2021 Ford Ecosport

I scheduled a recall repair appointment at Metro Ford, Miami (9000 N W 7th Ave) for my 2021 Ford EcoSport, recall 23S64/25S12. However, the service department verbally refused to perform the recall, stating that “the part must fail first” and that it was a manufacturer issue. My wife was told this directly at the service desk. This recall involves critical components that could cause engine failure or power loss, and the refusal to repair violates federal safety requirements under 49 U.S. Code §30120. I am reporting this refusal and requesting NHTSA to review and ensure compliance.

Myself, my husband and our son were driving on the freeway going 70 mph and all of a sudden with no warning and our engine lost all power we almost got killed by a semi my husband had to put the car in neutral to restart it and then it would only go about 40 mph, the RPM were between 4 and 5 going 30 mph, I took my car to valley Ford of Columbus and they told me it was some kind of valve and it was going to take 2 months for the part to come in, I told valley Ford we almost got killed and this car is a death trap, they didn't care at all they made me drive this car for 2 months with the motor shutting down on me We almost got killed 3 times from semi almost killing us, so finally after 2 months valley ford called and said the valve came in, we took it in and with in 3 minutes of leaving valley Ford we got on the freeway ramp and as soon as we switched lanes the car lost power again. A semi almost hit us from behind, I called valley Ford immediately and calab said oh maybe it's your transmission they didn't care at all, I contacted the Ford complaint department and for months I was talking on the phone and emailing with jamarian tate at Ford and then out of no where she completely abanded me, no response to phone calls or emails, I'm paying 480.00 a month for a car that terrifies myself my husband and our son, it's so bad that we all have major anxiety now, I mean we've had 3 near death experiences in this car, Ford should have gave me a different car due to the recall product liability I mean my motor shutting down and loosing brakes is not good Ford put a temporary fix on my car so it's going to happen again, we are afraid every time we get in the car, we just lost our 5 Year old Grand daughter to a rare brain cancer, and we can't even pick any of the other 8 Grand kids in the car were scared to death every day and ford could care less, they were supposed to have this part months ago and they still don't, and now we Don't trust this car at all. We need help.

The affected component is the oil pump drive belt and belt tensioner. This defect can cause loss of oil pressure and engine failure. Parts for the official recall remedy have not been made available by Ford or its dealers. My vehicle is available for inspection upon request. Safety Risk: This failure poses a serious safety risk. Loss of oil pressure or engine seizure can occur suddenly, causing the vehicle to stall while driving. This results in loss of motive power and potentially reduced braking assistance, placing myself, passengers, and other motorists at risk of a crash. Confirmation by Dealer/Service Center: The dealer confirmed the recall but stated that the parts remain unavailable and no final remedy is being offered at this time. Interim remedies are inadequate, leaving me to continue driving an unsafe vehicle.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the contact was initially informed that the part to do the recall repair was unavailable. The contact recently called the local dealer and was informed that parts were available. The vehicle was taken to the dealer and remained with the dealer for almost two weeks. The contact then called the dealer and was informed that the vehicle was not repaired because parts remained on back order. The contact stated that the manufacturer had exceeded a reasonable amount of time for repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

I had the recall fixed for the oil pump drive belt tensioner on 1.0L engine. Dealership fixed it but they told me my torque converter was damaged. I read and looked up that most dealers fixed those because it affected the torque converter. But the dealership told me they would not fix it unless I pay $4789. I told them about the o the people said the recall also damaged the torque converter. But they told me no it didn’t. I’m army affiliated and I PCs to Texas and I’m in Georgia now and I’m scared it may break down while driving down there.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving 60 MPH, the vehicle was jerking significantly and failed to accelerate while depressing the accelerator pedal. The low engine oil pressure warning light and the check engine warning light were illuminated. The contact was able to pull into a nearby Auto Zone parking lot. The vehicle was then driven to the dealer, where diagnostic trouble codes were retrieved and the contact was provided the codes; however, the dealer informed the contact that there was no availability for the vehicle recall repair. The vehicle was then taken to an independent mechanic, where it was diagnosed that the engine oil pump belt had failed. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 82,813.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The contact stated that the part to do the recall repair was available. The local dealer was contacted; however, the dealer refused to perform the recall repair because the vehicle had not experienced the failure. The contact was informed that the vehicle would not be repaired until a failure had occurred. The contact stated that the employee at the dealer read the information off a letter from the manufacturer. The manufacturer was not made aware of the issue. The contact had not experienced a failure.