2010 Ford Edge

I RECEIVED A RECALL NOTICE IN THE MAIL IN DECEMBER 2015. IT STATED THAT IF MY CAR WAS NOT EXHIBITING SYMPTOMS, FORD WOULD NOTIFY ME BY MAIL WHEN SERVICE PARTS WOULD BE AVAILABLE (SEE PHOTOS). IT IS NOW JUNE 1, 2016. I DECIDED TO CALL MY LOCAL FORD DEALER TO SEE IF I PARTS WERE READY--I NOW HAVE AN APPOINTMENT ON SATURDAY, JUNE 4 AT 8AM. MY CONCERN IS THAT FORD NEVER CONTACTED ME TO LET ME KNOW PARTS ARE AVAILABLE.

TL* THE CONTACT OWNS A 2010 FORD EDGE. WHILE THE CONTACT'S WIFE WAS AT A STOP LIGHT, THE BRAKE PEDAL TRAVELED TO THE FLOOR AND THE ENGINE JERKED. THE CONTACT'S WIFE HAD TO SLOWLY DRIVE THE VEHICLE BACK HOME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 75,000. UPDATED 05/10/16*LJ THE CONSUMER STATED TIFFANY FORD DIAGNOSED THE PROBLEM AS THE BRAKE BOOSTER, WHICH WAS REPAIRED AND PROBLEM HAS BEEN RESOLVED. *TR

WHEN STOPPING VEHICLE BRAKING BECAME EXTREMELY DIFFICULT AND STOPPING POWER DRASTICALLY REDUCED. DEFINITE LOSS OF POWER BRAKING. HISSING SOUND EVERY TIME BRAKES ARE ENGAGED. IF BRAKES ARE FIRMLY PRESSED FOR ANY EXTENDED PERIOD, A LOUD WHISTLING SOUND IS HEARD. VEHICLE IS OPERATED IN CITY STREETS. ON HILLS, CONSTANT PRESSURE IS NEEDED TO KEEP FROM ROLLING BACKWARDS. HAD VEHICLE TO A MECHANIC WHO ADVISED IT IS THE BRAKE BOOSTER AND ADVISED FORD HAD A RECALL ON CERTAIN FORDS FOR BRAKE BOOSTER ISSUES.

TL* THE CONTACT OWNS A 2010 FORD EDGE. WHILE DRIVING 35 MPH, THE INTERIOR LIGHT ILLUMINATED INDEPENDENTLY AND THE FRONT DRIVER DOOR AJAR LIGHT ILLUMINATED WHEN THE DOOR WAS PROPERLY CLOSED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000.

TL* THE CONTACT OWNS A 2010 FORD EDGE. WHILE DRIVING APPROXIMATELY 30 MPH, THE POWER SUN ROOF OPENED AND FAILED TO CLOSE. THE SUN ROOF REMAINED CONTINUOUSLY IN THE OPEN POSITION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENTIRE SUN ROOF WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

PLEASE NOTE THAT THIS VEHICLE WAS ORIGINALLY PURCHASED IN THE US AND THEN PURCHASED SECOND HAND BY MYSELF IN LATE 2010 AND REGISTERED IN ONTARIO CANADA SINCE. ON ABOUT THE ENTERED DATE I IDENTIFIED STRONG GASOLINE SMELL AND SOME LEAKAGE BELOW THE GAS TANK. I INVESTIGATED FORD RECALL INFO AND FOUND THAT THE CAR WAS SUBJECT TO A RECALL FOR LEAKING GAS TANKS (FORD # 15S31), (NHTSA ITEM LISTING DATE 2015-10-27). AFTER CALLING LOCAL DEALERS IN BOTH CANADA AND US, I WAS INFORMED BY BOTH THAT MY PARTICULAR VIN DID NOT APPEAR ON THE RECALL LIST. I CALLED BOTH CANADIAN AND US FORD CUSTOMER SERVICE AND AGAIN THEY ONLY CONFIRMED THAT MY VINE DID NOT APPEAR ON THE LIST. THE RECALL CRITERIA STATES THAT EDGES BUILT BEFORE JULY 2010 ARE PART OF THE RECALL. MY BUILD DATE IS LATE 2009 AND FITS THE CRITERIA. ALSO AMONG THE US STATES AND CANADIAN PROVINCES THAT FIT THE CRITERIA, ONTARIO IS ONE OF THE RECALLED PROVINCES. THIS ALSO QUALIFIES MY VEHICLE. NO ONE HAS GIVEN ME AN ANSWER WHY MY CAR DOES NOT QUALIFY. PRESENTLY, THE CAR IS A POTENTIAL FIRE HAZARD, WHICH I CANNOT DRIVE AND WHICH IS ENDANGERING MY PROPERTY AND FAMILY AND THAT OF MY NEIGHBORS. THE REPAIR IS EXPENSIVE AND I AM RELUCTANT TO PROCEED WITH IT ON THE SIMPLE HOPE THAT FORD WILL REIMBURSE ME. (NOTE: THE SELECTION OF MICHIGAN FOR MY ADDRESS IS IN ERROR, COMPLETE CANADIAN ADDRESS APPEARS ON CITY LINE.) *TR

TL* THE CONTACT OWNS A 2010 FORD EDGE. THE CONTACT STATED THAT THE MOON ROOF FAILED TO CLOSE. THE FAILURE PROGRESSED AND THERE WAS A STRONG VIBRATION IN THE VEHICLE DUE TO THE MOON ROOF BEING OPENED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE VEHICLE WAS UNABLE TO BE REPAIRED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,000.

TL* THE CONTACT OWNED A 2010 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE CONTACT NOTICED SMOKE COMING FROM UNDER THE HOOD OF THE VEHICLE. THE FIRE DEPARTMENT WAS CONTACTED AND WAS ABLE TO EXTINGUISH THE FIRE. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED AN IMPOUND LOT. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.