2009 Ford Edge

This dealership is a scam, my car isn't even safe to drive because the (PSM) needs to be replaced and none of the modules are communicating but somehow they passed the inspection. I bought this car as is 2/24/26 and 2 days later it started overheating. I took to Big Al's like they recommended and Big Al's replaced the coolant assembly the car was still overheating so Big Al's recommended the electrical shop and I took it to them. Tidewater Auto Electric didn't find any electrical problems. So I took it to Dave's Tire and Auto center and they said the PSM needs to be replaced and all of the module because they are no longer communicating with each other. That's not safe and yet carland sold it to me anyway.

The contact owns a 2009 Ford Edge. The contact stated that while driving at 35 MPH, another vehicle unexpectedly sped up coming from a parking lot and collided with the contact’s vehicle. The contact stated that due to the incident, the front and rear of the vehicle were damaged. The contact also stated that the air bag warning and the air bag did not deploy during the incident. No injuries were sustained, and no medical attention was provided. However, the contact stated that the next day, the contact suffered a severe headache, and the contact went to the emergency room for medical assistance. A Police report was filed. The vehicle was towed. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100.000. The VIN was not available.

Called dealer on 10-10-2022, 2:30pm to arrange repair and was told that the dealer would call me when parts were available. I have not been contacted by the dealer or any other party. If this is an urgent safety problem and my life may be at risk, shouldn’t this be a higher priority for the dealer and manufacturer; should I consider my potential loss of life or disability to be collateral damage? Urgent matters allowed to languish for a full year or more do not qualify as making a good faith effort to resolve a safety recall.

Takata Recall. The contact owns a 2009 Ford Edge. The contact stated while the vehicle was being inspected, she was made aware of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Manufacturer Recall 19S01, NHTSA Recall 19V001. I have contacted Bob Tomes Ford multiple times (John Grinn, Mobile service) leaving messages and my phone number. No call back. Today a scheduling representative was able to speak to someone at this dealership and was told they do not offer mobile repairs. I have received multiple notices from this dealership advertising "repairs at your home or work"!! I can't even get a return phone call but receive multiple mail notifications, man showing up at my home multiple times, same man following me down my alley, and just this weekend, someone scanning my license and leaving a notice. If I can't schedule the repair, how am I supposed to get this problem resolved that is a possible danger to my life?!?! No one will return my calls!

I see I have two recalls on my vehicle, one states "remedy not yet available" and was issued over a year ago. Manufacturer Recall 21S12, NHTSA Recall Number 21V1158. When is a remedy going to be available? I have been aggressively pursued for the other recall but unable to get any representative from a Ford dealership to return my calls when leaving messages for mobile repair. First was Bob Tomes Ford, McKinney, TX. I received flier that said they will do repairs at home or work. A scheduling rep finally got in touch with someone and they do not perform remote repairs!!! I'm attempting a third dealership today. Another message left, doubt I will get a call back.

There has been no incident but I am unsatisfied with the amount of time the manufacturer is taking to remedy the situation. The recall is for a huge safety item and it means every time my family and I drive in my vehicle, we are unsafe. This does not meet the criteria for a road worthy vehicle until this is fixed. I called the FORD dealer for an update today and hope to have one soon.