2010 Ford Edge

The contact owns a 2010 Ford Edge. The contact stated that while depressing the brake pedal, there was a slight resistance, causing the contact to apply more pressure while depressing the pedal. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the brake booster had failed. The mechanic informed the contact of the Technical Service Bulletin: 13N02 which was associated with the NHTSA ID Numbers: 10251228 (Service Brake, Hydraulic) and 10246076 (Service Brake, Hydraulic); and advised the contact check if the vehicle was included. The dealer was contacted and confirmed that the vehicle was not included in the TSB. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in NHTSA ID Numbers: 10251228 (Service Brake, Hydraulic) or 10246076 (Service Brake, Hydraulic). The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 150,000.

The contact owns a 2010 Ford Edge. The contact stated while driving at various speeds and depressing the brake pedal, the brake pedal made an abnormal airy sound, became spongy, and travelled down to the floorboard, and the vehicle responded. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the brake booster had failed and needed to be replaced. The dealer informed the contact that the vehicle was not covered under Ford Campaign Number: 13N02. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered due to the manufactured date. The failure mileage was approximately 142,000.

The contact owns a 2010 Ford Edge. The contact stated that while driving on multiple occasions at various speeds, she observed a hissing noise emanating near the brake pedal. Additionally, when the brake pedal was depressed, the brake pedal was firm, and the vehicle failed to stop as intended. The contact pumped the brake pedal and the vehicle rolled to a stop. The vehicle was towed to an independent mechanic where it was diagnosed that the brake master cylinder needed to be replaced. The vehicle was repaired but the failure reoccurred three hours later. The vehicle was taken to another independent mechanic where it was diagnosed that the power brake booster valve needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 98,000.

The contact owns a 2010 Ford Edge. The contact stated that while driving at approximately 35 MPH, the brake pedal became stiff. The brake pedal was depressed to the floorboard. The brake pedal was depressed; however, the vehicle was slow to respond. There was an abnormal whistling sound detected. The ABS and traction control warning lights were illuminated. The wrench symbol was displayed. The contact was able to drive the vehicle to the residence. The vehicle was taken to an independent mechanic, who determined that the failure was due to the power brake booster master cylinder. The vehicle was not repaired. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 192,000.

The contact owns a 2010 Ford Edge. The contact stated that while depressing the brake pedal, the vehicle failed to immediately stop. Additionally, the brake pedal felt spongy, with a hissing sound while depressing the brake pedal. The vehicle was taken to the local service center which diagnosed that the power brake booster and master cylinder were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 105,000.

The contact owns a 2010 Ford Edge. The contact stated that while reversing at approximately 3 MPH, the brake pedal was depressed to slow the vehicle before entering the roadway, and the brake pedal had an abnormal amount of resistance. The contact stated that he used added pressure to depress the brake pedal and heard an abnormal hissing sound. The contact stated that while the vehicle was in drive(D) the failure recurred while depressing the brake pedal. The contact stated no warning light was illuminated. The failure was intermittent at first but became a constant failure. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the brake booster needed to be replaced. The vehicle was not repaired. The mechanic informed the contact that there was a recall by the manufacturer for the brake booster. The contact called a dealer and was informed that there was no open recall associated with VIN related to the brake booster. The manufacturer was informed of the failure. The failure mileage was approximately 105,000.

The contact owns a 2010 Ford Edge. The contact stated while driving approximately 20 MPH and making a right turn, the contact depressed the brake pedal and the brake failed to perform as needed. The contact stated no warning light was illuminated. The contact stated that the failure recurred. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed and had not been repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the VIN was not available. The failure mileage was approximately 170,000.

The contact owns a 2010 Ford Edge. The contact stated while driving at various speeds, the brake pedal was depressed but felt stiff and failed to respond, causing a 5-10 feet delay in stopping distance. There were no warning lights illuminated. Additionally, the contact stated that the brake pedal was making abnormal hissing sounds. The vehicle was taken to the dealer where it was diagnosed that the brake pads and rotors needed to be replaced. The contact stated that the vehicle was repaired; however, the following morning, while driving and attempting to stop the vehicle the brake pedal was depressed all the way to the floorboard, but failed to respond, causing a significant stopping distance delay. The contact stated that failure had worsened. The vehicle was taken back to the dealer who test drove the vehicle but could not determine the cause of the failure. The contact became aware of Ford Customer Satisfaction Program Number: 13N02 for the brake booster failure. The dealer was notified and later diagnosed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 172,000.

The contact owns a 2010 Ford Edge. The contact stated that there was a hissing sound whenever the brake pedal was depressed. The contact also noticed an extended amount of time and distance needed before the vehicle came to a complete stop. The contact took the vehicle to the dealer to diagnosed. The contact was informed that the brake booster needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA for assistance. The approximate failure mileage was 122,000.

The contact owns a 2010 Ford Edge. The contact stated while pressing the brake pedal, the vehicle would not immediately stop causing the braking distance to be extended. The vehicle was examined by an independent mechanic who diagnosed that the brake booster was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 136,000.