2021 Ford Ecosport

On [XXX] I was driving on [XXX] towards Ashville, NC at 65 mph. My oil pressure light came on. Within thirty seconds my car had decelerated and come to a complete stop. I was able to roll onto the shoulder. There was no warning. The light had never come on before. I had just had my oil changed the month before. My car was eventually towed to Ken Wilson Ford in Canton, NC. I was told it was the oil tensioner arm and the engine needed to be replace. It is still there. Thankfully there is a dedicated service member that worked for more than eight weeks to get authorization for a rental car. I do not know how long they will allow me to keep that; without it I do not have transportation to and from work. I have talked to Ford Service and they have very concern about my situation. I was told on [XXX] that the parts were not expected until late 2024. Ford has know about this problem for years. It is just recently been declared an official recall. Suddenly there are parts available when they have been fixing this problem at the dealerships since 2018. I know there have been accidents related to this recall. In my case I was lucky there was no one in the lane next to me and I was able to coast to the shoulder. I have still not received a recall letter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact stated that while driving at unknown speeds, the vehicle began to decelerate, with the check engine warning light illuminated. The contact stated that the Service Engine Soon, Power Train Malfunction, Reduced Engine Power warning lights were illuminated, and 4WD fault message was displayed on the APP. The failure recurred consistently. The vehicle was taken to the dealer where the vacuum pump was replaced. The contact stated that the APP stated that the oil was at 85% and had been changed approximately three weeks prior to the failure. The contact was concerned that there was going to be a failure with the vehicle. The contact was notified of the NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 43,000. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

On several occasions I've experienced delays with transmission shifting internally while in drive. (Had a few powertrain failure codes pop up, was told by shop that it will happen when all 4 wheels try to grip and can't at same time- independence ford). Have code dates in my ford app - and on 12/14/22 it happened again, this time accompanied by heater and blower motor cutting in and out, lights for heater, blower were strobing. (I have video of this issue, it won't upload) the defroster turned on when I powered off the heat and powered on. Ford shop notified and shown video, was told they couldn't replicate it. Had a few more occasions where transmission slipped w powertrain notification again, still unable to replicate per ford shop, despite codes. In July, 23 son had accident w car and delays were noted to guy at ford shop quick lane... codes present as well, and was within my warranty. The shop declined to submit issue to the warranty for my car, telling me to submit it to my car insurance first because of the damage to the front. I was promised by mgr from the shop, it would be covered if my insurance denied it, as it was reported while under 60,000 mile warranty. I was told by insurance companies and ford shop that car was safe to drive post accident until parts arrive, parts arrived and in Oct it was 3,000 miles outside of warranty, again checked with the shop regarding honoring the warranty, the insurance co denied it, stating it wasn't caused by son's accident. I reached out to ford to let them know insurance made a determination denying it and scheduled to drop it off to them. I had double checked again regarding honoring the warranty and was assured it would be. Vehicle was no longer drivable, so it was towed to ford location. I received a call telling me that it was out of warranty, it didn't matter what I was told previously. The manager was mistaken & never should've said what was said & the repair for bodywork was made elsewhere, so I I'm not helping."

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to brake as intended. In addition, the vehicle was idling abnormally rough. The contact stated that when the vehicle was started the next morning, the low oil pressure warning light illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 61,111. VIN tool confirms parts not available.