2021 Ford Ecosport

I brought a Ford Ecosport S from Auction Direct on or about February 7, 2024, Raleigh NC. In the mist of purchasing, they informed me there is a recall on this vehicle. I've since then been trying to get my vehicle fix. It's started to make noise and rub and I don't want the problem to get worst. I have brought the part through Capital Ford, Raleigh NC, but they said I need the recall letter in order for them to fix it. Please can you help me out by sending this letter? I brought a Ford Ecosport S from Auction Direct on or about [XXX] Raleigh NC. In the midst of purchasing, they informed me there is a recall on this vehicle. I've since then been trying to get my vehicle fixed. It's started to make noise and rub and I don't want the problem to get worst. I have brought the part through Capital Ford, Raleigh NC, but they said I need the recall letter in order for them to fix it. Please can you help me out by sending this letter? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

EcoSport. Lease [XXX]. Car broke down at 6900 miles [XXX], was fixed and broke down again at 10,300 miles ([XXX]-towed to North Brothers Ford. same problem. (oil pump and engine issues). Apparently a fix won't be available until 2nd quarter in 2024, probably looking at June. I've been told that I cannot be given a loaner until the car is torn down and checked out. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Ford EcoSport. The contact stated while driving 55 MPH, the low oil pressure warning light illuminated. The contact veered to the side of the road and contacted her son. The contact's son inspected the oil pump and oil filter but could not determine the cause of the failure. The contact then drove to the residence; however, while attempting to pull into the driveway, the power steering and the brakes failed to function as needed. The vehicle was towed to the dealer, where it was diagnosed, and the dealer determined that the engine needed to be replaced. The vehicle was not repaired. The dealer advised the contact to repair the vehicle at her own expense, and she might be reimbursed. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 87,000.

Hello I’m having problems with my drivers side seatbelt. It will pull out all the way as it will go and it will not go back to tighten up the seatbelt. Where I put my seatbelt back on it will not tighten back to keep me safe in seatbelt. It’s very loose and when I hit on the brake the seatbelt will not tighten up to protect me in the seat. Then sometimes I get in my vehicle the seatbelt will work normally to tighten back when I fasten my seatbelt. I took it to my dealership on Monday for oil change a tire rotation . I also told my advisor about the problem I was having and asked him to get them to check it out. They couldn’t find a problem with it at that time. But on Tuesday it was doing the same problem. My sister has fussing about how unsafe that was for use to drive like that. Please can you help me with this problem asap. Thanks in advance. The date of my visit to dealership was Monday 1/29/2024

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the Auto START/STOP intermittently locked the vehicle. After being idle at a red light and attempting to accelerate, the vehicle stalled. The contact restarted the vehicle and was able to continue driving. There were no warning lights illuminated. The vehicle was hesitating while attempting to accelerate. The failure occurred three times before the vehicle was taken to the dealer. The failure recurred approximately one month after the vehicle was first repaired. The contact stated that after the vehicle was shifted in reverse, the vehicle failed to respond. The contact stated that the accelerator pedal was depressed, and the vehicle responded, however, the vehicle failed to exceed 10 MPH. The contact stated that after arriving at the residence, the vehicle was turned off and restarted and there was a loud pop coming from the engine compartment. The vehicle was towed to the dealer where it was diagnosed and determined that the transmission had failed. The transmission was repaired after the first failure. The dealer diagnosed that the transmission had failed again and needed to be repaired; however, the vehicle had not been repaired after the second failed. The manufacturer was made aware of the failure. The failure mileage was 21,485. VIN tool confirms parts not available.

The engine of my Ford 2021 Ecosport seized at 73k miles while driving - accelerating from a stoplight. The dealership has diagnosed it as a cracked cylinder head and quoted $8,000 to fix. The dealership had taken no responsibility for faulty parts/design. These engines are not safe and should not be on the road. Fors has since issued a recall for the oil pump, but the damage to my vehicle has already been done.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the contact heard an abnormal sound. The contact stated that while the accelerator pedal was depressed, the vehicle failed to function as intended. Additionally, the check engine and engine oil pressure warning lights were illuminated. The vehicle was towed to the dealer where it was diagnosed with a failed engine oil pump. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 63,000.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after refueling the vehicle, the vehicle failed to immediately start. The contact stated that several attempts were needed to restart the vehicle. The contact stated that 2 hours after clearing PCV valve and driving approximately 40 MPH and attempting to accelerate, the vehicle failed to respond. There were no warning lights illuminated. The contact coasted the vehicle to the side of the roadway and had the vehicle towed to the dealer. The dealer confirmed that the VIN was included in the recall. The dealer determined that the drive belt and tensioner had failed and needed to be replaced. The manufacturer was made aware of the failure and confirmed that there was no part to do the recall repair. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The approximate failure mileage 80,000. VIN tool confirms parts not available.