2010 Ford Edge

The contact owns a 2010 Ford Edge. The contact stated that the brake assist was failing due to the vehicle not braking properly. The contact stated that excessive brake pedal pressure was needed to stop the vehicle. The vehicle made an abnormal hissing sound when the brake was applied. There was no warning light illuminated. The contact referenced an unknown recall regarding the brake booster and stated that it was confirmed by the dealer that the Vin was not included. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 104,000.

I BOUGHT MY 2010 FORD EDGE TO UPGRADE MY SAFETY STANDARDS FOR MY KIDS AND JUST RECENTLY FOUND THE BRAKES FAILING ME TO THE POINT OF BEING UNSAFE TO EVEN DRIVE AS OF NOW MY FAMILY HAS BEEN HARDSHIPPED BY THE BRAKE BOOSTER RECALL I NEVER KNEW WAS THE REASON FOR MY SAFETY BEING STANDSTILLED FOR MOBILITY WITH THIS PARKED UNSAFE BRAKE BOOSTER NEEDING IMMEDIATE RECALL SERVICED TECHNICIANS LIAZONED THROUGH THIS COMPLAINT TO GET ME AND MY FAMILY SAFELY MOBILE AGAIN THROUGH THIS COMPLAINT PROCESS PLEASE SEND ME A CLAIM TO GET TO MY LOCAL FORD DEALERSHIP IN CADILLAC MICHIGAN THANK YOU FOR YOUR TIME.

MY 2010 EDGE IS DEALING WITH THE ENGINE LIGHT, A WRENCH, AND TRACTION CONTROL LIGHTS ALL COMING ON AND OFF WHENEVER IT FEELS LIKE (IN PARK OR IN ANY DRIVING CONDITION). WHEN THESE LIGHTS COME ON I PRETTY MUCH LOSE THE ABILITY TO BREAK ON MY OWN, IT RESISTS AND GRINDS WHEN BREAKING WITH THE LIGHTS ON. THE LIGHTS CAN COME AND GO FOR DAYS AT A TIME OR FOR ONLY A FEW MILES. ALSO, THE VEHICLE HESITATES ON TAKE OFF WHEN THESE LIGHTS ARE ON. CODE READER DOESN'T REALLY TELL US ANYTHING USEFUL. IF CODES ARE CLEARED IT EVENTUALLY WILL COME BACK ON AND CONTINUE HAVING THE SAME ISSUES. THIS SEEMS TO BE A COMMON PROBLEM BY WHAT I'M FINDING, FORD SHOULD BE RESPONSIBLE TO FIX THIS WIRING/ELECTRICAL ISSUE. ANOTHER THING, THE SEATBELT LIGHT AND ALARM WILL NOT STOP GOING OFF, EVEN IF YOU ARE IN PARK FOR A WHILE. I JUST BOUGHT THIS VEHICLE AND I AM FAR FROM IMPRESSED.

WHEN YOU PUSH DOWN THE BRAKE PEDAL, THE BRAKES DO NOT ENGAGE. TWO DIFFERENT MECHANICS, ONE AT LES SCHWAB, AND ONE AT THE FORD DEALER HAVE CONFIRMED THAT THE BRAKE BOOSTER PART NO. AT4Z2005 IS DEFECTIVE. MANY FORD MODELS AND MODEL YEARS HAVE BEEN RECALLED FOR THIS SAME DEFECTIVE PART. WHEN ASKED, FORD HAS REFUSED TO REPLACE THE DEFECTIVE PART FOR MY VEHICLE. FORD REFERENCE # CAS 28787275

I WAS DRIVING MY 2010 EDGE IN STOP AND GO TRAFFIC. THE CARS IN FRONT OF ME STOPED SUDDENLY SO I SLAMMED ON MY BRAKES. MY BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR WITHOUT STOPPING MY VEHICLE. ( ALL OF THIS IS HAPPENING IN SECONDS TRAVELING ABOUT TWO TO THREE CAR LENGTHS)I RELEASED MY FOOT AND THE BRAKE PEDAL RETURNED TO A NORMAL POSITION. I PRESSED THE BRAKES AGAIN AND THE PEDAL TRAVELED ALL THE WAY TO THE FLOORBOARD AGAIN WITHOUT STOPPING MY VEHICLE. I RELEASED PRESSURE AGAIN AND THIS TIME THE PEDAL SHOT BACK HITTING MY FOOT WITH SUCH FORCE THAT IT CAUSED A LISFRANC DISLOCATION AND SEVERE BONE BRUISING TO MY RIGHT FOOT. (I LOST MY JOB AND WILL BE UNABLE TO WORK FOR AT LEAST SIX MONTHS, IF I AM ABLE TO REGAIN FULL FUNCTION DUE TO THIS ACCIDENT .)THROUGH THE PAIN I DEPRESSED THE BRAKES A THIRD TIME AND THEY WENT TO THE FLOOR AGAIN, NOT STOPPING MY VEHICLE AND RESULTING IN MY VEHICLE CRASHING INTO THE VEHICLE IN FRONT OF ME AT A RELATIVELY SLOW SPEED. THE AIRBAGS DID NOT DEPLOY.

I PURCHASED THE 2010 EDGE FROM MY MOTHER IN 12/ 2018 WHEN SHE PURCHASED AN ESCAPE. 1.5 YEARS LATER, IN MILE 99,800, I HAD A PROBLEM WITH MY BRAKES. I WAS COMING TO A STOP AT THE END OF THE STREET ONTO A MAJOR ROAD AT THE EXIT OF MY NEIGHBORHOOD. GOING DOWN A HILL, I ALWAYS GO SLOWLY TO ALLOW MYSELF PROPER BRAKING TIME, AS IT IS A VERY STEEP HILL ONTO A MAJOR AND VERY BUSY ROAD. I EXPERIENCED A LACK OF BRAKES. I STOOD ON THEM AS HARD AS I COULD, AND IT BARELY SLOWED ME DOWN ENOUGH TO PREVENT ME FROM GOING INTO ONCOMING TRAFFIC. AFTER I RECOVERED MY HEART RATE, I TURNED AROUND AND WENT HOME. I THEN BROUGHT THE CAR TO MY LOCAL MECHANIC, HE TOLD ME HE WAS UNCOMFORTABLE WORKING ON IT, AS HE DISCOVERED AN ISSUE WITH THIS ACCORDING TO FORD. I THEN BROUGHT IT TO A LOCAL FORD DEALERSHIP, AS THE FORD DEALERSHIP MY DAD PURCHASED THE CAR FROM AND ALL THE SERVICE WAS DONE AT WAS, WAS ON THE HIGHWAY, 40 MINUTES AWAY. A DANGEROUS COMMUTE DUE TO THE INTERMITTENT LACK OF BRAKES. THE BULLETIN/EXTENDED WARRANTY IS 13N02 ' EXTENDED WARRANTY COVERAGE ON BRAKE BOOSTER. I HAD THE BRAKE BOOSTER ASSEMBLY FIXED BY THE DEALERSHIP, WHO INFORMED ME THAT IT HAD A 10-YEAR 150,000-MILE SERVICE BULLETIN, AND IT IS NOT COVERED. FIRST, THE CAR IS 10 YEARS OLD. SECOND, IT WAS LESS THAN 100K MILES ON IT. ALSO, THE MILEAGE WAS LOW, DUE TO THE LITTLE MY PARENTS DROVE THE CAR. THE AVERAGE MILEAGE ON THE CAR CURRENTLY IS 10,000 A YEAR. I BELIEVE THE ISSUE WOULD HAVE EXPOSED ITSELF WITHIN THE WARRANTY PERIOD IF THE CAR WERE DRIVEN WITH TYPICAL MILEAGE (OVER 10,000 A YEAR).I AM ASKING YOU TO REIMBURSE ME FOR THE WORK DONE ON MY CAR FOR THIS ISSUE, AS I FEEL THAT IT SHOULD HAVE BEEN COVERED UNDER YOUR EXTENDED WARRANTY, IF NOT AS A SAFETY ISSUE THAT COULD HAVE COST ME MY LIFE OR MAJOR MEDICAL ISSUES AS WELL AS A LOSS OF OR MAJOR DAMAGE TO MY CAR. THE TOTAL AMOUNT INCLUDING TAX WAS $841.43.