NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
1,119 reportsMileage unknown · Jun 23, 2020
Air Bags
I HAVE RECEIVED MANY NOTICES TO SCHEDULE A RECALL FOR THE AIR BAGS, HAVE TALKED TO ONE PERSON 5 MONTHS AGO AND TRIED CALLING THE NUMBER BUT NO ANSWER. THE PROBLEM IS WE HAVE NO FORD DEALERSHIP IN KETCHIKAN ALASKA AND NO FERRY SERVICE AT THE MOMENT. THERE IS NO WAY I CAN GET MY VEHICLE ANYWHERE BUT NEED THIS TAKEN CARE OF, SI P…
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I HAVE RECEIVED MANY NOTICES TO SCHEDULE A RECALL FOR THE AIR BAGS, HAVE TALKED TO ONE PERSON 5 MONTHS AGO AND TRIED CALLING THE NUMBER BUT NO ANSWER. THE PROBLEM IS WE HAVE NO FORD DEALERSHIP IN KETCHIKAN ALASKA AND NO FERRY SERVICE AT THE MOMENT. THERE IS NO WAY I CAN GET MY VEHICLE ANYWHERE BUT NEED THIS TAKEN CARE OF, SI PLEASE RESPOND WITH SOME SUGGESTIONS. *TR
NHTSA ODI #11330315
98,000 miles · Jun 18, 2020
Electrical System
TL* THE CONTACT OWNS A 2008 FORD EDGE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 MPH, THE INSTRUMENT PANEL CEASED TO OPERATE, THE HEADLAMPS FAILED TO REMAIN ILLUMINATED AND THE VEHICLE INDEPENDENTLY DECELERATED WITH THE AIR BAGS WARNING LIGHT ILLUMINATED. THE CONTACT PULLED OVER FOR SEVERAL MINUTES BEFORE DRIVING TO AN A…
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TL* THE CONTACT OWNS A 2008 FORD EDGE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 MPH, THE INSTRUMENT PANEL CEASED TO OPERATE, THE HEADLAMPS FAILED TO REMAIN ILLUMINATED AND THE VEHICLE INDEPENDENTLY DECELERATED WITH THE AIR BAGS WARNING LIGHT ILLUMINATED. THE CONTACT PULLED OVER FOR SEVERAL MINUTES BEFORE DRIVING TO AN AUTO ZONE STORE TO HAVE THE VEHICLE DIAGNOSED. THERE WAS NO DTC CODES RETRIEVED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 98,000. *TR
NHTSA ODI #11329624
96,000 miles · Jun 7, 2020
Power Train
ON JUNE 3, 2020 MY 2008 FORD EDGE EXPERIENCED SUDDEN TRANSMISSION FAILURE WHILE DRIVING ON A BUSY 5 LANE HIGHWAY WHICH COULD HAVE RESULTED IN INJURY OR DEATH. THANKFULLY, MY WIFE WAS ABLE TO GET IT OFF THE ROADWAY. IT WAS THEN TOWED TO A REPAIR SHOP. THERE WERE NO WARNING SIGNS LEADING UP TO THIS TRANSMISSION FAILURE. THE CAR WA…
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ON JUNE 3, 2020 MY 2008 FORD EDGE EXPERIENCED SUDDEN TRANSMISSION FAILURE WHILE DRIVING ON A BUSY 5 LANE HIGHWAY WHICH COULD HAVE RESULTED IN INJURY OR DEATH. THANKFULLY, MY WIFE WAS ABLE TO GET IT OFF THE ROADWAY. IT WAS THEN TOWED TO A REPAIR SHOP. THERE WERE NO WARNING SIGNS LEADING UP TO THIS TRANSMISSION FAILURE. THE CAR WAS WELL MAINTAINED PRIMARILY THROUGH A FORD DEALERSHIP AND CERTIFIED MECHANICS. THE VEHICLE HAS ONLY 96000 ORIGINAL MILES. AFTER A SHORT INTERNET SEARCH, IT BECAME PAINFULLY OBVIOUS THAT THIS WAS A WELL DOCUMENTED SHORTCOMING OF THE 2008 FORD EDGE. I CONTACTED THE LOCAL FORD DEALERSHIP WHO VERIFIED THAT THEY WERE AWARE OF THIS ISSUE WITH THE 2008 EDGE, "BUT FORD HAS NOT RECALLED IT YET". I THEN CONTACTED FORD MOTOR COMPANY ON JUNE 5TH WHO ALSO ADMITTED THAT THEY WERE AWARE OF SUDDEN TRANSMISSION FAILURE IN THE 2008 EDGE BUT HAVE NOT RECALLED THEM AS OF THIS TIME. THIS IS A SERIOUS, POTENTIALLY LIFE THREATENING MANUFACTURE DEFECT THAT IS BEING IGNORED BY THE FORD MOTOR COMPANY. IT IS ALSO COSTLY TO THE CONSUMER. ESTIMATED COST TO REPAIR THIS THROUGH FORD WITH A REBUILT TRANSMISSION IS OVER $5000. PRIOR TO THIS EPISODE, WE WERE PLEASED WITH THIS VEHICLE. HOWEVER, WE NOW QUESTION THE MORAL DECISION MAKING BY FORD MOTOR COMPANY IN CHOOSING TO IGNORE THIS POTENTIAL LIFE THREATENING MANUFACTURE DEFECT. I SUGGEST THAT THERE BE AN IMMEDIATE RECALL AND REIMBURSEMENT TO CUSTOMERS FOR TRANSMISSION FAILURE IN THE 2008 FORD EDGE.
NHTSA ODI #11327674
140,000 miles · Jun 3, 2020
Electrical SystemPower Train
THE MECHANIC SAID THE TRANSMISSION AND TRANSFER CASE EXPLODED COSTING ME OVER $2,000 IN REPAIRS. THE AC QUIT COSTING AROUND $700 IN REPAIRS. THE CD/RADIO HAS AN ELECTRICAL ISSUE THAT HAS NOT BEEN FIXED BECAUSE I CAN'T AFFORD IT ESTIMATED AT ANOTHER$700 IN REPAIRS. *TR
NHTSA ODI #11327050
Mileage unknown · May 13, 2020
Visibility/wiper
THE WINDSHIELD IS SET AT SUCH AN ANGLE THAT THE DASHBOARD IS REFLECTED ON TO IT. IT'S DISTRACTING, AND ANNOYING. I GET AROUND THE ISSUE BY WEARING SUNGLASSES. I DON'T USUALLY NEED THEM OTHERWISE. *TR
NHTSA ODI #11324378
150,000 miles · May 7, 2020
Power TrainService BrakesSteering
RIGHT AFTER I PURCHASED THIS VEHICLE, I NOTICED THAT IT HAD A BAD JERK, AND CHUGGING IN THE TRANSMISSION. WITH THE OVERDRIVE "OFF", IT KEEPS THE RPM'S ABOVE 2000, AND PREVENTS IT FROM CHUGGING AND JERKING IN THE TRANSMISSION. WITH THE OVERDRIVE ON IT GEARS DOWN EXTREMELY LOW AFTER GOING DOWN TO 2000 RPM'S, AND LOSSES A LOT OF PO…
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RIGHT AFTER I PURCHASED THIS VEHICLE, I NOTICED THAT IT HAD A BAD JERK, AND CHUGGING IN THE TRANSMISSION. WITH THE OVERDRIVE "OFF", IT KEEPS THE RPM'S ABOVE 2000, AND PREVENTS IT FROM CHUGGING AND JERKING IN THE TRANSMISSION. WITH THE OVERDRIVE ON IT GEARS DOWN EXTREMELY LOW AFTER GOING DOWN TO 2000 RPM'S, AND LOSSES A LOT OF POWER. WHEN PRESSING DOWN THE GAS PEDAL, IT CHUGS AND JERKS SEVERELY. I HAVE TO LET OFF THE GAS AND THEN REAPPLY THE GAS TO STOP IT FROM JERKING. ALSO, THE POWER STEERING POPS AND MAKES NOISES. I GOT IN THE CAR TODAY AND HAD NO BRAKE POWER AT ALL. THEN HAD NO BRAKES UNLESS I PUSHED THE BRAKE PEDAL DOWN WITH EXTREME FORCE. AND IT WAS STILL EXTREMELY HARD TO STOP MY VEHICLE. UPON SEARCHING ONLINE, I AM FINDING THAT THESE ARE VERY COMMON ISSUES WITH THE 2008 FORD EDGE VEHICLES. THERE SHOULD BE SOME TYPE OF RECALL ON THIS MODEL OF FORD EDGE WHEN THIS IS A VERY COMMON PROBLEM, IN MY OPINION. I DID A SEARCH FOR MY VIN NUMBER AND IT SHOWS "NO" RECALLS FOR MY VEHICLE. I UNDERSTAND IT'D NOT A NEW VEHICLE, BUT THE AMOUNT OF ISSUES WITH THIS VEHICLE IS RIDICULOUS. PLEASE HELP!!! *TR
NHTSA ODI #11323604
Mileage unknown · May 1, 2020
Air Bags
I HAVE BEEN TRYING TO GET MY AIRBAG RECALL TAKEN CARE OF ON MY FORD EDGE FOR OVER A YEAR NOW, POSSIBLY TWO. I DO NOT UNDERSTAND WHY FORD HAS ONLY IDENTIFIED ONE DEALERSHIP IN NORTHERN NEVADA AS AUTHORIZED TO DO THIS WORK. IT HAS CREATED VERY LONG WAIT TIMES AND IN THE MEANTIME, THE SAFETY OF MY FAMILY IS AT RISK. FORD SHOULD BE …
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I HAVE BEEN TRYING TO GET MY AIRBAG RECALL TAKEN CARE OF ON MY FORD EDGE FOR OVER A YEAR NOW, POSSIBLY TWO. I DO NOT UNDERSTAND WHY FORD HAS ONLY IDENTIFIED ONE DEALERSHIP IN NORTHERN NEVADA AS AUTHORIZED TO DO THIS WORK. IT HAS CREATED VERY LONG WAIT TIMES AND IN THE MEANTIME, THE SAFETY OF MY FAMILY IS AT RISK. FORD SHOULD BE HELD LIABLE FOR ALL PERSONAL INJURIES UNTIL THE ISSUE IS FIXED, ESPECIALLY IN SITUATIONS WHEN RECALL WORK IS BEING HINDERED BY FORD'S BUSINESS PRACTICES. I CONTINUE TO GET LETTERS FROM FORD TELLING ME THAT THEY ARE CONCERNED ABOUT MY SAFETY AND THAT I NEED TO GET MY AIRBAG SERVICED, HOWEVER, I AM NOT ABLE TO DO SO BECAUSE OF THE UNACCEPTABLE BACKLOG DUE TO THE LIMITED NUMBER OF FORD DEALERSHIPS THAT ARE AUTHORIZED TO DO THIS WORK IN OUR REGION. I BELIEVE THE TAKATA AIRBAG RECALL STARTED AROUND 2015 AND HERE WE ARE 5 YEARS LATER STILL STRUGGLING TO GET AIRBAGS REPLACED. I AM NEVER GOING TO BUY ANOTHER FORD AGAIN! OTHER MANUFACTURERS SEEM TO BE ABLE TO HELP THEIR CUSTOMERS IN A MUCH MORE EXPEDIENT MANNOR.
NHTSA ODI #11322995
180,000 miles · Apr 20, 2020
Electronic Stability Control (esc)Power TrainVehicle Speed Control
SPEEDOMETER DROPPED TO 0 WRENCH LIGHT CAME ON CAR HAD ALMOST NO POWER MADE LOUD NOISE THEN AIRBAG LIGHT CAME ON AND TIRE PRESSURE WARNING.
NHTSA ODI #11321694
55,000 miles · Apr 7, 2020
Unknown Or Other
PCM MELTED 2 IGNITION COILS, HAD TO HAVE NEW COMPUTER INSTALLED $3000. ODOMETER WAS 55,000 APPROX.
NHTSA ODI #11320400
138,000 miles · Apr 6, 2020
Suspension
TL* THE CONTACT OWNS A 2008 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE VIBRATED ABNORMALLY. THE CONTACT STATED THAT THE FAILURE WAS MORE EVIDENT WHILE SLOWING THE VEHICLE TO A STOP. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER A DEALER NOR THE MANUFACTURER WERE NOTIFIED OF …
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TL* THE CONTACT OWNS A 2008 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE VIBRATED ABNORMALLY. THE CONTACT STATED THAT THE FAILURE WAS MORE EVIDENT WHILE SLOWING THE VEHICLE TO A STOP. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER A DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 138,000.
NHTSA ODI #11320326
Official recalls
6Mar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Feb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Consequence & remedy
Consequence: In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Additional source detail variants (3)
Air Bags:frontal:passenger Side:inflator Module
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Consequence: In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Air Bags:frontal:driver Side:inflator Module
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Consequence: In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Air Bags:frontal
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Consequence: In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Jan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Consequence & remedy
Consequence: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy: Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
May 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Consequence & remedy
Consequence: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy: Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Oct 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2007-2008 Lincoln MKX, and Ford Edge vehicles, manufactured June 15, 2006, to September 22, 2008, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. Due to corrosion from salt water exposure such as from road salt use, the affected vehicles may leak fuel from the fuel tank seam weld under the tank mounting reinforcement brackets.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy: Interim notices were mailed to owners on December 12, 2014. The recall began on October 6, 2015. Dealers will inspect the vehicles and either clean and treat the fuel tank with a corrosion preventative or replace the tank, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S22.
Jul 3, 2008
FORD IS RECALLING 142 MY 2008 EDGE AND LINCOLN MKK ALL WHEEL DRIVE VEHICLES. THE FUEL TANK WELD FIXTURE MAY HAVE BEEN EXPOSED TO A CONTAMINANT DURING PRODUCTION WHICH COULD CAUSE A DIMPLE IN THE BOTTOM OF THE FUEL TANK AT A SPOT WELD.
Consequence & remedy
Consequence: THIS DIMPLE COULD RESULT IN A FUEL LEAK OR A FUEL DRIP FROM THE TANK. FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.
Remedy: DEALERS WILL INSPECT AND, IF NECESSARY, REPLACE THE FUEL TANK FREE OF CHARGE. THE RECALL BEGAN ON JULY 11, 2008. OWNERS MAY CONTACT FORD AT 1-866-437-7332.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2PE09031 · Front Suspension Lower Ball Joint
Opened Jul 13, 2009 · Closed Nov 19, 2009
Status: closed (inferred from source dates) · Suspension:front:control Arm:lower Ball Joint
ON JULY 13, 2009, THE OFFICE OF DEFECTS INVESTIGATIONS (ODI) OPENED PRELIMINARY EVALUATION PE09-031 TO INVESTIGATE ALLEGATIONS OF FRONT LOWER BALL JOINT SEPARATION IN MODEL YEAR (MY) 2007 AND 2008 FORD EDGE AND LINCOLN MKX VEHICLES.THE INVESTIGATION WAS BASED ON THREE OWNER COMPLAINTS ALLEGING THAT THE FRONT LOWER BALL JOINT SEPARATED AND CAUSED THE FRONT SUSPENSION TO COLLAPSE WHILE DRIVING.ODI ALSO IDENTIFIED INFORMATION RELATED TO THE ALLEGED DEFECT IN EARLY WARNING DATA SUBMITTED BY FORD.PRELIMINARY ANALYSIS INDICATED THAT THE FAILURES WERE RELATED TO THE PINCH BOLT USED TO SECURE THE FRONT LOWER BALL JOINT STUD TO THE STEERING KNUCKLE.ONE COMPLAINT ALLEGED THAT A CRASH OCCURRED WHICH RESULTED IN A MINOR INJURY.HOWEVER, NO ADDITIONAL INFORMATION COULD BE OBTAINED TO SUPPORT THIS CLAIM.INFORMATION PROVIDED BY FORD IN RESPONSE TO ODI'S INFORMATION REQUEST LETTER FOR PE09-031 INDICATE THAT IN EARLY MY 2007 PRODUCTION THERE WERE SOME ISSUES WITH THE FRONT LOWER CONTROL ARM BALL JOINT ASSEMBLY PROCESS.THE PINCH BOLTS USED WERE HAND STARTED AND HAD THE POTENTIAL TO CROSS THREAD AND NOT ACHIEVE PROPER CLAMP LOAD, POTENTIALLY RESULTING IN A LOOSE JOINT.IN NOVEMBER 2007, CHANGES WERE IMPLEMENTED TO CHASE AND CLEAN THE FIRST SIX THREADS OF THE BOLT TO PROVIDE EASIER HAND STARTING OF THE NUT AND ENSURE GOOD THREAD ENGAGEMENT BEFORE TIGHTENING. FORD ALSO IDENTIFIED ONGOING CONCERNS WITH THE POWER TRANSMISSION UNIT (PTU) SEALS AND FRONT SUSPENSION HYDRO-BUSHINGS ON THE SUBJECT VEHICLES, WHICH BOTH REQUIRE DISASSEMBLY OF THE FRONT LOWER BALL JOINT TO REPAIR.IF THE BALL JOINT IS NOT PROPERLY REASSEMBLED FOLLOWING SUCH SERVICE, THE JOINT MAY SEPARATE IN LATER SERVICE.FORD HAS PROVIDED ADDITIONAL INSTRUCTIONS AND NEW PINCH BOLTS TO THE PTU REPAIR KIT TO IMPROVE THE JOINT REASSEMBLY PROCESS. ODI'S ANALYSIS OF FAILURE DATA IDENTIFIED 31 INCIDENTS OF JOINT SEPARATION (WITH 12 SPECIFICALLY STATING THAT THEY OCCURRED WHILE DRIVING).REPAIR RECORDS FOR THESE 31 VEHICLES SHOWS THAT 28 INVOLVE SEPARATION OF THE JOINT ON THE PASSENGER (RIGHT) SIDE, WHICH IS THE SIDE THAT MUST BE DISASSEMBLED FOR PTU SERVICE.TWENTY-THREE OF THESE WERE FOUND TO HAVE BEEN PREVIOUSLY DISASSEMBLED FOR CONTROL ARM BUSHING SERVICE, PTU SERVICE OR OTHER TRANSMISSION REPAIR. THE EIGHT CLAIMS THAT DID NOT INVOLVE PRIOR SERVICE REPAIRS REQUIRING JOINT DISASSEMBLY ALL OCCURRED VERY EARLY IN VEHICLE LIFE, INDICATING THAT IT IS UNLIKELY THAT ANY JOINTS MANUFACTURED WITH LOOSE PINCH BOLTS ARE STILL IN SERVICE.ALL OF THESE JOINTS FAILED WITHIN 6 MONTHS IN SERVICE AND 10,000 MILES (THE MAXIMUM FAILURE MILEAGE IS 8,097 MILES).THERE HAVEN'T BEEN ANY SUCH FAILURES (I.E., NOT INVOLVING PRIOR SERVICE/DISASSEMBLY) SINCE DECEMBER 2008.THE RATE FOR INCIDENTS THAT DID NOT OCCUR FOLLOWING SERVICE AND, THUS, MAY BE RELATED TO THE MANUFACTURING PROCESS ISSUES IDENTIFIED BY FORD IS VERY LOW (2.5 PER 100,000 VEHICLES) AND THESE INCIDENTS OCCURRED VERY EARLY IN THE LIFE OF THE VEHICLES AND ARE NOT SHOWING A CONTINUING FAILURE TREND.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST. THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
PE08060 · Tire Valve Cracking
Opened Oct 14, 2008 · Closed Apr 9, 2009
Status: closed (inferred from source dates) · Tires:valve
ON OCTOBER 14, 2008, ODI OPENED PE08-060 TO INVESTIGATE ALLEGATIONS OF CRACKED AND LEAKING SNAP-IN TIRE VALVES IN MODEL YEAR (MY) 2007 VEHICLES MANUFACTURED BY FORD MOTOR COMPANY.THE VALVES WERE SUPPLIED TO FORD BY TOPSEAL AUTO-PARTS, A SUBSIDIARY OF THE SHANGHAI BAOLONG AUTOMOTIVE CORPORATION IN CHINA.VALVES MADE BY TOPSEAL FOR AFTERMARKET SALE WERE THE SUBJECT OF TWO RECENT SAFETY RECALLS BY TECH INTERNATIONAL (08T-018) AND DILL AIR CONTROLS (08T-028), THE LATTER OF WHICH WAS INVESTIGATED BY ODI IN PE08-036 AND EA08-022.THE DEFECT CONDITIONS ADDRESSED BY THE AFTERMARKET TIRE VALVE RECALLS BOTH INVOLVED INADEQUATE RESISTANCE TO OZONE CRACKING DUE TO ISSUES WITH THE SUPPLY OF ANTI-OZONANT CHEMICALS TO TOPSEAL FOR A PERIOD FROM JULY TO MID-NOVEMBER 2006.THE AFTERMARKET VALVES WERE COMPOUNDED WITH A BLEND OF EPDM AND NATURAL RUBBER, USING A RELATIVELY LOW PERCENTAGE OF EPDM (EPDM PROVIDES INHERENT RESISTANCE TO OZONE CRACKING).HENCE, THE NEED FOR ANTI-OZONANT CHEMICALS AND THE PROBLEMS WITH CRACKING WHEN THOSE CHEMICALS WERE MISSING OR OUT OF SPECIFICATION IN SOME LOTS OF VALVES.BOTH RECALL CAMPAIGNS INVOLVED INSPECTION PROGRAMS TO IDENTIFY AND REPLACE VALVES WITH VISIBLE SURFACE CRACKING.ALTHOUGH THE TOPSEAL VALVES SUPPLIED TO FORD ALSO APPEAR TO HAVE BEEN AFFECTED BY THE ANTI-OZONANT SUPPLY ISSUES IN MID TO LATE-2006, FORD INDICATED THAT ITS VALVES WERE MADE AT A DIFFERENT TOPSEAL PRODUCTION LINE AND WERE COMPOUNDED WITH A HIGHER PERCENTAGE OF EPDM RUBBER TO MEET MORE STRINGENT SPECIFICATIONS FROM FORD.ODI'S ANALYSIS OF COMPLAINT AND WARRANTY DATA PROVIDED BY FORD SHOWED THAT PROBLEMS WITH CRACKED TIRE VALVES WERE SIGNIFICANTLY HIGHER FOR MY 2007 VEHICLES PRODUCED FROM DECEMBER 2006 THROUGH MARCH 2007.FORD RESPONDED BY IMPLEMENTING CHANGES IN ITS MATERIAL SPECIFICATIONS FOR SNAP-IN RUBBER TIRE VALVES AND ALSO INCREASING THE QUALITY AND ACCEPTANCE STANDARDS FOR VALVES IMPORTED FOR USE IN ITS VEHICLES.WHILE THE COMPLAINT AND WARRANTY CLAIM RATES ARE ELEVATED FOR SUBJECT VEHICLES PRODUCED FROM DECEMBER 2006 THROUGH MARCH 2007, THE RATES OF LEAKING VALVES ARE WELL BELOW ONE PERCENT OF PRODUCTION FOR EACH OF THE PEAK MONTHS FOR ALL OF THE AFFECTED MODELS.A SUBSTANTIAL MAJORITY OF THE SUBJECT VEHICLES ARE EQUIPPED WITH TIRE PRESSURE MONITORING SYSTEMS (TPMS) WHICH WARN THE DRIVER WHEN ANY TIRE PRESSURES DROPS BELOW 25 PERCENT OF RECOMMENDED INFLATION PRESSURE. AS OUTLINED IN A LETTER TO ODI DATED APRIL 6, 2009, FORD HAS AGREED TO SEND LETTERS TO OWNERS OF CERTAIN MY 2007 AND 2008 FORD, LINCOLN AND MERCURY VEHICLES TO PROVIDE INFORMATION ABOUT THE CRACKING CONCERN. LETTERS WILL BE SENT TO OWNERS OF VEHICLES BUILT FROM NOVEMBER 2006 THROUGH MAY 2007.OWNERS CAN OPT FOR A FREE DEALER INSPECTION.VALVES EXHIBITING SURFACE CRACKS OR AIR LEAKAGE RELATED TO OZONE ATTACK WILL BE REPLACED BY FORD UNDER ITS NORMAL WARRANTY TERMS.FORD EXPECTS TO SEND THE LETTER BY APPROXIMATELY MID-MAY 2009. BASED ON THE USE OF TPMS IN THE MAJORITY OF SUBJECT VEHICLES AND THE RELATIVELY LOW RATES OF REPAIRS ASSOCIATED WITH LEAKING VALVES AND RESULTANT TIRE DAMAGE, ODI BELIEVES THAT THE ACTIONS FORD HAS AGREED TO TAKE WILL PROVIDE EFFECTIVE AND EXPEDITIOUS RESOLUTION FOR VEHICLES THAT WERE BUILT DURING THE PERIOD WHEN VALVES WITH INADEQUATE RESISTANCE TO OZONE CRACKING WERE MOST LIKELY TO HAVE BEEN USED IN VEHICLE PRODUCTION.FURTHER INVESTIGATION OF THIS MATTER WOULD NOT BE AN EFFICIENT ALLOCATION OF AGENCY RESOURCES.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO
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