NHTSA owner reports · September 18, 2026 snapshot.
Service Brakes complaints
162 reportsClear category filterMileage unknown · Aug 3, 2020
Service BrakesStructureVisibility/wiper
I WAS TOLD THAT MY BRAKE PADS ONLY NEEDED TO BE REPLACED AND THAT THEY HAD DONE IT, WHEN I PICKED UP MY VEHICLE, THE BRAKES WERE EXTREMELY HARD AND I COULD NOT STOP MY VEHICLE, I TOOK MY CAR BACK AND THEY STATED MY MASTER CYLINDER WAS BAD, THEY NOTED IT ON MY INVOICE, BUT DID NOT DISCUSS IT WITH ME AND GAVE ME MY VEHICLE WITHOUT…
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I WAS TOLD THAT MY BRAKE PADS ONLY NEEDED TO BE REPLACED AND THAT THEY HAD DONE IT, WHEN I PICKED UP MY VEHICLE, THE BRAKES WERE EXTREMELY HARD AND I COULD NOT STOP MY VEHICLE, I TOOK MY CAR BACK AND THEY STATED MY MASTER CYLINDER WAS BAD, THEY NOTED IT ON MY INVOICE, BUT DID NOT DISCUSS IT WITH ME AND GAVE ME MY VEHICLE WITHOUT NOTIFYING. WHEN I TOOK MY CAR BACK FOR REPAIR, THEY CRACKED MY WINDSHIELD AND VOMITED IN MY VEHICLE
NHTSA ODI #11342920
109,690 miles · Jul 17, 2020
Service Brakes
NOTICED A WEEK AGO THERE WAS A HISSING NOISE WHILE PUSHING IN ON THE BRAKES AND THE BRAKES WERE EXTREMELY HARD TO PUSH IN ON TO GET THE VEHICLE TO COME TO A STOP. TOOK TO OUR LOCAL SHOP AND WAS INFORMED WE NEEDED A NEW BRAKE BOOSTER AND THIS VEHICLE WAS NOT SAFE TO DRIVE AND COSTED US $860.42 TO GET REPAIRED.
NHTSA ODI #11339879
66,000 miles · Nov 21, 2019
Service Brakes
TL* THE CONTACT OWNS A 2010 FORD EDGE. WHILE DRIVING AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE FAILED TO STOP. THE CONTACT WAS UNAWARE OF ANY WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS LATER TAKEN TO FOWLER FORD (3400 S SHERIDAN RD, TULSA, OK 74145, (918) 346-6500), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS …
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TL* THE CONTACT OWNS A 2010 FORD EDGE. WHILE DRIVING AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE FAILED TO STOP. THE CONTACT WAS UNAWARE OF ANY WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS LATER TAKEN TO FOWLER FORD (3400 S SHERIDAN RD, TULSA, OK 74145, (918) 346-6500), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.
NHTSA ODI #11281576
Mileage unknown · Oct 21, 2019
Service Brakes
WHILE DRIVING MY 2010 FORD EDGE, WHEN COMING TO A STOP THE PEDAL GETS HARD AND VEHICLE TO STOP. AND WHEN IT DOES GO BACK TO NORMAL THE BRAKE PEDAL GO TO THE FLOOR GIVING OF A HISSING NOISE. VERY DANGEROUS.
NHTSA ODI #11269850
126,215 miles · Oct 4, 2019
Service Brakes
TL* THE CONTACT OWNS A 2010 FORD EDGE. WHILE THE VEHICLE WAS IDLING AT A STOP SIGN, THERE WAS AN ABNORMAL HISSING NOISE WHEN DEPRESSING THE BRAKE PEDAL. IN ADDITION, THE BRAKE PEDAL HAD TO BE FORCEFULLY DEPRESSED TO STOP THE VEHICLE. ALSO, WHEN THE VEHICLE WAS STOPPED FOR A PERIOD OF TIME, IT STALLED WITHOUT WARNING. THE VEHICLE…
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TL* THE CONTACT OWNS A 2010 FORD EDGE. WHILE THE VEHICLE WAS IDLING AT A STOP SIGN, THERE WAS AN ABNORMAL HISSING NOISE WHEN DEPRESSING THE BRAKE PEDAL. IN ADDITION, THE BRAKE PEDAL HAD TO BE FORCEFULLY DEPRESSED TO STOP THE VEHICLE. ALSO, WHEN THE VEHICLE WAS STOPPED FOR A PERIOD OF TIME, IT STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO DON RICH FORD (221 E MONTGOMERY ST, VILLA RICA, GA 30180, (770) 459-5132) WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 126,215.
NHTSA ODI #11266115
12 miles · Oct 1, 2019
Service Brakes
BRAKES WENT OUT WHILE DRIVING. THE PEDAL WAS HARD TO PUSH N THE FEELING OF TSKING LONG TO STOP.
NHTSA ODI #11265355
126,000 miles · Sep 26, 2019
Service Brakes
EXTREMELY HARD BRAKE PEDAL WHEN BRAKING NEARLY CAUSING ACCIDENTS. HAVE BEEN ADVISED OF 13N02 PROGRAM THROUGH FORD BUT AM TOLD MY VEHICLE DOES NOT QUALIFY FOR SAID SERVICE PROGRAM. EXACT SYMPTOMS I AM EXPERIENCING ARE REFERENCED IN 13N02. VEHICLE HAS 126000 MILES.
NHTSA ODI #11258256
68,788 miles · Aug 29, 2019
Service Brakes
TL* THE CONTACT OWNS A 2010 FORD EDGE. THE CONTACT FOUND THAT FORD ISSUED A CUSTOMER SATISFACTION PROGRAM FOR THE BRAKE BOOSTER. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS, WHICH MADE IT HARD TO STOP THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE CUSTOMER SAT…
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TL* THE CONTACT OWNS A 2010 FORD EDGE. THE CONTACT FOUND THAT FORD ISSUED A CUSTOMER SATISFACTION PROGRAM FOR THE BRAKE BOOSTER. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS, WHICH MADE IT HARD TO STOP THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE CUSTOMER SATISFACTION PROGRAM AND THAT NHTSA SELECTS THE VEHICLES TO BE INCLUDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 68,788.
NHTSA ODI #11252203
155,000 miles · Aug 28, 2019
Service Brakes
BRAKE BOOSTER. WITHOUT WARNING THE BRAKE PEDAL ON MY VEHICLE BECAME EXTREMELY HARD DURING THE MIDDLE OF MY DRIVE. I WAS IN A YIELD TO MERGE SITUATION WHERE I COULD NOT STOP MY VEHICLE IN THE PROPER AMOUNT OF TIME. LUCKILY I WAS NOT INVOLVED IN AN ACCIDENT. THE PART ON MY VEHICLE NEEDING REPLACED IS THE SAME PART UNDER RECALL FOR…
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BRAKE BOOSTER. WITHOUT WARNING THE BRAKE PEDAL ON MY VEHICLE BECAME EXTREMELY HARD DURING THE MIDDLE OF MY DRIVE. I WAS IN A YIELD TO MERGE SITUATION WHERE I COULD NOT STOP MY VEHICLE IN THE PROPER AMOUNT OF TIME. LUCKILY I WAS NOT INVOLVED IN AN ACCIDENT. THE PART ON MY VEHICLE NEEDING REPLACED IS THE SAME PART UNDER RECALL FOR THE SAME MANUFACTURER BUT MY VIN NUMBER WAS NOT INCLUDED IN THAT RECALL. I AM UPSET THAT THIS PROBLEM WAS PREVIOUSLY DETECTED BUT MY VIN NUMBER WAS NOT INCLUDED ON THE RECALL AND I HAD NO PREVIOUS KNOWLEDGE THAT THIS COULD POTENTIALLY BE A SAFETY HAZARD FOR MY VEHICLE.
NHTSA ODI #11252051
66,000 miles · Aug 15, 2019
Service Brakes
I WAS DRIVING IN THE CITY AND AS I SLOWED COMING TO A STOP LIGHT I PRESSED THE BRAKE AND IT WAS HARD AND WASN'T STOPPING. I GOT IT STOPPED. I HEADED HOME AND A CAR WAS SUDDENLY STOPPING IN FRONT OF ME, I STEPPED ON THE PEDAL AND IT WENT TO THE FLOORBOARD I HAD TO PUMP TO GET IT TO CATCH I HAD TO SWERVE INTO THE NEXT LANE TO AVOI…
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I WAS DRIVING IN THE CITY AND AS I SLOWED COMING TO A STOP LIGHT I PRESSED THE BRAKE AND IT WAS HARD AND WASN'T STOPPING. I GOT IT STOPPED. I HEADED HOME AND A CAR WAS SUDDENLY STOPPING IN FRONT OF ME, I STEPPED ON THE PEDAL AND IT WENT TO THE FLOORBOARD I HAD TO PUMP TO GET IT TO CATCH I HAD TO SWERVE INTO THE NEXT LANE TO AVOID AN ACCIDENT. AS I PULLED INTO DRIVEWAY AND PRESSED ON BRAKE IF HISSED AND CHIRPED, THIS IS VERY DANGEROUS, I ONLY HAVE 66,000 MILES ON MY CAR. WHY HAS FORD NOT BEEN RECALLED ON THIS MATTER FROM ALL THE COMPLAINT OUT THERE ABOUT THIS ALL THE WAY BACK TO 2007? MY HUSBAND IS A CAR GUY AND HE SAID IT WAS THE BRAKE BOOSTER FAILING. DESCRIPTIONS FROM OTHER COMPLAINTS AND MECHANICAL INFORMATION COMFIRMED IT. ALONG WITH FORDS ATTEMPT TO MINIMIZE THE LARGE PROBLEM ON ALL EDGE VEHICLES WITH AN EXTENDED WARRANTY ON THE BRAKE BOOSTER ON SOME VEHICLES # 13NO2 AND IN COMPLAINTS ON THIS SITE.
NHTSA ODI #11244285
Official recalls
6Mar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Feb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Consequence & remedy
Consequence: In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Additional source detail variants (3)
Air Bags:frontal:passenger Side:inflator Module
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Consequence: In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Air Bags:frontal:driver Side:inflator Module
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Consequence: In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Air Bags:frontal
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Consequence: In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Jan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Jan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
May 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Consequence & remedy
Consequence: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy: Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Oct 27, 2015
Ford Motor Company (Ford) is recalling certain model year 2009-2010 Ford Edge vehicles manufactured September 11, 2008, to July 1, 2010, and Lincoln MKX vehicles manufactured September 23, 2008, to July 1, 2010, originally sold in, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. Due to corrosion from salt water exposure such as from road salt use, the affected vehicles may leak fuel from the fuel tank seam weld under the tank mounting reinforcement brackets.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy: Ford will notify owners, and dealers will inspect the vehicles and either clean and treat the fuel tank with a corrosion preventative or replace the tank, free of charge. The recall began on May 10, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S31.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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