2021 Ford Ecosport

Was driving the vehicle going approximately 35-40 miles per hour. Lost all power to the vehicle, no ability to steer or control the vehicle. Once vehicle stopped and after additional inspection at the Ford dealership was informed vehicle had experienced engine failure. First was told it occurred under current belt recall, later told engine failure occurred because of coolant leaking into oil. I was told it is a know problem and recall issue for Ford Escapes and other models with same EcoBoot engines, but that for the EcoSport it has not been recognized as a problem by Ford. Was told that I would need to pay $8816.38 to replace engine. The vehicle had approximately 9600 miles at time of engine failure. I contacted Ford and was told the vehicle was 1-3months outside of buyback timeframes. I was told to take the vehicle to another dealership and they would take care of everything, that has yet to happen.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign number: 23V905000 (ENGINE AND ENGINE COOLING). The contact stated that while driving at 35 to 40 MPH, the engine stalled. However, the vehicle rolled slowly; the contact stated an abnormal sound could be heard coming from the engine. The contact was able to pull to the side of the road and received unknown alerts via the Ford app. The vehicle was towed to the dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was informed to take the vehicle to another dealer. The vehicle was towed to another dealer and was not driven since. The failure mileage was approximately 9,657.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available

The contact owns a 2021 Ford EcoSport. The contact stated while driving 75 MPH, the vehicle stalled. There was no warning light illuminated. The contact was able to pull over to the side of the road. The vehicle was restarted but failed to exceed 30 MPH while driving. The vehicle was driven to the residence. The vehicle was then towed to the dealer, where the engine was replaced. The vehicle was repaired. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the vehicle was skipping and jerking. There was no warning light illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,164. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer, Key Scales Ford-Villages, Leesburg (1719 Citrus Blvd, Leesburg, FL 34748), and Ford of Clermont (1101 E Hwy 50, Clermont, FL 34711); but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.