NHTSA owner reports · September 18, 2026 snapshot.
Visibility complaints
25 reportsClear category filterMileage unknown · Jan 16, 2015
Fuel System, GasolineVisibility
TL* THE CONTACT OWNS A 2007 FORD EDGE. THE CONTACT STATED THAT FUEL WAS LEAKING FROM THE VEHICLE AND THE HEATER FAILED TO WORK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REAS…
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TL* THE CONTACT OWNS A 2007 FORD EDGE. THE CONTACT STATED THAT FUEL WAS LEAKING FROM THE VEHICLE AND THE HEATER FAILED TO WORK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE DEALER DIAGNOSED THE PROBLEM AS FUEL TANK CORROSION. THE PART WAS ON NATIONAL BACK ORDER. UPDATED 07/06/15. *JB
NHTSA ODI #10673046
40,466 miles · Oct 11, 2013
Engine And Engine CoolingVisibility
JANUARY 18, 2013, IN THE MIDDLE OF WINTER, DROVE 2007 FORD EDGE, WITH 40,466 MILES, TO AN AUTO REPAIR SHOP BECAUSE THE HEATER & DEFROSTER WERE NOT WORKING. THE AUTO REPAIR SHOP FLUSHED THE COOLANT AND THE HEATER CORE AND INSTALLED NEW COOLANT BECAUSE THE HEATER CORE WAS CLOGGED WITH METAL DEBRIS. EIGHT MONTHS LATER, SEPTEMBER…
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JANUARY 18, 2013, IN THE MIDDLE OF WINTER, DROVE 2007 FORD EDGE, WITH 40,466 MILES, TO AN AUTO REPAIR SHOP BECAUSE THE HEATER & DEFROSTER WERE NOT WORKING. THE AUTO REPAIR SHOP FLUSHED THE COOLANT AND THE HEATER CORE AND INSTALLED NEW COOLANT BECAUSE THE HEATER CORE WAS CLOGGED WITH METAL DEBRIS. EIGHT MONTHS LATER, SEPTEMBER 22, 2013 AND 57,000 MILES, SAME PROBLEM, THE HEATER & DEFROSTER WERE NOT WORKING. FIVE DAYS LATER, RETURNED THE VEHICLE TO AUTO REPAIR SHOP BECAUSE OF STRONG COOLANT SMELL AND THE ENGINE FANS WERE TURNING OFF AND ON. THIS TIME, THE SHOP DETERMINED THE HEATER CORE IS CLOGGED AND NEEDS TO BE REPLACED. IN ADDITION, THE AUTO REPAIR SHOP DISCOVERED FORD'S TSB 09M04S1. THIS FORD TSB, ISSUED 3/31/2010, GUARANTEES THE FOLLOWING: "OWNERS OF AFFECTED VEHICLES ARE ENTITLED TO A COOLING SYSTEM FLUSH AND REFILL AND A WARRANTY EXTENSION ON THE HEATER CORE TO SIX YEARS OR 105,000 MILES FROM FOUR YEARS OR 50,000 MILES. AFFECTED VEHICLES MAY HAVE POOR HEATER PERFORMANCE." FORD MOTOR CO ACKNOWLEDGES A MANUFACTURER'S DEFECT; HOWEVER, AFTER THREE ESCALATED DEMAND LETTERS AND THREE ESCALATED DEMAND PHONE CALLS, FORD MOTOR CO REFUSES TO HONOR THEIR WARRANTY AND MAKE THE $2600 IN NECESSARY REPAIRS TO GET THE 2007 FORD EDGE WITH 57,000 MILES BACK ON THE ROAD BECAUSE, FORD SAYS, THE WARRANTY EXPIRED ON MAY 1, 2013. *TR
NHTSA ODI #10547696
50,000 miles · Jun 5, 2013
Visibility
SUNROOF BROKE! WON'T CLOSE! $2500 REPAIR! READ UP ON IT AND A LOT OF PEOPLE ARE HAVING THIS PROBLEM!! IT IS A SAFETY ISSUE!!!!!! FIRE HAZARD!!!!!! *TR -WATER DAMAGE -ELECTRICAL DAMAGE -GAS MILEAGE -HEATING/COOLING LESS EFFECTIVE RECALL NEEDED!!!!!!!!!!!
NHTSA ODI #10515353
38,000 miles · Jan 27, 2012
Visibility
TL* THE CONTACT OWNS A 2007 FORD EDGE. THE CONTACT STATED THAT TOXIC WHITE FLAKES WERE BEING EMITTED FROM THE AIR VENTS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, BUT THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE MANUFACTURER WAS AWARE THAT THE WHITE…
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TL* THE CONTACT OWNS A 2007 FORD EDGE. THE CONTACT STATED THAT TOXIC WHITE FLAKES WERE BEING EMITTED FROM THE AIR VENTS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, BUT THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE MANUFACTURER WAS AWARE THAT THE WHITE FLAKES WERE TOXIC. THE FAILURE MILEAGE WAS 38,000. THE VIN WAS UNAVAILABLE.
NHTSA ODI #10445579
Mileage unknown · Dec 4, 2011
Visibility
THE MIRRORS ON THE EDGE ARE PLACED SO THAT THEY CONTINUALLY BLOCK ,SIGNIFICANTLY, VISION ON EITHER SIDE OF THE VEHICLE. THEY ARE PLACED VERY HIGH AND ARE LARGE ENOUGH TO INTERFERE WITH LEFT AND RIGHT VISION. THIS PROBLEM SEEMS TO BE SIGNIFICANT ENOUGH TO HAVE RESULTED IN A LOWERING ON THE FORD 150 TRUCKS WITH THE SAME HIGH MI…
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THE MIRRORS ON THE EDGE ARE PLACED SO THAT THEY CONTINUALLY BLOCK ,SIGNIFICANTLY, VISION ON EITHER SIDE OF THE VEHICLE. THEY ARE PLACED VERY HIGH AND ARE LARGE ENOUGH TO INTERFERE WITH LEFT AND RIGHT VISION. THIS PROBLEM SEEMS TO BE SIGNIFICANT ENOUGH TO HAVE RESULTED IN A LOWERING ON THE FORD 150 TRUCKS WITH THE SAME HIGH MIRROR PROBLEM. *TR
NHTSA ODI #10438499
27,000 miles · Jul 2, 2010
StructureVisibility
2007 FORD EDGE WITH VISTA ROOF GLASS TOP. WHILE DRIVING AT HIGHWAY SPEED MY FRONT GLASS PANEL EXPLODED AND SCATTERED GLASS SHARDS DOWN THE BACK OF THE VEHICLE. SINCE DEALING WITH THE FORD DEALER AND COMPANY THERE IS NO INDICATION THAT THIS IS A COMMON PROBLEM. HOWEVER, AFTER DOING SOME RESEARCH ON THE INTERNET, I HAVE FOUND SEVE…
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2007 FORD EDGE WITH VISTA ROOF GLASS TOP. WHILE DRIVING AT HIGHWAY SPEED MY FRONT GLASS PANEL EXPLODED AND SCATTERED GLASS SHARDS DOWN THE BACK OF THE VEHICLE. SINCE DEALING WITH THE FORD DEALER AND COMPANY THERE IS NO INDICATION THAT THIS IS A COMMON PROBLEM. HOWEVER, AFTER DOING SOME RESEARCH ON THE INTERNET, I HAVE FOUND SEVERAL INSTANCES OF THIS REPORTED (HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F0FD566) SINCE WE HAD THE INSIDE PANEL CLOSED NO ONE WAS HURT. BESIDES THE NOISE SCARING THE DRIVER I IMAGINE THAT IF THE PANEL IS OPEN THIS COULD BE VERY DANGEROUS. THE CAR IS STILL IN FOR REPAIR AND AM TOLD REPLACEMENT PART(S) IS ON ORDER FROM OUT OF STATE. THIS PROBLEM SEEMS TO CONTINUE INTO AT LEAST THE 2008 MODELS. *TR
NHTSA ODI #10341261
1,000 miles · Oct 14, 2009
Visibility
TL* THE CONTACT OWNS A 2007 FORD EDGE. A LIGHT TAN MATERIAL COVERING THE DASH BOARD REFLECTS ONTO THE WINDSHIELD, WHICH IMPAIRS HIS VISIBILITY. A TECHNICIAN FROM THE DEALER CONCLUDED THAT THE FAILURE WAS A NORMAL CHARACTERISTIC OF THE VEHICLE. HE PURCHASED A DARKER PIECE OF MATERIAL FROM WALMART THAT REMEDIED THE FAILURE. T…
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TL* THE CONTACT OWNS A 2007 FORD EDGE. A LIGHT TAN MATERIAL COVERING THE DASH BOARD REFLECTS ONTO THE WINDSHIELD, WHICH IMPAIRS HIS VISIBILITY. A TECHNICIAN FROM THE DEALER CONCLUDED THAT THE FAILURE WAS A NORMAL CHARACTERISTIC OF THE VEHICLE. HE PURCHASED A DARKER PIECE OF MATERIAL FROM WALMART THAT REMEDIED THE FAILURE. THE FAILURE MILEAGE WAS 1000. THE CURRENT MILEAGE WAS 28,000.
NHTSA ODI #10287422
500 miles · Sep 24, 2008
Service Brakes, HydraulicVisibility
FRONT WINDSHIELD ON PASSENGER SIDE HAS SIGNIFICANT DISTORTION THAT MAKES THE VIEW "WAVY" LOOKING. REAR BRAKE ON DRIVERS SIDE MAKES A GRINDING NOISE. *TR
NHTSA ODI #10243294
9,400 miles · Sep 3, 2008
Visibility
THIS VEHICLE HAS A COUPLE OF PROBLEMS I AM CONCERNED ABOUT. FIRST, WHEN YOU ROLL DOWN THE WINDOWS, REACH SPEEDS OF 30+ MILES PER HOUR, THEN TRY TO ROLL THE WINDOWS UP, IT CREATES A TERRIBLE VACUUM PRESSURE INSIDE OF THE CAR. THIS PRESSURE ALWAYS MAKES MY EARS HURT, AND I BELIEVE MAY BE DAMAGING MY EARDRUMS. I FIND IT DISTURBI…
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THIS VEHICLE HAS A COUPLE OF PROBLEMS I AM CONCERNED ABOUT. FIRST, WHEN YOU ROLL DOWN THE WINDOWS, REACH SPEEDS OF 30+ MILES PER HOUR, THEN TRY TO ROLL THE WINDOWS UP, IT CREATES A TERRIBLE VACUUM PRESSURE INSIDE OF THE CAR. THIS PRESSURE ALWAYS MAKES MY EARS HURT, AND I BELIEVE MAY BE DAMAGING MY EARDRUMS. I FIND IT DISTURBING THAT AS A CONSUMER, I CAN NOT ROLL DOWN THE WINDOWS OF MY CAR IN ACCLIMATE WEATHER, BECAUSE OF THE PRESSURE THAT IS CREATED INSIDE OF THE CAR WHEN I DO SO. ALSO, I DON'T KNOW IF OTHERS HAVE HAD THE SAME PROBLEM, BUT THIS CAR IS A SHOCK HAZARD. I AM CONSTANTLY GETTING SHOCKED EVERY TIME I CLOSE THE DOOR OF THIS CAR. IT IS A CONCERN, AND I ALWAYS WORRY THAT WHEN I GO TO A GAS STATION IT WILL CREATE A SPARK (GOD-FORBID). I HAVE NO CONTACTED FORD MOTOR COMPANY, BUT I HAVE EVERY INTENTION ON DOING SO. RIGHT NOW, I HAVE A LAUNDRY LIST OF ISSUES, BUT NONE AS MAJOR, IN MY OPINION, AS THESE. I THANK YOU VERY MUCH FOR YOUR TIME. IT IS MY HOPE THAT IF YOU GET ENOUGH OF THESE COMPLAINTS, BECAUSE I REFUSE TO BELIEVE I AM THE ONLY ONE, SOME CHANGES WILL BE MADE. HOPEFULLY, NO ONE WILL HAVE TO SUSTAIN ANY EAR DAMAGE OR SPARK A FIRE, BEFORE THESE ISSUES ARE RESOLVED. *TR
NHTSA ODI #10240732
Mileage unknown · Aug 2, 2008
Visibility
VEHICLE ENGINEERING DEFECT. DASH BOARD GLARE INTO WINDSHIELD IS DISTRACTING AND AT TIMES OBSCURES VISION. VERY UNUSUAL AND EXCESSIVE. FORD FEELS IT MEETS ALL STANDARDS. I DO NOT BELIEVE THEY HAVE DRIVEN THE CAR ON A SUNNY DAY. *TR
NHTSA ODI #10236728
Official recalls
5Mar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Feb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Consequence & remedy
Consequence: In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Additional source detail variants (3)
Air Bags:frontal:passenger Side:inflator Module
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Consequence: In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Air Bags:frontal:driver Side:inflator Module
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Consequence: In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Air Bags:frontal
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Consequence: In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Jan 10, 2017
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Consequence & remedy
Consequence: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy: Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
May 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Consequence & remedy
Consequence: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy: Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Oct 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2007-2008 Lincoln MKX, and Ford Edge vehicles, manufactured June 15, 2006, to September 22, 2008, and originally sold, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. Due to corrosion from salt water exposure such as from road salt use, the affected vehicles may leak fuel from the fuel tank seam weld under the tank mounting reinforcement brackets.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy: Interim notices were mailed to owners on December 12, 2014. The recall began on October 6, 2015. Dealers will inspect the vehicles and either clean and treat the fuel tank with a corrosion preventative or replace the tank, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S22.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2PE09031 · Front Suspension Lower Ball Joint
Opened Jul 13, 2009 · Closed Nov 19, 2009
Status: closed (inferred from source dates) · Suspension:front:control Arm:lower Ball Joint
ON JULY 13, 2009, THE OFFICE OF DEFECTS INVESTIGATIONS (ODI) OPENED PRELIMINARY EVALUATION PE09-031 TO INVESTIGATE ALLEGATIONS OF FRONT LOWER BALL JOINT SEPARATION IN MODEL YEAR (MY) 2007 AND 2008 FORD EDGE AND LINCOLN MKX VEHICLES.THE INVESTIGATION WAS BASED ON THREE OWNER COMPLAINTS ALLEGING THAT THE FRONT LOWER BALL JOINT SEPARATED AND CAUSED THE FRONT SUSPENSION TO COLLAPSE WHILE DRIVING.ODI ALSO IDENTIFIED INFORMATION RELATED TO THE ALLEGED DEFECT IN EARLY WARNING DATA SUBMITTED BY FORD.PRELIMINARY ANALYSIS INDICATED THAT THE FAILURES WERE RELATED TO THE PINCH BOLT USED TO SECURE THE FRONT LOWER BALL JOINT STUD TO THE STEERING KNUCKLE.ONE COMPLAINT ALLEGED THAT A CRASH OCCURRED WHICH RESULTED IN A MINOR INJURY.HOWEVER, NO ADDITIONAL INFORMATION COULD BE OBTAINED TO SUPPORT THIS CLAIM.INFORMATION PROVIDED BY FORD IN RESPONSE TO ODI'S INFORMATION REQUEST LETTER FOR PE09-031 INDICATE THAT IN EARLY MY 2007 PRODUCTION THERE WERE SOME ISSUES WITH THE FRONT LOWER CONTROL ARM BALL JOINT ASSEMBLY PROCESS.THE PINCH BOLTS USED WERE HAND STARTED AND HAD THE POTENTIAL TO CROSS THREAD AND NOT ACHIEVE PROPER CLAMP LOAD, POTENTIALLY RESULTING IN A LOOSE JOINT.IN NOVEMBER 2007, CHANGES WERE IMPLEMENTED TO CHASE AND CLEAN THE FIRST SIX THREADS OF THE BOLT TO PROVIDE EASIER HAND STARTING OF THE NUT AND ENSURE GOOD THREAD ENGAGEMENT BEFORE TIGHTENING. FORD ALSO IDENTIFIED ONGOING CONCERNS WITH THE POWER TRANSMISSION UNIT (PTU) SEALS AND FRONT SUSPENSION HYDRO-BUSHINGS ON THE SUBJECT VEHICLES, WHICH BOTH REQUIRE DISASSEMBLY OF THE FRONT LOWER BALL JOINT TO REPAIR.IF THE BALL JOINT IS NOT PROPERLY REASSEMBLED FOLLOWING SUCH SERVICE, THE JOINT MAY SEPARATE IN LATER SERVICE.FORD HAS PROVIDED ADDITIONAL INSTRUCTIONS AND NEW PINCH BOLTS TO THE PTU REPAIR KIT TO IMPROVE THE JOINT REASSEMBLY PROCESS. ODI'S ANALYSIS OF FAILURE DATA IDENTIFIED 31 INCIDENTS OF JOINT SEPARATION (WITH 12 SPECIFICALLY STATING THAT THEY OCCURRED WHILE DRIVING).REPAIR RECORDS FOR THESE 31 VEHICLES SHOWS THAT 28 INVOLVE SEPARATION OF THE JOINT ON THE PASSENGER (RIGHT) SIDE, WHICH IS THE SIDE THAT MUST BE DISASSEMBLED FOR PTU SERVICE.TWENTY-THREE OF THESE WERE FOUND TO HAVE BEEN PREVIOUSLY DISASSEMBLED FOR CONTROL ARM BUSHING SERVICE, PTU SERVICE OR OTHER TRANSMISSION REPAIR. THE EIGHT CLAIMS THAT DID NOT INVOLVE PRIOR SERVICE REPAIRS REQUIRING JOINT DISASSEMBLY ALL OCCURRED VERY EARLY IN VEHICLE LIFE, INDICATING THAT IT IS UNLIKELY THAT ANY JOINTS MANUFACTURED WITH LOOSE PINCH BOLTS ARE STILL IN SERVICE.ALL OF THESE JOINTS FAILED WITHIN 6 MONTHS IN SERVICE AND 10,000 MILES (THE MAXIMUM FAILURE MILEAGE IS 8,097 MILES).THERE HAVEN'T BEEN ANY SUCH FAILURES (I.E., NOT INVOLVING PRIOR SERVICE/DISASSEMBLY) SINCE DECEMBER 2008.THE RATE FOR INCIDENTS THAT DID NOT OCCUR FOLLOWING SERVICE AND, THUS, MAY BE RELATED TO THE MANUFACTURING PROCESS ISSUES IDENTIFIED BY FORD IS VERY LOW (2.5 PER 100,000 VEHICLES) AND THESE INCIDENTS OCCURRED VERY EARLY IN THE LIFE OF THE VEHICLES AND ARE NOT SHOWING A CONTINUING FAILURE TREND.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST. THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
PE08060 · Tire Valve Cracking
Opened Oct 14, 2008 · Closed Apr 9, 2009
Status: closed (inferred from source dates) · Tires:valve
ON OCTOBER 14, 2008, ODI OPENED PE08-060 TO INVESTIGATE ALLEGATIONS OF CRACKED AND LEAKING SNAP-IN TIRE VALVES IN MODEL YEAR (MY) 2007 VEHICLES MANUFACTURED BY FORD MOTOR COMPANY.THE VALVES WERE SUPPLIED TO FORD BY TOPSEAL AUTO-PARTS, A SUBSIDIARY OF THE SHANGHAI BAOLONG AUTOMOTIVE CORPORATION IN CHINA.VALVES MADE BY TOPSEAL FOR AFTERMARKET SALE WERE THE SUBJECT OF TWO RECENT SAFETY RECALLS BY TECH INTERNATIONAL (08T-018) AND DILL AIR CONTROLS (08T-028), THE LATTER OF WHICH WAS INVESTIGATED BY ODI IN PE08-036 AND EA08-022.THE DEFECT CONDITIONS ADDRESSED BY THE AFTERMARKET TIRE VALVE RECALLS BOTH INVOLVED INADEQUATE RESISTANCE TO OZONE CRACKING DUE TO ISSUES WITH THE SUPPLY OF ANTI-OZONANT CHEMICALS TO TOPSEAL FOR A PERIOD FROM JULY TO MID-NOVEMBER 2006.THE AFTERMARKET VALVES WERE COMPOUNDED WITH A BLEND OF EPDM AND NATURAL RUBBER, USING A RELATIVELY LOW PERCENTAGE OF EPDM (EPDM PROVIDES INHERENT RESISTANCE TO OZONE CRACKING).HENCE, THE NEED FOR ANTI-OZONANT CHEMICALS AND THE PROBLEMS WITH CRACKING WHEN THOSE CHEMICALS WERE MISSING OR OUT OF SPECIFICATION IN SOME LOTS OF VALVES.BOTH RECALL CAMPAIGNS INVOLVED INSPECTION PROGRAMS TO IDENTIFY AND REPLACE VALVES WITH VISIBLE SURFACE CRACKING.ALTHOUGH THE TOPSEAL VALVES SUPPLIED TO FORD ALSO APPEAR TO HAVE BEEN AFFECTED BY THE ANTI-OZONANT SUPPLY ISSUES IN MID TO LATE-2006, FORD INDICATED THAT ITS VALVES WERE MADE AT A DIFFERENT TOPSEAL PRODUCTION LINE AND WERE COMPOUNDED WITH A HIGHER PERCENTAGE OF EPDM RUBBER TO MEET MORE STRINGENT SPECIFICATIONS FROM FORD.ODI'S ANALYSIS OF COMPLAINT AND WARRANTY DATA PROVIDED BY FORD SHOWED THAT PROBLEMS WITH CRACKED TIRE VALVES WERE SIGNIFICANTLY HIGHER FOR MY 2007 VEHICLES PRODUCED FROM DECEMBER 2006 THROUGH MARCH 2007.FORD RESPONDED BY IMPLEMENTING CHANGES IN ITS MATERIAL SPECIFICATIONS FOR SNAP-IN RUBBER TIRE VALVES AND ALSO INCREASING THE QUALITY AND ACCEPTANCE STANDARDS FOR VALVES IMPORTED FOR USE IN ITS VEHICLES.WHILE THE COMPLAINT AND WARRANTY CLAIM RATES ARE ELEVATED FOR SUBJECT VEHICLES PRODUCED FROM DECEMBER 2006 THROUGH MARCH 2007, THE RATES OF LEAKING VALVES ARE WELL BELOW ONE PERCENT OF PRODUCTION FOR EACH OF THE PEAK MONTHS FOR ALL OF THE AFFECTED MODELS.A SUBSTANTIAL MAJORITY OF THE SUBJECT VEHICLES ARE EQUIPPED WITH TIRE PRESSURE MONITORING SYSTEMS (TPMS) WHICH WARN THE DRIVER WHEN ANY TIRE PRESSURES DROPS BELOW 25 PERCENT OF RECOMMENDED INFLATION PRESSURE. AS OUTLINED IN A LETTER TO ODI DATED APRIL 6, 2009, FORD HAS AGREED TO SEND LETTERS TO OWNERS OF CERTAIN MY 2007 AND 2008 FORD, LINCOLN AND MERCURY VEHICLES TO PROVIDE INFORMATION ABOUT THE CRACKING CONCERN. LETTERS WILL BE SENT TO OWNERS OF VEHICLES BUILT FROM NOVEMBER 2006 THROUGH MAY 2007.OWNERS CAN OPT FOR A FREE DEALER INSPECTION.VALVES EXHIBITING SURFACE CRACKS OR AIR LEAKAGE RELATED TO OZONE ATTACK WILL BE REPLACED BY FORD UNDER ITS NORMAL WARRANTY TERMS.FORD EXPECTS TO SEND THE LETTER BY APPROXIMATELY MID-MAY 2009. BASED ON THE USE OF TPMS IN THE MAJORITY OF SUBJECT VEHICLES AND THE RELATIVELY LOW RATES OF REPAIRS ASSOCIATED WITH LEAKING VALVES AND RESULTANT TIRE DAMAGE, ODI BELIEVES THAT THE ACTIONS FORD HAS AGREED TO TAKE WILL PROVIDE EFFECTIVE AND EXPEDITIOUS RESOLUTION FOR VEHICLES THAT WERE BUILT DURING THE PERIOD WHEN VALVES WITH INADEQUATE RESISTANCE TO OZONE CRACKING WERE MOST LIKELY TO HAVE BEEN USED IN VEHICLE PRODUCTION.FURTHER INVESTIGATION OF THIS MATTER WOULD NOT BE AN EFFICIENT ALLOCATION OF AGENCY RESOURCES.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO
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