TOOK MY CAR IN I MENTIONED TO THE DEALER THAT I HAD SEEN NUMEROUS COMPLAINTS ONLINE WITH THE SAME ISSUE. THEY DIDN'T CARE AT ALL. I HAD NO CHOICE BUT TO PAY TO REPAIR.
NHTSA ODI #10913763
53,000 miles · Oct 4, 2016
Electrical SystemStructure
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DRIVER SIDE DOOR AJAR WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL AND FAILED TO TURN OFF. AS A RESULT, THE VEHICLE LOST POWER. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE WAS NOT ABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MIL…
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TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DRIVER SIDE DOOR AJAR WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL AND FAILED TO TURN OFF. AS A RESULT, THE VEHICLE LOST POWER. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE WAS NOT ABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 53,000. UPDATED 01/06/2017*CT *TR
NHTSA ODI #10913636
56,000 miles · Oct 4, 2016
Electrical System
I AM UNABLE TO LOCK MY DOORS, WHEN I PRESS THE DOOR LOCK, IT AUTOMATICALLY UNLOCKS THEM, (THIS WILL OCCUR WHILE SATIONARY OR MOVING) DOME AND OUTDOOR MIRROR LIGHTS STAY ON WHILE PARKED IN GARAGE OR OFFICE LOT. DASH INDICATOR DOOR AJAR IS CONSTANT. LEFT VEHICLE AT AIRPORT PARKING LOT DURING A 10 DAY VACATION TO RETURN TO A …
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I AM UNABLE TO LOCK MY DOORS, WHEN I PRESS THE DOOR LOCK, IT AUTOMATICALLY UNLOCKS THEM, (THIS WILL OCCUR WHILE SATIONARY OR MOVING) DOME AND OUTDOOR MIRROR LIGHTS STAY ON WHILE PARKED IN GARAGE OR OFFICE LOT. DASH INDICATOR DOOR AJAR IS CONSTANT. LEFT VEHICLE AT AIRPORT PARKING LOT DURING A 10 DAY VACATION TO RETURN TO A DEAD BATTERY, ON SITE SECURITY / VEHICLE ASSISTANCE TEAM SAYS THEY SAW DOME LIGHT ON DURING ROUTINE SECURITY ROUNDS...MY WIFE WILL NOT RIDE IN THE VEHICLE DUE TO OBVIOUS SECURITY RISK. THIS IS SO FRUSTRATING, WHEN I ASK THE DEALER TO ADDRESS THIS I WAS TOLD IT WOULD COST $400 DOLLARS !!! WE OPTED TO BUY AMERICAN DURING OUR COUNTRIES ECONOMIC TROUBLES, WE HAVE A 2010 FORD FUSION AND A 2011 FORD EDGE. THIS HAS BEEN A DISAPPOINTING EXPERIENCE...
NHTSA ODI #10913620
107,000 miles · Oct 3, 2016
Electrical SystemUnknown Or Other
THE DOOR AJAR ERROR APPEARS ON THE DASH, EVEN WHEN THE DOOR IS FULLY CLOSED. THE ALARM CANNOT BE PROPERLY ACTIVATED BECAUSE OF THIS. THE DOOR WAS NOT HIT IN AN ACCIDENT, IT JUST DEVELOPED ONE DAY INTERMITTENTLY AND IS NOW CONSTANT. I AM HAVING TO REPLACE THE DOOR LATCH TO RESOLVE THE ISSUE.
NHTSA ODI #10911386
41,000 miles · Oct 3, 2016
Electrical SystemStructure
VEHICLE LEFT REAR DOOR INDICATOR WAS 'DOOR AJAR" . DOOR LOCKS WOULD NOR LOCK DOOR AND DOME LIGHT WOULD NOT GO OUT - THIS DEPLETED THE BATTERY. LEFT REAR DOOR LATCH REPLACED UNDER EXTENDED WARRANTY WITH $100.00 DEDUCTIBLE. BATTERY WAS ONLY 2 YEARS OLD AND BATTERY WAS REPLACED UNDER BATTERY WARRANTY. ALL WORK DONE AT FORD DEALER.
NHTSA ODI #10911256
59,000 miles · Oct 3, 2016
Electrical SystemStructure
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING AT AN UNKNOWN SPEED, THE DOOR AJAR WARNING INDICATOR ILLUMINATED AND THE PARKING AND CABIN LIGHTS REMAINED ILLUMINATED INDEFINITELY. AS A RESULT, THE BATTERY DIED. THE CONTACT TOOK THE VEHICLE TO A DEALER WHERE THE FAILURE WAS REMEDIED, BUT THE FAILURE RECURRED. THE MANUFACTUR…
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TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING AT AN UNKNOWN SPEED, THE DOOR AJAR WARNING INDICATOR ILLUMINATED AND THE PARKING AND CABIN LIGHTS REMAINED ILLUMINATED INDEFINITELY. AS A RESULT, THE BATTERY DIED. THE CONTACT TOOK THE VEHICLE TO A DEALER WHERE THE FAILURE WAS REMEDIED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.
NHTSA ODI #10911228
Mileage unknown · Sep 26, 2016
Electrical SystemUnknown Or Other
DOOR AJAR LIGHT STAYS ON, ACTS AS IF DRIVERS DOOR ISN'T CLOSED. ALSO PREVENTS US FROM LOCKING VEHICLE UP WHEN WE LEAVE IT. STARTED WITH ONLY DRIVER DOOR. NOW IS REAR DRIVERS SIDE DOOR ALSO. CONCERNED ABOUT SAFETY OF FAMILY AND OUR VALUABLES WITH THIS ISSUE THAT SHOULDN'T BE HAPPENING.
NHTSA ODI #10909818
Mileage unknown · Sep 26, 2016
Electrical SystemExterior Lighting
FOR THE PAST FEW MONTHS I HAVE BEEN HAVING A DOOR AJAR ISSUE WITH MY DRIVER'S SIDE DOOR EVEN THOUGH MY DOOR IS COMPLETELY CLOSED AND THE INTERIOR LIGHT STAYS ON RUNNING MY BATTERY DOWN. DO THEY HAVE A RECALL REGARDING THIS ISSUE AS I SHOULD NOT BE RESPONSIBLE FOR REPLACING A FAULTY ELECTRICAL SYSTEM THAT ALREADY HAS FUEL PROBLEM…
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FOR THE PAST FEW MONTHS I HAVE BEEN HAVING A DOOR AJAR ISSUE WITH MY DRIVER'S SIDE DOOR EVEN THOUGH MY DOOR IS COMPLETELY CLOSED AND THE INTERIOR LIGHT STAYS ON RUNNING MY BATTERY DOWN. DO THEY HAVE A RECALL REGARDING THIS ISSUE AS I SHOULD NOT BE RESPONSIBLE FOR REPLACING A FAULTY ELECTRICAL SYSTEM THAT ALREADY HAS FUEL PROBLEMS .
NHTSA ODI #10909595
88,000 miles · Sep 22, 2016
Electrical SystemUnknown Or Other
DRIVER'S DOOR SENSOR IS BAD. VEHICLE DOES NOT RECOGNIZE THAT THE DRIVER'S DOOR IS CLOSED AND WILL NOT LOCK OR AUTOMATICALLY TURN OFF INTERIOR LIGHTS. AT NIGHT, I HAVE TO BACK OUT OF A LONG DRIVEWAY ONLY BEING ABLE TO USE THE BACKUP CAMERA. ONCE IN FORWARD MOTION, THE LIGHT WILL EVENTUALLY TURN OFF BUT THE DRIVER'S DOOR WILL NOT…
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DRIVER'S DOOR SENSOR IS BAD. VEHICLE DOES NOT RECOGNIZE THAT THE DRIVER'S DOOR IS CLOSED AND WILL NOT LOCK OR AUTOMATICALLY TURN OFF INTERIOR LIGHTS. AT NIGHT, I HAVE TO BACK OUT OF A LONG DRIVEWAY ONLY BEING ABLE TO USE THE BACKUP CAMERA. ONCE IN FORWARD MOTION, THE LIGHT WILL EVENTUALLY TURN OFF BUT THE DRIVER'S DOOR WILL NOT LOCK. WHAT IS TO PREVENT SOMEONE FROM WALKING UP TO AND OPENING MY CAR DOOR WHILE STOPPED AT A TRAFFIC LIGHT?? ON ONE OCCASION, THE DOOR AJAR ICON DID NOT COME ON WHEN STARTING THE CAR BUT CAME ON ABOUT 8 MILES DOWN THE ROAD. ALSO, WHEN YOU PARK THE CAR AND LOCK IT, IT STILL DOES NOT RECOGNIZE THAT THE DOOR IS SHUT AND DOES NOT AUTOMATICALLY TURN THE LIGHTS OFF AGAIN. THE FORD DEALERSHIP WANTS AROUND $600.00 TO FIX THIS ISSUE, I PAID THEM $65.00 TO "CLEAN THE SENSOR" BECAUSE THE GUY SAID THAT IT MIGHT CORRECT THE ISSUE OR AT LEAST HOLD IT OFF A WHILE. I PICKED THE CAR BACK UP 3 DAYS AGO AND NOW THAT DOOR AJAR LIGHT IS ON ALL THE TIME. BEFORE, I COULD AT LEAST OPEN AND CLOSE THE DOOR ABOUT 3-4 TIMES AND THE LIGHT WOULD GO OFF.
NHTSA ODI #10908728
60,000 miles · Sep 19, 2016
Electrical System
I HAVE A 2011 FORD EDGE, THE DOOR AJAR SYMBOL REMAINS ON, THIS ALLOWS THE COURTESY LIGHTS TO REMAIN ON AND DRAIN THE BATTERY, I HAVE RAN ELECTRICAL CONTACT CLEANER THROUGH ONE OF THE BOLT HOLES AND SPRAYED WD40, IT WORKED FOR A LITTLE AWHILE, BUT NOW THE LIGHTS STAYS ON AT ALL TIMES, AND DRAINS THE BATTERY. THIS LEAVES MY WIFE …
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I HAVE A 2011 FORD EDGE, THE DOOR AJAR SYMBOL REMAINS ON, THIS ALLOWS THE COURTESY LIGHTS TO REMAIN ON AND DRAIN THE BATTERY, I HAVE RAN ELECTRICAL CONTACT CLEANER THROUGH ONE OF THE BOLT HOLES AND SPRAYED WD40, IT WORKED FOR A LITTLE AWHILE, BUT NOW THE LIGHTS STAYS ON AT ALL TIMES, AND DRAINS THE BATTERY. THIS LEAVES MY WIFE AND CHILD STRANDED AT TIMES, WHILE AAA ARRIVES TO JUMP THE DEAD BATTERY. FORD NEEDS TO FIX THE DOOR LATCH PROBLEM, I HAVE A LOCAL QUOTE TO REPLACE THE LATCH....$500.00 THROUGH FORD .....BEFORE I THE, CONSUMER OF A MADE IN THE USA PRODUCT PAY $500.00 TO GET THE LATCH REPLACED I WILL TRADE THE VEHICLE IN FOR A CHEVROLET!!! PLEASE RECALL THIS LATCH PROBLEM
NHTSA ODI #10907506
Official recalls
3Feb 24, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2011 FORD F-150, F-250, F-350, F-450, F-550, EDGE, AND LINCOLN MKX TRUCKS MANUFACTURED FROM OCTOBER 25, 2010, THROUGH NOVEMBER 20, 2010. THESE VEHICLES WERE INSPECTED USING INTEGRATED DIAGNOSTIC SYSTEM (IDS) THAT HAD A CUSTOM SOFTWARE ROUTINE TO READ THE SUSPECT BODY CONTROL MODULE (BCM) SERIAL NUMBER. BASED ON THE SERIAL NUMBER THE BCM WAS EITHER NOT AFFECTED OR REPLACED. THE CUSTOM SOFTWARE ROUTINE WAS NOT READING THE CORRECT SET OF CHARACTERS, AND WAS NOT ABLE TO IDENTIFY A BCM THAT REQUIRED REPLACEMENT AFFECTED BCMS MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH COULD RESULT IN A VEHICLE FIRE.
Remedy: DEALER WILL INSPECT THE BODY CONTROL MODULE AND IF NECESSARY REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 7, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Dec 29, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2011 F-150, F-250, F-350, F-450, F-550, EDGE AND LINCOLN MKX VEHICLES. DURING A SIX-DAY PRODUCTION PERIOD, THE SUPPLIER OF THE BODY CONTROL MODULE MANUFACTURED MODULES THAT MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT.
Consequence & remedy
Consequence: IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH CAN RESULT IN AN UNATTENDED VEHICLE FIRE.
Remedy: DEALER WILL REPLACE THE BODY CONTROL MODULE IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Oct 27, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2011 EDGE AND LINCOLN MKX VEHICLES MANUFACTURED FROM JULY 1, 2010, THROUGH OCTOBER 8, 2010. THESE VEHICLES WERE SHIPPED WITH INCORRECTLY CONFIGURED ELECTRONIC MODULE SETTINGS THAT DISABLE THE LOCKING FUNCTION OF THE LIFTGATE. ACCORDINGLY, THE VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 206, "DOOR LOCKS AND DOOR RETENTION COMPONENTS."
Consequence & remedy
Consequence: THE LIFTGATE LOCK MAY BE DISABLED AND THE DRIVER MAY NOT BE ABLE TO LOCK THE LIFTGATE USING INTERIOR LOCK SWITCHES OR REMOTE KEY FOB BUTTONS.
Remedy: FORD WILL NOTIFY OWNERS AND DEALERS WILL HAVE THE AFFECTED CONTROL MODULES UPDATED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 1, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE16012 · Door Ajar Warning Light Always On
Opened Sep 28, 2016 · Closed Mar 20, 2017
Status: closed (inferred from source dates) · Interior Lighting; Latches/locks/linkages; Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Additional source detail variants (3)
Interior Lighting
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages:doors:latch
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Latches/locks/linkages
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
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